mFax by Documo vs. OpenText XM Fax

Documo is very well suited for general tasks many law firms need to do. We have increased the efficiency of our record requests to various entities by using documo. It is best suited for documents that are not too large. When you get into multiple hundreds of pages the fax may be pending for hours before it is confirmed sent

Incentivized

XMedius is well suited for a large business with hundreds of fax numbers. Could you imagine trying to manage 1000 individual fax machines? That would be a nightmare! Instead it's all in one neat place

Incentivized

• Incredible, always available and efficient customer service.
• Immediate fax confirmations and ability to re-fax if necessary.
• Ability to review history and retrieve sent faxes.
• Extremely user-friendly and is a breeze to work with.
• Ability to customize fax cover sheets.
• Is actually fun and enjoyable to use.
• Prefer not to use any other fax software system because this one is the best.

Incentivized

• Contacted sales to set up the creation of enterprise accounts directly through the dashboard.
• XM Fax Support worked directly with Xerox to correct an issue I had with a device software update. Issues correct within a few days.
• XM Fax provided onsite sales support for sales and technical training.

Incentivized

• I would like it to be easier to add contacts
• Larger faxes being sent sooner

Incentivized

• Error logs include error codes, but sometimes it is hard to understand what it means. Either a shared documentation or detailed error log might help end users better to detect any issue on fax requests.

Every time I needed assistance, Documo's Support team has been available to help me and has fixed every issue I have had, which aren't that many. They are great to work with, easy to chat with, and very friendly and knowledgeable.

Incentivized

XMedius does faxing for a quick response from an end user where Egnyte is best suited for secure file transfer.

• positive: increases efficiency of requesting documents

Incentivized

• I m not sure on pricing or how XMedius is pricing solutions now
• Cloud-based / vs On-Prem I think my vote always goes for on Prem
• ROI (not my field)