MiCloud Connect vs. Ring4

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
MiCloud Connect
Score 7.8 out of 10
N/A
MiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.
$20.99
per user/per month
Ring4
Score 10.0 out of 10
Small Businesses (1-50 employees)
Ring4 headquartered in San Francisco offers a VoIP app that allows business owners and others to add a second (or third) phone line to their mobile phone.
$9.99
per month
Pricing
MiCloud ConnectRing4
Editions & Modules
Essentials
$20.99
per user/per month
Premier
$26.59
per user/per month
Elite
$38.49
per user/per month
Call Recording (add-on, business line only)
$.05
per recording
Transcripts (add-on, business line only)
$.05
per transcribed minute
Personal Line
$9.99
per line
Business Line
$9.99
per line
International Calling (available on personal + business lines)
country dependent pricing
Offerings
Pricing Offerings
MiCloud ConnectRing4
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup fee$9.99 per phone line, per month
Additional Details
More Pricing Information
Features
MiCloud ConnectRing4
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
MiCloud Connect
8.2
27 Ratings
0% above category average
Ring4
10.0
1 Ratings
20% above category average
Hosted PBX7.515 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)8.315 Ratings00 Ratings
User templates8.016 Ratings00 Ratings
Call reports8.621 Ratings00 Ratings
Directory of employee names8.327 Ratings10.01 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
MiCloud Connect
8.6
28 Ratings
2% above category average
Ring4
10.0
2 Ratings
17% above category average
Answering rules9.024 Ratings00 Ratings
Call recording8.323 Ratings10.01 Ratings
Call park8.626 Ratings00 Ratings
Call screening8.622 Ratings00 Ratings
Message alerts8.323 Ratings10.02 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
MiCloud Connect
7.7
23 Ratings
7% below category average
Ring4
10.0
2 Ratings
19% above category average
Video conferencing8.08 Ratings00 Ratings
Audio conferencing9.023 Ratings00 Ratings
Video screen sharing7.04 Ratings00 Ratings
Instant messaging6.75 Ratings10.02 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
MiCloud Connect
6.2
15 Ratings
29% below category average
Ring4
10.0
2 Ratings
18% above category average
Mobile app for iOS8.014 Ratings10.02 Ratings
Mobile app for Android4.512 Ratings10.01 Ratings
Best Alternatives
MiCloud ConnectRing4
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
MiCloud ConnectRing4
Likelihood to Recommend
8.3
(63 ratings)
10.0
(2 ratings)
Likelihood to Renew
8.6
(42 ratings)
-
(0 ratings)
Usability
8.0
(21 ratings)
9.1
(1 ratings)
Availability
10.0
(27 ratings)
-
(0 ratings)
Performance
5.1
(9 ratings)
-
(0 ratings)
Support Rating
3.5
(16 ratings)
9.1
(1 ratings)
In-Person Training
6.0
(3 ratings)
-
(0 ratings)
Online Training
2.0
(12 ratings)
-
(0 ratings)
Implementation Rating
9.6
(30 ratings)
-
(0 ratings)
Configurability
6.4
(3 ratings)
-
(0 ratings)
Ease of integration
9.1
(1 ratings)
-
(0 ratings)
Product Scalability
7.6
(5 ratings)
-
(0 ratings)
Vendor post-sale
9.1
(1 ratings)
-
(0 ratings)
Vendor pre-sale
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
MiCloud ConnectRing4
Likelihood to Recommend
Mitel Networks Corporation
Mitel is excellent at allowing me as a user to setup up custom call routing in response to rapidly changing work flows. If I need to work from home for a period due to medical or other reasons, logging into Mitel and setting my office phone to ring through to my home or cell is quick and simple. Changing back is just as quick.
Read full review
Ring4
Good for creating a new business or branching a business abroad.
Read full review
Pros
Mitel Networks Corporation
  • The system up-time has been 100% over 3 years.
  • With separate systems and two locations we used to have to fake the system into 4 digit dialing by forwarding all remote extensions to DIDs. Now with Shortel extended to the remote location we have true 4 digit dialing.
  • The Shortel desktop application makes managing calls and call routing a breeze for even our most novice users.
Read full review
Ring4
  • Manage Team Lines
  • Transcribe calls
  • International Calling
  • Call Recording
  • Free video conferencing
Read full review
Cons
Mitel Networks Corporation
  • There are persistent problems with the app's functionality on mobile devices.
  • At times, the web conferencing service may have delays. It appears to be less stable than competing approaches.
  • Using a headset instead of the microphone and speakers integrated into a desktop computer slows down the softphone's performance.
Read full review
Ring4
  • I've sometimes seen text messages being sent in double.
Read full review
Likelihood to Renew
Mitel Networks Corporation
Although the price is higher than some of the other Hosted systems out there, the value is definitely worth a renewal. Everything is relative: there are some companies out there who need phones, but don't necessarily care how they work, the functionality/features available/durability etc., they just care that they have phones that make and receive calls. There are other companies that are completely reliant on phones and certain functionality that is provided by the system. There are even some companies who are straight up dependent on the phone system and are losing tons of money anytime they are down, ShoreTel is the perfect fit for theSMB client who sees value in a solid,robust, reliable and high functioning phone system
Read full review
Ring4
No answers on this topic
Usability
Mitel Networks Corporation
I have not used a wide array of communication software, but this far ShoreTel/MiCloud has been the simplest and easiest to get into. My work employs several temps at certain points throughout the year, and they use this piece of software frequently, and new hires seem to have little to no issue using this software. Additionally, this is our primary telephone communication infrastructure, and I have yet to encounter any issues when signed in and regularly using it handling external calls to our department.
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Ring4
It's super easy and simple to use, and very straightforward.
Read full review
Reliability and Availability
Mitel Networks Corporation
The system has gone down on us MULTIPLE times. We asked them to move us to a different cluster. Shoretel declined. Basically we had problems or outages every month of the year from June 2012 to date. Our old phone system was just that: OLD, no bells or whistles. But it was up every day and I never had to think about it much until it was time for an upgrade. That's how I want Shoretel to be. I want it so reliable that I never have to think about it.
Read full review
Ring4
No answers on this topic
Performance
Mitel Networks Corporation
Even though the system uses a lower bandwidth connection we have experienced a higher call quality than our previous system which required a T1 line and back up broadband connection.
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Ring4
No answers on this topic
Support Rating
Mitel Networks Corporation
ShoreTel Sky's support is amazing. The only reason why I didn't give it a 10 is that we still need to contact them for stuff that we should be able to do, for ourselves, within the management portal. I know their portal is being worked on, so hopefully they will get the "little things" included for self-management.
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Ring4
I had a question, and had my answer that same day.
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In-Person Training
Mitel Networks Corporation
I attended the first ShoreTel installer class in Austin,TX. It was a week of intensive study with a live lab and having hands on experience made the class worthwhile. I have taken all of the sales courses and remaining technical courses either online or self study to keep costs down. I send my techs to the first installer course in Austin as I feel it gives them a solid foundation and most of teh other courses they have taken have been online.
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Ring4
No answers on this topic
Online Training
Mitel Networks Corporation
The training identified some things M5 (ShoreTel's cloud division) could provide, however it was only using it every day and asking the Shoretel support several questions that I got the hang of it. The training was able to highlight functions but I did not learn how to use the phone from the training.
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Ring4
No answers on this topic
Implementation Rating
Mitel Networks Corporation
Each of our locations has a dedicated ShoreTel router and managed QoS. With full management, it provides us a breath of space and bandwidth to use our resources in other means. Strongly consider the managed solution as you have to maintain more technical issues when hosting with your ISP. You have to make sure your ISP can provide you the best service for voice and data. Plug and 'hope' doesn't work with just routing your phones over any Internet connection....especially when your handsets run int he 100's
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Ring4
No answers on this topic
Alternatives Considered
Mitel Networks Corporation
Aptela. I chose M5 (ShoreTelSky) because their platform puts call quality first. Their system also uses Cisco endpoints, which are very compatible with the rest of my Cisco network. I also liked the fact that ShoreTelSky uses the internet only as a backup for transport; I use MPLS as my primary connectivity.
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Ring4
Ring4 had everything we need in a business phone line in a more simple format and less expensive.
Read full review
Scalability
Mitel Networks Corporation
I believe that ShoreTel can be used by a minimum company size of about 25 to almost any size of a company and this can be achieved while the company grows, hence makes it pretty scalable when required. For companies which are smaller in size i.e. smaller than 25, I am not sure how useful it would be, it may be depending upon the type of business
Read full review
Ring4
No answers on this topic
Return on Investment
Mitel Networks Corporation
  • At my branch alone, we are saving over $500 a month using Shoretel Sky versus the phone company we were using before them.
  • Shoretel Sky has increased customer service by allowing our employees to easily transfer a call to the proper department or branch no matter where they are located instead of giving the caller a phone number to call.
  • Most of our locations did not have caller ID before Shoretel Sky. That feature has increased employee efficiency because when they know who is calling before they answer allows them to professionally greet their caller and have their info up on their computer as they answer.
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Ring4
  • Less expensive business phone
  • Can answer on the go
  • Less to manage, more simple
Read full review
ScreenShots

MiCloud Connect Screenshots

Screenshot of ShoreTel ConnectScreenshot of Mobile AndroidScreenshot of Mobile iosScreenshot of Teamwork Android

Ring4 Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of The Ring4 admin console, allows business to manage their phone lines as simply as emails. Ring4 Business lets admins create and assign a new phone line to an employee in seconds.