Microsoft Intune (formerly Microsoft Endpoint Manager), combining the capabilities of the former Microsoft System Center Configuration Manager, SCCM or ConfigMgr, is presented as a unified endpoint management option. Microsoft Intune is an endpoint management solution for mobile devices, an MDM solution that allows the user to securely manage iOS, Android, Windows, and macOS devices with a single endpoint management solution. The component Endpoint Configuration Manager (the…
$5
per user/per month
Spiceworks Help Desk
Score 8.3 out of 10
N/A
Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based…
Microsoft System Center Configuration manager was always selected because it combines several standalone solutions provided by other vendors. Has great integration with all Microsoft services including Azure. Being an enterprise standard level product, you can expect that your …
The main commercial alternative product evaluated was Zendesk, which was not selected because of the price. The second alternative researched was the osTicket, which was not selected as it was complicated to configure. With hindsight, I would suggest using osTicket instead of …
Based on pervious experience with different solutions we were reviewing BMC Track-It, ManageEngine ServiceDesk Plus and a few less common solutions. We were comparing needed functionality vs deployment process vs price. Spiceworks won based on two of three points.
Out of the software that I have listed above, Spiceworks was selected over the others solely based on price. That does not mean that Spiceworks is less effective, it is just that the others have different features, but you pay for those features. Purely as asset management, …