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Top Rated
777 Ratings

Microsoft Dynamics 365

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Top Rated
777 Ratings
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Score 7.7 out of 100
7 Ratings
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Score 3.4 out of 100

Feature Set Ratings

  • Microsoft Dynamics 365 ranks higher in 8 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Integrations with 3rd-party Software, Platform
  • Tour de Force CRM ranks higher in 1 feature set: Security

Sales Force Automation

8.6

Microsoft Dynamics 365

86%
6.4

Tour de Force CRM

64%
Microsoft Dynamics 365 ranks higher in 6/9 features

Customer data management / contact management

8.2
82%
70 Ratings
10.0
100%
1 Rating

Workflow management

8.0
80%
69 Ratings
N/A
0 Ratings

Territory management

8.3
83%
53 Ratings
10.0
100%
1 Rating

Opportunity management

9.0
90%
65 Ratings
10.0
100%
1 Rating

Integration with email client (e.g., Outlook or Gmail)

9.5
95%
68 Ratings
1.0
10%
1 Rating

Contract management

8.5
85%
54 Ratings
N/A
0 Ratings

Quote & order management

9.0
90%
50 Ratings
5.0
50%
1 Rating

Interaction tracking

8.7
87%
62 Ratings
7.0
70%
1 Rating

Channel / partner relationship management

8.5
85%
53 Ratings
2.0
20%
1 Rating

Customer Service & Support

7.8

Microsoft Dynamics 365

78%
5.5

Tour de Force CRM

55%
Microsoft Dynamics 365 ranks higher in 2/3 features

Case management

7.7
77%
53 Ratings
8.0
80%
1 Rating

Call center management

8.1
81%
46 Ratings
N/A
0 Ratings

Help desk management

7.4
74%
51 Ratings
3.0
30%
1 Rating

Marketing Automation

8.3

Microsoft Dynamics 365

83%
4.0

Tour de Force CRM

40%
Microsoft Dynamics 365 ranks higher in 2/2 features

Lead management

8.9
89%
63 Ratings
7.0
70%
1 Rating

Email marketing

7.7
77%
64 Ratings
1.0
10%
1 Rating

CRM Project Management

8.4

Microsoft Dynamics 365

84%
3.7

Tour de Force CRM

37%
Microsoft Dynamics 365 ranks higher in 3/3 features

Task management

8.5
85%
61 Ratings
1.0
10%
1 Rating

Billing and invoicing management

8.5
85%
45 Ratings
7.0
70%
1 Rating

Reporting

8.3
83%
55 Ratings
3.0
30%
1 Rating

CRM Reporting & Analytics

8.6

Microsoft Dynamics 365

86%
8.0

Tour de Force CRM

80%
Microsoft Dynamics 365 ranks higher in 3/3 features

Forecasting

8.9
89%
57 Ratings
8.0
80%
1 Rating

Pipeline visualization

8.2
82%
63 Ratings
8.0
80%
1 Rating

Customizable reports

8.8
88%
65 Ratings
8.0
80%
1 Rating

Customization

8.1

Microsoft Dynamics 365

81%
6.0

Tour de Force CRM

60%
Microsoft Dynamics 365 ranks higher in 4/4 features

Custom fields

8.4
84%
68 Ratings
6.0
60%
1 Rating

Custom objects

8.1
81%
63 Ratings
N/A
0 Ratings

Scripting environment

8.0
80%
50 Ratings
N/A
0 Ratings

API for custom integration

8.0
80%
54 Ratings
6.0
60%
1 Rating

Security

8.6

Microsoft Dynamics 365

86%
9.5

Tour de Force CRM

95%
Tour de Force CRM ranks higher in 2/2 features

Single sign-on capability

8.8
88%
58 Ratings
10.0
100%
1 Rating

Role-based user permissions

8.4
84%
59 Ratings
9.0
90%
1 Rating

Social CRM

8.3

Microsoft Dynamics 365

83%

Tour de Force CRM

Feature Set Not Supported
N/A
Microsoft Dynamics 365 ranks higher in 2/2 features

Social data

8.3
83%
38 Ratings
N/A
0 Ratings

Social engagement

8.2
82%
39 Ratings
N/A
0 Ratings

Integrations with 3rd-party Software

8.5

Microsoft Dynamics 365

85%
3.0

Tour de Force CRM

30%
Microsoft Dynamics 365 ranks higher in 2/2 features

Marketing automation

8.6
86%
58 Ratings
3.0
30%
1 Rating

Compensation management

8.4
84%
31 Ratings
N/A
0 Ratings

Platform

8.2

Microsoft Dynamics 365

82%
8.0

Tour de Force CRM

80%
Microsoft Dynamics 365 ranks higher in 1/1 features

Mobile access

8.2
82%
50 Ratings
8.0
80%
1 Rating

Attribute Ratings

  • Microsoft Dynamics 365 is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

Microsoft Dynamics 365

80%
91 Ratings
7.0

Tour de Force CRM

70%
1 Rating

Likelihood to Renew

7.9

Microsoft Dynamics 365

79%
19 Ratings

Tour de Force CRM

N/A
0 Ratings

Usability

8.1

Microsoft Dynamics 365

81%
21 Ratings

Tour de Force CRM

N/A
0 Ratings

Support Rating

8.2

Microsoft Dynamics 365

82%
15 Ratings

Tour de Force CRM

N/A
0 Ratings

Online Training

7.5

Microsoft Dynamics 365

75%
2 Ratings

Tour de Force CRM

N/A
0 Ratings

Implementation Rating

9.5

Microsoft Dynamics 365

95%
8 Ratings

Tour de Force CRM

N/A
0 Ratings

Contract Terms and Pricing Model

5.7

Microsoft Dynamics 365

57%
4 Ratings

Tour de Force CRM

N/A
0 Ratings

Professional Services

7.5

Microsoft Dynamics 365

75%
2 Ratings

Tour de Force CRM

N/A
0 Ratings

Likelihood to Recommend

Microsoft Dynamics 365

We work in a Cloud environment with Azure where using Microsoft Dynamics 365 as a CRM and ERP application helps us to a great extent. We mostly deal with data projects at the moment and combining/Integrating Microsoft Dynamics 365 with other Microsoft applications is easier that helps us to meet the project objective and our goal.
Anonymous | TrustRadius Reviewer

Tour de Force CRM

Tour de Force can be very useful if you have someone on staff to configure and set it up. It needs constant upkeep with changes in what's needed, and constant updates. This would not be good for small businesses that do not have a sales teem. They charge heavily for tech support.
Mike Bursack | TrustRadius Reviewer

Pros

Microsoft Dynamics 365

  • Some useful out-of-the-box features, like mass uploads of Leads from trade shows or when qualifying a Lead, CRM automatically creates the Opportunity, Contact, and Account for you, etc.
  • Really powerful customizations through the user interface to improve user experience. Things like Business Rules, for example, if Field A = 1, then Field B = 2 and Field C = 2, if Field A = 2, then Field B and Field C don't apply, so automatically hide them.
  • Or other functionality that improves user experience, like Business Process Flows. These walk users step by step through our business process, helping them know when certain actions should take place, and at what point other data is now required. We've used this extensively with our Lead to Opportunity to Quote to Order process, helping users understand the business process each step of the way.
  • Customizations built on top of the platform now called model-driven PowerApps. You can have connections to "typical" data, like Accounts, Contacts, or Opportunities, for example, but then connect that data to custom entities, records that only apply to your specific business. This is all done through the user interface and allows you to customize and automate specific line-of-business applications for your specific needs.
  • Behind the scenes, D365 CE is built on SQL. So the data conforms to industry standards and makes it much easier to interact with. Your developers and IT team will thank you.
Anonymous | TrustRadius Reviewer

Tour de Force CRM

  • We can quickly see Customers sales for the week, month, year, and past years.
  • We can get deep into the data of a customers sales history and what they are or aren't buying.
Mike Bursack | TrustRadius Reviewer

Cons

Microsoft Dynamics 365

  • Microsoft Dynamics 365 storage & license cost can prohibit some large deployments or even cost-sensitive small projects from using the platform (although I'm certain most deployments would realize a positive ROI if implemented correctly with process automation).
  • The cost and licensing document for Dynamics 365 is 61 pages and will take a rocket scientist to understand it. It's better to just have your Microsoft help estimate the cost if they are willing to help you that.
  • The documentation on how to first fully understand the Out of the Box default solution and settings is lacking or even non-existing. This has the potential to derail Dynamic 365 launches and implementations from the gitgo. Want to use an out of the box entity?.. well it's probably related to 5 other entities that require configuration and full understanding of it to successful implement. And you ask where is the laymen guide or instructions?... User groups and forums. In Summary, Microsoft can up its game in deployment training and supporting documentation.
  • Microsoft needs to incentivize more external platforms to build app connectors for easy integration, such as ZenDesk, Slack, Tableau, etc. Even the current connector apps such as Salesforce, MailChimp, Docusign are useless or don't work at all.
  • Several limitations inhibit successful Dynamics 365 deployments such as: limited number of Rollup field calculations (summarizing fields on child/related records), limited number rows that can exported to Excel via advanced find, Dynamics 365 files, log and database storage size limit is extremely small and will always require purchasing additional storage (for Online deployments).
  • New user buy-in or acceptance or system platform changes can be difficult if a solid change management plan isn't enacted.
  • Don't expect much help from Microsoft on implementation or solutions unless it's a technical flaw with the platform. Microsoft relies on their MVP partner network to consult for implementations at a hefty cost. Hiring a knowledgeable and savvy Dynamics 365 System Administrator can reduce the need for consultant support; of course, this is dependant upon many many variables.
Justin Pink | TrustRadius Reviewer

Tour de Force CRM

  • There's too much data, and sales people have trouble finding what they need.
  • It can be hard for IT or sales manager to manage all the data in an informational way.
Mike Bursack | TrustRadius Reviewer

Pricing Details

Microsoft Dynamics 365

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$44 per month

Tour de Force CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

Likelihood to Renew

Microsoft Dynamics 365

Microsoft Dynamics 365 7.9
Based on 19 answers
CRM has allowed us to keep all of our data in one place that is easy for all users within the company to view. I came into the company after they had been using CRM for about 4 years. They have all said that since we have used this it has helped us control work processes better, it has allowed us to be able to track things so much better, and has been something that has helped unite many processes that used to be all over the place.We are currently using CRM 4.0 and are planning on upgrading in the next 18 months to the 2011 version. Support for 4.0 is almost all but dried up. Understandably so. Some of the customization we have done, and a plugins we use, are now contained within the 2011 version so we are looking forward to that upgrade.We use an email marketing company as well, and they primarily support the 2011 version, but their product connects and is integrated within CRM. This is a great benefit as well so that all of our marketing information can be contained in one location.
Chris Jensen | TrustRadius Reviewer

Tour de Force CRM

No score
No answers yet
No answers on this topic

Usability

Microsoft Dynamics 365

Microsoft Dynamics 365 8.1
Based on 21 answers
My review can help others to choose the correct CRM like Microsoft Dynamics 365 CRM. I see lots of great things in Microsoft Dynamics 365 that make your business easy and smooth also MS allows users to customize the software according to their needs. So Thought I should share my experience with others.
Mohd Nazish | TrustRadius Reviewer

Tour de Force CRM

No score
No answers yet
No answers on this topic

Support Rating

Microsoft Dynamics 365

Microsoft Dynamics 365 8.2
Based on 15 answers
Our partner, Ledgeview Partners has been FANTASTIC to work with. They are always timely in their response and have taken time to understand our business and our specific needs. We've made a lot of advanced customizations and they have been a great help in making those updates.
Todd Jankowski | TrustRadius Reviewer

Tour de Force CRM

No score
No answers yet
No answers on this topic

Implementation Rating

Microsoft Dynamics 365

Microsoft Dynamics 365 9.5
Based on 8 answers
We used a data warehouse to house our data, and our IT team and implementation vendor worked diligently ahead of time to construct idea implementation plans. Out of millions of records- we had less than a dozen errors, which is remarkable. My major insight is simply having a group of completely devoted individuals working towards your goal who fully understand the desired outcome. Focused resources for implementation season are critical to success.
Sara Tsoodle | TrustRadius Reviewer

Tour de Force CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Microsoft Dynamics 365

Microsoft Dynamics was part of a system overhaul for a local school, and we looked at many products. If we had used it for a company with low turnover, then it might have been more feasible. They needed something a new person could learn quickly, someone who might also be learning marketing terms at the same time - especially if there is nobody to train the individual now expected to know the system. Similar issues occurred with all of these programs (we called it being too big for their britches), and one of the bigger things we liked was that it is more compatible with MS Office products in both technical and visual appeal. If you have a steady employees who use a CRM consistently, low turnover, and those who are very familiar with Office products, Dynamics would be the smartest option for you. Unfortunately, this was just not true for the school environment
Patrick Stephens | TrustRadius Reviewer

Tour de Force CRM

Tour de Force was less expensive than Sales Force, and has more abilities that Epicor CRM.
Mike Bursack | TrustRadius Reviewer

Contract Terms and Pricing Model

Microsoft Dynamics 365

Microsoft Dynamics 365 5.7
Based on 4 answers
On our purchase, I'd been interrogated about our usage. Our needs are met by Microsoft Dynamics 365, which is simple to use. With so much data and information available, we must ensure that it is presented correctly to managers. Due to a lack of use, we don't have to spend as much money on Salesforce.
Mst Rahima Khatun | TrustRadius Reviewer

Tour de Force CRM

No score
No answers yet
No answers on this topic

Professional Services

Microsoft Dynamics 365

Microsoft Dynamics 365 7.5
Based on 2 answers
My company's preferred program right now is Microsoft Dynamics 365. We use it to keep track of customers and important sales metrics in a streamlined manner. Anyone familiar with CRMs will find the tool extremely useful. Considering that we have a good turnover, this product will be used for its basic segments. As a result, there are few chances of error with Microsoft dynamics because it is so easy to use. Many options for recording data on these leads are available. It meets our needs and pays off.
Mst Rahima Khatun | TrustRadius Reviewer

Tour de Force CRM

No score
No answers yet
No answers on this topic

Return on Investment

Microsoft Dynamics 365

  • For those without a centralized, all in one solution for major HR, Finance and other departments, Microsoft Dynamics 365 has vastly improved employee time utilization and profit.
  • Migrating clients from on-premise to the cloud has reaped benefits including better security, no unscheduled downtime and frequent updates to functionality.
  • Those transferring from cheaper solutions have lost money in the aim to be better integrated with other Microsoft products and AI they don't really utilize.
Alexander Cooper | TrustRadius Reviewer

Tour de Force CRM

  • Better customer visibility.
  • We have better customer rating for finding top and bottom customers based on orders.
Mike Bursack | TrustRadius Reviewer

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