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Top Rated
1273 Ratings

Microsoft 365 Business Premium

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Top Rated
1273 Ratings
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Score 8.9 out of 100
105 Ratings
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Score 9.6 out of 100

Attribute Ratings

  • Microsoft 365 Business Premium is rated higher in 3 areas: Likelihood to Renew, Support Rating, Implementation Rating
  • Zix Email Encryption (ZixEncrypt) is rated higher in 3 areas: Likelihood to Recommend, Usability, Performance

Likelihood to Recommend

8.9

Microsoft 365 Business Premium

89%
96 Ratings
9.1

Zix Email Encryption (ZixEncrypt)

91%
102 Ratings

Likelihood to Renew

10.0

Microsoft 365 Business Premium

100%
1 Rating
8.5

Zix Email Encryption (ZixEncrypt)

85%
6 Ratings

Usability

8.5

Microsoft 365 Business Premium

85%
45 Ratings
8.8

Zix Email Encryption (ZixEncrypt)

88%
100 Ratings

Availability

Microsoft 365 Business Premium

N/A
0 Ratings
9.0

Zix Email Encryption (ZixEncrypt)

90%
6 Ratings

Performance

8.4

Microsoft 365 Business Premium

84%
82 Ratings
9.0

Zix Email Encryption (ZixEncrypt)

90%
6 Ratings

Support Rating

9.2

Microsoft 365 Business Premium

92%
15 Ratings
8.8

Zix Email Encryption (ZixEncrypt)

88%
11 Ratings

In-Person Training

Microsoft 365 Business Premium

N/A
0 Ratings
9.1

Zix Email Encryption (ZixEncrypt)

91%
1 Rating

Online Training

Microsoft 365 Business Premium

N/A
0 Ratings
8.0

Zix Email Encryption (ZixEncrypt)

80%
3 Ratings

Implementation Rating

9.1

Microsoft 365 Business Premium

91%
2 Ratings
8.1

Zix Email Encryption (ZixEncrypt)

81%
14 Ratings

Product Scalability

Microsoft 365 Business Premium

N/A
0 Ratings
9.0

Zix Email Encryption (ZixEncrypt)

90%
3 Ratings

Likelihood to Recommend

Microsoft 365 Business Premium

I believe that Microsoft 365 Business Premium is applicable for any type of work or scenario. It's what I like the most about this program. In addition, it is the software that is used the most here in Mexico, and that makes it accessible to all, we should not spend financial or time in training new recruits, they recognize it just by looking at it. Where I think it could not work well is in the use of some devices, such as tablets. In things, it is very difficult to use these programs on manual devices, outside of computers.
J. Eduardo Medina Corona | TrustRadius Reviewer

Zix Email Encryption (ZixEncrypt)

Zix integrates well with Google Workspace to work seamlessly and behind the scenes. Whole message encryption (including attachments) can be programmed with a keyword or phrase in the subject line. Our staff finds that relatively easy to do. Plus, if our staff forget to add the keyword to encrypt the message, all messages are scanned for sensitive information and encrypted anyway. Great safeguard!
Anonymous | TrustRadius Reviewer

Pros

Microsoft 365 Business Premium

  • Work remotely with ease
  • All documents readily available
  • This software can be used on any device
  • Very user friendly and efficient
  • Confidence in Microsoft brand performance and dependability
  • Cost effective with always having the latest updates without having to purchase a new software package
  • Customer service is outstanding
Simone Carpino | TrustRadius Reviewer

Zix Email Encryption (ZixEncrypt)

  • Zix scans outbound emails for personal financial information and encrypts accordingly.
  • Zix scans outbound emails for health information and encrypts accordingly.
  • Zix has an easy end-user interface enabling users to release false-positive encrypted emails without encryption and requiring the end-user to leave an explanation for why the email was released without encryption, therefore, leaving an audit trail.
  • Zix was very easy to implement on our email domain with a few clicks of the mouse.
Anonymous | TrustRadius Reviewer

Cons

Microsoft 365 Business Premium

  • The only thing that is a bit cumbersome is that it doesn't seem that you can save files directly to programs like one drive if you aren't using a Microsoft program to generate the document. An example of this would be if I am working in a PDF in our PDF Program I have to first save it to my desktop and then drag it into one drive. I end up with duplicates and that can sometimes make it hard to remember which is the most up-to-date.
Ashley Vogler | TrustRadius Reviewer

Zix Email Encryption (ZixEncrypt)

  • There are so many functions available, I'm not sure if the deficiencies we see are actually with Zix or our lack of knowledge. So this in itself is a weakness.
  • Zix has had a lot of issues recently with outages. They've been remedied quickly, but there have been quite a few.
Anonymous | TrustRadius Reviewer

Pricing Details

Microsoft 365 Business Premium

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Zix Email Encryption (ZixEncrypt)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

Microsoft 365 Business Premium

Microsoft 365 Business Premium 10.0
Based on 1 answer
It is part of the organisation now. It provides and rich feature set and requires a relatively low amount of administration.
Andrew Buckle | TrustRadius Reviewer

Zix Email Encryption (ZixEncrypt)

Zix Email Encryption (ZixEncrypt) 8.5
Based on 6 answers
It has almost perfectly surpassed all of our requirements, and interactions their people are a delight. We expect to continue using Zix to provide streamlined encrypted document delivery and for sensitive communications. It is also helpful that many lending institutions are standardized on the platform, making the high level of interaction that we have be as seamless as possible.
Mike McCloskey | TrustRadius Reviewer

Usability

Microsoft 365 Business Premium

Microsoft 365 Business Premium 8.5
Based on 45 answers
The basic apps are straightforward and easy to use, especially since they have been around so long. I'm referring to the basic apps like Outlook, Excel, Word, PowerPoint, OneNote, etc. Other features such as Microsoft Teams and Sharepoint Sites, Sharepoint Lists, Sharepoint Groups, etc. all require a higher level of knowledge to both implement and use properly
Shaelina Holmes | TrustRadius Reviewer

Zix Email Encryption (ZixEncrypt)

Zix Email Encryption (ZixEncrypt) 8.8
Based on 100 answers
From an admin side I believe that the portals need to be combined into one main web based portal. This would make it easier to access for admins when setting up policies and trying to view reports. That is the one area I would say Zix is not so easy to use. However, for the end user I believe the product is great as they really have little involvement.
Kevin Ryan, MBA | TrustRadius Reviewer

Reliability and Availability

Microsoft 365 Business Premium

No score
No answers yet
No answers on this topic

Zix Email Encryption (ZixEncrypt)

Zix Email Encryption (ZixEncrypt) 9.0
Based on 6 answers
The availability of Zix has been very good. We have never had an outage due to an issue with the Zix portal or service. They plan their upgrades for off hours and do a good job of communicating any planned upgrades or outages well in advance. Zix has always been available when we need it.
Anonymous | TrustRadius Reviewer

Performance

Microsoft 365 Business Premium

Microsoft 365 Business Premium 8.4
Based on 82 answers
In the last 5 years, Microsoft has come a long way. The performance of the products has become more and more user-friendly and it seems that the feedback provided by the user community is being listened to and worked on. The processes are very fast and seamless. There are negligible errors and doesn't slow the systems down.
Amulya Singh | TrustRadius Reviewer

Zix Email Encryption (ZixEncrypt)

Zix Email Encryption (ZixEncrypt) 9.0
Based on 6 answers
there is no lag in transferring large encrypted documents. Real Estate transactions are horribly time sensitive and stressful. Zix performs flawlessly. It is always there, always responds without delay. It is probably dark magic.
Mike McCloskey | TrustRadius Reviewer

Support Rating

Microsoft 365 Business Premium

Microsoft 365 Business Premium 9.2
Based on 15 answers
As mentioned elsewhere in the review, Microsoft has historically paid attention to community feedback and issues, but timeliness can improve, and so can the addressing of long-standing issues about which many users have said "I have this issue too!" but no official solution exists. For issues that do have a solution, however, the solution is usually not difficult to find, and the explanation of features on Microsoft's website can mitigate many problems.
Jeremy Kramer | TrustRadius Reviewer

Zix Email Encryption (ZixEncrypt)

Zix Email Encryption (ZixEncrypt) 8.8
Based on 11 answers
I give it the high rating due to the fact support will be rarely needed. Zix documentation is pretty solid, clear, and helpful. When contacted, Zix did a good job in resolving the issues and we were able to move forward without any issues on the zix side. The app is easy to use, and again requires little support.
Mike Narumiya | TrustRadius Reviewer

In-Person Training

Microsoft 365 Business Premium

No score
No answers yet
No answers on this topic

Zix Email Encryption (ZixEncrypt)

Zix Email Encryption (ZixEncrypt) 9.1
Based on 1 answer
The training is very thorough and well individualized for our application. It was done online with the trainer on telephone.I felt that they were truly interested in my success, and provided resources for follow up. The trainer was easily understood with thorough knowledge of the product and giving helpful advice for implementation.
Mike McCloskey | TrustRadius Reviewer

Online Training

Microsoft 365 Business Premium

No score
No answers yet
No answers on this topic

Zix Email Encryption (ZixEncrypt)

Zix Email Encryption (ZixEncrypt) 8.0
Based on 3 answers
The online training we received from Zix was very good. They did a good job of walking us through the entire setup process and also provided good documentation as a reference. It was valuable because we worked directly with our configuration and portal during the training. We weren't just working with a hypothetical example.
Anonymous | TrustRadius Reviewer

Implementation Rating

Microsoft 365 Business Premium

Microsoft 365 Business Premium 9.1
Based on 2 answers
No answer on this topic is available.

Zix Email Encryption (ZixEncrypt)

Zix Email Encryption (ZixEncrypt) 8.1
Based on 14 answers
Zix was already implemented when I started. I migrated our Zix to the cloud version years later. Zix support did a great job assisting me in moving to the cloud. They worked with me the entire way, and it was a painless process. Moving to the cloud was a great recommendation. They were really thinking of our best interests.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Microsoft 365 Business Premium

Before migrating to Microsoft 365 Business Premium, we possessed an in-house exchange server. Therefore, it was difficult for us to look at alternatives to Microsoft for a solution – we did look at the Google Suite of products, but the transition for us seemed less cumbersome to stay with Microsoft from a staff and administrative perspective. While the G Suite does offer us many outstanding products and services, we also didn’t feel that Gmail is up-to-par as a corporate solution the way Exchange/Outlook/OWA are – this alone was also a driving force for our end-users, as there was minimal transition for them to move from an on-premise solution to an off-premise solution. The additional features of SharePoint, Teams, Project, and so many other applications within Microsoft 365 also helped us make a strong case to stay with Microsoft and expand what we were using. The end-user and mobile protections of InTune have also put us at ease when issuing laptops and mobile phones to an almost fully-remote end-user base.
Anonymous | TrustRadius Reviewer

Zix Email Encryption (ZixEncrypt)

We wanted something that was common in our industry so our clients and partners would understand it. We also wanted an email encryption system that was policy-based so our users didn't have to do anything to ensure private information was well-protected. Zix fits the bill in both instances.
Jeff Nickles | TrustRadius Reviewer

Scalability

Microsoft 365 Business Premium

No score
No answers yet
No answers on this topic

Zix Email Encryption (ZixEncrypt)

Zix Email Encryption (ZixEncrypt) 9.0
Based on 3 answers
It has no problem with our workload. We depend heavily on the ability to transfer large documents securely through the system and it has never let us down.
Mike McCloskey | TrustRadius Reviewer

Return on Investment

Microsoft 365 Business Premium

  • Teams has streamlined our chats within each department so its easy to help out each other when problems or issues arise as well as having chat conversations in real time instead of the slower email option. This is especially handy when peopel are not working in the same space and cannot use a phone.
  • All of our major communications, are done through Outlook email keeping everyone on the same page of issues within our organization or updates coming out for example
  • Excel provides a simple system for creating our schedules, Tracking customer issues, project boards etc. having all these readily available minimizes time spent looking for information and grants more time for customer interaction and increasing service and sales.
Josh kimball | TrustRadius Reviewer

Zix Email Encryption (ZixEncrypt)

  • We've saved potentially millions of dollars in compliance fines by using Zix. The amount of HIPAA information that gets sent by email is staggering and prior to deploying Zix we were unprotected. The level of assurance and auditing trail is awesome and provides incredible value.
  • While many email users were at first inconvenienced they've come to appreciate the protection they received from the service because people often make mistakes when sending emails about the sensitivity of the information they are sharing they feel they have a safety net with Zix that is keeping them out of harm's way.
Trace Ridpath - CISSP, ITILv3, CHP, CHSS | TrustRadius Reviewer

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