<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
1959 Ratings

SharePoint

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
1959 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100
33 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100

Likelihood to Recommend

SharePoint

MS Sharepoint is specifically useful when you have to collaborate with multiple teams. All teams know what exactly is happening and if they need help they can get it without asking you to share the link every time. This really [transfers] the burden from my shoulders to the participants. As participants can access all resources on demand. For a small team[,] it might feel [like] firing a cannon to kill a mosquito. They can avoid Sharepoint and use [a] planner. If you are the one like me who was excited to see different templates, you will be sad to see there are not many and most of them [look the same].
RIDWAN AHAMMAD | TrustRadius Reviewer

ServiceNow Customer Service Management

As a very technical company we get a variety of resources assigned to answer different questions. We currently use [ServiceNow Customer Service Management] to help us have an prioritization for all of these now. We use the service now across a variety of departments that all deal with complex technical questions that need to spread out across different individuals. There are so many expertise needed for each individual question so having it routed to the right resource in an timely manner is vital to the success of our business.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

SharePoint
ServiceNow Customer Service Management
7.8
Organize and prioritize service tickets
SharePoint
ServiceNow Customer Service Management
8.1
Expert directory
SharePoint
ServiceNow Customer Service Management
7.3
Subscription-based notifications
SharePoint
ServiceNow Customer Service Management
7.8
ITSM collaboration and documentation
SharePoint
ServiceNow Customer Service Management
7.6
Ticket creation and submission
SharePoint
ServiceNow Customer Service Management
8.7
Ticket response
SharePoint
ServiceNow Customer Service Management
7.6

Self Help Community

SharePoint
ServiceNow Customer Service Management
8.2
External knowledge base
SharePoint
ServiceNow Customer Service Management
8.2
Internal knowledge base
SharePoint
ServiceNow Customer Service Management
8.2

Multi-Channel Help

SharePoint
ServiceNow Customer Service Management
8.3
Customer portal
SharePoint
ServiceNow Customer Service Management
8.4
IVR
SharePoint
ServiceNow Customer Service Management
8.6
Social integration
SharePoint
ServiceNow Customer Service Management
8.5
Email support
SharePoint
ServiceNow Customer Service Management
7.3
Help Desk CRM integration
SharePoint
ServiceNow Customer Service Management
8.5

Pros

SharePoint

  • Microsoft SharePoint integrates well with Office 365. So long as the content is organized and users know what they are looking for, it can store a wealth of information.
  • It's simple for administrators to add and remove users. It is possible to restrict access to specific pages of a website to particular individuals or groups.
  • As long as the document structure is simple and keeps track of authors and last edited dates, it is simple to store documents in Microsoft's simple document structure.
Mst Rahima Khatun | TrustRadius Reviewer

ServiceNow Customer Service Management

  • Allows for clear communication between help desk and end users.
  • Provides a clean inventory option for both hardware items and software licenses.
  • Navigation is very intuitive and user friendly.
  • Many reporting features for all levels of the company.
Anonymous | TrustRadius Reviewer

Cons

SharePoint

  • It does take some work to get your setup to be as graphical as modern design tends to be.
  • Overlapping calendars are great but they do take some time investment to create.
  • Depending on how many project or teams you work with it can get a little overwhelming to have so many different groupings.
Anonymous | TrustRadius Reviewer

ServiceNow Customer Service Management

  • Need a aid on how to use the system.
  • Functionality to scroll down should not be too sensitive.
  • Adding user helpful tools to help navigate.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

SharePoint

SharePoint 9.8
Based on 21 answers
It's integral to our business. It's already included with most of the Office 365 licensing we buy, so the cost is effectively zero. It stores our files, it is the foundation for custom applications, and Microsoft only continues to enhance its functionality and its connections to other Microsoft tools. SharePoint just keeps getting better and better.
Anonymous | TrustRadius Reviewer

ServiceNow Customer Service Management

No score
No answers yet
No answers on this topic

Usability

SharePoint

SharePoint 8.3
Based on 18 answers
No usability issues reported. Individual teams also have allocated areas which replace legacy shared drives on local LANs. Access to Sharepoint resources is fully integrated with corporate Active Directory with additional two-factor authentication required for administrative users. Users have access to Microsoft Services Hub which allows you to create, manage, and track support requests while staying current on Microsoft technologies with access to select self-paced learning paths
Anonymous | TrustRadius Reviewer

ServiceNow Customer Service Management

ServiceNow Customer Service Management 10.0
Based on 1 answer
Bottom line is that it does what you need it to do. We've been using Service Now as a ticket managing tool for a few years now. There's really not much it can't do when it comes to recording interactions. It has been nice using inventory tracking for software licenses and hardware as well.
Anonymous | TrustRadius Reviewer

Support Rating

SharePoint

SharePoint 8.7
Based on 18 answers
Support for SharePoint is quite good. Microsoft provides good support. Microsoft offers
  • Quick turnaround time for issues
  • A range of support services
  • Access to a network of resources
  • Escalation of issues
  • Ongoing development and commitment to produce enhancement
The majority of support is required for initial installation. Once complete and the system is operating we have had very few support issues.
Tim Daciuk | TrustRadius Reviewer

ServiceNow Customer Service Management

ServiceNow Customer Service Management 9.0
Based on 1 answer
Support has been very good. Any time there has been a real issue, the team has responded very quickly and identified the issue without a lot of repetitive questions that I've seen from other services. There is a great external community and internal knowledge base that covers pretty much anything you need.
Anonymous | TrustRadius Reviewer

In-Person Training

SharePoint

SharePoint 4.5
Based on 1 answer
The face to face training I received was on SharePoint Administration. It was rushed as there was a lot of information to cover and the application of the labs weren't that great either. I like to be able to relate what I am learning to what I am currently doing.
Anonymous | TrustRadius Reviewer

ServiceNow Customer Service Management

No score
No answers yet
No answers on this topic

Online Training

SharePoint

SharePoint 6.4
Based on 1 answer
I like to learn at my own pace and online training allows for that. Additionally, you can skip through pieces of content that you already know or are already comfortable with. Microsoft actually offers great videos on their website for basic fundamental SharePoint Training. I have used these training videos in some of my own training sessions with end users.
Anonymous | TrustRadius Reviewer

ServiceNow Customer Service Management

No score
No answers yet
No answers on this topic

Implementation Rating

SharePoint

SharePoint 6.0
Based on 8 answers
Planning to the last detail would be advised. SharePoint is a very large application that takes a lot of finesse to get operational
Christopher Corbett | TrustRadius Reviewer

ServiceNow Customer Service Management

No score
No answers yet
No answers on this topic

Alternatives Considered

SharePoint

MS Sharepoint is much more simpler way to use if we compare it with BOX, Box is very slow loading app not that user friendly. Box need really good quality of connectivity. MS Sharepoint provide good after sales support. Query resolution time is really fast in case of MS Sharepoint
Puneet Pandey | TrustRadius Reviewer

ServiceNow Customer Service Management

Similar functions as other platforms. Web based user experience. Nothing to load or update on a system.
Anonymous | TrustRadius Reviewer

Return on Investment

SharePoint

  • Increased collaboration - MS Sharepoint has increased knowledge share and collaboration between departments. This saves time and energy because of its efficient and effective communication
  • Increased document security - MS Sharepoint has increased our document security so we're safer knowing that our documents are security and access controlled appropriately. We are less prone to get in trouble by our customers due to the security provided by MS Sharepoint
  • Negative Impact Compared to other software - Not sure if the MS Sharepoint's main functionalities could've been met with other tools we currently have
Anonymous | TrustRadius Reviewer

ServiceNow Customer Service Management

  • Return on investment for resource allocation
  • Increased communication across various teams
  • If there isn't proper routing set up this can cause a lot of headaches so ensure you have it mapped out properly
Anonymous | TrustRadius Reviewer

Pricing Details

SharePoint

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$5 Per User Per Month

SharePoint Editions & Modules

Edition
Plan 1$5.001
Plan 2$10.001
Office 365 E3$20.001
  1. Per User Per Month
Additional Pricing Details

ServiceNow Customer Service Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

ServiceNow Customer Service Management Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

SharePoint
8.1
ServiceNow Customer Service Management
7.7

Likelihood to Renew

SharePoint
9.8
ServiceNow Customer Service Management

Usability

SharePoint
8.3
ServiceNow Customer Service Management
10.0

Support Rating

SharePoint
8.7
ServiceNow Customer Service Management
9.0

In-Person Training

SharePoint
4.5
ServiceNow Customer Service Management

Online Training

SharePoint
6.4
ServiceNow Customer Service Management

Implementation Rating

SharePoint
6.0
ServiceNow Customer Service Management

Add comparison