What users are saying about

Microsoft 365 Business Premium vs Zoho Mail

Microsoft 365 Business Premium
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Top Rated
1273 Ratings
Zoho Mail
45 Ratings

Microsoft 365 Business Premium

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Top Rated
1273 Ratings
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Score 8.9 out of 100

Based on 1273 reviews and ratings

Zoho Mail

45 Ratings
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Score 8.9 out of 100

Based on 45 reviews and ratings

Feature Set Ratings

    Secure Email Gateway

    Microsoft 365 Business Premium

    Feature Set Not Supported
    N/A
    8.7

    Zoho Mail

    87%
    Zoho Mail ranks higher in 7/7 features
    Zoho Mail ranks higher in 7/7 features

    Anti-malware

    N/A
    0 Ratings
    9.5
    95%
    4 Ratings

    Cusomizability

    N/A
    0 Ratings
    8.7
    87%
    4 Ratings

    Data Loss Protection

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Threat Detection

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Sandboxing

    N/A
    0 Ratings
    7.0
    70%
    3 Ratings

    End-to-End Encryption

    N/A
    0 Ratings
    9.1
    91%
    4 Ratings

    Management Tools

    N/A
    0 Ratings
    8.6
    86%
    4 Ratings

    Attribute Ratings

    • Microsoft 365 Business Premium is rated higher in 1 area: Support Rating
    • Zoho Mail is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.9

    Microsoft 365 Business Premium

    89%
    96 Ratings
    9.6

    Zoho Mail

    96%
    4 Ratings

    Likelihood to Renew

    10.0

    Microsoft 365 Business Premium

    100%
    1 Rating

    Zoho Mail

    N/A
    0 Ratings

    Usability

    8.5

    Microsoft 365 Business Premium

    85%
    45 Ratings

    Zoho Mail

    N/A
    0 Ratings

    Performance

    8.4

    Microsoft 365 Business Premium

    84%
    82 Ratings

    Zoho Mail

    N/A
    0 Ratings

    Support Rating

    9.2

    Microsoft 365 Business Premium

    92%
    15 Ratings
    9.0

    Zoho Mail

    90%
    1 Rating

    Implementation Rating

    9.1

    Microsoft 365 Business Premium

    91%
    2 Ratings

    Zoho Mail

    N/A
    0 Ratings

    Likelihood to Recommend

    Microsoft 365 Business Premium

    I believe that Microsoft 365 Business Premium is applicable for any type of work or scenario. It's what I like the most about this program. In addition, it is the software that is used the most here in Mexico, and that makes it accessible to all, we should not spend financial or time in training new recruits, they recognize it just by looking at it. Where I think it could not work well is in the use of some devices, such as tablets. In things, it is very difficult to use these programs on manual devices, outside of computers.

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    J. Eduardo Medina Corona | TrustRadius Reviewer
    J. Eduardo Medina Corona
    View all 96 answers on this topic

    Zoho Mail

    If you don't have a huge budget and want something that works with minor quirks here and there then Zoho Mail is definitely something you should look into. For half the price of Google G Suite or Office account you get 5GB of storage per user and can send up to 25MB emails without restrictions. Great for small businesses in my opinion.I have had some issues with their spam filter, but we use SpamTitan and just shut off the one that comes with Zoho Mail. Zoho's spam filter isn't horrible but you should definitely use something in addition or instead of what comes with Zoho.

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    Benjamin Jeffrey | TrustRadius Reviewer
    Benjamin Jeffrey
    View all 4 answers on this topic

    Pros

    Microsoft 365 Business Premium

    • Work remotely with ease
    • All documents readily available
    • This software can be used on any device
    • Very user friendly and efficient
    • Confidence in Microsoft brand performance and dependability
    • Cost effective with always having the latest updates without having to purchase a new software package
    • Customer service is outstanding

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    Simone Carpino | TrustRadius Reviewer
    Simone Carpino
    View all 96 answers on this topic

    Zoho Mail

    • Its easy to use in Mobile
    • A fresher can easily use
    • Super admin pannel is also easy to use

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    Vipul Yadav | TrustRadius Reviewer
    Vipul Yadav
    View all 4 answers on this topic

    Cons

    Microsoft 365 Business Premium

    • The only thing that is a bit cumbersome is that it doesn't seem that you can save files directly to programs like one drive if you aren't using a Microsoft program to generate the document. An example of this would be if I am working in a PDF in our PDF Program I have to first save it to my desktop and then drag it into one drive. I end up with duplicates and that can sometimes make it hard to remember which is the most up-to-date.

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    Ashley Vogler | TrustRadius Reviewer
    Ashley Vogler
    View all 96 answers on this topic

    Zoho Mail

    • When receiving an email with images that are not displayed automatically, you have to activate this function manually. It is a bit uncomfortable, I would prefer that it be activated automatically
    • The filter to search for information is not very accurate and unfriendly
    • The way to manage the storage capacity and to buy more space for the mail is not very friendly

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    Tribett Requena | TrustRadius Reviewer
    Tribett Requena
    View all 4 answers on this topic

    Pricing Details

    Microsoft 365 Business Premium

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    Microsoft 365 Business Premium Editions & Modules

    —
    Additional Pricing Details
    —

    Zoho Mail

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $1 per user/per month

    Zoho Mail Editions & Modules

    Edition
    Mail Lite$11
    Mail Premium$41
    Workplace$31
    1. per user/per month
    Additional Pricing Details
    —

    Likelihood to Renew

    Microsoft 365 Business Premium

    Microsoft 365 Business Premium 10.0
    Based on 1 answer
    It is part of the organisation now. It provides and rich feature set and requires a relatively low amount of administration.

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    Andrew Buckle | TrustRadius Reviewer
    Andrew Buckle
    View all 1 answers on this topic

    Zoho Mail

    No score
    No answers yet
    No answers on this topic

    Usability

    Microsoft 365 Business Premium

    Microsoft 365 Business Premium 8.5
    Based on 45 answers
    The basic apps are straightforward and easy to use, especially since they have been around so long. I'm referring to the basic apps like Outlook, Excel, Word, PowerPoint, OneNote, etc. Other features such as Microsoft Teams and Sharepoint Sites, Sharepoint Lists, Sharepoint Groups, etc. all require a higher level of knowledge to both implement and use properly

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    Shaelina Holmes | TrustRadius Reviewer
    Shaelina Holmes
    View all 45 answers on this topic

    Zoho Mail

    No score
    No answers yet
    No answers on this topic

    Performance

    Microsoft 365 Business Premium

    Microsoft 365 Business Premium 8.4
    Based on 82 answers
    In the last 5 years, Microsoft has come a long way. The performance of the products has become more and more user-friendly and it seems that the feedback provided by the user community is being listened to and worked on. The processes are very fast and seamless. There are negligible errors and doesn't slow the systems down.

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    Amulya Singh | TrustRadius Reviewer
    Amulya Singh
    View all 82 answers on this topic

    Zoho Mail

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Microsoft 365 Business Premium

    Microsoft 365 Business Premium 9.2
    Based on 15 answers
    As mentioned elsewhere in the review, Microsoft has historically paid attention to community feedback and issues, but timeliness can improve, and so can the addressing of long-standing issues about which many users have said "I have this issue too!" but no official solution exists. For issues that do have a solution, however, the solution is usually not difficult to find, and the explanation of features on Microsoft's website can mitigate many problems.

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    Jeremy Kramer | TrustRadius Reviewer
    Jeremy Kramer
    View all 15 answers on this topic

    Zoho Mail

    Zoho Mail 9.0
    Based on 1 answer
    I have spoken with Zoho several times and their support is always friendly and helpful. I have always been asked for security pins and codes when seeking assistance which helps me to feel my accounts are secure and I have never had to wait on hold to speak with someone for more than 5 minutes. They always seem to have someone available to help. If you call asking for instructions on how to do something they gladly walk you through the process and if you just need something done and don't have time to do it yourself they will happily customize whatever you need without you having to spend all day with it.

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    Benjamin Jeffrey | TrustRadius Reviewer
    Benjamin Jeffrey
    View all 1 answers on this topic

    Alternatives Considered

    Microsoft 365 Business Premium

    Before migrating to Microsoft 365 Business Premium, we possessed an in-house exchange server. Therefore, it was difficult for us to look at alternatives to Microsoft for a solution – we did look at the Google Suite of products, but the transition for us seemed less cumbersome to stay with Microsoft from a staff and administrative perspective. While the G Suite does offer us many outstanding products and services, we also didn’t feel that Gmail is up-to-par as a corporate solution the way Exchange/Outlook/OWA are – this alone was also a driving force for our end-users, as there was minimal transition for them to move from an on-premise solution to an off-premise solution. The additional features of SharePoint, Teams, Project, and so many other applications within Microsoft 365 also helped us make a strong case to stay with Microsoft and expand what we were using. The end-user and mobile protections of InTune have also put us at ease when issuing laptops and mobile phones to an almost fully-remote end-user base.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 96 answers on this topic

    Zoho Mail

    • We were using MailsDaddy for little time since it does not have the adequate functionalities to address the business problems we have or improve the quality of collaborative work between departments.• The main reason we decided to implement Zoho Mail. It is because this service is much more complete than any of the ones currently on the market. It is perfect for teamwork and increases the fluidity of collaborative work between departments.

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    Tommy Parker | TrustRadius Reviewer
    Tommy Parker
    View all 4 answers on this topic

    Return on Investment

    Microsoft 365 Business Premium

    • Teams has streamlined our chats within each department so its easy to help out each other when problems or issues arise as well as having chat conversations in real time instead of the slower email option. This is especially handy when peopel are not working in the same space and cannot use a phone.
    • All of our major communications, are done through Outlook email keeping everyone on the same page of issues within our organization or updates coming out for example
    • Excel provides a simple system for creating our schedules, Tracking customer issues, project boards etc. having all these readily available minimizes time spent looking for information and grants more time for customer interaction and increasing service and sales.

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    Josh kimball | TrustRadius Reviewer
    Josh kimball
    View all 96 answers on this topic

    Zoho Mail

    • as is said before i have not taken paid version of Zoho
    • but for my use i have not seen any issues and no glitch

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    Vipul Yadav | TrustRadius Reviewer
    Vipul Yadav
    View all 4 answers on this topic

    Screenshots

    Microsoft 365 Business Premium

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