Likelihood to Recommend Microsoft 365 is well-suited for:Small and Medium-sized Businesses (SMBs): Microsoft 365 offers a cost-effective solution for SMBs to access a suite of essential productivity tools without the need for extensive IT infrastructure. It provides a wide range of applications, allowing teams to collaborate, communicate, and manage documents efficiently.Remote Work and Collaboration: Microsoft 365's cloud-based nature makes it ideal for remote work scenarios. With tools like Microsoft Teams, employees can easily communicate, hold video conferences, and collaborate on projects in real-time, regardless of their location.Microsoft 365 may be less appropriate for:Organizations with Specific Software Requirements: Some organizations may have specialized software needs that are not met by Microsoft 365. In such cases, they may require industry-specific software or custom solutions.Limited Internet Connectivity: Microsoft 365 is a cloud-based platform, which means a stable internet connection is essential for optimal functionality. Organizations with poor internet connectivity might face challenges using the cloud-based applications effectively.
Read full review Great for content management and records even for organizations whose staff are not much experienced in the technical backgrounds as it's easy to use and no previous knowledge on HTML is required. It is great for storing invoices and payment proofs and for organizations dealing with global clients for general use documents.
Read full review Pros keeps me extremely organized. It is so easy to link calendars, emails, and documents. keeps me well connected. It is so easy to send a quick message on teams or send an email to a group (for example, my particular team within the company). easy to use. Everything is straightforward, making it easy to find an answer to a question. There is even a search option to figure out how to do something within Microsoft. Read full review Document Management is being done well since it allows you to put in a corporate folder structure that applies to the business unit you currently work in. Records Management works well in this organisation as it allows you to classify the document according to the file plan, as well as manage it according to the retention schedule for tat file plan. The ability to collaborate on files works really well. You can share with users within your group, as well as allow other users access to the files for either read access to read/write access. Access control of the folder and even individual files allows you to ensure only necessary people can have the right type of access. This is especially welcome in the government environment where document management is of utmost importance. Read full review Cons Microsoft 365 really needs to work on protection part. In complex environment it is not reliable as compared to its competitors like Proofpoint. There are many instances where it fails to perform effectively. In SharePoint Online the versioning feature of the document needs to be improved by Microsoft. Sometimes when we have to roll back to the previous version it does not work as expected. In Teams messaging and app permission policies can be improved. There are some settings where we have to add a lot of things manually. Read full review The user interface and configurability of that interface lack a lot of flexibility and modern tools. There needs to be stronger and more powerful integration to electronic forms and workflow capabilities which are core to modern ECM. Management of audit and content history needs to be modernized and made more dynamic and sustainable. Read full review Likelihood to Renew There are many features of Office that we cannot replicate in any other tool. Plus people know it already. It's not going away anytime soon.
Read full review The staff is comfortable with it and I doubt they'd change at this point.
Read full review Usability The interface of the different tools (this suite has MANY different tools) is usually simple to use and intuitive, and you can always re-arrange and add or remove the task you use most frequently from the menus and task bars.
Each tool / product includes a lot of features that may require a more intensive learning, but usually Office 365 tools are simple to learn from scratch, adding more knowledge as you required more advanced features
Read full review The interface is easy to understand and learn quickly.
Read full review Reliability and Availability I never had any issues with access internally or via VPN. But, the response via VPN, was a bit slow.
Read full review Performance I used OpenText nearly every day and I never had any performance issues that I can recall. That said, it's not terribly fast either. Read full review Support Rating Over the past 8 years of using Microsoft 365, I have noticed that they change vendors often. This always leads to a poor experience in the beginning, then levels out after some time for the company to get things worked out. As a customer, it is really frustrating because I don't have time when something isn't working to have them "look into my issue" and get back with me. They have even closed a ticket I specifically told them to keep open. Your applications are only as good as the support.
Read full review OpenText has an outstanding support and knowledge base. All problems which couldn't be solved by us (high complexity cases) were promptly resolved and the resolution also shared with us.
Read full review Implementation Rating Everything works and I use it all the time.
Read full review No, it's pretty easy to implement and use.
Read full review Alternatives Considered Google Sheets is better for sharing and collaborative editing. Versioning of the same file is also one of
Google Sheets strong points.
Microsoft 365 is better for working with local files. It is much easier to store the file in multiple places and backup multiple versions in multiple places.
LibreOffice is free but the usage is much counter intuitive than Microsoft Office. OpenOffice is worse when it comes to UI.
Microsoft Excel's performance with larger files is much better. When opening huge files, excel loads it asynchronously and I can start working right away.
Read full review Having used OpenText Content Suite for a long time, I can say it stands the competition. It offers many versions which is unlike many products in its category. Also, while it is not affordable, I believe the cost is justified considering what a business can achieve with this software.
Read full review Return on Investment Positively, it has increased productivity and efficiency in creating templates and being able to systemize some of the protocols we are working on putting into place. It has been a positive as well as most individuals and companies that we associate with also use MicroSoft 365 and therefore there is no need to have formats change in our documents when they open them up using another type of program. Getting work done quickly.... One and Done!!! Read full review With OpenText Content Suite, we can easily keep documents safe Document collaboration is easy with OpenText We can easily handle invoicing and automation thanks to features such as content capture and imaging. With OpenText Content Suite, there is better file sync and archiving Read full review ScreenShots