What users are saying about
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99 Ratings
9 Ratings
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Score 6 out of 100

Twilio

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99 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Micro Focus Vibe

I think Micro Focus Vibe is very well suited for organizations that work in a team collaboration front and have to share documents. I think this really shines in organizations that have a standard set of information that gets lost in the sauce because of the sheer amount of people in an organization. In this case, the Wiki is very helpful in this setting. I wouldn't quite recommend this site for video production houses unless you are patient enough to correlate your needs to the many many features available through Vibe...because it all boils down to patience.
Cori Fowler | TrustRadius Reviewer

Twilio

Twilio's SMS is very well suited to interact with customers via text messaging. While we have seen younger generation being happier with texting, we are also seeing texting picking up across all demographics. Twilio will generate/increase trust in situations when customers require rapid response or want to be informed of their account/status changes. Twilio's SMS is not the best for sending links to files, getting electronic signatures via links or sending large images etc. Expect IT to be involved and ensure that IT is given adequate information about your current AND future plans to gain the most out of Twilio SMS.
Chirag Shukla | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Micro Focus Vibe
7.7
Twilio
Task Management
Micro Focus Vibe
8.0
Twilio
Scheduling
Micro Focus Vibe
9.0
Twilio
Workflow Automation
Micro Focus Vibe
5.6
Twilio
Mobile Access
Micro Focus Vibe
8.7
Twilio
Search
Micro Focus Vibe
9.4
Twilio
Visual planning tools
Micro Focus Vibe
5.7
Twilio

Communication

Micro Focus Vibe
7.9
Twilio
Notifications
Micro Focus Vibe
8.8
Twilio
Discussions
Micro Focus Vibe
8.1
Twilio
Surveys
Micro Focus Vibe
6.7
Twilio
Internal knowledgebase
Micro Focus Vibe
8.1
Twilio

File Sharing & Management

Micro Focus Vibe
7.3
Twilio
Versioning
Micro Focus Vibe
8.7
Twilio
Video files
Micro Focus Vibe
5.6
Twilio
Audio files
Micro Focus Vibe
5.6
Twilio
Document collaboration
Micro Focus Vibe
8.7
Twilio
Access control
Micro Focus Vibe
7.7
Twilio
Advanced security features
Micro Focus Vibe
7.7
Twilio
Device sync
Micro Focus Vibe
7.0
Twilio

Pros

Micro Focus Vibe

  • Novell Vibe connects GroupWise mail with Vibe natively which means you can access Vibe from within the mail product.
  • Once forms and workflows are set up, the access structure on who sees what or not is very effective.
  • You can use Novell Vibe as your main intranet with everything from wiki's, blogging and more fully automated and still in synch with your internal organisational structure.
  • After playing with it for a while i found that through jsp it is highly configurable.
Rob Zweistra | TrustRadius Reviewer

Twilio

  • Easy to see my team in one place, when they log in and out and what call status they are in.
  • Twilio is a simple, user friendly way to log in and out of work activities.
  • Excellent services and support.
  • The omnichannel feature which allows agents to get request from all channels.
Max Safier | TrustRadius Reviewer

Cons

Micro Focus Vibe

  • The most pressing improvement is in printing. In speaking with Novell techs Vibe was designed as a web tool, no paper necessary. However in the real world our folks love their paper printouts. Vibe utilizes views for various functions. A print view that's easily configured would be an awesome upgrade.
  • Customized in JSP. Vibe is completely customized using JSP. I don't know it. I'm not a programmer. I can work things out, but programming isn't my forte.
Richard Johnson | TrustRadius Reviewer

Twilio

  • Authy does not support the "push button" multi-factor authentication from your application's native apps. This means if you want to use Authy, you still need to use TOTP based codes.
  • Not really a shortcoming of Authy, but it does nothing to help with multi-factor authentication using text messages - those are still sent to your platform's messaging app.
  • Authy doesn't always display how much time is left before your current token expires, making it difficult to know how much time you have left to enter the current code.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Micro Focus Vibe

Micro Focus Vibe 9.9
Based on 5 answers
It meets our current business needs and provides the scalability we need for future growth. It can be installed on Windows or Linux (Our alpha install was on Linux. Our beta was on Windows. We went with Windows). There are additional features, and application integrations, that we haven't taken advantage as of yet due to the lack of current business needs.
Anonymous | TrustRadius Reviewer

Twilio

No score
No answers yet
No answers on this topic

Usability

Micro Focus Vibe

Micro Focus Vibe 5.0
Based on 1 answer
At this moment it still looks you need to do a lot to be able to use it and to be honest that time should be used for work not for configuring a communication tool for the business. Yes I understand that it takes time to learn something to use in the organisation , but with this tool I see the help desk having to answer a lot of questions on how to use it or once someone has done something how to undo it.
Rob Zweistra | TrustRadius Reviewer

Twilio

Twilio 9.5
Based on 9 answers
Twilios large peer community on the internet , easy to access Twitter tutorials provided by Twilio itself and available API references makes using Twilio an easy experience. Sincerely, I do not think anyone can get lost in the course of using Twilio, at least from my own personal experience and that of junior engineers and developers on my team.
Jocelyn Bousquet | TrustRadius Reviewer

Support Rating

Micro Focus Vibe

No score
No answers yet
No answers on this topic

Twilio

Twilio 8.2
Based on 22 answers
I have not had to communicate with Twilio support in the last 3 years but my past experience with them has been very positive. They replied to my previous requests promptly and kept me well informed to resolve my inquiries.With their documentation that's available, I hardly imagine why anyone would need to contact support since it's all there in a concise and easy to understand format. It would probably take you longer to type out a support ticket than to just open their doc websites.
Anonymous | TrustRadius Reviewer

Implementation Rating

Micro Focus Vibe

Micro Focus Vibe 7.1
Based on 2 answers
The implementation was good, it is the follow up that we need to do ourselves that takes time and effort.
Rob Zweistra | TrustRadius Reviewer

Twilio

No score
No answers yet
No answers on this topic

Alternatives Considered

Micro Focus Vibe

The main alternatives were Sharepoint or creating a custom Drupal install. Sharepoint was too expensive and didn't fit into our Novell environment. The Drupal solution we found was beyond our technical ability.
Jason Preuss | TrustRadius Reviewer

Twilio

To be honest, I don't know of any Twilio SMS competitors that have the robust transactional SMS that Twilio SMS has. I know of a few marketing SMS platforms such as Textedly but that's more of an email blast (or SMS blast) to your list then something targeted based on user action inside our application that Twilio SMS can provide. On top of that, in Twilio SMS I can push them through my own segmentation and sequences programmatically to even make the marketing SMS's more targetted compared to some of the pure blast competitors.
Evan Laird | TrustRadius Reviewer

Return on Investment

Micro Focus Vibe

  • Novell Vibe has increased employee efficiency by providing a central file repository for our team.
  • Novell Vibe has increased our customer service capabilities by allowing our team to track customer projects and support issues more effectively.
Donna Moyer | TrustRadius Reviewer

Twilio

  • Twilio WebRTC allowed us to move a bulk of our communication to the cloud, giving us a lot of visibility on how we were communicating with our customers.
  • It also gave us analytics on how much time users spent on communicating with each other over calls and helped us build features around it.
  • Twilio became the center of all communication on our platform. From chat messages to phone calls, it powered everything.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Micro Focus Vibe

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Micro Focus Vibe Editions & Modules

Additional Pricing Details

Twilio

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Twilio Editions & Modules

Edition
Programmable Messaging$0.00751
Programmable Voice$0.00852
Twilio SendGrid Marketing Campaigns$153
Programmable Video$0.00154
Twilio SendGrid Email API$14.955
Twilio Flex (Contact Center)$16
Twilio Flex (Contact Center)$1507
Programmable Voice$0.0138
Twilio Conversations$0.059
Twilio Authy$0.0910
Programmable Wireless$2.0011
Programmable Wireless$0.112
WhatsApp Business API$0.004213
WhatsApp Business API$0.00514
Elastic SIP Trunking$0.04515
Elastic SIP Trunking$0.00716
  1. per message sent or received
  2. per minute to receive a call
  3. per month for 5,000 contacts and 15,000 emails. Your first 2,000 contacts are free
  4. per min per participant
  5. per month up to 100k emails. (Up to 40k emails free for 30 days)
  6. per active user hour (5000 hours free)
  7. per named user per month (5000 hours free)
  8. per min to make a call
  9. per active user per month
  10. per authentication
  11. per SIM card
  12. per MB
  13. Per WhatsApp Template message sent
  14. Per WhatsApp session message
  15. Per min for origination
  16. Per min for termination
Additional Pricing Details
1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access.

Rating Summary

Likelihood to Recommend

Micro Focus Vibe
6.5
Twilio
8.9

Likelihood to Renew

Micro Focus Vibe
9.9
Twilio

Usability

Micro Focus Vibe
5.0
Twilio
9.5

Support Rating

Micro Focus Vibe
Twilio
8.2

Implementation Rating

Micro Focus Vibe
7.1
Twilio

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