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Top Rated
581 Ratings
108 Ratings
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Score 7.1 out of 100

Microsoft Teams

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Top Rated
581 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

MiCloud Connect (formerly ShoreTel)

Well, I have been informed of newer cloud solutions that only rely on plugging the phones into the network and not needing any PRI or phone system on prem. This would make for a very inexpensive phone system. I am not sure how inter-office calls would work if the internet is down however.
Josh Novak | TrustRadius Reviewer

Microsoft Teams

Can have group chats on topics that only concern a few employees. We have a Technology group where we add and brainstorm new applications and software that might be appropriate for our company. It's a good way to organize our ideas and thoughts without having to send out mass email chains and we can discuss the ideas at our next meeting. Microsoft Teams also lets us efficiently communicate with remote workers since email can lag. This allows almost real-time conversations and collaborations for our employees.
Karen Zelzer | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

MiCloud Connect (formerly ShoreTel)
8.3
Microsoft Teams
Hosted PBX
MiCloud Connect (formerly ShoreTel)
8.7
Microsoft Teams
Multi-level Interactive Voice Response (IVR)
MiCloud Connect (formerly ShoreTel)
8.3
Microsoft Teams
User templates
MiCloud Connect (formerly ShoreTel)
8.7
Microsoft Teams
Call reports
MiCloud Connect (formerly ShoreTel)
8.5
Microsoft Teams
Directory of employee names
MiCloud Connect (formerly ShoreTel)
7.4
Microsoft Teams

Call Management

MiCloud Connect (formerly ShoreTel)
8.6
Microsoft Teams
Answering rules
MiCloud Connect (formerly ShoreTel)
9.3
Microsoft Teams
Call recording
MiCloud Connect (formerly ShoreTel)
9.2
Microsoft Teams
Call park
MiCloud Connect (formerly ShoreTel)
9.2
Microsoft Teams
Call screening
MiCloud Connect (formerly ShoreTel)
7.9
Microsoft Teams
Message alerts
MiCloud Connect (formerly ShoreTel)
7.7
Microsoft Teams

VoIP system collaboration

MiCloud Connect (formerly ShoreTel)
7.6
Microsoft Teams
Video conferencing
MiCloud Connect (formerly ShoreTel)
5.3
Microsoft Teams
Audio conferencing
MiCloud Connect (formerly ShoreTel)
9.1
Microsoft Teams
Video screen sharing
MiCloud Connect (formerly ShoreTel)
6.9
Microsoft Teams
Instant messaging
MiCloud Connect (formerly ShoreTel)
9.0
Microsoft Teams

Mobile apps

MiCloud Connect (formerly ShoreTel)
6.5
Microsoft Teams
Mobile app for iOS
MiCloud Connect (formerly ShoreTel)
6.4
Microsoft Teams
Mobile app for Android
MiCloud Connect (formerly ShoreTel)
6.5
Microsoft Teams

Project Management

MiCloud Connect (formerly ShoreTel)
Microsoft Teams
7.3
Task Management
MiCloud Connect (formerly ShoreTel)
Microsoft Teams
7.5
Gantt Charts
MiCloud Connect (formerly ShoreTel)
Microsoft Teams
6.0
Scheduling
MiCloud Connect (formerly ShoreTel)
Microsoft Teams
7.5
Workflow Automation
MiCloud Connect (formerly ShoreTel)
Microsoft Teams
7.0
Mobile Access
MiCloud Connect (formerly ShoreTel)
Microsoft Teams
8.6
Search
MiCloud Connect (formerly ShoreTel)
Microsoft Teams
7.8
Visual planning tools
MiCloud Connect (formerly ShoreTel)
Microsoft Teams
6.5

Communication

MiCloud Connect (formerly ShoreTel)
Microsoft Teams
7.9
Chat
MiCloud Connect (formerly ShoreTel)
Microsoft Teams
9.0
Notifications
MiCloud Connect (formerly ShoreTel)
Microsoft Teams
8.3
Discussions
MiCloud Connect (formerly ShoreTel)
Microsoft Teams
8.6
Surveys
MiCloud Connect (formerly ShoreTel)
Microsoft Teams
7.4
Internal knowledgebase
MiCloud Connect (formerly ShoreTel)
Microsoft Teams
7.3
Integrates with GoToMeeting
MiCloud Connect (formerly ShoreTel)
Microsoft Teams
7.0
Integrates with Gmail and Google Hangouts
MiCloud Connect (formerly ShoreTel)
Microsoft Teams
6.8
Integrates with Outlook
MiCloud Connect (formerly ShoreTel)
Microsoft Teams
9.0

File Sharing & Management

MiCloud Connect (formerly ShoreTel)
Microsoft Teams
8.2
Versioning
MiCloud Connect (formerly ShoreTel)
Microsoft Teams
8.0
Video files
MiCloud Connect (formerly ShoreTel)
Microsoft Teams
8.3
Audio files
MiCloud Connect (formerly ShoreTel)
Microsoft Teams
8.4
Document collaboration
MiCloud Connect (formerly ShoreTel)
Microsoft Teams
8.3
Access control
MiCloud Connect (formerly ShoreTel)
Microsoft Teams
7.8
Advanced security features
MiCloud Connect (formerly ShoreTel)
Microsoft Teams
7.7
Integrates with Google Drive
MiCloud Connect (formerly ShoreTel)
Microsoft Teams
8.2
Device sync
MiCloud Connect (formerly ShoreTel)
Microsoft Teams
8.7

Pros

MiCloud Connect (formerly ShoreTel)

  • Call quality is very good. Dedicated circuit for QoS is helpful. Even leveraging the Mitel Cloud service over our own ISP has been problem free. The disadvantage to that is the owned and operated router from Mitel where they control more connectivity issues and troubleshoot them as well.
  • Support is also very good. Receive US based support staff when calling in. Issues resolved quickly.
  • They are continuously growing in support and service.
Joe DiCristofano | TrustRadius Reviewer

Microsoft Teams

  • Teams is particularly good at keeping conversation history in sync across multiple devices. Skype for business, which is Microsoft's other chat client, is particularly bad when it comes to this aspect.
  • The sidebar of the application window makes it easy to switch between all aspects of the application in one click. Easy switching between chat, notifications, and meetings.
  • Integrated hierarchy chart within each chat window easily allows you to see where an unfamiliar person you may be chatting with sits in terms of management level in the organization.
Gary Smolyak | TrustRadius Reviewer

Cons

MiCloud Connect (formerly ShoreTel)

  • The Shoretel Mobility app for iPhone does not work very well and is not very intuitive in my experience.
  • We have had many intermittent instances of employees reporting that call quality is bad, sounds like the caller is garbled and underwater.
  • I deployed Shoretel Sky to eleven branches in four states over a 6 month period and experiences were not very consistent. Had issues with not enough power bricks being sent with the phones, some phones not having the the face sticker showing messages, directories, etc., user guides (quick start guides) not getting shipped with the phones at some branches, and phones being programmed incorrectly. This made it very difficult to plan my trips to train employees and install these at the various locations.
Jason Payton | TrustRadius Reviewer

Microsoft Teams

  • Lack of rollout plans from MS that businesses can use to improve user adoption.
  • Slack still has more connectors.
  • Meetings could more intuitive and most of the screen is just pictures of people.
  • The desktop application is very large and absorbs a lot of system resources.
  • Multiple users cannot share screens at once, one at a time only.
  • Can't choose where to put files from conversations, they automatically are put in a Teams SharePoint.
Justin Pink | TrustRadius Reviewer

Likelihood to Renew

MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel) 8.6
Based on 42 answers
Although the price is higher than some of the other Hosted systems out there, the value is definitely worth a renewal. Everything is relative: there are some companies out there who need phones, but don't necessarily care how they work, the functionality/features available/durability etc., they just care that they have phones that make and receive calls. There are other companies that are completely reliant on phones and certain functionality that is provided by the system. There are even some companies who are straight up dependent on the phone system and are losing tons of money anytime they are down, ShoreTel is the perfect fit for theSMB client who sees value in a solid,robust, reliable and high functioning phone system
Greg Golding | TrustRadius Reviewer

Microsoft Teams

Microsoft Teams 10.0
Based on 1 answer
We are a MSFT shop.
Joel Martin | TrustRadius Reviewer

Usability

MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel) 8.0
Based on 21 answers
I have not used a wide array of communication software, but this far ShoreTel/MiCloud has been the simplest and easiest to get into. My work employs several temps at certain points throughout the year, and they use this piece of software frequently, and new hires seem to have little to no issue using this software. Additionally, this is our primary telephone communication infrastructure, and I have yet to encounter any issues when signed in and regularly using it handling external calls to our department.
Casey Wright | TrustRadius Reviewer

Microsoft Teams

Microsoft Teams 7.5
Based on 19 answers
It has a lot of great features and we are working to roll it out to our whole organization. It sometimes feels a little under-developed or maybe under used. There are some things I wish it did better - like integrating the group calendar rather than my own calendar and letting us have instant chat vs persistent.
Jill Liegghio | TrustRadius Reviewer

Reliability and Availability

MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel) 10.0
Based on 27 answers
The system has gone down on us MULTIPLE times. We asked them to move us to a different cluster. Shoretel declined. Basically we had problems or outages every month of the year from June 2012 to date. Our old phone system was just that: OLD, no bells or whistles. But it was up every day and I never had to think about it much until it was time for an upgrade. That's how I want Shoretel to be. I want it so reliable that I never have to think about it.
Anonymous | TrustRadius Reviewer

Microsoft Teams

No score
No answers yet
No answers on this topic

Performance

MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel) 5.1
Based on 9 answers
Even though the system uses a lower bandwidth connection we have experienced a higher call quality than our previous system which required a T1 line and back up broadband connection.
Shane Hayes | TrustRadius Reviewer

Microsoft Teams

No score
No answers yet
No answers on this topic

Support Rating

MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel) 3.5
Based on 17 answers
ShoreTel Sky's support is amazing. The only reason why I didn't give it a 10 is that we still need to contact them for stuff that we should be able to do, for ourselves, within the management portal. I know their portal is being worked on, so hopefully they will get the "little things" included for self-management.
Zak Gunnells | TrustRadius Reviewer

Microsoft Teams

Microsoft Teams 7.7
Based on 90 answers
Getting support for any MS Product kind of feels like pulling teeth. I have looked for support on the slowness of Teams to try and resolve it, but there is nothing really out there even from the MS reps other than deleting the hidden appsdata folder for Teams or uninstall/reinstall the software or just use the web-based Teams app.
Charles R. Coggins III | TrustRadius Reviewer

In-Person Training

MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel) 6.0
Based on 3 answers
I attended the first ShoreTel installer class in Austin,TX. It was a week of intensive study with a live lab and having hands on experience made the class worthwhile. I have taken all of the sales courses and remaining technical courses either online or self study to keep costs down. I send my techs to the first installer course in Austin as I feel it gives them a solid foundation and most of teh other courses they have taken have been online.
Anonymous | TrustRadius Reviewer

Microsoft Teams

No score
No answers yet
No answers on this topic

Online Training

MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel) 2.0
Based on 12 answers
The training identified some things M5 (ShoreTel's cloud division) could provide, however it was only using it every day and asking the Shoretel support several questions that I got the hang of it. The training was able to highlight functions but I did not learn how to use the phone from the training.
Kelli Doyle | TrustRadius Reviewer

Microsoft Teams

No score
No answers yet
No answers on this topic

Implementation Rating

MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel) 9.6
Based on 31 answers
I feel that the current features that ShoreTel provides are pretty solid, but in future I would love to see it expand into more features to assist inter team communication if possible. Considering that there was not a single issue with ShoreTel in my whole work period of 6months I think it is safe to say that the implementation is pretty standardized.
Anonymous | TrustRadius Reviewer

Microsoft Teams

No score
No answers yet
No answers on this topic

Alternatives Considered

MiCloud Connect (formerly ShoreTel)

Aptela. I chose M5 (ShoreTelSky) because their platform puts call quality first. Their system also uses Cisco endpoints, which are very compatible with the rest of my Cisco network. I also liked the fact that ShoreTelSky uses the internet only as a backup for transport; I use MPLS as my primary connectivity.
Whitney White | TrustRadius Reviewer

Microsoft Teams

Personally, I have used a number of applications similar to Teams for a variety of functions. However, with regard to my current organizational use, I would say my experience with Teams provides a much more well-rounded user experience than Skype for Business. Teams performs the functions of Skype and also integrates many other features integral to applications like Slack, Webex Teams, and Yammer. Teams also has the added benefit of being connected within the Microsoft network of apps. Users can leverage the powerful cloud computing of O365 in order to access other materials stored on the shared platform. This is a huge benefit of staying within the same ecosystem.
Joshua Melder | TrustRadius Reviewer

Scalability

MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel) 7.6
Based on 5 answers
Shoretel has been very scalable for our organization. We first installed Shoretel in 2003 to standardize three sites on one phone system. As our needs have changed, our Shoretel system has adapted with our growing needs and added locations. Initially, we were using analog phones and have been rolling out VoIP as our budgeting has allowed.
Gary Lamontagne | TrustRadius Reviewer

Microsoft Teams

No score
No answers yet
No answers on this topic

Return on Investment

MiCloud Connect (formerly ShoreTel)

  • We save a lot of time not having to dial numbers, measure call volumes and metrics and spend a lot of time configuring new phone systems. Our ROI is high from ShoreTel just in the time we save using and administering the system.
Jonathan Brose | TrustRadius Reviewer

Microsoft Teams

  • We were already paying for Office 365 but now we got a great collaboration tool to go along with it.
  • We are able to stay connected with employees across the United States and no longer have to fly people back to headquarters for meetings and conferences, saving on transportation and lodging costs.
Michael Eberhard | TrustRadius Reviewer

Screenshots

Microsoft Teams

Pricing Details

MiCloud Connect (formerly ShoreTel)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Microsoft Teams

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

MiCloud Connect (formerly ShoreTel)
8.6
Microsoft Teams
8.3

Likelihood to Renew

MiCloud Connect (formerly ShoreTel)
8.6
Microsoft Teams
10.0

Usability

MiCloud Connect (formerly ShoreTel)
8.0
Microsoft Teams
7.5

Reliability and Availability

MiCloud Connect (formerly ShoreTel)
10.0
Microsoft Teams

Performance

MiCloud Connect (formerly ShoreTel)
5.1
Microsoft Teams

Support Rating

MiCloud Connect (formerly ShoreTel)
3.5
Microsoft Teams
7.7

In-Person Training

MiCloud Connect (formerly ShoreTel)
6.0
Microsoft Teams

Online Training

MiCloud Connect (formerly ShoreTel)
2.0
Microsoft Teams

Implementation Rating

MiCloud Connect (formerly ShoreTel)
9.6
Microsoft Teams

Scalability

MiCloud Connect (formerly ShoreTel)
7.6
Microsoft Teams

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