Microsoft Dynamics RMS (Discontinued) vs. Oracle Hospitality - MICROS POS

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Microsoft Dynamics RMS (Discontinued)
Score 6.0 out of 10
N/A
Microsoft Dynamics RMS was a retail point of sale and RMS. Support for the product ended in 2016.N/A
Oracle Hospitality - MICROS POS
Score 1.1 out of 10
N/A
Oracle Hospitality is the successor to MICROS eCommerce software, modular software dedicated to the needs of airlines, hotels and resports, sport venues, restaurants and bars, and others. The MICROS Point-of-Sale (PoS) systems are available and now offered by Oracle since the acquisition of MICROS Systems in 2014, and are now part of the Oracle Hospitality Suite.N/A
Pricing
Microsoft Dynamics RMS (Discontinued)Oracle Hospitality - MICROS POS
Editions & Modules
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Offerings
Pricing Offerings
Microsoft Dynamics RMS (Discontinued)Oracle Hospitality - MICROS POS
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Microsoft Dynamics RMS (Discontinued)Oracle Hospitality - MICROS POS
Top Pros
Top Cons
Best Alternatives
Microsoft Dynamics RMS (Discontinued)Oracle Hospitality - MICROS POS
Small Businesses
Lightspeed Retail
Lightspeed Retail
Score 6.2 out of 10
Square POS
Square POS
Score 9.1 out of 10
Medium-sized Companies
Epicor Eagle
Epicor Eagle
Score 8.3 out of 10
Shopify
Shopify
Score 8.8 out of 10
Enterprises

No answers on this topic

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
Microsoft Dynamics RMS (Discontinued)Oracle Hospitality - MICROS POS
Likelihood to Recommend
8.0
(1 ratings)
1.1
(5 ratings)
User Testimonials
Microsoft Dynamics RMS (Discontinued)Oracle Hospitality - MICROS POS
Likelihood to Recommend
Microsoft
Like I said before, it's great to use when you have to manage multiple warehouses, multiple stores or multiple websites, or all of the above and you need to keep an up to date inventory for all locations. Once learned it will make anyone's job much easier to do each day.
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Oracle
In my experience, there has not been a resolution on outstanding tickets opened two years ago during the initial implementation. Simple things like time reporting, creating buttons, and marking items as "unavailable" have issues. The system has a lag when servers log out of checks that prevents them from opening the checks on another terminal without a wait that feels like an eternity in the restaurant industry and with direct impact to the guest. Good luck calling support. Most of my experience involves the person I spoke with having no idea how to fix my issue and having to "escalate the ticket." This escalation process will last weeks, months, and in our case, years with no resolution.
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Pros
Microsoft
  • Once you set it up correctly, it just works
  • Can be customized
  • Tons of options
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Oracle
  • Real time sales
  • Real time labor costs
  • Integration with account software
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Cons
Microsoft
  • Steep learning curve
  • Not as advanced as new systems on the market
  • Can be buggy with websites
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Oracle
  • Support is awful. Oracle does not directly support end-users and depends on resellers to offer support. So if there is a bug or breaking change, we have to jump through hoops to get something fixed.
  • Does not play well with other software or interfaces. There are interfaces but they lack a serious amount of features that are crucial to our business.
  • The guest facing hardware does not hold up to constant use very well.
  • The backend hardware is lacking in PCI compliance and is not meant for enterprise use.
  • The software itself looks as if it is stuck in the early 2000s and there has been no sign of an update in many years.
  • Reporting is difficult to set up and use and you have to rely on third-party reporting to get decent usable reports.
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Alternatives Considered
Microsoft
It's been so long since we actually chose this program, I am not sure of the competitors out now. I started using it a couple years ago, but our company has used it for maybe 10 years now? We plan on reviewing other systems next year, so I will know more then.
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Oracle
We've stayed with MICROS mainly due to that's how we've always operated and to switch operating POS systems would be a HUGE learning curve for everyone involved.
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Return on Investment
Microsoft
  • It has saved us time by not having to do anything manually
  • It has kept our inventory updated so customers are not upset
  • It's always worked, so not a lot of dev/support money required
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Oracle
  • Micros has allowed us to leverage our margin by using our own credit processor and loyalty program. We've seen success from both of these platforms (not Micros) and have been able to save money on the extra costs of using Micros.
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