What users are saying about
8 Ratings
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Score 7.3 out of 100
5 Ratings
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Score 8.5 out of 100

Feature Set Ratings

  • Vitally ranks higher in 5 feature sets: Security, Platform & Infrastructure, Customer Data Extraction / Integration, Customer Success Management, CSM Reporting & Analytics

Security

8.6

Medallia Strikedeck

86%
10.0

Vitally

100%
Vitally ranks higher in 1/1 features

Role-based user permissions

8.6
86%
4 Ratings
10.0
100%
1 Rating

Platform & Infrastructure

8.6

Medallia Strikedeck

86%
10.0

Vitally

100%
Vitally ranks higher in 2/2 features

API

7.6
76%
3 Ratings
10.0
100%
1 Rating

Integration with Salesforce.com

9.7
97%
4 Ratings
10.0
100%
1 Rating

Customer Data Extraction / Integration

8.5

Medallia Strikedeck

85%
10.0

Vitally

100%
Medallia Strikedeck ranks higher in 1/2 features

Product usage

9.3
93%
5 Ratings
10.0
100%
1 Rating

Help desk / support tickets

7.7
77%
4 Ratings
N/A
0 Ratings

Customer Success Management

8.5

Medallia Strikedeck

85%
9.7

Vitally

97%
Vitally ranks higher in 5/7 features

NPS surveys

8.5
85%
4 Ratings
8.0
80%
1 Rating

Sponsor tracking

9.0
90%
1 Rating
N/A
0 Ratings

Customer profiles

7.8
78%
5 Ratings
10.0
100%
1 Rating

Automated workflow

8.1
81%
5 Ratings
10.0
100%
1 Rating

Internal collaboration

7.9
79%
4 Ratings
10.0
100%
1 Rating

Customer health scoring

9.2
92%
5 Ratings
10.0
100%
1 Rating

Customer segmentation

9.0
90%
5 Ratings
10.0
100%
1 Rating

CSM Reporting & Analytics

7.8

Medallia Strikedeck

78%
9.8

Vitally

98%
Vitally ranks higher in 4/4 features

Customer health trends

8.4
84%
5 Ratings
10.0
100%
1 Rating

Engagement analytics

7.7
77%
5 Ratings
10.0
100%
1 Rating

Revenue forecasting

6.7
67%
2 Ratings
9.0
90%
1 Rating

Dashboards

8.4
84%
4 Ratings
10.0
100%
1 Rating

Attribute Ratings

  • Vitally is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.7

Medallia Strikedeck

77%
5 Ratings
10.0

Vitally

100%
1 Rating

Usability

6.9

Medallia Strikedeck

69%
5 Ratings

Vitally

N/A
0 Ratings

Support Rating

7.4

Medallia Strikedeck

74%
5 Ratings

Vitally

N/A
0 Ratings

Likelihood to Recommend

Medallia

The system is good for Customer Success teams to get started and if all the users are updating it responsibly. There are not many checks and balances in the system so your team will have to be disciplined. The reason why I have not been generous with my rating is only because of the slow nature of support and upgrades to the product.
Read full review

Vitally

  • Vitally is suitable for any software company that is looking to measure and report and action the health of their customers.
  • While you would get less value from the tool if you do not have a team in place to action the insights it generates, I would still recommend that smaller teams look at implementing health scores and setting up automated responses to bad health.
Read full review

Pros

Medallia

  • Automating tasks within Playbooks
  • Combine multiple sources of customer data
  • Makes it easy to track and review customer status
  • The Customer Support is outstanding - knowledgeable, helpful, responsive
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Vitally

  • Simple setup
  • Detailed reporting
  • Automates manual tasks
  • Excellent support
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Cons

Medallia

  • The knowledge base with content and videos is still work in progress.
  • The support team was very responsive, but not consultative. I had to create from scratch most of the time.
  • It was confusing to use.
Read full review

Vitally

  • NPS measurement is not particularly customizable
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Pricing Details

Medallia Strikedeck

Starting Price

Editions & Modules

Medallia Strikedeck editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional $0

    Additional Details

    Pricing Info

    Vitally

    Starting Price

    Editions & Modules

    Vitally editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      Medallia

      I think the only thing holding me back from a 10 is the fact that I don't have that next step field and integration seems to break at times.
      Read full review

      Vitally

      No answers on this topic

      Support Rating

      Medallia

      When we get issues with Strikedeck, we raise it internally with the Strikedeck admin team. They then contact Strikedeck and raise a support ticket. The turnaround time is quick quick. But from my personal use of Strikedeck, I have only come across few situations where a support ticket is raised with Strikedeck.
      Read full review

      Vitally

      No answers on this topic

      Alternatives Considered

      Medallia

      The lower price was why we went with Strikedeck over Gainsight or Totango.
      Read full review

      Vitally

      • Vitally was much easier to both set up and maintain than ChurnZero. The ongoing cost of keeping Churn Zero set up correctly was ultimately too much and caused us to look at other tools.
      • Vitally's user interface is much cleaner and easier to understand. While ChurnZero may have more customizations, we ultimately found we were not using large portions of their app.
      • Vitally worked out to be much cheaper for our needs.
      Read full review

      Return on Investment

      Medallia

      • Helps in better forecasting of revenue & customer retention.
      • Provides Customer Success specific MIS.
      • NPS survey help gauge customer pulse.
      Read full review

      Vitally

      • Increased renewal rates
      • Reduced overall time spent analyzing customer health
      • Reduces manual tasks for customer health
      Read full review

      Screenshots

      Add comparison