Medallia vs. Power Apps

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Medallia
Score 8.4 out of 10
N/A
Medallia is an enterprise customer feedback solution that allows companies to collect customer feedback across multiple channels and touchpoints, and analyze, understand and react to it in real time.N/A
Power Apps
Score 8.1 out of 10
N/A
PowerApps is a low code / rapid application development product from Microsoft that allows users to quickly build apps.
$20
per month per user
Pricing
MedalliaPower Apps
Editions & Modules
No answers on this topic
Power Apps Premium
$20
per month per user
Offerings
Pricing Offerings
MedalliaPower Apps
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Features
MedalliaPower Apps
Low-Code Development
Comparison of Low-Code Development features of Product A and Product B
Medallia
-
Ratings
Power Apps
8.7
21 Ratings
3% above category average
Visual Modeling00 Ratings9.519 Ratings
Drag-and-drop Interfaces00 Ratings9.520 Ratings
Platform Security00 Ratings9.520 Ratings
Platform User Management00 Ratings9.020 Ratings
Reusability00 Ratings7.320 Ratings
Platform Scalability00 Ratings7.519 Ratings
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MedalliaPower Apps
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Sogolytics
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Score 9.0 out of 10
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Score 9.4 out of 10
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CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Quixy
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Score 9.9 out of 10
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Verint Voice of the Customer
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User Ratings
MedalliaPower Apps
Likelihood to Recommend
9.2
(21 ratings)
8.7
(23 ratings)
Usability
9.0
(2 ratings)
9.0
(4 ratings)
Support Rating
7.0
(2 ratings)
9.7
(6 ratings)
User Testimonials
MedalliaPower Apps
Likelihood to Recommend
Medallia
Medallia is best for customer experience feedback. This will allow you to analyze and understand their current experience with the service you are providing. You will not [only] understand what specific point you are lacking, but you will also know which point they are happy with. Using the data provided, you can take necessary actions on how to improve and elevate your customer's experience.
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Microsoft
PowerApps is well suited for "quick-wins" and fast prototypes of business solutions. It also is beneficial for situations where business partners and developers work together - it allows the business folks to provide a "quick-and-dirty" prototype which is then fleshed-out by developers that are trained experts on the platform. The interactive and easy to understand representation of the solution allows business partners to "see" the solution and add, remove, or correct aspects of it themselves. It provides a common view and understanding of the actual solution across business units and tech teams. PowerApps, being a low-code\no-code platform is not well suited for business processes that require many complex computations or large amounts of custom code - such as solutions that are better architected as Web Site or "full-blown" desktop solutions. There are solutions that are just not easy or quick to accomplish in a low-code\no-code platform. Enterprise Architects should know the difference, however business partners often try to create a solution and only when stuck because it becomes too complex do they engage a tech team for assistance - at which point there are sunk-costs involved and hinderences to re-platforming the solution
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Pros
Medallia
  • It provides a rating for customers to rank how satisfied or not satisfied they are with the service.
  • As an Account Manager, this is a helpful tool to hear customers' experiences and feedback.
  • It helps us manage our next steps because the tools also provide options to note the action taken and if the issue has been resolved or not.
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Microsoft
  • Power Apps has formats that are pre-built that don't require any coding which makes it easier to achieve your vision. This does become a challenge if your App needs don't fit into that format.
  • We deal with a ton of data so the fact that you can connect to any data source in addition to their pre-stablished data connections makes the process a breeze.
  • The online learning resources and tutorials are helpful as well for those who are tech savvy.
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Cons
Medallia
  • Our service model does not provide any ownership over the platform. We have to engage our Medallia Project Team to build surveys, troubleshoot issues, make changes to surveys, reports, and dashboards, resulting in long turnaround times and inefficiency.
  • Medallia charges for both "units" and users. "Units" are defined as named individuals in surveys, but don't have log-in privileges. In our case, they are customer service agents or business consultants that engaged with the client but are not part of our closed-loop case management process or access to the platform.
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Microsoft
  • More complicated to understand in comparison with Nintex Forms.
  • Complicated to find errors.
  • Using PowerApps for SharePoint Forms is a bit complicated by setting up the start and load scenario with a lot of JavaScript.
  • Load values, change them by code, and save them back could be easier. Actually quite complicated to handle a lot of variables.
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Usability
Medallia
Medallia's user interface is simple and intuitive for the end-user. Everyone in our organization from the CEO to store level team members use Medallia to see how we are delivering experiences for our customers. From an administrative side, I would rate Medallia closer to a 7.5, but this part of Medallia is not used as often post-implementation. That being said, you will need a technical/IT resource on staff or will need to pay a premium to a 3rd party to manage it for you.
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Microsoft
PowerApps is a great solution and I have spent the last year familiarizing myself with the platform and building custom applications to complete a whole range of tasks such as asset management, custom invoice generation, and item restriction tracking. We as a company have barely begun to scratch the surface of what can be achieved with PowerApps.
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Support Rating
Medallia
Medallia is always there to answer questions and/or support our needs. In some cases it does require a PO if the request does not fall under normal support, but that does not change the fact that they are very responses and available to support your needs
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Microsoft
The community forums are extremely responsive to questions asked, there is a good body of online documentation and many community posts to draw from. Although the platform has changed, which means some of the posts are out of date and the solutions provided aren't relevant. Of relevance, I read over 400 articles plus documentation to get this first app built in SharePoint, move it to SQL and make it work exactly the way it should.
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Alternatives Considered
Medallia
Medallia does not only gives us convenience. It also gives us an opportunity to solve real-time feedback and create real-time solutions. The platform is easy to use, with a dashboard that could help our agents check their progress on a daily basis. I am particularly impressed with the platforms' ability to provide high attention to detail without compromising the sleek design that gives a professional vibe.
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Microsoft
Much cheaper, much more customizable, and easier to use. There is not much of a learning curve and the licensing cost is much cheaper. PowerApps does one thing very well, whereas other platforms are mediocre. There is much more customization possible for your in-house workflows that you can build yourself vs using NetSuite engineers to build it for you.
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Return on Investment
Medallia
  • It does play a big role when we are running a referral campaign. Referral greatly affects sales and retention since customers are bringing in new clients/customers.
  • It helps our organization keep track of the accounts that are most likely to churn by checking their feedback and knowing how we can improve our service.
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Microsoft
  • It has given us a focal point for development. We now have the possibility of connecting to mobile and the default SharePoint online interface isn't always easy to manipulate. PowerApps has given us an opportunity to improve our user experience.
  • An improved user experience has given us a better shot at compliance. When users don't fight the environment, they don't gravitate towards workarounds or non-compliance.
  • As lists and libraries change, the platform scales pretty well.
  • Having users with the capability to create their own forms and tools has dialed back the app dev need (there is a balance though) and distributed power to the process architects and people who actually need the solutions in the first place—much more efficient model of service delivery: self-service.
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ScreenShots

Medallia Screenshots

Screenshot of Employee EngagementScreenshot of Customer ProfileScreenshot of IoT FeedbackScreenshot of Medallia MobileScreenshot of Organizational HierarchyScreenshot of Suggested Actions