What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
2999 Ratings
903 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Salesforce

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
2999 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Feature Set Ratings

    BI Standard Reporting

    8.2

    Microsoft BI (MSBI)

    82%

    Salesforce

    Feature Set Not Supported
    N/A
    Microsoft BI (MSBI) ranks higher in 3/3 features

    Pixel Perfect reports

    8.6
    86%
    44 Ratings
    N/A
    0 Ratings

    Customizable dashboards

    8.3
    83%
    51 Ratings
    N/A
    0 Ratings

    Report Formatting Templates

    7.9
    79%
    49 Ratings
    N/A
    0 Ratings

    Ad-hoc Reporting

    8.3

    Microsoft BI (MSBI)

    83%

    Salesforce

    Feature Set Not Supported
    N/A
    Microsoft BI (MSBI) ranks higher in 4/4 features

    Drill-down analysis

    8.5
    85%
    46 Ratings
    N/A
    0 Ratings

    Formatting capabilities

    8.4
    84%
    51 Ratings
    N/A
    0 Ratings

    Integration with R or other statistical packages

    8.1
    81%
    41 Ratings
    N/A
    0 Ratings

    Report sharing and collaboration

    8.3
    83%
    51 Ratings
    N/A
    0 Ratings

    Report Output and Scheduling

    8.3

    Microsoft BI (MSBI)

    83%

    Salesforce

    Feature Set Not Supported
    N/A
    Microsoft BI (MSBI) ranks higher in 5/5 features

    Publish to Web

    8.6
    86%
    46 Ratings
    N/A
    0 Ratings

    Publish to PDF

    8.8
    88%
    46 Ratings
    N/A
    0 Ratings

    Report Versioning

    8.0
    80%
    42 Ratings
    N/A
    0 Ratings

    Report Delivery Scheduling

    8.3
    83%
    45 Ratings
    N/A
    0 Ratings

    Delivery to Remote Servers

    7.9
    79%
    26 Ratings
    N/A
    0 Ratings

    Data Discovery and Visualization

    8.2

    Microsoft BI (MSBI)

    82%

    Salesforce

    Feature Set Not Supported
    N/A
    Microsoft BI (MSBI) ranks higher in 3/3 features

    Pre-built visualization formats (heatmaps, scatter plots etc.)

    8.3
    83%
    49 Ratings
    N/A
    0 Ratings

    Location Analytics / Geographic Visualization

    8.2
    82%
    46 Ratings
    N/A
    0 Ratings

    Predictive Analytics

    8.1
    81%
    44 Ratings
    N/A
    0 Ratings

    Access Control and Security

    8.6

    Microsoft BI (MSBI)

    86%

    Salesforce

    Feature Set Not Supported
    N/A
    Microsoft BI (MSBI) ranks higher in 4/4 features

    Multi-User Support (named login)

    8.2
    82%
    48 Ratings
    N/A
    0 Ratings

    Role-Based Security Model

    8.4
    84%
    45 Ratings
    N/A
    0 Ratings

    Multiple Access Permission Levels (Create, Read, Delete)

    8.8
    88%
    48 Ratings
    N/A
    0 Ratings

    Single Sign-On (SSO)

    8.9
    89%
    30 Ratings
    N/A
    0 Ratings

    Mobile Capabilities

    8.5

    Microsoft BI (MSBI)

    85%

    Salesforce

    Feature Set Not Supported
    N/A
    Microsoft BI (MSBI) ranks higher in 3/3 features

    Responsive Design for Web Access

    8.7
    87%
    38 Ratings
    N/A
    0 Ratings

    Mobile Application

    8.4
    84%
    28 Ratings
    N/A
    0 Ratings

    Dashboard / Report / Visualization Interactivity on Mobile

    8.1
    81%
    38 Ratings
    N/A
    0 Ratings

    Application Program Interfaces (APIs) / Embedding

    8.1

    Microsoft BI (MSBI)

    81%

    Salesforce

    Feature Set Not Supported
    N/A
    Microsoft BI (MSBI) ranks higher in 6/6 features

    REST API

    7.8
    78%
    21 Ratings
    N/A
    0 Ratings

    Javascript API

    8.2
    82%
    21 Ratings
    N/A
    0 Ratings

    iFrames

    8.4
    84%
    20 Ratings
    N/A
    0 Ratings

    Java API

    8.4
    84%
    19 Ratings
    N/A
    0 Ratings

    Themeable User Interface (UI)

    8.1
    81%
    20 Ratings
    N/A
    0 Ratings

    Customizable Platform (Open Source)

    7.4
    74%
    16 Ratings
    N/A
    0 Ratings

    Sales Force Automation

    Microsoft BI (MSBI)

    Feature Set Not Supported
    N/A
    8.0

    Salesforce

    80%
    Salesforce.com ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    8.3
    83%
    186 Ratings

    Workflow management

    N/A
    0 Ratings
    8.1
    81%
    177 Ratings

    Territory management

    N/A
    0 Ratings
    7.8
    78%
    146 Ratings

    Opportunity management

    N/A
    0 Ratings
    8.5
    85%
    182 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    7.7
    77%
    170 Ratings

    Contract management

    N/A
    0 Ratings
    7.9
    79%
    143 Ratings

    Quote & order management

    N/A
    0 Ratings
    7.8
    78%
    135 Ratings

    Interaction tracking

    N/A
    0 Ratings
    8.2
    82%
    157 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    7.9
    79%
    128 Ratings

    Customer Service & Support

    Microsoft BI (MSBI)

    Feature Set Not Supported
    N/A
    8.5

    Salesforce

    85%
    Salesforce.com ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    9.0
    90%
    57 Ratings

    Call center management

    N/A
    0 Ratings
    8.4
    84%
    43 Ratings

    Help desk management

    N/A
    0 Ratings
    8.3
    83%
    47 Ratings

    Marketing Automation

    Microsoft BI (MSBI)

    Feature Set Not Supported
    N/A
    8.1

    Salesforce

    81%
    Salesforce.com ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    8.3
    83%
    170 Ratings

    Email marketing

    N/A
    0 Ratings
    8.0
    80%
    144 Ratings

    CRM Project Management

    Microsoft BI (MSBI)

    Feature Set Not Supported
    N/A
    7.7

    Salesforce

    77%
    Salesforce.com ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    7.8
    78%
    159 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    6.7
    67%
    37 Ratings

    Reporting

    N/A
    0 Ratings
    8.4
    84%
    123 Ratings

    CRM Reporting & Analytics

    Microsoft BI (MSBI)

    Feature Set Not Supported
    N/A
    8.3

    Salesforce

    83%
    Salesforce.com ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    8.1
    81%
    158 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    8.3
    83%
    174 Ratings

    Customizable reports

    N/A
    0 Ratings
    8.4
    84%
    182 Ratings

    Customization

    Microsoft BI (MSBI)

    Feature Set Not Supported
    N/A
    8.3

    Salesforce

    83%
    Salesforce.com ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    8.4
    84%
    175 Ratings

    Custom objects

    N/A
    0 Ratings
    8.5
    85%
    167 Ratings

    Scripting environment

    N/A
    0 Ratings
    8.1
    81%
    126 Ratings

    API for custom integration

    N/A
    0 Ratings
    8.2
    82%
    146 Ratings

    Security

    Microsoft BI (MSBI)

    Feature Set Not Supported
    N/A
    8.7

    Salesforce

    87%
    Salesforce.com ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    8.6
    86%
    144 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.8
    88%
    136 Ratings

    Social CRM

    Microsoft BI (MSBI)

    Feature Set Not Supported
    N/A
    8.1

    Salesforce

    81%
    Salesforce.com ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    8.1
    81%
    115 Ratings

    Social engagement

    N/A
    0 Ratings
    8.1
    81%
    113 Ratings

    Integrations with 3rd-party Software

    Microsoft BI (MSBI)

    Feature Set Not Supported
    N/A
    8.0

    Salesforce

    80%
    Salesforce.com ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    8.1
    81%
    149 Ratings

    Compensation management

    N/A
    0 Ratings
    8.0
    80%
    100 Ratings

    Platform

    Microsoft BI (MSBI)

    Feature Set Not Supported
    N/A
    8.2

    Salesforce

    82%
    Salesforce.com ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    8.2
    82%
    158 Ratings

    Attribute Ratings

    • Microsoft BI (MSBI) is rated higher in 4 areas: Likelihood to Recommend, Usability, Support Rating, Implementation Rating
    • Salesforce.com is rated higher in 5 areas: Likelihood to Renew, Availability, Performance, In-Person Training, Online Training

    Likelihood to Recommend

    8.9

    Microsoft BI (MSBI)

    89%
    75 Ratings
    8.0

    Salesforce

    80%
    304 Ratings

    Likelihood to Renew

    8.0

    Microsoft BI (MSBI)

    80%
    25 Ratings
    9.5

    Salesforce

    95%
    50 Ratings

    Usability

    8.6

    Microsoft BI (MSBI)

    86%
    14 Ratings
    8.3

    Salesforce

    83%
    91 Ratings

    Availability

    9.5

    Microsoft BI (MSBI)

    95%
    4 Ratings
    9.8

    Salesforce

    98%
    54 Ratings

    Performance

    7.0

    Microsoft BI (MSBI)

    70%
    4 Ratings
    9.0

    Salesforce

    90%
    36 Ratings

    Support Rating

    8.8

    Microsoft BI (MSBI)

    88%
    21 Ratings
    7.8

    Salesforce

    78%
    118 Ratings

    In-Person Training

    6.9

    Microsoft BI (MSBI)

    69%
    3 Ratings
    7.9

    Salesforce

    79%
    11 Ratings

    Online Training

    8.5

    Microsoft BI (MSBI)

    85%
    2 Ratings
    9.1

    Salesforce

    91%
    15 Ratings

    Implementation Rating

    9.6

    Microsoft BI (MSBI)

    96%
    14 Ratings
    9.4

    Salesforce

    94%
    32 Ratings

    Contract Terms and Pricing Model

    Microsoft BI (MSBI)

    N/A
    0 Ratings
    9.1

    Salesforce

    91%
    10 Ratings

    Product Scalability

    Microsoft BI (MSBI)

    N/A
    0 Ratings
    10.0

    Salesforce

    100%
    2 Ratings

    Professional Services

    Microsoft BI (MSBI)

    N/A
    0 Ratings
    9.3

    Salesforce

    93%
    8 Ratings

    Likelihood to Recommend

    Microsoft BI (MSBI)

    The Microsoft BI suite of tools, which comprises tools from the SQL Server suite, provides end-to-end features and functionality for businesses of any size. Users who need dashboards and reports fast will benefit from this tool. It’s simple to connect to databases, cloud storage systems, and CSV files of any type. This makes the dashboards suitable for a more rapid presentation workflow because we can easily incorporate them into PowerPoint presentations. Enterprise and standard editions are both available for some tools.
    Nilufa Hossain | TrustRadius Reviewer

    Salesforce

    Ability to create dashboards. The project progress can be easily tracked. Tickets can be fed with all the right data and the same can be exported. You can customize the fields as per your usage. Can be used for multiple projects. The reports generated are accurate in nature and can be used for making important decisions and improvements.
    Anonymous | TrustRadius Reviewer

    Pros

    Microsoft BI (MSBI)

    • The layout of Power BI is very intuitive. Someone that is familiar with Excel and working with Charts and Graphs in that environment will find the learning curve a rather short one to start using Power BI.
    • I like the way Power BI fits an assortment of users and how the functionality that you engage is replicated in Excel, that being Power Query and Power Pivot. So what you learn in one tool can be readily applied towards the other which allows you to more effectively apply your training.
    • I appreciate how Microsoft is working to develop tools that go a long ways to empowering the end user. Prior to Power BI I would have had to consult with a "BI" professional to develop a dashboard. With Power BI I don't have to consult with anyone, I can work to put together the dash board I want and using a tool set that is really robust and allows me to engage an enormous amount of data. It's provides a great deal of flexibility and the types of data I can connect to.
    • Updates...Microsoft is working diligently to keep Power BI current with monthly updates. They do a really good job of listening to the end user, if there is functionality not currently present just give them a month or so.
    • Just to be clear, even though it's easy to get going right out of the gate with Power BI it provides plenty of opportunities to create some really sophisticated reporting solutions. With DAX in Power Pivot and M language in Power Query, you are provided with plenty of head room to do some really amazing things in Power BI.
    • Training...there are resources across the web for learning and growing your skills and Power BI. And what's even better is the majority of those resources are free.
    • Data engagement, when presenting the data to the end user Power BI goes a long way to allowing that end user to engage the data and begin to identify root cause by simply interacting with the graph/chart/data set. It allows for really fluid engagement. Prior to Power BI so many times during the presentation of data we often times ended the engagement with that data with more questions than what were answered. With Power BI, more often than not, the end user is able to get answers to the questions by simply clicking on the data in the graph/chart/dataset to see the details. This tool really does have the capacity to make you look like a rock star.
    Jason Leidig | TrustRadius Reviewer

    Salesforce

    • Salesforce.com is extremely customizable. I would not consider it an out-of-the-box solution, although its standard fields allow for fundamental CRM activities and reporting.
    • Salesforce.com is able to integrate with 100s of third-party softwares—often times creating efficiencies in processes.
    • Reports within Salesforce.com have the ability to be simple as a standard Account report, or you can get very granular with your report filtering to segment a very specific result, eg. Accounts in California who are active clients and fall within the pharmaceutical industry and have a specified market capitalization.
    Erik Viager | TrustRadius Reviewer

    Cons

    Microsoft BI (MSBI)

    • The race to perfect gathering of Non-Traditional datasets is on-going; with Microsoft arguably not the leader of the pack in this category.
    • Licensing options for PowerBI visualizations may be a factor. I.e. if you need to implement B2C PowerBI visualizations, the cost is considerably high especially for startups.
    • Some clients are still resistant putting their data on the cloud, which restricts lots of functionality to Power BI.
    Anonymous | TrustRadius Reviewer

    Salesforce

    • Would like easier integration of Einstein data in Salesforce Dashboards so we do not have to navigate to the Analytics Studio.
    • Quicker adoption of custom objects into new offerings like the Pipeline Navigator.
    • Continued expansion of Salesforce Surveys for more features and flexibility.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Microsoft BI (MSBI)

    General

    Free Trial
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $999 per user/per month

    Microsoft BI (MSBI) Editions & Modules

    Edition
    Power BI Pro9.991
    Power BI Premium$4,9952
    1. per user/per month
    2. per month
    Additional Pricing Details

    Salesforce

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $25 per month

    Salesforce Editions & Modules

    Edition
    Essentials$25.001
    Professional$75.001
    Enterprise$150.001
    Unlimited$300.002
    1. Per User/Per Month
    2. Per user/Per month
    Additional Pricing Details

    Likelihood to Renew

    Microsoft BI (MSBI)

    Microsoft BI (MSBI) 8.0
    Based on 25 answers
    Microsoft BI is fundamental to our suite of BI applications. That being said, Northcraft Analytics is focused on delighting our customers, so if the underlying factors of our decision change, we would choose to re-write our BI applications on a different stack. Luckily, mathematics are the fundamental IP of our technology... and is portable across all BI platforms for the foreseeable future.
    Lee Cullom | TrustRadius Reviewer

    Salesforce

    Salesforce 9.5
    Based on 50 answers
    While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
    John Cupoli | TrustRadius Reviewer

    Usability

    Microsoft BI (MSBI)

    Microsoft BI (MSBI) 8.6
    Based on 14 answers
    The Microsoft BI tools have great usability for both developers and end users alike. For developers familiar with Visual Studio, there is little learning curve. For those not, the single Visual Studio IDE means not having to learn separate tools for each component. For end-users, the web interface for SSRS is simple to navigate with intuitive controls. For ad-hoc analysis, Excel can connect directly to SSAS and provide a pivot table like experience which is familiar to many users. For database development, there is beginning to be some confusion, as there are now three tool choices (VS, SSMS, Azure Data Studio) for developers. I would like to see Azure Data Studio become the superset of SSMS and eventually supplant it.
    Anonymous | TrustRadius Reviewer

    Salesforce

    Salesforce 8.3
    Based on 91 answers
    Compared to the Salesforce Classic layout, the Lightning Experience is very user-friendly. Customize your top navigation bar to include quick links to your most frequently used records, objects, or reports. There are free online courses from Salesforce called "Trail Heads" to help new users get acquainted with the CRM. As a whole, it's a well-designed and user-friendly website. All is well, and there have been no problems so far.
    Al Mubassir Muin | TrustRadius Reviewer

    Reliability and Availability

    Microsoft BI (MSBI)

    Microsoft BI (MSBI) 9.5
    Based on 4 answers
    The product has been reliable.
    Robert Goodman | TrustRadius Reviewer

    Salesforce

    Salesforce 9.8
    Based on 54 answers
    Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
    Kyle Dugger | TrustRadius Reviewer

    Performance

    Microsoft BI (MSBI)

    Microsoft BI (MSBI) 7.0
    Based on 4 answers
    SQL Server Reporting Services (SSRS) can drag at times. We created two report servers and placed them under an F5 load balancer. This configuration has worked well. We have seen sluggish performance at times due to the Windows Firewall.
    Robert Goodman | TrustRadius Reviewer

    Salesforce

    Salesforce 9.0
    Based on 36 answers
    Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
    Points per Salesforce -
    1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
    2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
    3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
    4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
    5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
    6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
    7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
    8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
    9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
    Rob Gottschalk | TrustRadius Reviewer

    Support Rating

    Microsoft BI (MSBI)

    Microsoft BI (MSBI) 8.8
    Based on 21 answers
    While support from Microsoft isn't necessarily always best of breed, you're also not paying the price for premium support that you would on other platforms. The strength of the stack is in the ecosystem that surrounds it. In contrast to other products, there are hundreds, even thousands of bloggers that post daily as well as vibrant user communities that surround the tool. I've had much better luck finding help with SQL Server related issues than I have with any other product, but that help doesn't always come directly from Microsoft.
    Jacob Saunders | TrustRadius Reviewer

    Salesforce

    Salesforce 7.8
    Based on 118 answers
    Account managers are awesome for the most part but change every year. So just as they are getting to know your business they usually switch accounts. We have premier success now which gives us 24/7 access to support, which has been helpful as we deal with integration issues with APIs and across Salesforce products.
    Anonymous | TrustRadius Reviewer

    In-Person Training

    Microsoft BI (MSBI)

    Microsoft BI (MSBI) 6.9
    Based on 3 answers
    This training was more directed toward what the product was capable of rather than actual programming.
    Stephanie Grice | TrustRadius Reviewer

    Salesforce

    Salesforce 7.9
    Based on 11 answers
    I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

    I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
    Anonymous | TrustRadius Reviewer

    Online Training

    Microsoft BI (MSBI)

    Microsoft BI (MSBI) 8.5
    Based on 2 answers
    I have used on-line training from Microsoft and from Pragmatic Works. I would recommend Pragmatic Works as the best way to get up to speed quickly, and then use the Microsoft on-line training to deep dive into specific features that you need to get depth with.
    Sean Brady | TrustRadius Reviewer

    Salesforce

    Salesforce 9.1
    Based on 15 answers
    I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

    We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    Microsoft BI (MSBI)

    Microsoft BI (MSBI) 9.6
    Based on 14 answers
    We are a consulting firm and as such our best resources are always billing on client projects. Our internal implementation has weaknesses, but that's true for any company like ours. My rating is based on the product's ease of implementation.
    Jacob Saunders | TrustRadius Reviewer

    Salesforce

    Salesforce 9.4
    Based on 32 answers
    Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Microsoft BI (MSBI)

    We have used the built in ConnectWise Manager reports and custom reports. The reports provide static data. PowerBI shows us live data we can drill down into and easily adjust parameters. It's much more useful than a static PDF report.
    Bradley Geppert | TrustRadius Reviewer

    Salesforce

    When evaluating a CRM solution for our company we had a fairly simple decision process. We had to decide to buy vs build an internal solution - which we found for the cost Salesforce would save from development / IT perspective and provide a more robust solution. The closest out of the box competitor we looked at was the Microsoft Dynamics CRM product -and again, we found Salesforce to be a more robust / cost effective solution.
    Anonymous | TrustRadius Reviewer

    Contract Terms and Pricing Model

    Microsoft BI (MSBI)

    No score
    No answers yet
    No answers on this topic

    Salesforce

    Salesforce 9.1
    Based on 10 answers
    The contract process was arduous. Some of that was because of the purchasing issues with our university, but as mentioned previously, we got a quote for a package and then they also recommended add-on fees. These were things we did not end up going with because we had budgeted based on the originally quoted amount. This has slowed down our implementation phase and meant we were paying for two CRM software for longer than I would have liked.
    Anonymous | TrustRadius Reviewer

    Scalability

    Microsoft BI (MSBI)

    No score
    No answers yet
    No answers on this topic

    Salesforce

    Salesforce 10.0
    Based on 2 answers
    I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.
    Anonymous | TrustRadius Reviewer

    Professional Services

    Microsoft BI (MSBI)

    No score
    No answers yet
    No answers on this topic

    Salesforce

    Salesforce 9.3
    Based on 8 answers
    Using Salesforce.com has made my daily routines more efficient and simplified the manual tasks I had to perform independently. I can now access data from any device, online or offline, and provide better guidance to my team about the forecasts provided by the built-in artificial intelligence (AI). A chat with a Salesforce support specialist would be great. The knowledge base has a community forum where Salesforce users can ask questions and learn more about the product.
    Aononna Tazin | TrustRadius Reviewer

    Return on Investment

    Microsoft BI (MSBI)

    • As a SaaS provider we see being able to provide self-service BI to our client users as a competitive advantage. In fact the MSSQL enabled BI is a contributing factor to many winning RFPs we have done for prospective client organisations.
    • However MSSQL BI requires extensive knowledge and skills to design and develop data warehouses & data models as a foundation to support business analysts and users to interrogate data effectively and efficiently. Often times we find having strong in-house MSSQL expertise is a bless.
    Haibo Yang | TrustRadius Reviewer

    Salesforce

    • Companies that either hire consulting expertise or have in-house experts will benefit the most. It can be a powerful tool. Manage it correctly and there will be great benefits.
    • Conversely, if companies don't implement Salesforce.com with a plan, there will be frustration and small if any ROI realized.
    Quentin Goin | TrustRadius Reviewer

    Screenshots

    Add comparison