OpenText Service Manager vs. Spiceworks Help Desk
OpenText Service Manager vs. Spiceworks Help Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
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OpenText Service Manager | N/A | OpenText™ Service Manager (formerly from Micro Focus) is scalable service desk software powered by machine learning, analytics, and automation. It provides an ITSM platform for standardizing service delivery and support across the enterprise. | N/A | |
Spiceworks Help Desk | N/A | Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based… | N/A |
OpenText Service Manager | Spiceworks Help Desk | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
OpenText Service Manager | Spiceworks Help Desk | |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Self Help Community |
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Multi-Channel Help |
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OpenText Service Manager | Spiceworks Help Desk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.1 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
OpenText Service Manager | Spiceworks Help Desk | |
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Likelihood to Recommend | 9.6 (2 ratings) | 8.8 (82 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (29 ratings) |
Usability | - (0 ratings) | 8.6 (8 ratings) |
Availability | - (0 ratings) | 10.0 (3 ratings) |
Performance | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | - (0 ratings) | 8.7 (26 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (7 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
OpenText Service Manager | Spiceworks Help Desk | |
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Likelihood to Recommend | OpenText | Spiceworks Ziff Davis |
Pros | OpenText | Spiceworks Ziff Davis |
Cons | OpenText | Spiceworks Ziff Davis |
Likelihood to Renew | OpenText No answers on this topic | Spiceworks Ziff Davis |
Usability | OpenText No answers on this topic | Spiceworks Ziff Davis |
Reliability and Availability | OpenText No answers on this topic | Spiceworks Ziff Davis |
Support Rating | OpenText No answers on this topic | Spiceworks Ziff Davis |
Implementation Rating | OpenText No answers on this topic | Spiceworks Ziff Davis |
Alternatives Considered | OpenText | Spiceworks Ziff Davis |
Return on Investment | OpenText | Spiceworks Ziff Davis |
ScreenShots |