What users are saying about
12 Ratings
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Score 7.1 out of 100
3 Ratings
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Score 9.2 out of 100

Attribute Ratings

  • UXCam App Analytics is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

6.5

Decibel by Medallia

65%
3 Ratings
9.0

UXCam App Analytics

90%
2 Ratings

Likelihood to Renew

7.3

Decibel by Medallia

73%
1 Rating

UXCam App Analytics

N/A
0 Ratings

Likelihood to Recommend

Medallia

When we knew that there were some website issues, we were able to use Decibel Insights to really pinpoint the issue and then work on a fix. Again, if we are doing a CRO test then we could also use the tool for a similar reason. It is less suitable for complex websites or websites that are frequently changing, as a lot of support is required by the team and it takes a lot of admin to keep the Decibel Insights account working as effectively as it should.
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UXCam

UXCam App Analytics help identify the user pain points and improvement areas within our app. It helps observe the app from a customer's perspective and hence communication around any new updates with stakeholders get easy. These can be times when we aren't able to view the complete recordings due to delays in loading or randomisation of samples.
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Pros

Medallia

  • Heat mapping provides a great understanding of UI pain points/bugs
  • Integration with analytics tools (we use Adobe) brings in analytics analysis as well
  • Helps to understand the user journey and where dropoff is occurring
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UXCam

  • User flow mapping. It shows how users are navigating in the app.
  • App crashes
  • User session recordings
  • Segmentation on devices, OS versions, processors etc
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Cons

Medallia

  • Being able to create groups of segments would be useful.
  • The interface for selecting page types needs more options, it can be difficult to use if you have lots of similar pages.
  • Would be good if top level stats were presented in different ways, or in a more visual way (ie pie charts, graphs).
  • Generating reports - it would be nice if I could export charts and graphs instead of just CSV files.
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UXCam

  • Loading time is high due to which we have to wait a lot sometimes
  • In heatmaps, more properties can be added eg. User cohort, experiment id
  • Provide filters to easily check the recordings by screen and feature dropoffs
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Pricing Details

Decibel by Medallia

Starting Price

$40 per month

Editions & Modules

Decibel by Medallia editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    UXCam App Analytics

    Starting Price

    Editions & Modules

    UXCam App Analytics editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Medallia

      I've heard about some new features that are coming online soon to do with tracking forms. They also offer a lead tracking package that we haven't tried yet, but I'm keen to check out.
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      UXCam

      No answers on this topic

      Alternatives Considered

      Medallia

      I have used Hotjar before, and in comparison, the functionality and the abilities in Decibel Insights are so much more advanced. The only downside is the price difference between the two tools, but the adaptability and the customer support you get with Decibel Insights definitely make it a more manageable and long-term tool to integrate with your marketing activity.
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      UXCam

      UXCam provided higher coverage of features than Mixpanel or Inspectlet standalone. In fact, it has the features if you combine both the products which is amazing. In a single integration I can get multiple use-cases covered.
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      Return on Investment

      Medallia

      • We have improved form fills, which has provided more sales leads
      • We have been able to tweak UI elements to make the site more navigable so that users want to spend more time on the site
      • We have been able to more quickly and efficiently identify bugs on our e-commerce pages, increasing order rates among users
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      UXCam

      • Improved conversions and funnels
      • Better user experience and NPS
      • Achieving our ambitious yearly targets well before year end
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      Screenshots

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