What users are saying about
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Top Rated
145 Ratings
10 Ratings
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Score 9 out of 100

Twilio

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Top Rated
145 Ratings
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Score 8.5 out of 100

Feature Set Ratings

    Project Management

    7.3

    Micro Focus Vibe

    73%

    Twilio

    Feature Set Not Supported
    N/A
    Micro Focus Vibe ranks higher in 6/6 features

    Task Management

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Scheduling

    6.0
    60%
    2 Ratings
    N/A
    0 Ratings

    Workflow Automation

    8.0
    80%
    3 Ratings
    N/A
    0 Ratings

    Mobile Access

    8.0
    80%
    3 Ratings
    N/A
    0 Ratings

    Search

    8.0
    80%
    3 Ratings
    N/A
    0 Ratings

    Visual planning tools

    5.7
    57%
    2 Ratings
    N/A
    0 Ratings

    Communication

    6.7

    Micro Focus Vibe

    67%

    Twilio

    Feature Set Not Supported
    N/A
    Micro Focus Vibe ranks higher in 4/4 features

    Notifications

    7.0
    70%
    3 Ratings
    N/A
    0 Ratings

    Discussions

    7.0
    70%
    3 Ratings
    N/A
    0 Ratings

    Surveys

    6.7
    67%
    2 Ratings
    N/A
    0 Ratings

    Internal knowledgebase

    6.0
    60%
    3 Ratings
    N/A
    0 Ratings

    File Sharing & Management

    7.3

    Micro Focus Vibe

    73%

    Twilio

    Feature Set Not Supported
    N/A
    Micro Focus Vibe ranks higher in 7/7 features

    Versioning

    7.0
    70%
    3 Ratings
    N/A
    0 Ratings

    Video files

    6.0
    60%
    3 Ratings
    N/A
    0 Ratings

    Audio files

    6.0
    60%
    3 Ratings
    N/A
    0 Ratings

    Document collaboration

    7.0
    70%
    3 Ratings
    N/A
    0 Ratings

    Access control

    8.0
    80%
    3 Ratings
    N/A
    0 Ratings

    Advanced security features

    8.0
    80%
    3 Ratings
    N/A
    0 Ratings

    Device sync

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Micro Focus Vibe is rated higher in 1 area: Likelihood to Recommend
    • Twilio is rated higher in 1 area: Usability

    Likelihood to Recommend

    9.0

    Micro Focus Vibe

    90%
    8 Ratings
    8.7

    Twilio

    87%
    51 Ratings

    Likelihood to Renew

    9.9

    Micro Focus Vibe

    99%
    5 Ratings

    Twilio

    N/A
    0 Ratings

    Usability

    5.0

    Micro Focus Vibe

    50%
    1 Rating
    9.0

    Twilio

    90%
    10 Ratings

    Support Rating

    Micro Focus Vibe

    N/A
    0 Ratings
    9.5

    Twilio

    95%
    18 Ratings

    Implementation Rating

    7.1

    Micro Focus Vibe

    71%
    4 Ratings

    Twilio

    N/A
    0 Ratings

    Contract Terms and Pricing Model

    Micro Focus Vibe

    N/A
    0 Ratings
    10.0

    Twilio

    100%
    1 Rating

    Professional Services

    Micro Focus Vibe

    N/A
    0 Ratings
    10.0

    Twilio

    100%
    1 Rating

    Likelihood to Recommend

    Micro Focus

    Feature of granting the right to
    users/groups for specific entries (role-based), access of it through Single
    Sign On internally, and for remote users through multiple platforms like
    Mobile/PC/Tablet is really helpful in this pandemic or work from anywhere culture
    and it helped us in achieving our business outcome, some features are missing
    like the ease of document printing, of workflow instant update access.
    Read full review

    Twilio

    If you have a business page on Facebook, having Twilio’s chat not feature is a must! No more missed chat messages or clients getting upset because of a delay in replies. Twilio has helped on several occasions answer simple questions, so I didn't even have to answer the chat message manually. It also enables you to recognize when spammy messages are trying to get through.
    Read full review

    Pros

    Micro Focus

    • RSS Feeds: As a project manager (at the time and still am in a sense) being updated as information is posted helped me to stay on top of progress as it happened. The feeds also allows me to foresee problems before they happened, coming in like Super Woman to save the day...kidding (or am I?).
    • Customizable workspaces: While we've got our video project workflows down to a science, our website projects are a different monster. Because we offer customized websites, each client's needs are different from the next. Vibe's Workspaces reflects this - not only for our projects, but for the users as well. Everyone has a different way of organizing their thoughts and with Vibe no one has to fall in line with cookie cutter layouts...or at least they can start out with one and develop it into their own.
    • My god MOBILE DEVICE Support: I know many many many project collaboration tools have migrated to the mobile device platform - but I found that a lot of times, features are limited. I'm always on a go and can't always access my Surface for a brief look at what's going on. But when you fall in love with a platform, it makes it all the better that it is usable outside the confines of my desktop box.
    Read full review

    Twilio

    • Easy to see my team in one place, when they log in and out and what call status they are in.
    • Twilio is a simple, user friendly way to log in and out of work activities.
    • Excellent services and support.
    • The omnichannel feature which allows agents to get request from all channels.
    Read full review

    Cons

    Micro Focus

    • Having build lot of websites over the years this is one of the most user unfriendly systems I [have] run across. The learning curve is very steep and a lot of stuff is not findable on the internet.
    • The Java used under water has some quirks that makes working with the interface almost undoable. If you make a tree and you change something in that tree it is completely reset to the top level every time so the workflow is broken constantly.
    • There is no copy option in the tool which is strange as 80% of the things you build is the same or similar with minor adjustments like a different color code. Like the previous remark this makes the workflow constantly interrupted.
    • The learning curve for a regular user is also a little too steep. They can do too much and it goes beyond the daily things they need to do with it. To configure Novell Vibe so that the user is protected from doing or seeing too much is a lot of work which means you will have to hire an FTE to manage Novell Vibe alone.
    • Because the end product depends on the use of jsp pages a lot it requires you to hire a specialist with a big salary-tag to build it for you. once it is up and running changes will be very dependant on the guy you hired to build it!
    Read full review

    Twilio

    • Setting up response sequences should be more intuitive like an email sequence software or a chatbot service where you can send users through flows based on actions.
    • Less code setup or having a graphical user interface to set it up would be nice then to be able to just export the code of what we need and send it over to developers.
    • Easier multi-media sending for images, videos, or files needed.
    Read full review

    Pricing Details

    Micro Focus Vibe

    Starting Price

    Editions & Modules

    Micro Focus Vibe editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Twilio

      Starting Price

      $0.0,015 per min per participant

      Editions & Modules

      Twilio editions and modules pricing
      EditionModules
      Programmable Messaging$0.00751
      Programmable Voice$0.00852
      Twilio SendGrid Marketing Campaigns$153
      Programmable Video$0.00154
      Twilio SendGrid Email API$14.955
      Twilio Flex (Contact Center)$16
      Twilio Flex (Contact Center)$1507
      Programmable Voice$0.0138
      Twilio Conversations$0.059
      Twilio Authy$0.0910
      Programmable Wireless$2.0011
      Programmable Wireless$0.112
      WhatsApp Business API$0.004213
      WhatsApp Business API$0.00514
      Elastic SIP Trunking$0.04515
      Elastic SIP Trunking$0.00716

      Footnotes

      1. per message sent or received
      2. per minute to receive a call
      3. per month for 5,000 contacts and 15,000 emails. Your first 2,000 contacts are free
      4. per min per participant
      5. per month up to 100k emails. (Up to 40k emails free for 30 days)
      6. per active user hour (5000 hours free)
      7. per named user per month (5000 hours free)
      8. per min to make a call
      9. per active user per month
      10. per authentication
      11. per SIM card
      12. per MB
      13. Per WhatsApp Template message sent
      14. Per WhatsApp session message
      15. Per min for origination
      16. Per min for termination

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access.

      Likelihood to Renew

      Micro Focus

      We would never go back to a spreadsheet to manage our inventory! Since Vibe is essentially free for us there's no reason not to continue using it. We plan on rolling out more processes in other departments for the coming year. The biggest obstacle is change. People don't want to change doing things they have been doing for years. If the workflow saves time people will embrace it.
      Read full review

      Twilio

      No answers on this topic

      Usability

      Micro Focus

      At this moment it still looks you need to do a lot to be able to use it and to be honest that time should be used for work not for configuring a communication tool for the business. Yes I understand that it takes time to learn something to use in the organisation , but with this tool I see the help desk having to answer a lot of questions on how to use it or once someone has done something how to undo it.
      Read full review

      Twilio

      Twilio has well documented APIs and examples. There are several tutorials, videos and Q&As regarding their services. So, usability is very good. I must say that advanced knowledge of telephony, API/Programming and error-handling is essential to make good use of Twilio. It's not just plug-and-play unless you are integrated with a system that has all of the programming built for it.
      Read full review

      Support Rating

      Micro Focus

      No answers on this topic

      Twilio

      I have not had to communicate with Twilio support in the last 3 years but my past experience with them has been very positive. They replied to my previous requests promptly and kept me well informed to resolve my inquiries. With their documentation that's available, I hardly imagine why anyone would need to contact support since it's all there in a concise and easy to understand format. It would probably take you longer to type out a support ticket than to just open their doc websites.
      Read full review

      Implementation Rating

      Micro Focus

      The implementation was good, it is the follow up that we need to do ourselves that takes time and effort.
      Read full review

      Twilio

      No answers on this topic

      Alternatives Considered

      Micro Focus

      We are a mixed shop (Microsoft and Novell). We had the entire Novell suite and realized Novell Vibe was included. After meeting with Novell and learning what Vibe had to offer for collaboration and application integration, and since we wouldn't incur have any additional costs, we decided to try it before looking at other solutions. We are happy with our decision.
      Read full review

      Twilio

      I receive regular unsolicited communications from Twilio competitors but I do not have the time to review them, given there is no reason for me to switch. Twilio works great and its pricing is acceptable for our situation. Investigating point solutions for text only or voice only would complicate our infrastructure and vendor management and would require some expensive system changes.
      Read full review

      Contract Terms and Pricing Model

      Micro Focus

      No answers on this topic

      Twilio

      Being in South Africa, direct local currency support would be nice
      Read full review

      Return on Investment

      Micro Focus

      • It has improved communication. Before often people who needed to know certain things weren't getting the information, now it is delivered automatically.
      • Made forms more efficient.
      Read full review

      Twilio

      • Twilio WebRTC allowed us to move a bulk of our communication to the cloud, giving us a lot of visibility on how we were communicating with our customers.
      • It also gave us analytics on how much time users spent on communicating with each other over calls and helped us build features around it.
      • Twilio became the center of all communication on our platform. From chat messages to phone calls, it powered everything.
      Read full review

      Screenshots

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