What users are saying about
16 Ratings
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Score 7.5 out of 100
25 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Medallia

Any customer service industry would benefit from implementing Medallia. This is your one-stop-shop for everything surveying and data analytics. I have personally seen this successfully implemented in both software companies and retail. Medallia offers multiple integration options to create connected applications in your business. This is designed as an enterprise solution, smaller businesses may find it difficult to justify the cost.
Anonymous | TrustRadius Reviewer

Verint ForeSee CX Suite

With customer engagement, you can drill down to categories so you can micro analyze the data set. Questions like are greeting associates helpful or are associates readily available offer some onsite when coupled with customer shopping habits. ForeSee asks the consumer what areas of the store were shipped so you can pair scheduling, sales, and service seamlessly.
Byron Conner | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Medallia
Verint ForeSee CX Suite
6.7
Survey templates
Medallia
Verint ForeSee CX Suite
7.0
Themes
Medallia
Verint ForeSee CX Suite
8.0
Custom logo/branding
Medallia
Verint ForeSee CX Suite
5.0

Survey Content

Medallia
Verint ForeSee CX Suite
8.5
Changes to live survey
Medallia
Verint ForeSee CX Suite
9.0
Multiple question types
Medallia
Verint ForeSee CX Suite
8.0

Survey Logic

Medallia
Verint ForeSee CX Suite
8.0
Survey logic flexibility
Medallia
Verint ForeSee CX Suite
8.0

Survey Reporting & Analytics

Medallia
Verint ForeSee CX Suite
8.8
Response tracking
Medallia
Verint ForeSee CX Suite
9.0
Data export
Medallia
Verint ForeSee CX Suite
10.0
Standard reports
Medallia
Verint ForeSee CX Suite
8.0
Custom reports
Medallia
Verint ForeSee CX Suite
8.0
Analytics
Medallia
Verint ForeSee CX Suite
9.0

Pros

Medallia

  • Integration with Salesforce: Medallia can be fully integrated with Salesforce or other CRM systems with all the data in both places and Account Managers/Sales, CSM's, Support, Onboarding, executives, etc., never have to leave SF and they have a Dashboard in SF tailored to their role. All data is available in real-time.
  • Closed loop: Great closed-loop where alerts are sent out to the right person in real time if there is a detractor or dissatisfied customer. This means you can contact the customer within 24 hours, which wows your customers and makes it easy to move to customers from a Detractor to a Promoter.
  • Actionable insights: Medallia has amazing dashboards, that give you the data you need along with text analytics to make changes based on your customer needs, pain points and trends. It gives you all the tools you need to take the right actions to improve you customer experience and the bottom-line.
Noomi Codon | TrustRadius Reviewer

Verint ForeSee CX Suite

  • Easy navigation
  • Offers an app for on the go!
Byron Conner | TrustRadius Reviewer

Cons

Medallia

  • Our service model does not provide any ownership over the platform. We have to engage our Medallia Project Team to build surveys, troubleshoot issues, make changes to surveys, reports, and dashboards, resulting in long turnaround times and inefficiency.
  • Medallia charges for both "units" and users. "Units" are defined as named individuals in surveys, but don't have log-in privileges. In our case, they are customer service agents or business consultants that engaged with the client but are not part of our closed-loop case management process or access to the platform.
Anonymous | TrustRadius Reviewer

Verint ForeSee CX Suite

  • I would like more input on the questions posed to consumers.
  • Compatible with Domo
Byron Conner | TrustRadius Reviewer

Usability

Medallia

Medallia 10.0
Based on 1 answer
Medallia's user interface is simple and intuitive for the end-user. Everyone in our organization from the CEO to store level team members use Medallia to see how we are delivering experiences for our customers. From an administrative side, I would rate Medallia closer to a 7.5, but this part of Medallia is not used as often post-implementation. That being said, you will need a technical/IT resource on staff or will need to pay a premium to a 3rd party to manage it for you.
Anonymous | TrustRadius Reviewer

Verint ForeSee CX Suite

No score
No answers yet
No answers on this topic

Support Rating

Medallia

Medallia 10.0
Based on 1 answer
Medallia is always there to answer questions and/or support our needs. In some cases it does require a PO if the request does not fall under normal support, but that does not change the fact that they are very responses and available to support your needs
Anonymous | TrustRadius Reviewer

Verint ForeSee CX Suite

No score
No answers yet
No answers on this topic

Alternatives Considered

Medallia

If you have a very large business with multiple outlets, Medallia is a reasonable choice to make because of the major scalability and the vast amounts of data you can collect. If you are a small, one-off, or independent business, it can be very costly and not all of the tools are necessary for you. I do not like the user experience or report visualizations as much as the reports on Revinate and TrustYou. Revinate is my favorite of the three so far.
Emily Penfold Dailey | TrustRadius Reviewer

Verint ForeSee CX Suite

ForeSee offers data that is complimentary to Domo. ForeSee wins on ease of use, simple navigation and practical data from the consumer! ForeSee could be deadly when paired with Domo. The ability to pair sales with customer engagement visually is a valuable tool. ForeSee has the visual modeling down and can handle multiple data sets.
Byron Conner | TrustRadius Reviewer

Return on Investment

Medallia

  • You have full visibility into what your customers are thinking on a wide spectrum, allowing you to get out of specific anecdotes and really determine your strengths and weaknesses.
  • You'll be able to make your customers feel more valued in asking for their feedback in improving, adding another layer of positive to the customer experience.
  • Medallia will help your employees learn what they're doing well and where they can get better, automatically helping to keep all of your employees continuously improve.
Andrew Mishler | TrustRadius Reviewer

Verint ForeSee CX Suite

  • Better customer engagement.
  • Increase in sales.
Byron Conner | TrustRadius Reviewer

Pricing Details

Medallia

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Verint ForeSee CX Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Medallia
7.0
Verint ForeSee CX Suite
9.0

Usability

Medallia
10.0
Verint ForeSee CX Suite

Support Rating

Medallia
10.0
Verint ForeSee CX Suite

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