What users are saying about
38 Ratings
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Score 7.4 out of 101

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Likelihood to Recommend

Micro Focus Service Manager

HP Service Manager (HPSM) is well suited for a big company and it does the job that it's intended to do but it's not perfect. It has a fairly large learning curve for searching Knowledge Management (KMs) and it takes time to learn how to be fast at creating/resolving tickets while on calls. I have been using HPSM for about 2 years now and we recently moved from the desk client to the web client and we are seeing a lot more issues than we did with the desk client. They keep coming out with updates for it so eventually most of our issues will hopefully be resolved. Overall the web experience is better as it looks more modern than what we used in the past.
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Feature Rating Comparison

Incident and problem management

Micro Focus Service Manager
6.9
Organize and prioritize service tickets
Micro Focus Service Manager
5.6
Expert directory
Micro Focus Service Manager
4.9
Service restoration
Micro Focus Service Manager
8.6
Self-service tools
Micro Focus Service Manager
7.4
Subscription-based notifications
Micro Focus Service Manager
4.9
ITSM collaboration and documentation
Micro Focus Service Manager
8.3
ITSM reports and dashboards
Micro Focus Service Manager
8.3

ITSM asset management

Micro Focus Service Manager
6.0
Configuration mangement
Micro Focus Service Manager
6.6
Asset management dashboard
Micro Focus Service Manager
5.8
Policy and contract enforcement
Micro Focus Service Manager
5.7

Change management

Micro Focus Service Manager
6.0
Change requests repository
Micro Focus Service Manager
5.7
Change calendar
Micro Focus Service Manager
5.7
Service-level management
Micro Focus Service Manager
6.6

Pros

  • We have a web based version and it's nice logging into it from the web.
  • It is nice that it has a favorites/dashboard where you can save your Knowledge Articles, open a new ticket, and access other shortcuts quickly.
Sebastian Torres profile photo

Cons

  • To improve the search capabilities
Mike Zukerman profile photo

Alternatives Considered

More features
Mike Zukerman profile photo

Return on Investment

  • More expensive compared to other solutions
Mike Zukerman profile photo

Pricing Details

Micro Focus Service Manager

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details