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13 Ratings
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Score 8.6 out of 100
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Attribute Ratings

    Likelihood to Recommend

    8.4

    Azure Cognitive Speech Services

    84%
    9 Ratings

    Talkdesk Studio

    N/A
    0 Ratings

    Vendor post-sale

    8.0

    Azure Cognitive Speech Services

    80%
    1 Rating

    Talkdesk Studio

    N/A
    0 Ratings

    Vendor pre-sale

    8.0

    Azure Cognitive Speech Services

    80%
    1 Rating

    Talkdesk Studio

    N/A
    0 Ratings

    Likelihood to Recommend

    Microsoft

    This service is well suited for scenarios where you need to integrate text-to-speech and/or speech-to-text into applications. Within our organisation, it is primarily used by students for development purposes to enable said functionality but is also used to provide accessibility to students who have hearing-related issues. Its multi-language support is also beneficial for our international students who have English as a second language and are therefore able to rapidly translate any text or speech that they do not understand.
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    Talkdesk

    No answers on this topic

    Pros

    Microsoft

    • APIs offered are very robust.
    • Languages supported is far greater than most of its competitors.
    • Integration with our custom apps was easy.
    • Speech models that we created using neural voices were quite impressive.
    • Translation services worked really well.
    • Built in machine learning opens it to a lot more business use cases for the future.
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    Talkdesk

    No answers on this topic

    Cons

    Microsoft

    • More support for India regional languages and the ability to interpret Indian dialect.
    • More detailed documentation with more coded examples to be available.
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    Talkdesk

    No answers on this topic

    Pricing Details

    Azure Cognitive Speech Services

    Starting Price

    $1 per month

    Editions & Modules

    Azure Cognitive Speech Services editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Talkdesk Studio

      Starting Price

      $75 per month

      Editions & Modules

      Talkdesk Studio editions and modules pricing
      EditionModules
      Elevate95.001
      Essentials75.002
      Elite125.003
      Experiencecustom pricing4

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Alternatives Considered

      Microsoft

      Azure Cognitive Speech Services is simple and the interface is not complicated even for those getting started with these customer services tools and the best voice recognition. Setting the platform dashboard preferences is also an easy process and with the ability to manage workflow and document management the system functions are stable and effective.
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      Talkdesk

      No answers on this topic

      Return on Investment

      Microsoft

      • It helps us catch requirements and make notes so that we don't forget when drawing out proposals.
      • Also helps us with targeted pitches and helps save time.
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      Talkdesk

      No answers on this topic

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