MiaRec Conversation Analytics vs. ZilicusPM

And I love how collaborative all the different areas are with us as customers. I feel that our contribution is valued. allowing them to make all of their sales calls throughout the day without compromising their personal cell phones. We can even connect your mobile numbers on the back end, allowing our reps to receive calls on their mobile, wherever they happen to be at the time.

Incentivized

ZilicusPM is suited for any business that has difficulty managing and keeping track of office related work as well as project management. Its an efficient way to manage just about anything necessary. It is well-suited for our office, as structural/civil engineers - we are able to keep track of our projects as well as office/human resources related work.

Incentivized

• The dedicated CSM is always helpful, as are the annual business reviews and ongoing conversations to ensure
• Customizing the chat icon was easy, and changes can be implemented on the site in seconds.

Incentivized

• ZilicusPM is great for an office regarding meetings and site visits. It's hard to keep track manually of where everyone is at. By sharing our calendars through ZilicusPM, we are able to access where someone is within a few seconds!! It is very convenient and less of a hassle.
• This a great tool to use to manage all documents that enter in and out of our office for certain projects. It is hard to keep track of everything through our office, so this programs helps us manage things very efficiently.
• This is great for prioritizing! I know many people in our office have an issue to do so. With the Project Issue Management feature, we are able to do this more effectively without causing any stress to our employees!

Incentivized

• they are powerful routing mechanisms that allow us to create the workflows we need
• I really like the way they communicate. We were assigned a customer success representative and ours is AMAZING.

Incentivized

• The only thing I would suggest that needs room for improvement is that you should break down Zilicus PM into different sectors. What I mean by this is that you branch off this program into different areas of expertise like accounting, engineering, etc. Every business is managed differently, so other options should be provided to accommodate each field.
• Other than that, I am very pleased with this program. It was WELL worth the investment. Saving a lot of time and money spent per worker by using this!
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Incentivized

We have used Microsoft Project for years. We loved it until we found ZilicusPM. ZilicusPM is more efficient and directive in our field. Microsoft Project does not provide as many features as ZilicusPM does. I am extremely grateful for having found ZilicusPM. It was recommended to us by an architectural firm that swore by this software.

Incentivized

• Sometimes when we click to call, 2 additional numbers are added and the number is logged
• Putting clients on hold and transferring clients is very easy.

Incentivized

• A positive impact that ZilicusPM has made is we are able to work more efficiently and prioritize what needs to be sent out, what invoices need to be sent out to clients, where are project engineers at certain time of day, etc.
• We also have a higher ROI. I am able to manage what invoices need to be sent out without having to track people down for a summary of the work , which is extremely time consuming. I am able to get more invoices out while returning a higher investment for the company.
• A negative impact it has made is we had to hire someone to manage this software entirely. It is very time-consuming for myself to manage and make sure everything is entered in correctly. We hired someone who is familiar with ZilicusPM and is able to certify all work.

Incentivized