What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
166 Ratings
12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.1 out of 100

Pendo.io

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
166 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Attribute Ratings

  • Pendo.io is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew

Likelihood to Recommend

6.5

Decibel by Medallia

65%
3 Ratings
8.6

Pendo.io

86%
91 Ratings

Likelihood to Renew

7.3

Decibel by Medallia

73%
1 Rating
9.0

Pendo.io

90%
4 Ratings

Usability

Decibel by Medallia

N/A
0 Ratings
10.0

Pendo.io

100%
4 Ratings

Support Rating

Decibel by Medallia

N/A
0 Ratings
9.4

Pendo.io

94%
7 Ratings

Online Training

Decibel by Medallia

N/A
0 Ratings
9.1

Pendo.io

91%
1 Rating

Implementation Rating

Decibel by Medallia

N/A
0 Ratings
9.0

Pendo.io

90%
2 Ratings

Likelihood to Recommend

Medallia

When we knew that there were some website issues, we were able to use Decibel Insights to really pinpoint the issue and then work on a fix. Again, if we are doing a CRO test then we could also use the tool for a similar reason. It is less suitable for complex websites or websites that are frequently changing, as a lot of support is required by the team and it takes a lot of admin to keep the Decibel Insights account working as effectively as it should.
Read full review

Pendo.io

Pendo is very well suited for startups and mid size product companies who are looking for -
  • Help in user experience building
  • Measuring the impact of a feature on the requirement phase itself
  • Advanced analytics to get a sense of how the product is working
  • Insights about necessary changes that are required to make the product better
Read full review

Pros

Medallia

  • Heat mapping provides a great understanding of UI pain points/bugs
  • Integration with analytics tools (we use Adobe) brings in analytics analysis as well
  • Helps to understand the user journey and where dropoff is occurring
Read full review

Pendo.io

  • Track usage across our platform (new and existing features) - where each customer clicks, how long they stay at certain areas within the software, etc.
  • To promote new features.
  • To train customers on how to use new features.
  • To survey our customers within the software.
Read full review

Cons

Medallia

  • Being able to create groups of segments would be useful.
  • The interface for selecting page types needs more options, it can be difficult to use if you have lots of similar pages.
  • Would be good if top level stats were presented in different ways, or in a more visual way (ie pie charts, graphs).
  • Generating reports - it would be nice if I could export charts and graphs instead of just CSV files.
Read full review

Pendo.io

  • I find the reporting and analytics to be a little light. They could improve custom reporting capabilities.
  • Would like to see the capabilities of the Pendo tagging tool built into the platform. (don't launch a separate product). I find the tagging tool does a much better job at selecting the components to be tagged than the platform does.
  • Sometimes takes a while to refresh counts when adding a new tag.
Read full review

Pricing Details

Decibel by Medallia

Starting Price

$40 per month

Editions & Modules

Decibel by Medallia editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pendo.io

    Starting Price

    $0

    Editions & Modules

    Pendo.io editions and modules pricing
    EditionModules
    FreeFree1
    TeamContact sales team2
    ProContact sales team3
    EnterpriseContact sales team4

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Medallia

    I've heard about some new features that are coming online soon to do with tracking forms. They also offer a lead tracking package that we haven't tried yet, but I'm keen to check out.
    Read full review

    Pendo.io

    We have had an excellent experience with Pendo. When we've had questions or concerns, Pendo is very quick to respond and communicate with us. We have experienced top-notch customer support and customer engagement. We have actually modeled some of our implementation and product processes after Pendo's examples.
    Read full review

    Usability

    Medallia

    No answers on this topic

    Pendo.io

    Overall, Pendo provides a smooth interface, especially with the most recent update, and I couldn't imagine using or learning any other platform so product focused. From the moment I log into Pendo, I know where I'm going and what I'm looking for and I'm able to find that, through the interface, in as little time as possible. This helps keep me focused on doing other tasks at work so I'm not overburdened with hunting things down in the system
    Read full review

    Support Rating

    Medallia

    No answers on this topic

    Pendo.io

    They've been great anytime that we have needed help with something. They also have some really great help articles. We're able to figure most things out through their articles, but when we've had to call in they've been very helpful and we haven't had any problems. I'd highly recommend working with them.
    Read full review

    Online Training

    Medallia

    No answers on this topic

    Pendo.io

    The training schedule was well thought out and tailored to meet our needs. Chantelle stayed with us through the whole implementation and made sure that we were good to go.
    Read full review

    Implementation Rating

    Medallia

    No answers on this topic

    Pendo.io

    Use Segment to install and cut developers out of the work cycle!
    Read full review

    Alternatives Considered

    Medallia

    I have used Hotjar before, and in comparison, the functionality and the abilities in Decibel Insights are so much more advanced. The only downside is the price difference between the two tools, but the adaptability and the customer support you get with Decibel Insights definitely make it a more manageable and long-term tool to integrate with your marketing activity.
    Read full review

    Pendo.io

    WalkMe is an industry leader, but they charge an arm and a leg. Working with them you get a lot of support and CSM time, but is it really worth that price tag? Pendo.io was an easy choice for that simple reason.
    Read full review

    Return on Investment

    Medallia

    • We have improved form fills, which has provided more sales leads
    • We have been able to tweak UI elements to make the site more navigable so that users want to spend more time on the site
    • We have been able to more quickly and efficiently identify bugs on our e-commerce pages, increasing order rates among users
    Read full review

    Pendo.io

    • We have had an ROI in reduced support contacts.
    • We have had increased NPS scores due to our ability to target messaging for the right reasons to the right audience members rather than blanket distribution of information.
    • Delayed deployment in certain environments (being worked through) has led to a delay in one business area, but it is not public facing yet so we aren't heavily impacted by that yet.
    Read full review

    Add comparison