Merchant e-Solutions vs. Nicereply

Merchant e-Solutions

Merchant e-Solutions

2 Reviews and Ratings

Nicereply

2 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Merchant e-Solutions	Score 6.8 out of 10	N/A	Merchant e-Solutions is a payment gateway software solution offered by Cielo.	N/A
Nicereply	Score 7.0 out of 10	N/A	Nicereply is a customer satisfaction survey tool built for support teams. With it, users can create and send one-click surveys to measure Customer Satisfaction, Net Promoter Score & Customer Effort Score. Nicereply boasts users at hundreds of support teams at companies like Microsoft, Lenovo, Hubspot and Buffer , who use the solution to measure and improve the quality of their customer service. Measure Customer Satisfaction (CSAT), Net…	$39 Up to 3 agents and 100 responses / month

Pricing

Merchant e-Solutions

Nicereply

Editions & Modules

No answers on this topic

Mini: $39
Up to 3 agents and 100 responses / month
Start: $79
Up to 10 agents and 250 responses / month
Grow: $159
Up to 25 agents and 1000 responses / month
Business: $239
Up to 50 agents and 250 responses / month
Enterprise: Custom pricing
More than 50 agents and 250 responses / month

Offerings

Pricing Offerings
Merchant e-Solutions	Nicereply
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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All features All integrations Unlimited number of surveys Unlimited surveys sent

More Pricing Information

Community Pulse
	Merchant e-Solutions	Nicereply
Top Pros	Pro Credit card Pro Card payments Pro Credit card payments	No answers on this topic
Top Cons	Minus User interface Minus Account support Minus Smaller businesses	No answers on this topic

Best Alternatives
	Merchant e-Solutions	Nicereply
Small Businesses	Apple Pay Score 9.1 out of 10	Sogolytics Score 8.9 out of 10
Medium-sized Companies	Apple Pay Score 9.1 out of 10	CustomerSuccessBox Score 9.5 out of 10
Enterprises	Adyen Score 8.8 out of 10	Quadient Inspire Score 9.4 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Merchant e-Solutions	Nicereply
Likelihood to Recommend	7.0 (1 ratings)	- (0 ratings)
Support Rating	5.0 (1 ratings)	- (0 ratings)

User Testimonials
	Merchant e-Solutions	Nicereply
Likelihood to Recommend	Cielo They are a great solution for any company using NetSuite's ERP platform as it is a direct integration into the software platform. They are able to accept all major credit card providers and their rates seem to be in line with the industry. As a small business, we do not have an account rep which does leave us feeling unimportant. Incentivized Verified User Anonymous Read full review	Nicereply No answers on this topic
Pros	Cielo Process credit card payments. Collect money faster. Integrated with our NetSuite ERP system. Incentivized Verified User Anonymous Read full review	Nicereply No answers on this topic
Cons	Cielo User interface. Account support for smaller businesses. Incentivized Verified User Anonymous Read full review	Nicereply No answers on this topic
Support Rating	Cielo Perhaps they treat larger clients better, but we do not have an account rep and the only time we interact is when we have a problem or reach out to them. Incentivized Verified User Anonymous Read full review	Nicereply No answers on this topic
Alternatives Considered	Cielo Much better rates and better to deal with. Incentivized Verified User Anonymous Read full review	Nicereply No answers on this topic
Return on Investment	Cielo Reduced outstanding receivables. Incentivized Verified User Anonymous Read full review	Nicereply No answers on this topic
ScreenShots		Nicereply Screenshots