What users are saying about
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Top Rated
818 Ratings
16 Ratings

Microsoft 365 Business

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Top Rated
818 Ratings
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Score 8.5 out of 100
16 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

Microsoft 365 Business

For technical tasks, in-company information, and cross-team collaboration, Microsoft 365 is perfect. For intra-company collaborations, more creative efforts, and outward-facing reporting, it may be still useful, albeit less seamless. For creative job roles, writers, web editors, designers, etc., the Microsoft suite may clash with their usage of Mac and Adobe suites.
Jeremy Kramer | TrustRadius Reviewer

OpenText MBPM

Metastorm is well-suited for scenarios in which internal stress testing an application is needed in a hurry before showcasing it to potential customers. It supports different views of the process from Swimlane perspective, so different methodologies can be handled. It is an Enterprise level tool and handles both small and large projects quite well, although smaller companies may be stressed out by the amount of time it takes to properly maintain the application.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Reporting & Analytics

Microsoft 365 Business
OpenText MBPM
6.9
Dashboards
Microsoft 365 Business
OpenText MBPM
7.8
Standard reports
Microsoft 365 Business
OpenText MBPM
9.0
Custom reports
Microsoft 365 Business
OpenText MBPM
4.0

Process Engine

Microsoft 365 Business
OpenText MBPM
7.3
Process designer
Microsoft 365 Business
OpenText MBPM
8.2
Process simulation
Microsoft 365 Business
OpenText MBPM
7.2
Business rules engine
Microsoft 365 Business
OpenText MBPM
9.0
SOA support
Microsoft 365 Business
OpenText MBPM
6.0
Process player
Microsoft 365 Business
OpenText MBPM
7.0
Support for modeling languages
Microsoft 365 Business
OpenText MBPM
8.0
Form builder
Microsoft 365 Business
OpenText MBPM
6.8
Model execution
Microsoft 365 Business
OpenText MBPM
6.2

Collaboration

Microsoft 365 Business
OpenText MBPM
7.3
Social collaboration tools
Microsoft 365 Business
OpenText MBPM
7.3

Content Management Capabilties

Microsoft 365 Business
OpenText MBPM
6.0
Content management
Microsoft 365 Business
OpenText MBPM
6.0

Pros

Microsoft 365 Business

  • Cloud Storage is a breeze with OneDrive.
  • Sharing and storage of documents is so easy with SharePoint.
  • Communication on projects and keeping information relevant is fantastic with Teams.
  • Sharing Outlook Calendars and staying on top of the tasks is brilliant.
  • User Interface and seamless transition from computer to mobile devices and groundbreaking.
Amulya Singh | TrustRadius Reviewer

OpenText MBPM

  • Complex routing of tasks based on calculated criteria
  • Linking between tasks and accessing relevant information
  • Organising, scheduling and prioritising
  • Different views for different people
Peter Green | TrustRadius Reviewer

Cons

Microsoft 365 Business

  • Perhaps Office 365 biggest downside is its pricing and subscription-based model. In order to access any of Office 365 features, a monthly or yearly subscription must be purchased. If the said subscription is not removed, you lose all access to Office 365, including the desktop Office applications.
  • The various subscription tiers of Office 365 can be confusing, as only some tiers include the desktop Office application, while other tiers only include the web-based applications.
  • While the Office 365 admin console provides robust and granular controls, the sheer amount of options can be extremely overwhelming and difficult to unravel.
  • While I personally prefer the Office 365 interface and features, Google's G-Suite is a far less expensive and viable competitor to Office 365. G-Suite provides a very similar feature set, and even some additional tools (such as the ability to create forms and provide an intranet-like website for your organization).
  • While there is a very active community to help with any issues or questions about Office 365, Microsoft's direct support leaves a bit to be desired.
Aaron Pinsker | TrustRadius Reviewer

OpenText MBPM

  • The Metastorm process engine is based on an older version of .NET. Updating to a newer version would resolve several known issues with .NET email functionality.
  • Metastorm builds web pages at run time. While the UI presented to the end user is fine, the Document Object Model is convoluted and subject to change with new releases. Providing a more simplified DOM or at very least a custom function to replace document.getElementById() would make client-side scripting a much more powerful tool.
  • One function that I've seen Metastorm competitors do well, is email wizards. Having a WYSIWYG email editor would be really nice.
Eden Mack | TrustRadius Reviewer

Likelihood to Renew

Microsoft 365 Business

Microsoft 365 Business 10.0
Based on 2 answers
It is part of the organisation now. It provides and rich feature set and requires a relatively low amount of administration.
Andrew Buckle | TrustRadius Reviewer

OpenText MBPM

OpenText MBPM 8.0
Based on 4 answers
There are other products that seem to be a better fit for future initiatives.
Matt Temple | TrustRadius Reviewer

Usability

Microsoft 365 Business

Microsoft 365 Business 8.7
Based on 43 answers
Because we have most of the business suite programs, if not all, installed on our laptops already, using these products are extremely easy. They work seamlessly in our workflow and it does not feel like having to open new programs each time. Everything works under one umbrella, and thus the overall usability is rated quite high in our organization
Carrie Huang | TrustRadius Reviewer

OpenText MBPM

OpenText MBPM 9.0
Based on 1 answer
Although it is intuitive to use it does require training
Harish Rajput | TrustRadius Reviewer

Performance

Microsoft 365 Business

Microsoft 365 Business 8.4
Based on 42 answers
At this moment it works perfectly and fast. No matter if is integrated to another software or system, it will always work with quality and reliability. Reports are done super fast, and for more complex reports its the same, Microsoft has done a great job performing the services and functionality of Office 365, there is no complaint in our company for that, we are totally satisfied with the performing of this suite.
Guillermo Cruz | TrustRadius Reviewer

OpenText MBPM

No score
No answers yet
No answers on this topic

Support Rating

Microsoft 365 Business

Microsoft 365 Business 7.9
Based on 8 answers
As mentioned elsewhere in the review, Microsoft has historically paid attention to community feedback and issues, but timeliness can improve, and so can the addressing of long-standing issues about which many users have said "I have this issue too!" but no official solution exists. For issues that do have a solution, however, the solution is usually not difficult to find, and the explanation of features on Microsoft's website can mitigate many problems.
Jeremy Kramer | TrustRadius Reviewer

OpenText MBPM

OpenText MBPM 10.0
Based on 1 answer
Great customer service for an API support related query
Harish Rajput | TrustRadius Reviewer

Implementation Rating

Microsoft 365 Business

Microsoft 365 Business 8.0
Based on 2 answers
The implementation went well and was very smooth. It did not require a lot of technical support.
David White | TrustRadius Reviewer

OpenText MBPM

OpenText MBPM 10.0
Based on 1 answer
No answer on this topic is available.

Alternatives Considered

Microsoft 365 Business

Microsoft BI is another great tool but has a more specific purpose it serves. They can't really be compared against one another, but they do compliment each other as they both offer different things and different tools. Microsoft BI is used a bit, but probably not to its full capacity and potential.
Anonymous | TrustRadius Reviewer

OpenText MBPM

We found that OpenText MBPM held its own quite well against IBM BPM. We ended up choosing OpenText MBPM due to the analytics, complex routing, and the ease of SOA service integration. Furthermore, the ability to quickly develop simple User interfaces make this tool a daily component of our most-used toolbox components.
Anonymous | TrustRadius Reviewer

Return on Investment

Microsoft 365 Business

  • Time savings are evident in an easy to use company wide email platform that allows you to schedule and book meetings.
  • There must be some savings available to purchasers who purchase the 365 Business package for all company computers as they scale up.
  • You can decide if you require a more custom and expensive solution if 365 isn't enough but it's a great starting point.
Anonymous | TrustRadius Reviewer

OpenText MBPM

  • The development of the ticketing system has enabled us to greatly improve customer relationships
  • The scheduling and allocation of the tasks has reduced both the number of open tickets and the turnaround time to resolution
  • Management information from the system has improved decision making
Peter Green | TrustRadius Reviewer

Pricing Details

Microsoft 365 Business

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

OpenText MBPM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Microsoft 365 Business
8.5
OpenText MBPM
7.2

Likelihood to Renew

Microsoft 365 Business
10.0
OpenText MBPM
8.0

Usability

Microsoft 365 Business
8.7
OpenText MBPM
9.0

Performance

Microsoft 365 Business
8.4
OpenText MBPM

Support Rating

Microsoft 365 Business
7.9
OpenText MBPM
10.0

Implementation Rating

Microsoft 365 Business
8.0
OpenText MBPM
10.0

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