Medallia is an enterprise customer feedback solution that allows companies to collect customer feedback across multiple channels and touchpoints, and analyze, understand and react to it in real time.
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Spark by Benevity
Score 10.0 out of 10
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Spark by Benevity is workplace and corporate charity software that allows business users to manage open-choice online giving, gift matching and volunteering. Benevity was founded in 2008 and is based in Calgary, Canada.
Medallia is best for customer experience feedback. This will allow you to analyze and understand their current experience with the service you are providing. You will not [only] understand what specific point you are lacking, but you will also know which point they are happy with. Using the data provided, you can take necessary actions on how to improve and elevate your customer's experience.
Benevity Spark delivers particularly well for companies with a modern volunteer rewards plus donation matching program. The platform is designed to maximize employee-directed rewards and matching for community impact. Companies without volunteer rewards or donation matching may find limited employee engagement benefits from the Spark experience.
Benevity Spark offers a clean and intuitive user experience designed to promote employee engagement in the community. Employees experience a modern user interface and easy access to the programs and tools behind the application.
Benevity Spark empowers program administrators with detailed customization options to fit every company program. From smart user entitlements/permissions to robust customizable management reports, Spark allows global program administrators to efficiently manage large programs.
The Benevity Spark user interface uses responsive web design, rendering a beautiful user experience on mobile, tablet, or laptop screens. Benevity Spark allows for ample opportunity for alignment to company branding and visual elements.
Our service model does not provide any ownership over the platform. We have to engage our Medallia Project Team to build surveys, troubleshoot issues, make changes to surveys, reports, and dashboards, resulting in long turnaround times and inefficiency.
Medallia charges for both "units" and users. "Units" are defined as named individuals in surveys, but don't have log-in privileges. In our case, they are customer service agents or business consultants that engaged with the client but are not part of our closed-loop case management process or access to the platform.
Benevity Spark is in the process of building a global network for nonprofit organization vetting. While that process has made significant progress, the global landscape made up of millions of nonprofit orgs across scores of countries remains a great challenge. The Benevity cause vetting and onboarding teams are making progress, but there is a lot of ground yet to cover.
Medallia's user interface is simple and intuitive for the end-user. Everyone in our organization from the CEO to store level team members use Medallia to see how we are delivering experiences for our customers. From an administrative side, I would rate Medallia closer to a 7.5, but this part of Medallia is not used as often post-implementation. That being said, you will need a technical/IT resource on staff or will need to pay a premium to a 3rd party to manage it for you.
Medallia is always there to answer questions and/or support our needs. In some cases it does require a PO if the request does not fall under normal support, but that does not change the fact that they are very responses and available to support your needs
Medallia does not only gives us convenience. It also gives us an opportunity to solve real-time feedback and create real-time solutions. The platform is easy to use, with a dashboard that could help our agents check their progress on a daily basis. I am particularly impressed with the platforms' ability to provide high attention to detail without compromising the sleek design that gives a professional vibe.
It does play a big role when we are running a referral campaign. Referral greatly affects sales and retention since customers are bringing in new clients/customers.
It helps our organization keep track of the accounts that are most likely to churn by checking their feedback and knowing how we can improve our service.
Benevity Spark helped complete the employee-community engagement experience at the company. Together with careful program design, internal marketing, and a robust employee training program; Benevity Spark helps to drive employee engagement in the community.