243 Ratings
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Score 8.5 out of 100
6 Ratings
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Score 8 out of 100

Feature Set Ratings

    IT Asset Management

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

    Feature Set Not Supported
    N/A
    8.6

    Symantec IT Management Suite

    86%
    Symantec IT Management Suite ranks higher in 5/5 features

    Software and hardware inventory tracking

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    License management

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Asset lifecycle monitoring

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Contract management

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Asset relationship management

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Attribute Ratings

    • Microsoft Endpoint Manager (Microsoft Intune + SCCM) is rated higher in 2 areas: Likelihood to Recommend, Support Rating
    • Symantec IT Management Suite is rated higher in 1 area: Usability

    Likelihood to Recommend

    8.7

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

    87%
    48 Ratings
    8.0

    Symantec IT Management Suite

    80%
    2 Ratings

    Likelihood to Renew

    9.9

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

    99%
    2 Ratings

    Symantec IT Management Suite

    N/A
    0 Ratings

    Usability

    7.6

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

    76%
    6 Ratings
    9.0

    Symantec IT Management Suite

    90%
    1 Rating

    Performance

    6.9

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

    69%
    28 Ratings

    Symantec IT Management Suite

    N/A
    0 Ratings

    Support Rating

    9.5

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

    95%
    20 Ratings
    8.0

    Symantec IT Management Suite

    80%
    2 Ratings

    Implementation Rating

    8.9

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

    89%
    4 Ratings

    Symantec IT Management Suite

    N/A
    0 Ratings

    Likelihood to Recommend

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

    Windows Autopilot makes provisioning user Windows PC laptops a breeze. A user only needs to turn on the laptop, join it to their local WiFi, login with their O365 account then sit back and let Windows Autopilot handle the app installations required for work, configure the laptop settings to meet my organization requirements. I have seen this all completed in less than 30 minutes depending on how fast the internet connection is. Where Microsoft Intune needs to improve I think is the part where it can push out software updates to 3rd party apps. Right now I have to use Automox to fill in this gap.
    Joe Aldeguer | TrustRadius Reviewer

    Symantec IT Management Suite

    The Symantec IT Management Suite is used throughout the company (global). It is efficient and reports via email any type of problem found, from threats to attacks. The update on the clients is carried out without being noticed. When the system is doing some sort of scan, older computers are slow. Other than that, I believe it is an ideal software for monitoring the entire infrastructure.
    Denis Pereira | TrustRadius Reviewer

    Pros

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

    • [Microsoft Endpoint Manager (Microsoft Intune + SCCM)] helps to speed up the deployment of patches/software throughout our environment. I can easily build a package and then deploy across all endpoints.
    • The ability to supercede software is also quite handy. This automates the removal of old versions and replacing them with newer versions.
    • The Intune Autopilot option is very useful if you want to deploy software to devices straight out of the box. You can configure them to download software when a user opens a new PC and turns it on for the first time.
    Anonymous | TrustRadius Reviewer

    Symantec IT Management Suite

    • End to end workstation imaging with a 45 minute average for OS, drivers and base software with only 1 technician touch to name the workstation.
    • Application usage reporting on what software is being used and how much - broken down by site, department and user.
    • 5% of managed workstations were patched.
    • IT lifecycle reports were automated with live inventory feeds to enable purchase reports.
    Shawn Mayhew | TrustRadius Reviewer

    Cons

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

    • The program itself can be challenging to use, especially if there hasn't been any formal training on the use of the product. Either training/reviewing documentation is recommended prior to using SCCM.
    • At times, it can be difficult to try and find out why a certain machine that's listed in SCCM says that the endpoint has the SCCM client and shows as Active, but in fact, it's not. It's also difficult at times to try and figure out why the client can't be pushed down to the endpoint.
    • Even though the remote assistance features in SCCM are really good, it can be challenging at times when the remote options don't work for a particular endpoint, even though the machine is active, online, etc.
    Anonymous | TrustRadius Reviewer

    Symantec IT Management Suite

    • Increased memory consumption
    • Older machines can not support the program
    Denis Pereira | TrustRadius Reviewer

    Pricing Details

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $5 per user/per month

    Microsoft Endpoint Manager (Microsoft Intune + SCCM) Editions & Modules

    Edition
    Microsoft 365 For Families9.991
    Microsoft 365 For Individuals6.991
    Microsoft 365 Business Basic$52
    Microsoft 365 Business Standard12.502
    Microsoft 365 Business Premium$152
    Microsoft 365 Apps8.252
    1. per month
    2. per user/per month
    Additional Pricing Details

    Symantec IT Management Suite

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Symantec IT Management Suite Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

    Microsoft Endpoint Manager (Microsoft Intune + SCCM) 9.9
    Based on 2 answers
    Mascom Wireless is a Microsoft shop and SCCM has proved to be helpful in keeping our Microsoft products up to date every month without fail. We also have a Microsoft Enterprise Agreement which we renewed for three years ending 2022. The remote access utility works wonders for the organisation and have saved travel bills including subsistance allowance.We have been able to fulfill security audits both internal and external. We have been able to keep a robust inventory of our computer assets and nothing falls of the cracks
    Junie Johwa | TrustRadius Reviewer

    Symantec IT Management Suite

    No score
    No answers yet
    No answers on this topic

    Usability

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

    Microsoft Endpoint Manager (Microsoft Intune + SCCM) 7.6
    Based on 6 answers
    The console is not intuitive and does not work well often. Due to the complexity of the product, documentation can be confusing. When properly configured, routine tasks like OS deployment, remote control, and software deployment are easy to do. Troubleshooting of System Center Configuration Manager issues is hard, as there are various logs, and their content can be hard to understand.
    Anonymous | TrustRadius Reviewer

    Symantec IT Management Suite

    Symantec IT Management Suite 9.0
    Based on 1 answer
    I am bit biased after using Symantec ITSM for 10 plus years. However, I found its ability to wrap everything into one console for at a view enterprise health a powerful tool for my department and others. The ability to provide self healing of software packages to workstations was especially powerful. The ability to customize data connections to other tools and automate those inputs and outputs let us provide the business data to support enterprise decisions on Hardware and software usage.
    Shawn Mayhew | TrustRadius Reviewer

    Performance

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

    Microsoft Endpoint Manager (Microsoft Intune + SCCM) 6.9
    Based on 28 answers
    It's a 'heavy' system, which demands a lot of resources form the datacenter perspective. So, make sure you followed the requirements to avoid frustration in the future. From the 'client' perspective, it's fine. I've never had any issue with that.
    Eduardo Viero | TrustRadius Reviewer

    Symantec IT Management Suite

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

    Microsoft Endpoint Manager (Microsoft Intune + SCCM) 9.5
    Based on 20 answers
    Being a Microsoft product, support was good. Out interaction was limited to our in-house IT team which was installing the Intune app in our mobile device. The installation was smooth and we haven't faced any difficulties with the app while using it. Provides a smooth and secure access to all Office 365 apps in mobile while separating the personal and professional data.
    Anonymous | TrustRadius Reviewer

    Symantec IT Management Suite

    Symantec IT Management Suite 8.0
    Based on 2 answers
    With the Blue Coat acquisition the question remains on how much support Symantec is going to give the ITSM suite. Its just not that sexy anymore to have to support a product that touches all the hardware anymore. A few of the really good support reps have gone the way of private which is very concerning.
    Shawn Mayhew | TrustRadius Reviewer

    Implementation Rating

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

    Microsoft Endpoint Manager (Microsoft Intune + SCCM) 8.9
    Based on 4 answers
    Work with a "test group" of users who you have a good relationship with so that when things don't work properly they understand!Work with your partner nicely without forcing things especially timelines as you are bound to make mistakes and create oversights in the projectManagement can also interfere with the implementation (which can cause delays) if you make too many mistakes which takes me back to having a "test group" where you have good relations
    Junie Johwa | TrustRadius Reviewer

    Symantec IT Management Suite

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

    We did not evaluate or use other products like Microsoft Endpoint Manager (Microsoft Intune + SCCM). The main reason we did not evaluate or use other products is because Microsoft Endpoint Manager (Microsoft Intune + SCCM) integrates seamlessly with Microsoft 365 and Windows PCs. Expenses would have increased as well if we had purchased another similar product.
    Rich Lusk | TrustRadius Reviewer

    Symantec IT Management Suite

    We evaluated Norton and Kaspersky, we chose Symantec to provide more options and more guarantees. In addition, we have used the tool for more than 10 years in the company (the time I am working). It has an interface with all monitoring data and statistics. A specific display of each piece of connected equipment in the network, making monitoring easy and, in case of a threat, it notifies us.
    Denis Pereira | TrustRadius Reviewer

    Return on Investment

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

    • Cuts down our software deployment and patch management time compared to our old tools.
    • Better reporting capability to determine the success to fail ratio of a deployed software or patch and additional information provided to mitigate the failed deployment.
    • Consistent tool usage across our global units with centralized reporting to monitor monthly patch and software deployment results.
    Anonymous | TrustRadius Reviewer

    Symantec IT Management Suite

    • Reduction of virus infections
    • Greater clarity in the reports
    • Monitoring the network and infra
    Denis Pereira | TrustRadius Reviewer

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