What users are saying about
510 Ratings
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Score 8.6 out of 100
2 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

Microsoft Exchange

Microsoft Exchange is very well suited for larger organizations that have offices spread across the globe. This way all staff can still access their mailboxes from any where. But for smaller individual offices, it may be more advantageous to just sign on to a web service to access email instead of Microsoft Exchange.
Anonymous | TrustRadius Reviewer

Smarsh Connected Suite

This appliance is well suited for organizations that have a need to monitor, moderate, or log social networking site use or the use of any website. It is a very solid tool for any information security department to have at their disposal.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Secure Email Gateway

Microsoft Exchange
7.6
Smarsh Connected Suite
Anti-malware
Microsoft Exchange
7.4
Smarsh Connected Suite
Cusomizability
Microsoft Exchange
7.6
Smarsh Connected Suite
Data Loss Protection
Microsoft Exchange
8.2
Smarsh Connected Suite
Threat Detection
Microsoft Exchange
7.5
Smarsh Connected Suite
Sandboxing
Microsoft Exchange
6.5
Smarsh Connected Suite
End-to-End Encryption
Microsoft Exchange
7.5
Smarsh Connected Suite
Management Tools
Microsoft Exchange
8.1
Smarsh Connected Suite

Pros

Microsoft Exchange

  • [Microsoft] Exchange is the gold standard for Corporate email. It is flawless in maintaining and delivering email to all of our users. It has been around so long the thing it does the best is just work. Most of the flaws and bugs are already out of the system.
  • The GUI management tools for MS Exchange, whether Online or on-premise, are fairly well documented and for the most part fairly easy to use.
  • [Microsoft] Exchange gives you the option to have an all in one box solution. Its not recommended but for smaller shops its a nice alternative to a more extensive setup that requires multiple servers.
  • If sized correctly, MS Exchanges is fine tuned out of the box to be fairly quick and responsive as to email delivery.
Jeffrey Rudacille | TrustRadius Reviewer

Smarsh Connected Suite

  • Discovery: It allows for easy discoveries by the compliance and cyber security departments.
  • Ethical walls: This keeps certain departments from talking to each other.
  • Very granular control. This is a big product meaning you can get very detailed with it.
  • Once it's configured and running, we hardly ever have any issues.
Will Jordan | TrustRadius Reviewer

Cons

Microsoft Exchange

  • Some of our customers have asked for a feature called 'plus addressing'. This is widely used in the Linux/Gmail email systems but is not available on Exchange.
  • Inbox rules. The basics are there, however, there is some need for a more robust method of catching and sorting email. Some rule editors include a RegEx editor that would allow for this.
  • As of a few years ago, MS has been focusing more on their development efforts on their cloud solution and now so much on the on-premises application. Most feel that the new features do not make it to the on-prem application, forcing corporations to migrate to the cloud.
  • Anti-SPAM and AntiVirus. MS Exchange has never done a great job of keeping the bad email out of the system. This has opened up an opportunity for other companies to take advantage of selling an email firewall to catch a bad email before reaching Exchange.
Anonymous | TrustRadius Reviewer

Smarsh Connected Suite

  • Its configuration options were very large and required a good deal of time to learn all of the various settings.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Microsoft Exchange

Microsoft Exchange 10.0
Based on 2 answers
It is the best, and perhaps only, email solution worth considering.
Jerry Robinson | TrustRadius Reviewer

Smarsh Connected Suite

Smarsh Connected Suite 8.1
Based on 2 answers
It's the only product at this time that meets all of our requirements.
Will Jordan | TrustRadius Reviewer

Usability

Microsoft Exchange

Microsoft Exchange 10.0
Based on 1 answer
The product is highly functional and easy to use.
Jerry Robinson | TrustRadius Reviewer

Smarsh Connected Suite

No score
No answers yet
No answers on this topic

Support Rating

Microsoft Exchange

Microsoft Exchange 8.4
Based on 16 answers
We have a good enterprise agreement with Microsoft which affords us quick phone support. I have found the support staff knowledgeable and prompt with a solution when required. At times it may be difficult to schedule a call back, this is mainly due to our need for calls early in the morning which happens to be during a shift change at Microsoft support.
Anonymous | TrustRadius Reviewer

Smarsh Connected Suite

No score
No answers yet
No answers on this topic

Implementation Rating

Microsoft Exchange

Microsoft Exchange 10.0
Based on 1 answer
Implementation/conversion can be quite complex and, unless you have certified Exchange administrators in-house, you should strongly consider a 3rd party consultant for this implementation.
Jerry Robinson | TrustRadius Reviewer

Smarsh Connected Suite

No score
No answers yet
No answers on this topic

Alternatives Considered

Microsoft Exchange

There is nothing I've seen in any organization I've been part of in over 20 years that's been used in place as the corporate solution for email. The standardization of Exchange across nearly all major corporations and government agencies is near complete I not really aware of any viable alternatives. There is Yahoo or Google, but these are not used by anyone I've worked for so no really things to compare against.
Mark Metz | TrustRadius Reviewer

Smarsh Connected Suite

This was the only appliance of its kind that I have used. Other devices have different capabilities for web filtering such as the checkpoint firewalls, but none of them offered the overall solution that was deployed with this product at that time.
Anonymous | TrustRadius Reviewer

Return on Investment

Microsoft Exchange

  • There have been hiccups and downtime with our on-premise installation but overall the local installation has saved us money in the long run versus paying a monthly fee for ~125 mailboxes.
  • Our internet service likes to take mid-day breaks every so often. Having a local Exchange server allows us to continue to communicate internally and manage meetings, presentation, and other events at our site.
  • Despite the overall good that Exchange has provided our organization it is a time suck. Managing the server, spam appliance, backups, and storage space is a constant battle and has taken away from some of our other initiatives. This is not specific to Exchange but any on-premise email server.
Anonymous | TrustRadius Reviewer

Smarsh Connected Suite

  • Faster investigative work has led to increased employee efficiency when working on security investigations.
Anonymous | TrustRadius Reviewer

Pricing Details

Microsoft Exchange

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Smarsh Connected Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Microsoft Exchange
8.8
Smarsh Connected Suite
7.5

Likelihood to Renew

Microsoft Exchange
10.0
Smarsh Connected Suite
8.1

Usability

Microsoft Exchange
10.0
Smarsh Connected Suite

Support Rating

Microsoft Exchange
8.4
Smarsh Connected Suite

Implementation Rating

Microsoft Exchange
10.0
Smarsh Connected Suite

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