Medallia Agent Connect vs. SAP SuccessFactors

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Medallia Agent Connect
Score 7.9 out of 10
N/A
Medallia Agent Connect (based on the former Stella Connect) is a CX suite of applications, performing customer feedback collection and service quality measurement, customer agent motivation tools, and employee engagement tools such as agent reward tools and performance tracking. Stella Connect was acquired by Medallia September 2020.N/A
SAP SuccessFactors
Score 8.1 out of 10
N/A
SAP SuccessFactors is a suite of HR/HCM products covering these capability areas: core HR and payroll, recruiting and onboarding, learning and development, performance and compensation management, workforce analytics and planning, and employee experience management.
$85
per year Up to 100 Employees
Pricing
Medallia Agent ConnectSAP SuccessFactors
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Medallia Agent ConnectSAP SuccessFactors
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Medallia Agent ConnectSAP SuccessFactors
Top Pros
Top Cons
Features
Medallia Agent ConnectSAP SuccessFactors
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
Medallia Agent Connect
-
Ratings
SAP SuccessFactors
7.6
426 Ratings
3% below category average
Employee demographic data00 Ratings8.1373 Ratings
Employment history00 Ratings7.9379 Ratings
Job profiles and administration00 Ratings7.5367 Ratings
Workflow for transfers, promotions, pay raises, etc.00 Ratings7.3347 Ratings
Organizational charting00 Ratings7.9392 Ratings
Organization and location management00 Ratings7.7347 Ratings
Compliance data (COBRA, OSHA, etc.)00 Ratings7.0218 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Medallia Agent Connect
-
Ratings
SAP SuccessFactors
8.0
226 Ratings
0% below category average
Pay calculation00 Ratings8.2164 Ratings
Support for external payroll vendors00 Ratings7.2141 Ratings
Off-cycle/On-Demand payment00 Ratings8.0138 Ratings
Benefit plan administration00 Ratings8.2146 Ratings
Direct deposit files00 Ratings8.5143 Ratings
Salary revision and increment management00 Ratings8.1173 Ratings
Reimbursement management00 Ratings8.1125 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
Medallia Agent Connect
-
Ratings
SAP SuccessFactors
8.4
227 Ratings
4% above category average
Approval workflow00 Ratings8.5225 Ratings
Balance details00 Ratings8.1184 Ratings
Annual carry-forward and encashment00 Ratings8.5157 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
Medallia Agent Connect
-
Ratings
SAP SuccessFactors
8.0
347 Ratings
1% below category average
View and generate pay and benefit information00 Ratings7.8247 Ratings
Update personal information00 Ratings7.9334 Ratings
View company policy documentation00 Ratings7.9209 Ratings
Employee recognition00 Ratings8.1189 Ratings
View job history00 Ratings8.1319 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
Medallia Agent Connect
-
Ratings
SAP SuccessFactors
8.4
3 Ratings
8% above category average
Tracking of all physical assets00 Ratings8.43 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
Medallia Agent Connect
-
Ratings
SAP SuccessFactors
6.5
344 Ratings
16% below category average
Report builder00 Ratings6.6329 Ratings
Pre-built reports00 Ratings6.4305 Ratings
Ability to combine HR data with external data00 Ratings6.4248 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
Medallia Agent Connect
-
Ratings
SAP SuccessFactors
7.8
276 Ratings
3% below category average
New hire portal00 Ratings7.2265 Ratings
Manager tracking tools00 Ratings7.3242 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
Medallia Agent Connect
-
Ratings
SAP SuccessFactors
8.2
353 Ratings
1% above category average
Corporate goal setting00 Ratings7.9311 Ratings
Individual goal setting00 Ratings8.2349 Ratings
Line-of sight-visibility00 Ratings7.9282 Ratings
Performance tracking00 Ratings7.6326 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
Medallia Agent Connect
-
Ratings
SAP SuccessFactors
8.1
374 Ratings
2% above category average
Performance plans00 Ratings7.8357 Ratings
Performance improvement plans00 Ratings7.7302 Ratings
Review status tracking00 Ratings7.9333 Ratings
Review reminders00 Ratings8.0337 Ratings
Multiple review frequency00 Ratings7.8267 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
Medallia Agent Connect
-
Ratings
SAP SuccessFactors
7.7
253 Ratings
2% below category average
Create succession plans/pools00 Ratings7.9232 Ratings
Candidate ranking00 Ratings7.7213 Ratings
Candidate search00 Ratings7.6222 Ratings
Candidate development00 Ratings7.8202 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
Medallia Agent Connect
-
Ratings
SAP SuccessFactors
4.1
299 Ratings
62% below category average
Job Requisition Management00 Ratings7.7279 Ratings
Company Website Posting00 Ratings7.8265 Ratings
Publish to Social Media00 Ratings7.4224 Ratings
Job Search Site Posting00 Ratings7.7253 Ratings
Duplicate Candidate Prevention00 Ratings7.4228 Ratings
Applicant Tracking00 Ratings7.4266 Ratings
Notifications and Alerts00 Ratings7.6269 Ratings
Best Alternatives
Medallia Agent ConnectSAP SuccessFactors
Small Businesses
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Sogolytics
Score 8.9 out of 10
Patriot Software
Patriot Software
Score 9.0 out of 10
Medium-sized Companies
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.5 out of 10
Enterprises
Quadient Inspire
Quadient Inspire
Score 9.4 out of 10
Infor Human Resources
Infor Human Resources
Score 7.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Medallia Agent ConnectSAP SuccessFactors
Likelihood to Recommend
9.0
(2 ratings)
8.2
(481 ratings)
Likelihood to Renew
-
(0 ratings)
9.4
(34 ratings)
Usability
-
(0 ratings)
8.3
(16 ratings)
Availability
-
(0 ratings)
8.8
(5 ratings)
Performance
-
(0 ratings)
7.9
(5 ratings)
Support Rating
10.0
(1 ratings)
8.0
(25 ratings)
In-Person Training
-
(0 ratings)
9.1
(2 ratings)
Online Training
-
(0 ratings)
8.7
(3 ratings)
Implementation Rating
-
(0 ratings)
7.9
(11 ratings)
Configurability
-
(0 ratings)
7.8
(5 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
6.0
(2 ratings)
Ease of integration
-
(0 ratings)
7.4
(393 ratings)
Product Scalability
-
(0 ratings)
8.2
(5 ratings)
Professional Services
-
(0 ratings)
8.4
(3 ratings)
Vendor post-sale
-
(0 ratings)
8.3
(4 ratings)
Vendor pre-sale
-
(0 ratings)
8.2
(4 ratings)
User Testimonials
Medallia Agent ConnectSAP SuccessFactors
Likelihood to Recommend
Medallia
The survey sent is customer-friendly, vibrant, simple, and easy to understand. The survey itself is comprised of simple question(s) with straightforward answer options for customers to make their selections. Creating the survey is a straightforward process for us to prepare and implement. Making updates or changes is just as easy.
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SAP
SAP Success Factors has a robust framework which makes it an absolute platform for scaling and scaled companies, including the ones of larger sizes. Success Factors is contributing to maintain the data quality and automated workflows. SF had almost automated every single HR process which has removed the manual intervention altogether. It's time consuming to implement so if you're loooking for a quick fix or quick results it may not be for you.
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Pros
Medallia
  • The fundamental tool for customer satisfaction is exactly right. The way they allow us as agents to share details about ourselves, and humanize the process, has made a huge impact on the customer experience we provide. Our customers feel more inclined to leave us feedback and it allows us to get a real understanding of each of their individual expectations.
  • Customer Journey. From the beginning through the Sales process, through procurement, through trial and through now being users for over a year, the Stella Connect team has been incredibly helpful, informative and has provided us with the exact amount of interaction we need. They are very good at respecting your time while making sure they get in touch when necessary. New features that are relevant to our use case are sent my way. It's one of the only product update emails I actually read. They're incredibly responsive and very helpful.
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SAP
  • Streamlined access to HR data which can be used for deriving insights using SAP Analytics Cloud
  • End to end and seamless integration with SAP eco system and integration with other Microsoft solutions
  • Great learning experience for employees on SAP SuccessFactors platform
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Cons
Medallia
  • Ability to create and send out different surveys triggered by different customer touchpoints
  • Ability to create surveys that aren't focused solely on agent performance
  • Ability to break down and search the data based on different customer attributes, such as profession or state
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SAP
  • The whole software is not user friendly from and admin side.
  • A lot of our problems have stemmed from our implementation partner not having the knowledge and experience we needed.
  • Updates to the system have been made and it’s affected too many entities in our learning module. Settings to previous uploads needed to be changed, the previous settings applied did not work the same, etc. constant updates are needed.
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Likelihood to Renew
Medallia
No answers on this topic
SAP
We have put a vast amount of time and effort into our installation- and there is more work to be done, but the system has a lot of benefits that we plan to maximize and optimize in order to generate the greatest value for everyone involved
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Usability
Medallia
No answers on this topic
SAP
SSFF is very user friendly and intuitive even for a non tech employee. Also, there´s a complete database and community where we can find solution to common and uncommon issues
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Reliability and Availability
Medallia
No answers on this topic
SAP
Until now we have not had serious availability problems with SuccessFactors, we had Microsoft Active Directory and SSO with ADFS and we had availability problems but because of problems with ADFS, we migrated to Azure AD and with that the availability problems of SuccessFactors because of ADFS went away. The only windows of unavailability that we have had are those that we are communicated to do maintenance and upgrades.
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Performance
Medallia
No answers on this topic
SAP
The performance is very good, the truth is that we have not had serious performance problems, some complex reports may take a little longer, but considering the complexity and the amount of records it is an acceptable time. We have never received a complaint from users regarding page loading speed.
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Support Rating
Medallia
They are the absolute best. My Sales guy Corey D. and my CSM Tim P. are totally a part of the team. They have been incredibly helpful through the process pre and post-sales and have become good friends. I appreciate that I feel like our team's success is always at the forefront of their minds.
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SAP
SuccessFactors Employee Central gets a middle of the road rating from me because of the things it does really well - Training. It falls short with the objectives cascade and visibility amongst my reports. That's what brings it down to a 5. Objectives need to be clear and concise in order to gain buy-in from your reports, and SuccessFactors muddies that by poor delineation between cascaded attributes and my report's objectives. The whole objectives cascade can be reworked.
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In-Person Training
Medallia
No answers on this topic
SAP
The in-person training was with a consultancy, we have taken several courses, all very specific. They have been reports in ecp, general configuration of ec, reports and IAS
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Online Training
Medallia
No answers on this topic
SAP
We use SAP Learning, and we like it very much, the topics are updated along with the products, we have access to the SFX customer certifications and we have done them all, in general the SAP learning platform is very good and complete.
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Implementation Rating
Medallia
No answers on this topic
SAP
As we were new with all this, we would greatly appreciate if we had assitance directly from SAP so we can implement the modules with all of its features and best practices. Unfortunately, we notice that the partner left some thing incomplete.
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Alternatives Considered
Medallia
We do not currently use any other products like Stella Connect, by Medallia. We have recently begun evaluating platforms that would allow us to collect feedback at different touchpoints throughout our customers' journeys, as well as through additional channels such as during our application process, quote and purchase experience, website experience, etc. We have looked at companies such as Survey Monkey, Medallia, and Qualtrics to help us better understand CSAT.
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SAP
SAP SuccessFactors is a great solution and have all the features and functionality for managing HR operations. The interface is easy to navigate and the UI is so friendly for a beginner. Plus there are best resources available on internet on SAP SuccessFactors to learn. We also received it at an affordable cost.
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Contract Terms and Pricing Model
Medallia
No answers on this topic
SAP
I dont be part in te contract
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Scalability
Medallia
No answers on this topic
SAP
The scalability and flexibility of SuccessFactors is unbeatable. It is very easy to scale the product to new countries and areas, and with the help of CPI it can be easily integrated.
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Professional Services
Medallia
No answers on this topic
SAP
We did use this service to do analysis of the solution being implemented. It was a good check point during the project to see if everything is going as planned.
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Return on Investment
Medallia
  • Implementing Stella Connect was such an easy decision. Before, we were working with "yes, I'm satisfied" or "no, I'm not satisfied" and felt it was an incredibly unclear and polarizing experience, as our users were forced to pick one or the other. Most often, we'd get a negative rating with a comment saying that the experience was fine, but some feature in the product was missing. This left it very difficult for us to really gauge the experience we were providing and how to improve. In addition, agent motivation was incredibly low and impossible to improve because they were left feeling like their scores were not matching their experience. Needless to say, implementing Stella Connect improved all of these issues 10-fold. The ROI has been incredibly substantial. We've been able to improve CSAT scores and properly measure the rate of first attempt resolutions. Team morale is at an all-time high, and our customers even love the experience.
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SAP
  • The recruitment process has become streamlined. It now takes days and not weeks to process one round in order to fill open positions
  • By performing better Performance management, successfactor contributes to increased employee productivity
  • Employee retention rates have gone up with less %of employees leaving tbe org
  • Impact of training programs is tremendous.
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ScreenShots

SAP SuccessFactors Screenshots

Screenshot of SAP SuccessFactors Learning supports informal and collaborative learningScreenshot of A modern LMS experience that puts learning opportunities at the center of business operations and goals.Screenshot of Learning dashboard and metrics in SAP SuccessFactors Learning.Screenshot of SAP SuccessFactors Opportunity Marketplace.Screenshot of Information on employee requests, evaluations, and performance in SAP SuccessFactors Employee Central.