Microsoft 365 vs. Symantec Advanced Threat Protection

Office everyday things since time immemorial. It's hard for Google Suite or any other to compete with Microsoft. They have everything, and it all works great, with incredible tools and capabilities. The new integrations work seamlessly most of the time, such as embedding a Power BI in a PPT. Expecting too much AI, like note taking, or LLM-based PPT, is not available in my tier at least, so depending on the budget, you won't get all you may expect from an AI leader. For diagramming and process maps, you're better off with other tools like those above.

Incentivized

It is valuable software for when it comes to a large or medium organization, since it helps to protect the endpoints, but as the number of servers increases its value increases. However, it is important to keep in mind that when it comes to low end devices, its protection can affect their performance. This is because it is not a software with a very light agent.

Incentivized

• It allows us to keep our email organized. I like the fact that I can create folders in Outlook, and they replicate on my mail server.
• Excellent for drafting and saving those documents as PDFs without needing PDF editing software.
• Spreadsheets - what more is there to say?

• The incident management piece is the heart and soul of the product. A single area where all data in relation to network and email protection is available.
• Works well in conjunction with the standard Symantec Endpoint product.
• URL Protection is advanced and very helpful
• Technical support is great and definitely the best I have ever seen for a "anti-virus" type product.

Incentivized

• Microsoft 365 really needs to work on protection part. In complex environment it is not reliable as compared to its competitors like Proofpoint. There are many instances where it fails to perform effectively.
• In SharePoint Online the versioning feature of the document needs to be improved by Microsoft. Sometimes when we have to roll back to the previous version it does not work as expected.
• In Teams messaging and app permission policies can be improved. There are some settings where we have to add a lot of things manually.

• I don't like that I have to maintain the client and keep it up to date. Updating the client is not a very easy process.
• Deploying the client could be easier. They have a deployment tool, but it doesn't really get to all PCs, which means I still have to manually deploy it.
• Because the product has so much customization, it can also be very difficult to set up and understand.

Incentivized

There are many features of Office that we cannot replicate in any other tool. Plus people know it already. It's not going away anytime soon.

Incentivized

Symantec Advanced Threat Protection has done a sufficient job at identifying true positives. However, the UI could be improved and the amount of false positives is a little too frequent for my liking

Incentivized

It works mostly, but sometimes it doesn't. And, as previously stated, when you have outages I have to scramble and let people know that your systems are down, and take calls from C-levels asking "well why is Microsoft having an outage??????" That is undue stress on me, but since I don't decide these things, I just have to roll over and spread 'em.

Incentivized

There is a small learning curve, but compared to other AV products it is fairly simple and easy to catch onto

Incentivized

Over the past 8 years of using Microsoft 365, I have noticed that they change vendors often. This always leads to a poor experience in the beginning, then levels out after some time for the company to get things worked out. As a customer, it is really frustrating because I don't have time when something isn't working to have them "look into my issue" and get back with me. They have even closed a ticket I specifically told them to keep open. Your applications are only as good as the support.

Incentivized

Support responds fast for higher priority issues, they have always been good at solving the problems we encounter.

Incentivized

Everything works and I use it all the time.

Incentivized

No, besides to review documentation prior to beginning. That is what helped lead to a smooth implementation

Incentivized

Its very user-friendly, collaborative and efficient that boosts productivity using cloud tools. their security is strong and it provides data protection. There are regular updates that shields us from attackers too. It offers a wealth of learning resources, including tutorials, help articles and video guide to help users make the most of the application and personally upgrade their skills.

Frankly, the other products were too expensive to make the change from Symantec so we continued with the tried and true protection. We don't have the funding to move to a more expensive product and the manpower that it would take to implement a new solution.

Incentivized

• It has helped keep the high-energy culture my company has since it allows easy communication and calls.
• Positively impacts responses from clients, since we can see how many times they have been contacted. (the more someone is contacted, the less likely they are to respond. Microsoft helps make sure we all know who and who not to contact)
• positively impacts my ability to focus, since you can mute notifications. Since I look at my computer all day, it is helpful to lock in and not get distracted by the many emails I receive a day. You can also change preferences, so emails with high urgency are still seen.

• Some digital assets were lost due to failures to detect various threats.
• We had to use other products in combination in order to trust that all threats were actually detected, taking extra time. We couldn't use just SATP.
• Ability to quickly manage/deploy via AD made maintenance of the application itself quick and easy.

Incentivized