What users are saying about
Microsoft 365 Business Premium
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Top Rated
1273 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.9 out of 100
Based on 1273 reviews and ratings
45 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.9 out of 100
Based on 45 reviews and ratings
Feature Set Ratings
Secure Email Gateway
Microsoft 365 Business Premium
Feature Set Not Supported
N/A
8.7
Zoho Mail
87%
Zoho Mail ranks higher in 7/7 features
Zoho Mail ranks higher in 7/7 features
Anti-malware
N/A
0 Ratings
9.5
95%
4 Ratings
Cusomizability
N/A
0 Ratings
8.7
87%
4 Ratings
Data Loss Protection
N/A
0 Ratings
9.0
90%
3 Ratings
Threat Detection
N/A
0 Ratings
9.0
90%
3 Ratings
Sandboxing
N/A
0 Ratings
7.0
70%
3 Ratings
End-to-End Encryption
N/A
0 Ratings
9.1
91%
4 Ratings
Management Tools
N/A
0 Ratings
8.6
86%
4 Ratings
Attribute Ratings
- Microsoft 365 Business Premium is rated higher in 1 area: Support Rating
- Zoho Mail is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.9
Microsoft 365 Business Premium
89%
96 Ratings
9.6
Zoho Mail
96%
4 Ratings
Likelihood to Renew
10.0
Microsoft 365 Business Premium
100%
1 Rating
Zoho Mail
N/A
0 Ratings
Usability
8.5
Microsoft 365 Business Premium
85%
45 Ratings
Zoho Mail
N/A
0 Ratings
Performance
8.4
Microsoft 365 Business Premium
84%
82 Ratings
Zoho Mail
N/A
0 Ratings
Support Rating
9.2
Microsoft 365 Business Premium
92%
15 Ratings
9.0
Zoho Mail
90%
1 Rating
Implementation Rating
9.1
Microsoft 365 Business Premium
91%
2 Ratings
Zoho Mail
N/A
0 Ratings
Likelihood to Recommend
Microsoft 365 Business Premium
I believe that Microsoft 365 Business Premium is applicable for any type of work or scenario. It's what I like the most about this program. In addition, it is the software that is used the most here in Mexico, and that makes it accessible to all, we should not spend financial or time in training new recruits, they recognize it just by looking at it. Where I think it could not work well is in the use of some devices, such as tablets. In things, it is very difficult to use these programs on manual devices, outside of computers.
Investigador
Universidad Popular Autónoma del Estado de PueblaHigher Education, 201-500 employees
Zoho Mail
If you don't have a huge budget and want something that works with minor quirks here and there then Zoho Mail is definitely something you should look into. For half the price of Google G Suite or Office account you get 5GB of storage per user and can send up to 25MB emails without restrictions. Great for small businesses in my opinion.I have had some issues with their spam filter, but we use SpamTitan and just shut off the one that comes with Zoho Mail. Zoho's spam filter isn't horrible but you should definitely use something in addition or instead of what comes with Zoho.
Director of Information Technology
M & M Golf Cars, LLCRetail, 51-200 employees
Pros
Microsoft 365 Business Premium
- Work remotely with ease
- All documents readily available
- This software can be used on any device
- Very user friendly and efficient
- Confidence in Microsoft brand performance and dependability
- Cost effective with always having the latest updates without having to purchase a new software package
- Customer service is outstanding
Paralegal
Freund, Freeze & Arnold, LPALaw Practice, 51-200 employees
Zoho Mail
- Its easy to use in Mobile
- A fresher can easily use
- Super admin pannel is also easy to use
SEO Executive
NMG TechnologiesInternet, 51-200 employees
Cons
Microsoft 365 Business Premium
- The only thing that is a bit cumbersome is that it doesn't seem that you can save files directly to programs like one drive if you aren't using a Microsoft program to generate the document. An example of this would be if I am working in a PDF in our PDF Program I have to first save it to my desktop and then drag it into one drive. I end up with duplicates and that can sometimes make it hard to remember which is the most up-to-date.
Executive Assistant
Spiegelglass ConstructionConstruction, 11-50 employees
Zoho Mail
- When receiving an email with images that are not displayed automatically, you have to activate this function manually. It is a bit uncomfortable, I would prefer that it be activated automatically
- The filter to search for information is not very accurate and unfriendly
- The way to manage the storage capacity and to buy more space for the mail is not very friendly
Operational and Commercial Manager
Todo DigitalInformation Technology & Services, 1-10 employees
Pricing Details
Microsoft 365 Business Premium
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Microsoft 365 Business Premium Editions & Modules
—
Additional Pricing Details
—Zoho Mail
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$1 per user/per month
Zoho Mail Editions & Modules
Edition
Mail Lite | $11 |
---|---|
Mail Premium | $41 |
Workplace | $31 |
- per user/per month
Additional Pricing Details
—Likelihood to Renew
Microsoft 365 Business Premium
Microsoft 365 Business Premium 10.0
Based on 1 answer
It is part of the organisation now. It provides and rich feature set and requires a relatively low amount of administration.
Senior Infrastructure Analyst
Aberdeenshire CouncilGovernment Administration, 10,001+ employees
Zoho Mail
No score
No answers yet
No answers on this topic
Usability
Microsoft 365 Business Premium
Microsoft 365 Business Premium 8.5
Based on 45 answers
The basic apps are straightforward and easy to use, especially since they have been around so long. I'm referring to the basic apps like Outlook, Excel, Word, PowerPoint, OneNote, etc. Other features such as Microsoft Teams and Sharepoint Sites, Sharepoint Lists, Sharepoint Groups, etc. all require a higher level of knowledge to both implement and use properly
Director of Development and Marketing
Harvest HouseIndividual & Family Services, 11-50 employees
Zoho Mail
No score
No answers yet
No answers on this topic
Performance
Microsoft 365 Business Premium
Microsoft 365 Business Premium 8.4
Based on 82 answers
In the last 5 years, Microsoft has come a long way. The performance of the products has become more and more user-friendly and it seems that the feedback provided by the user community is being listened to and worked on. The processes are very fast and seamless. There are negligible errors and doesn't slow the systems down.
Regional Manager
Paragon HotelHospitality, 201-500 employees
Zoho Mail
No score
No answers yet
No answers on this topic
Support Rating
Microsoft 365 Business Premium
Microsoft 365 Business Premium 9.2
Based on 15 answers
As mentioned elsewhere in the review, Microsoft has historically paid attention to community feedback and issues, but timeliness can improve, and so can the addressing of long-standing issues about which many users have said "I have this issue too!" but no official solution exists. For issues that do have a solution, however, the solution is usually not difficult to find, and the explanation of features on Microsoft's website can mitigate many problems.
Staff Accountant
Active Interest MediaAccounting, 201-500 employees
Zoho Mail
Zoho Mail 9.0
Based on 1 answer
I have spoken with Zoho several times and their support is always friendly and helpful. I have always been asked for security pins and codes when seeking assistance which helps me to feel my accounts are secure and I have never had to wait on hold to speak with someone for more than 5 minutes. They always seem to have someone available to help. If you call asking for instructions on how to do something they gladly walk you through the process and if you just need something done and don't have time to do it yourself they will happily customize whatever you need without you having to spend all day with it.
Director of Information Technology
M & M Golf Cars, LLCRetail, 51-200 employees
Alternatives Considered
Microsoft 365 Business Premium
Before migrating to Microsoft 365 Business Premium, we possessed an in-house exchange server. Therefore, it was difficult for us to look at alternatives to Microsoft for a solution – we did look at the Google Suite of products, but the transition for us seemed less cumbersome to stay with Microsoft from a staff and administrative perspective. While the G Suite does offer us many outstanding products and services, we also didn’t feel that Gmail is up-to-par as a corporate solution the way Exchange/Outlook/OWA are – this alone was also a driving force for our end-users, as there was minimal transition for them to move from an on-premise solution to an off-premise solution. The additional features of SharePoint, Teams, Project, and so many other applications within Microsoft 365 also helped us make a strong case to stay with Microsoft and expand what we were using. The end-user and mobile protections of InTune have also put us at ease when issuing laptops and mobile phones to an almost fully-remote end-user base.

Verified User
C-Level Executive in Information Technology
Construction Company, 201-500 employeesZoho Mail
• We were using MailsDaddy for little time since it does not have the adequate functionalities to address the business problems we have or improve the quality of collaborative work between departments.• The main reason we decided to implement Zoho Mail. It is because this service is much more complete than any of the ones currently on the market. It is perfect for teamwork and increases the fluidity of collaborative work between departments.
Management Consultant
Westinghouse Electric CompanyOil & Energy, 10,001+ employees
Return on Investment
Microsoft 365 Business Premium
- Teams has streamlined our chats within each department so its easy to help out each other when problems or issues arise as well as having chat conversations in real time instead of the slower email option. This is especially handy when peopel are not working in the same space and cannot use a phone.
- All of our major communications, are done through Outlook email keeping everyone on the same page of issues within our organization or updates coming out for example
- Excel provides a simple system for creating our schedules, Tracking customer issues, project boards etc. having all these readily available minimizes time spent looking for information and grants more time for customer interaction and increasing service and sales.
E-comm Specialist
OrvisRetail, 5001-10,000 employees
Zoho Mail
- as is said before i have not taken paid version of Zoho
- but for my use i have not seen any issues and no glitch
SEO Executive
NMG TechnologiesInternet, 51-200 employees