3 Ratings
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Score 6.9 out of 100
34 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

MetricStream Business Continuity Management (BCM) App

MetricStream BCM helps provide visibility and tracking into an organization's operational activities. It can be used for a variety of different things in the Information Security universe and is a great tool to help management keep track of action items and measure things that are going on in the department.
Anonymous | TrustRadius Reviewer

ServiceNow Governance, Risk, and Compliance

Oracle EBS R12 requires a unique user skillset to understand how it handles user access and functions. Accordingly, ServiceNow has this high level of sophistication to manage this information and apply it to Sensitive Access and Segregation of Duties rules to identify exceptions. This depth of configuration is critical to accurately identify when Oracle Responsibilities (access) truly allows access and thus could be a violation. ERPs with less complexity may not require this customization of ServiceNow GRC, but you would be wise to raise these questions and examples in the demo to ensure it will work for you. In the past, we have found that risks of under-reporting exceptions or false positives become so voluminous that users don't always get to the accurate violations for timely remediation. Proper configuration up front will improve your effectiveness and ROI down the road.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Governance, Risk & Compliance

MetricStream Business Continuity Management (BCM) App
ServiceNow Governance, Risk, and Compliance
6.9
Common repository of GRC items
MetricStream Business Continuity Management (BCM) App
ServiceNow Governance, Risk, and Compliance
6.4
Risk management
MetricStream Business Continuity Management (BCM) App
ServiceNow Governance, Risk, and Compliance
6.5
Integration with Corporate Performance Management (CPM) systems
MetricStream Business Continuity Management (BCM) App
ServiceNow Governance, Risk, and Compliance
7.7
GRC policy management
MetricStream Business Continuity Management (BCM) App
ServiceNow Governance, Risk, and Compliance
6.3
Incident management
MetricStream Business Continuity Management (BCM) App
ServiceNow Governance, Risk, and Compliance
7.5

Pros

MetricStream Business Continuity Management (BCM) App

  • Dashboards - Easy to read and visually appealing
  • Workflows - Helps simplify a complicated process
  • User Interface - Intuitive and easy to use
Anonymous | TrustRadius Reviewer

ServiceNow Governance, Risk, and Compliance

  • Finding reported by the auditor. GRC helps us identify, assign, and track the resolution of this.
  • Exception to information security policy. These require quarterly reviews and setting up reminders to revisit these.
  • Building out new projects and baking security and compliance into the project and tracking it in GRC to ensure we deliver a compliant product on day one
Anonymous | TrustRadius Reviewer

Cons

MetricStream Business Continuity Management (BCM) App

  • Permissions management
  • Creating complex libraries
Anonymous | TrustRadius Reviewer

ServiceNow Governance, Risk, and Compliance

  • Delivering more out of the box functionality that rivals other GRC platforms. The bare bones approach may not help companies that do not have expertise or capabilities to build effective GRC processes.
  • Easier way to implement workflow.
  • Offering better metrics without buying add-on tools.
Nick Bettes, CRISC, MBA | TrustRadius Reviewer

Usability

MetricStream Business Continuity Management (BCM) App

No score
No answers yet
No answers on this topic

ServiceNow Governance, Risk, and Compliance

ServiceNow Governance, Risk, and Compliance 7.2
Based on 4 answers
I'm satisfied with our experience. The configuration was the biggest challenge, but we have moved onto the stage of user training and usability. We would appreciate having better user training documentation and possibly videos and/or computer-based training to help our international users adopt this software for their GRC needs.
Anonymous | TrustRadius Reviewer

Support Rating

MetricStream Business Continuity Management (BCM) App

MetricStream Business Continuity Management (BCM) App 9.0
Based on 1 answer
There was a lot of one-on-one help from MetricStream that really made our experience with the application better.
Anonymous | TrustRadius Reviewer

ServiceNow Governance, Risk, and Compliance

ServiceNow Governance, Risk, and Compliance 7.4
Based on 4 answers
It's a good system, but I am awaiting key features in the new release. We hear that ServiceNow is continually adding new features and we look for improved reporting, better Oracle Integration, and user training opportunities. To the extent these materialize, we expect further improvements in our experience with ServiceNow GRC. Until that time, though, we believe we are meeting our objectives expected at the beginning of this project.
Anonymous | TrustRadius Reviewer

Alternatives Considered

MetricStream Business Continuity Management (BCM) App

No answers on this topic

ServiceNow Governance, Risk, and Compliance

TraceGP is a project management tool that was customized to work with ITIL. But, nothing ITIL-like. And as we needed a tool that was really "compatible" with ITIL, we discovered in ServiceNow a real tool that could help us. We can now do things like, for example, find an incident that was related to a specific problem.
Anonymous | TrustRadius Reviewer

Return on Investment

MetricStream Business Continuity Management (BCM) App

  • Increased visibility.
  • Good collaboration.
Anonymous | TrustRadius Reviewer

ServiceNow Governance, Risk, and Compliance

  • Mostly cultural change. If teams aren't aware of the new implementation of GRC and they get a request to answer questions, it can be confusing. This is cultural and not a con against the product.
Anonymous | TrustRadius Reviewer

Pricing Details

MetricStream Business Continuity Management (BCM) App

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ServiceNow Governance, Risk, and Compliance

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

MetricStream Business Continuity Management (BCM) App
7.0
ServiceNow Governance, Risk, and Compliance
7.3

Usability

MetricStream Business Continuity Management (BCM) App
ServiceNow Governance, Risk, and Compliance
7.2

Support Rating

MetricStream Business Continuity Management (BCM) App
9.0
ServiceNow Governance, Risk, and Compliance
7.4

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