Top Rated
183 Ratings
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Score 8.2 out of 100
6 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

Microsoft Endpoint Manager (Microsoft Intune + SCCM) is well suited for any organization or company size. Probably is used more in depth in organizations or companies that have 20 or more PCs. Being that Microsoft Endpoint Manager (Microsoft Intune + SCCM) comes with Microsoft 365 Business Premium is a huge plus which makes it very well suited for any size business, especially small businesses.
Rich Lusk | TrustRadius Reviewer

Symantec IT Management Suite

The Symantec IT Management Suite is used throughout the company (global). It is efficient and reports via email any type of problem found, from threats to attacks. The update on the clients is carried out without being noticed. When the system is doing some sort of scan, older computers are slow. Other than that, I believe it is an ideal software for monitoring the entire infrastructure.
Denis Pereira | TrustRadius Reviewer

Feature Rating Comparison

IT Asset Management

Microsoft Endpoint Manager (Microsoft Intune + SCCM)
Symantec IT Management Suite
8.6
Software and hardware inventory tracking
Microsoft Endpoint Manager (Microsoft Intune + SCCM)
Symantec IT Management Suite
7.0
License management
Microsoft Endpoint Manager (Microsoft Intune + SCCM)
Symantec IT Management Suite
10.0
Asset lifecycle monitoring
Microsoft Endpoint Manager (Microsoft Intune + SCCM)
Symantec IT Management Suite
9.0
Contract management
Microsoft Endpoint Manager (Microsoft Intune + SCCM)
Symantec IT Management Suite
9.0
Asset relationship management
Microsoft Endpoint Manager (Microsoft Intune + SCCM)
Symantec IT Management Suite
8.0

Pros

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

  • [Microsoft Endpoint Manager (Microsoft Intune + SCCM)] helps to speed up the deployment of patches/software throughout our environment. I can easily build a package and then deploy across all endpoints.
  • The ability to supercede software is also quite handy. This automates the removal of old versions and replacing them with newer versions.
  • The Intune Autopilot option is very useful if you want to deploy software to devices straight out of the box. You can configure them to download software when a user opens a new PC and turns it on for the first time.
Anonymous | TrustRadius Reviewer

Symantec IT Management Suite

  • End to end workstation imaging with a 45 minute average for OS, drivers and base software with only 1 technician touch to name the workstation.
  • Application usage reporting on what software is being used and how much - broken down by site, department and user.
  • 5% of managed workstations were patched.
  • IT lifecycle reports were automated with live inventory feeds to enable purchase reports.
Shawn Mayhew | TrustRadius Reviewer

Cons

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

  • The program itself can be challenging to use, especially if there hasn't been any formal training on the use of the product. Either training/reviewing documentation is recommended prior to using SCCM.
  • At times, it can be difficult to try and find out why a certain machine that's listed in SCCM says that the endpoint has the SCCM client and shows as Active, but in fact, it's not. It's also difficult at times to try and figure out why the client can't be pushed down to the endpoint.
  • Even though the remote assistance features in SCCM are really good, it can be challenging at times when the remote options don't work for a particular endpoint, even though the machine is active, online, etc.
Anonymous | TrustRadius Reviewer

Symantec IT Management Suite

  • Increased memory consumption
  • Older machines can not support the program
Denis Pereira | TrustRadius Reviewer

Likelihood to Renew

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

Microsoft Endpoint Manager (Microsoft Intune + SCCM) 9.7
Based on 2 answers
Mascom Wireless is a Microsoft shop and SCCM has proved to be helpful in keeping our Microsoft products up to date every month without fail. We also have a Microsoft Enterprise Agreement which we renewed for three years ending 2022. The remote access utility works wonders for the organisation and have saved travel bills including subsistance allowance.We have been able to fulfill security audits both internal and external. We have been able to keep a robust inventory of our computer assets and nothing falls of the cracks
Junie Johwa | TrustRadius Reviewer

Symantec IT Management Suite

No score
No answers yet
No answers on this topic

Usability

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

Microsoft Endpoint Manager (Microsoft Intune + SCCM) 7.7
Based on 5 answers
The console is not intuitive and does not work well often. Due to the complexity of the product, documentation can be confusing. When properly configured, routine tasks like OS deployment, remote control, and software deployment are easy to do. Troubleshooting of System Center Configuration Manager issues is hard, as there are various logs, and their content can be hard to understand.
Anonymous | TrustRadius Reviewer

Symantec IT Management Suite

Symantec IT Management Suite 9.0
Based on 1 answer
I am bit biased after using Symantec ITSM for 10 plus years. However, I found its ability to wrap everything into one console for at a view enterprise health a powerful tool for my department and others. The ability to provide self healing of software packages to workstations was especially powerful. The ability to customize data connections to other tools and automate those inputs and outputs let us provide the business data to support enterprise decisions on Hardware and software usage.
Shawn Mayhew | TrustRadius Reviewer

Performance

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

Microsoft Endpoint Manager (Microsoft Intune + SCCM) 7.1
Based on 28 answers
It's a 'heavy' system, which demands a lot of resources form the datacenter perspective. So, make sure you followed the requirements to avoid frustration in the future. From the 'client' perspective, it's fine. I've never had any issue with that.
Eduardo Viero | TrustRadius Reviewer

Symantec IT Management Suite

No score
No answers yet
No answers on this topic

Support Rating

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

Microsoft Endpoint Manager (Microsoft Intune + SCCM) 8.2
Based on 19 answers
Being a Microsoft product, support was good. Out interaction was limited to our in-house IT team which was installing the Intune app in our mobile device. The installation was smooth and we haven't faced any difficulties with the app while using it. Provides a smooth and secure access to all Office 365 apps in mobile while separating the personal and professional data.
Anonymous | TrustRadius Reviewer

Symantec IT Management Suite

Symantec IT Management Suite 8.0
Based on 2 answers
With the Blue Coat acquisition the question remains on how much support Symantec is going to give the ITSM suite. Its just not that sexy anymore to have to support a product that touches all the hardware anymore. A few of the really good support reps have gone the way of private which is very concerning.
Shawn Mayhew | TrustRadius Reviewer

Implementation Rating

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

Microsoft Endpoint Manager (Microsoft Intune + SCCM) 8.9
Based on 4 answers
Work with a "test group" of users who you have a good relationship with so that when things don't work properly they understand!Work with your partner nicely without forcing things especially timelines as you are bound to make mistakes and create oversights in the projectManagement can also interfere with the implementation (which can cause delays) if you make too many mistakes which takes me back to having a "test group" where you have good relations
Junie Johwa | TrustRadius Reviewer

Symantec IT Management Suite

No score
No answers yet
No answers on this topic

Alternatives Considered

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

SCCM's bread and butter has been imaging, and that still can't be beat. With cloud computing becoming more normal, however, we are seeing fewer instances where we are flat out imaging devices as they come in. However, [Microsoft] Endpoint Manager still [excels] in this area. Application deployment is reliable but requires patience. Other products such as PDQ or Goverlan will provide more immediate satisfaction for net admins looking to deploy an application right then and there.
Caleb Reinhardt | TrustRadius Reviewer

Symantec IT Management Suite

We evaluated Norton and Kaspersky, we chose Symantec to provide more options and more guarantees. In addition, we have used the tool for more than 10 years in the company (the time I am working). It has an interface with all monitoring data and statistics. A specific display of each piece of connected equipment in the network, making monitoring easy and, in case of a threat, it notifies us.
Denis Pereira | TrustRadius Reviewer

Return on Investment

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

  • Cuts down our software deployment and patch management time compared to our old tools.
  • Better reporting capability to determine the success to fail ratio of a deployed software or patch and additional information provided to mitigate the failed deployment.
  • Consistent tool usage across our global units with centralized reporting to monitor monthly patch and software deployment results.
Anonymous | TrustRadius Reviewer

Symantec IT Management Suite

  • Reduction of virus infections
  • Greater clarity in the reports
  • Monitoring the network and infra
Denis Pereira | TrustRadius Reviewer

Pricing Details

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Microsoft Endpoint Manager (Microsoft Intune + SCCM) Editions & Modules

Edition
Microsoft 365 For Families9.991
Microsoft 365 For Individuals6.991
Microsoft 365 Business Basic$52
Microsoft 365 Business Standard12.502
Microsoft 365 Business Premium$152
Microsoft 365 Apps8.252
  1. per month
  2. per user/per month
Additional Pricing Details

Symantec IT Management Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Symantec IT Management Suite Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Microsoft Endpoint Manager (Microsoft Intune + SCCM)
8.6
Symantec IT Management Suite
8.0

Likelihood to Renew

Microsoft Endpoint Manager (Microsoft Intune + SCCM)
9.7
Symantec IT Management Suite

Usability

Microsoft Endpoint Manager (Microsoft Intune + SCCM)
7.7
Symantec IT Management Suite
9.0

Performance

Microsoft Endpoint Manager (Microsoft Intune + SCCM)
7.1
Symantec IT Management Suite

Support Rating

Microsoft Endpoint Manager (Microsoft Intune + SCCM)
8.2
Symantec IT Management Suite
8.0

Implementation Rating

Microsoft Endpoint Manager (Microsoft Intune + SCCM)
8.9
Symantec IT Management Suite

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