Microsoft Dynamics 365 Field Service (FieldOne) vs. Service Fusion

Microsoft Dynamics 365 Field Service (FieldOne)

Service Fusion

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Microsoft Dynamics 365 Field Service (FieldOne)	Score 8.3 out of 10	N/A	Microsoft Dynamics 365 Field Service is the updated, rebranded replacement for FieldOne Sky, a field service management acquired by Microsoft in 2015. Microsoft Dynamics 365 Field Service (and the former FieldOne) is built around features such as scheduling and dispatching optimization, automated routing, and built-in customer relationship management (CRM).	$20 per month per user
Service Fusion	Score 8.1 out of 10	N/A	Service Fusion headquartered in Irving offers their field service management software solution, combining customer management, dispatch and scheduling, estimating, as well as invoicing and payment management.	$99 per month

Pricing

Microsoft Dynamics 365 Field Service (FieldOne)

Service Fusion

Editions & Modules

Subsequent qualifying1 Dynamics 365 app: $20
per month per user
First Dynamics 365 app: $95
per month per user

Starter: $99.00
per month
Plus: $199.00
per month
Pro: $349.00
per month

Offerings

Pricing Offerings
Microsoft Dynamics 365 Field Service (FieldOne)	Service Fusion
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

User must be licensed for Dynamics 365 Field Service to qualify for reduced pricing.

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More Pricing Information

Community Pulse
	Microsoft Dynamics 365 Field Service (FieldOne)	Service Fusion

Best Alternatives
	Microsoft Dynamics 365 Field Service (FieldOne)	Service Fusion
Small Businesses	MethodCRM Score 9.3 out of 10	MethodCRM Score 9.3 out of 10
Medium-sized Companies	Oracle Service Score 8.2 out of 10	Oracle Service Score 8.2 out of 10
Enterprises	Oracle Service Score 8.2 out of 10	Oracle Service Score 8.2 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Microsoft Dynamics 365 Field Service (FieldOne)	Service Fusion
Likelihood to Recommend	- (0 ratings)	9.0 (1 ratings)

User Testimonials
	Microsoft Dynamics 365 Field Service (FieldOne)	Service Fusion
Likelihood to Recommend	Microsoft Microsoft Dynamics 365 Field Service is [...] one of the best tools when it comes to delivering on-site service to customer locations. Organizations can follow [a] proactive and predictive service model by using Connected Field Service, [which] provides capabilities to connect to IoT devices and to remotely diagnose, monitor, and service the devices by integrating with Microsoft Azure IoT Hub and using Microsoft Azure IoT Hub PaaS offering. Incentivized Verified User Anonymous Read full review	Service Fusion Service Fusion is a fantastic application for any business conducting fieldwork. Any instance in which you need to schedule and route agents for services (ie onsite repair services, contractors, construction, project management firms). Additionally, it could be applied to field sales representatives. As Service Fusion does have a CRM function, a structured sales organization could apply the features to track and follow up on lead generation and/or sales visits! Incentivized BW Braden Woods Director of Business Development and Marketing Read full review
Pros	Microsoft Optimized Resource Scheduling - both manual and automatic. Field Service (Dynamics 365) mobile app for the field service agents Seamless Integration with other [Microsoft] Dynamics 365 Apps through Dataverse and other Power Platform products Incentivized Verified User Anonymous Read full review	Service Fusion GPS Integration for routing agents/technicians to job sites. Reporting, especially post-ticket completion. Customer Management - containing all pertinent files and information for a given customer. Incentivized BW Braden Woods Director of Business Development and Marketing Read full review
Cons	Microsoft Being a part of Dynamics 365 Customer Engagement Apps and as it uses Power Platform, to fully leverage all the features and understand its capabilities, one has to know those related products and technologies also. Field Service Mobile support is ending in June 2022, and transitioning to the new Field Service (Dynamics 365) [so that] is something the existing customers would have to plan [for]. Incentivized Verified User Anonymous Read full review	Service Fusion Integrations with 3rd Party Applications - especially CRM. Access permissions are complicated and somewhat unnecessary. Incentivized BW Braden Woods Director of Business Development and Marketing Read full review
Return on Investment	Microsoft ROI has increased along with customer satisfaction after the organization has adopted Microsoft Dynamics 365 Field Service. Incentivized Verified User Anonymous Read full review	Service Fusion Postive ROI. Streamlined scheduling process for field service calls. Reporting has generated a traceable trail for long-term customers, to help better serve their needs. Incentivized BW Braden Woods Director of Business Development and Marketing Read full review
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