MiCloud Connect vs. ServiceTitan

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
MiCloud Connect
Score 7.8 out of 10
N/A
MiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.
$20.99
per user/per month
ServiceTitan
Score 8.3 out of 10
N/A
ServiceTitan is a cloud-based field service management solution. The platform includes CRM, intelligent dispatch, comprehensive reporting, marketing management tools, mobile connectivity for field techs, and QuickBooks integration. The platform's core product offers advanced job booking, drag and drop dispatch board, communication with technicians via integrated texting, email and calls, and advanced reporting. The technician mobile solution allows for paperless invoicing, virtual…
$125
per technician/per month
Pricing
MiCloud ConnectServiceTitan
Editions & Modules
Essentials
$20.99
per user/per month
Premier
$26.59
per user/per month
Elite
$38.49
per user/per month
ServiceTitan
$125
per technician/per month
ServiceTitan
$398
per month
Offerings
Pricing Offerings
MiCloud ConnectServiceTitan
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeRequired
Additional Details
More Pricing Information
Features
MiCloud ConnectServiceTitan
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
MiCloud Connect
8.2
27 Ratings
0% above category average
ServiceTitan
-
Ratings
Hosted PBX7.515 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)8.315 Ratings00 Ratings
User templates8.016 Ratings00 Ratings
Call reports8.621 Ratings00 Ratings
Directory of employee names8.327 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
MiCloud Connect
8.6
28 Ratings
2% above category average
ServiceTitan
-
Ratings
Answering rules9.024 Ratings00 Ratings
Call recording8.323 Ratings00 Ratings
Call park8.626 Ratings00 Ratings
Call screening8.622 Ratings00 Ratings
Message alerts8.323 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
MiCloud Connect
7.7
23 Ratings
7% below category average
ServiceTitan
-
Ratings
Video conferencing8.08 Ratings00 Ratings
Audio conferencing9.023 Ratings00 Ratings
Video screen sharing7.04 Ratings00 Ratings
Instant messaging6.75 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
MiCloud Connect
6.2
15 Ratings
29% below category average
ServiceTitan
-
Ratings
Mobile app for iOS8.014 Ratings00 Ratings
Mobile app for Android4.512 Ratings00 Ratings
Best Alternatives
MiCloud ConnectServiceTitan
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
Kickserv
Kickserv
Score 9.3 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.5 out of 10
Jotform
Jotform
Score 8.7 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
ServiceNow Customer Service Management
ServiceNow Customer Service Management
Score 7.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
MiCloud ConnectServiceTitan
Likelihood to Recommend
8.3
(63 ratings)
7.9
(12 ratings)
Likelihood to Renew
8.6
(42 ratings)
-
(0 ratings)
Usability
8.0
(21 ratings)
-
(0 ratings)
Availability
10.0
(27 ratings)
-
(0 ratings)
Performance
5.1
(9 ratings)
-
(0 ratings)
Support Rating
3.5
(16 ratings)
-
(0 ratings)
In-Person Training
6.0
(3 ratings)
-
(0 ratings)
Online Training
2.0
(12 ratings)
-
(0 ratings)
Implementation Rating
9.6
(30 ratings)
-
(0 ratings)
Configurability
6.4
(3 ratings)
-
(0 ratings)
Ease of integration
9.1
(1 ratings)
-
(0 ratings)
Product Scalability
7.6
(5 ratings)
-
(0 ratings)
Vendor post-sale
9.1
(1 ratings)
-
(0 ratings)
Vendor pre-sale
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
MiCloud ConnectServiceTitan
Likelihood to Recommend
Mitel Networks Corporation
Mitel is excellent at allowing me as a user to setup up custom call routing in response to rapidly changing work flows. If I need to work from home for a period due to medical or other reasons, logging into Mitel and setting my office phone to ring through to my home or cell is quick and simple. Changing back is just as quick.
Read full review
ServiceTitan
Well suited for larger companies, and companies that can take advantage of numerous features like dispatching, inventory, etc. Smaller shops may not find ServiceTitan as helpful or at least potentially complicated for a scaled back operation. It doesn't have accounting software, so make sure you have QuickBooks or something similar.
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Pros
Mitel Networks Corporation
  • The system up-time has been 100% over 3 years.
  • With separate systems and two locations we used to have to fake the system into 4 digit dialing by forwarding all remote extensions to DIDs. Now with Shortel extended to the remote location we have true 4 digit dialing.
  • The Shortel desktop application makes managing calls and call routing a breeze for even our most novice users.
Read full review
ServiceTitan
  • Real-time tracking. The biggest problem in logistics in, my opinion, is knowing if your products are arriving on time or not especially as it pertains to food, that was huge here.
  • Most of our managers travel constantly from corporate to distribution because of how centralized the company is they needed something flexible that allowed them to run reports whenever and however.
  • Ease of use - I'll be honest in that our employees are not the cream of the crop as it pertains to their education, this software made the learning process simple.
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Cons
Mitel Networks Corporation
  • There are persistent problems with the app's functionality on mobile devices.
  • At times, the web conferencing service may have delays. It appears to be less stable than competing approaches.
  • Using a headset instead of the microphone and speakers integrated into a desktop computer slows down the softphone's performance.
Read full review
ServiceTitan
  • We'd like to be able to text estimates (currently, email is the only function)
  • We'd like to have audit trails on Customer and Location records (currently only at the job level)
  • We'd like to be able to email/text the customer multiple options within estimates, like the techs can do on their tablet, it's just not a function that can be presented by the office.
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Likelihood to Renew
Mitel Networks Corporation
Although the price is higher than some of the other Hosted systems out there, the value is definitely worth a renewal. Everything is relative: there are some companies out there who need phones, but don't necessarily care how they work, the functionality/features available/durability etc., they just care that they have phones that make and receive calls. There are other companies that are completely reliant on phones and certain functionality that is provided by the system. There are even some companies who are straight up dependent on the phone system and are losing tons of money anytime they are down, ShoreTel is the perfect fit for theSMB client who sees value in a solid,robust, reliable and high functioning phone system
Read full review
ServiceTitan
No answers on this topic
Usability
Mitel Networks Corporation
I have not used a wide array of communication software, but this far ShoreTel/MiCloud has been the simplest and easiest to get into. My work employs several temps at certain points throughout the year, and they use this piece of software frequently, and new hires seem to have little to no issue using this software. Additionally, this is our primary telephone communication infrastructure, and I have yet to encounter any issues when signed in and regularly using it handling external calls to our department.
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ServiceTitan
No answers on this topic
Reliability and Availability
Mitel Networks Corporation
The system has gone down on us MULTIPLE times. We asked them to move us to a different cluster. Shoretel declined. Basically we had problems or outages every month of the year from June 2012 to date. Our old phone system was just that: OLD, no bells or whistles. But it was up every day and I never had to think about it much until it was time for an upgrade. That's how I want Shoretel to be. I want it so reliable that I never have to think about it.
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ServiceTitan
No answers on this topic
Performance
Mitel Networks Corporation
Even though the system uses a lower bandwidth connection we have experienced a higher call quality than our previous system which required a T1 line and back up broadband connection.
Read full review
ServiceTitan
No answers on this topic
Support Rating
Mitel Networks Corporation
ShoreTel Sky's support is amazing. The only reason why I didn't give it a 10 is that we still need to contact them for stuff that we should be able to do, for ourselves, within the management portal. I know their portal is being worked on, so hopefully they will get the "little things" included for self-management.
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ServiceTitan
No answers on this topic
In-Person Training
Mitel Networks Corporation
I attended the first ShoreTel installer class in Austin,TX. It was a week of intensive study with a live lab and having hands on experience made the class worthwhile. I have taken all of the sales courses and remaining technical courses either online or self study to keep costs down. I send my techs to the first installer course in Austin as I feel it gives them a solid foundation and most of teh other courses they have taken have been online.
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ServiceTitan
No answers on this topic
Online Training
Mitel Networks Corporation
The training identified some things M5 (ShoreTel's cloud division) could provide, however it was only using it every day and asking the Shoretel support several questions that I got the hang of it. The training was able to highlight functions but I did not learn how to use the phone from the training.
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ServiceTitan
No answers on this topic
Implementation Rating
Mitel Networks Corporation
Each of our locations has a dedicated ShoreTel router and managed QoS. With full management, it provides us a breath of space and bandwidth to use our resources in other means. Strongly consider the managed solution as you have to maintain more technical issues when hosting with your ISP. You have to make sure your ISP can provide you the best service for voice and data. Plug and 'hope' doesn't work with just routing your phones over any Internet connection....especially when your handsets run int he 100's
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ServiceTitan
No answers on this topic
Alternatives Considered
Mitel Networks Corporation
Aptela. I chose M5 (ShoreTelSky) because their platform puts call quality first. Their system also uses Cisco endpoints, which are very compatible with the rest of my Cisco network. I also liked the fact that ShoreTelSky uses the internet only as a backup for transport; I use MPLS as my primary connectivity.
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ServiceTitan
No comparisons. Everyone tries to emulate Service Titan. Service Titan has had the best support. Service Titan also seems like they have a better development team to build out their product and listen to client feedback. Where that's helpful is that they're constantly pushing the envelope of what's possible with enhancing client experience and streamlining operations for a business owner.
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Scalability
Mitel Networks Corporation
I believe that ShoreTel can be used by a minimum company size of about 25 to almost any size of a company and this can be achieved while the company grows, hence makes it pretty scalable when required. For companies which are smaller in size i.e. smaller than 25, I am not sure how useful it would be, it may be depending upon the type of business
Read full review
ServiceTitan
No answers on this topic
Return on Investment
Mitel Networks Corporation
  • At my branch alone, we are saving over $500 a month using Shoretel Sky versus the phone company we were using before them.
  • Shoretel Sky has increased customer service by allowing our employees to easily transfer a call to the proper department or branch no matter where they are located instead of giving the caller a phone number to call.
  • Most of our locations did not have caller ID before Shoretel Sky. That feature has increased employee efficiency because when they know who is calling before they answer allows them to professionally greet their caller and have their info up on their computer as they answer.
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ServiceTitan
  • We can more effectively retain customers and send them offers if it's been a while since their last visit.
  • Our cash flow has dramatically improved because now the technicians invoice everything.
  • We can get estimates out the door within the hour, not days later.
Read full review
ScreenShots

MiCloud Connect Screenshots

Screenshot of ShoreTel ConnectScreenshot of Mobile AndroidScreenshot of Mobile iosScreenshot of Teamwork Android

ServiceTitan Screenshots

Screenshot of Assign and view jobsScreenshot of Advanced reports and custom reportsScreenshot of Drag and drop dispatch board