OpenText Business Process Monitor vs. Splunk IT Service Intelligence (ITSI)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
OpenText Business Process Monitor
Score 10.0 out of 10
N/A
OpenText Business Process Monitor, formerly from Micro Focus, is a synthetic application monitoring tool.N/A
Splunk IT Service Intelligence (ITSI)
Score 8.4 out of 10
N/A
Splunk supports IT operations analytics with the Splunk IT Service Intelligence premium offering, a software application available to subscribers to Splunk Cloud or Splunk Enterprise log analytics and SIEM platforms.N/A
Pricing
OpenText Business Process MonitorSplunk IT Service Intelligence (ITSI)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
OpenText Business Process MonitorSplunk IT Service Intelligence (ITSI)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
OpenText Business Process MonitorSplunk IT Service Intelligence (ITSI)
Top Pros
Top Cons
Features
OpenText Business Process MonitorSplunk IT Service Intelligence (ITSI)
Application Performance Management
Comparison of Application Performance Management features of Product A and Product B
OpenText Business Process Monitor
9.0
1 Ratings
17% above category average
Splunk IT Service Intelligence (ITSI)
-
Ratings
Application monitoring9.01 Ratings00 Ratings
Database monitoring9.01 Ratings00 Ratings
Threshold alerts9.01 Ratings00 Ratings
Predictive capabilities8.01 Ratings00 Ratings
Application performance management console10.01 Ratings00 Ratings
Out-of-the box templates to monitor applications8.01 Ratings00 Ratings
Application dependency mapping and thresholding8.01 Ratings00 Ratings
Virtualization monitoring9.01 Ratings00 Ratings
Server availability and performance monitoring10.01 Ratings00 Ratings
Server usage monitoring and capacity forecasting10.01 Ratings00 Ratings
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OpenText Business Process MonitorSplunk IT Service Intelligence (ITSI)
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User Ratings
OpenText Business Process MonitorSplunk IT Service Intelligence (ITSI)
Likelihood to Recommend
9.0
(1 ratings)
8.9
(26 ratings)
Likelihood to Renew
-
(0 ratings)
8.2
(2 ratings)
Support Rating
-
(0 ratings)
8.9
(2 ratings)
User Testimonials
OpenText Business Process MonitorSplunk IT Service Intelligence (ITSI)
Likelihood to Recommend
OpenText
It is really good to have Business Process Monitor for being proactive with monitoring critical business services. And it is even more recommended along with APM. However, you will still need some training in order to configure them as they are sophisticated tools.
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Splunk
Splunk ITSI is a great tool (and toolbox) for combining together numerous and varied monitoring regimes to bring more holistic analysis and reduce alert fatigue. By leveraging the Splunk ITSI service and KPI modeling regime, ecosystem telemetry can be turned into a more reliable, clearer, high-level perspective on the current state of your components and services.
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Pros
OpenText
  • Being proactive in monitoring critical business services.
  • Uses pre-saved scripts using Vugen.
  • Almost all protocols are supported by it.
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Splunk
  • Monitor hundreds of IT services by continuously tracking thousands of KPIs in a scalable way.
  • Quickly identify problem areas by a combination of default visualizations and ability to create custom dashboards.
  • Extremely configurable to effectively monitor nearly any KPI imaginable from Splunk.
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Cons
OpenText
  • It depends heavily on Vugen so it would be great to give more courses on writing scripts in the Business Process Monitor trainings.
  • When issues arise, we don't have insights into if the issue is from the script itself or if it is a real issue. Here you lose trust in determining which is right until you interfere personally. As an example, one day I got an alert from a business server and the issue was that the script didn't finish successfully and thus it kept the session opened. So the next schedule of the script will fail, not because there is a real issue on the business service, but because you need to go yourself open the application, close all pages, then log out so that the script will continue to monitor.
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Splunk
  • ITSI really needs a robust splunk log ingestion infrastructure at its core
  • ITSI requires a great engineering team to build out the automated discovery and topology
  • Unless you use an API to build the topology, the view can quickly become static
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Likelihood to Renew
OpenText
No answers on this topic
Splunk
We have replaced our monitoring platform with Splunk & ITSI, and with the success, it's seen at our organization thus far we would be hard-pressed to pivot to another tool. Frankly, our business partners and application teams love Splunk & ITSI.
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Support Rating
OpenText
No answers on this topic
Splunk
During POC, pre-planning, and implementation, we have had interactions with numerous folks at Splunk. Everyone from sales & engineering to markets analysts to specific IT component SMEs, and a small professional services engagement to get started. They have all been exceptionally helpful and go above and beyond the call of duty. They actively reach out to ensure success is being realized and find ways to help proactively, instead of having to simply open support cases with the vendor.
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Alternatives Considered
OpenText
We didn't try anything else as we are satisfied with Business Process Monitor.
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Splunk
Splunk has raised itself as a platform not just as a tool unlike other products in the market. If I talk about Moogsoft it also has similar capabilities but Splunk ITSI has more visibility and its GUI is making a different impact on the users. ServiceNow and Splunk are equally capable products however Splunk seems to have more tech-savvy people tools than ServiceNow.
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Return on Investment
OpenText
  • Proactive.
  • Monitors critical services by simulating every step you could use and get alerts for performance issues and availability issues.
  • Has almost all the needed protocols to write a script.
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Splunk
  • Splunk ITSI has reduced the number of alerts exposed to our Network Operations Center by 100x while increasing the context around outages.
  • Splunk ITSI has increased the accuracy of our incident detection by leveraging the Event Analytics system to weigh the behavior of the many characteristics of each component together instead of independently.
  • Splunk ITSI has reduced our incident MTTR (mean time to restore) by detecting issues faster, presenting them more clearly, and surfacing the salient details about the underlying issue.
Read full review
ScreenShots