MetricStream Business Continuity Management (BCM) vs. ServiceNow Governance, Risk, and Compliance

MetricStream BCM helps provide visibility and tracking into an organization's operational activities. It can be used for a variety of different things in the Information Security universe and is a great tool to help management keep track of action items and measure things that are going on in the department.

Incentivized

Oracle EBS R12 requires a unique user skillset to understand how it handles user access and functions. Accordingly, ServiceNow has this high level of sophistication to manage this information and apply it to Sensitive Access and Segregation of Duties rules to identify exceptions. This depth of configuration is critical to accurately identify when Oracle Responsibilities (access) truly allows access and thus could be a violation. ERPs with less complexity may not require this customization of ServiceNow GRC, but you would be wise to raise these questions and examples in the demo to ensure it will work for you. In the past, we have found that risks of under-reporting exceptions or false positives become so voluminous that users don't always get to the accurate violations for timely remediation. Proper configuration up front will improve your effectiveness and ROI down the road.

Incentivized

• Dashboards - Easy to read and visually appealing
• Workflows - Helps simplify a complicated process
• User Interface - Intuitive and easy to use

Incentivized

• Finding reported by the auditor. GRC helps us identify, assign, and track the resolution of this.
• Exception to information security policy. These require quarterly reviews and setting up reminders to revisit these.
• Building out new projects and baking security and compliance into the project and tracking it in GRC to ensure we deliver a compliant product on day one

Incentivized

• Permissions management
• Creating complex libraries

Incentivized

• Delivering more out of the box functionality that rivals other GRC platforms. The bare bones approach may not help companies that do not have expertise or capabilities to build effective GRC processes.
• Easier way to implement workflow.
• Offering better metrics without buying add-on tools.

Incentivized

I'm satisfied with our experience. The configuration was the biggest challenge, but we have moved onto the stage of user training and usability. We would appreciate having better user training documentation and possibly videos and/or computer-based training to help our international users adopt this software for their GRC needs.

Incentivized

There was a lot of one-on-one help from MetricStream that really made our experience with the application better.

Incentivized

It's a good system, but I am awaiting key features in the new release. We hear that ServiceNow is continually adding new features and we look for improved reporting, better Oracle Integration, and user training opportunities. To the extent these materialize, we expect further improvements in our experience with ServiceNow GRC. Until that time, though, we believe we are meeting our objectives expected at the beginning of this project.

Incentivized

We just recently started using TrustArc for data privacy requests and I can already speak to the fact that TrustArc is a more confusing platform once there. The positives of ServiceNow would be that a majority of our URL's drive to owned websites which our employees are very comfortable with using versus pushing them to another website that feels unsafe.

Incentivized

• Increased visibility.
• Good collaboration.

Incentivized

• Effective Enterprise Risk Management
• Holistic Real-time Monitoring of your technology and Risk
• Negative - Asset Management has some issues and Ghost / Shadow IT is big issue