Microsoft System Center Service Manager vs. Spiceworks Help Desk
Microsoft System Center Service Manager vs. Spiceworks Help Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Microsoft System Center Service Manager | N/A | Microsoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and asset lifecycle management. | N/A | |
Spiceworks Help Desk | N/A | Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based… | N/A |
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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Microsoft System Center Service Manager | Spiceworks Help Desk | |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Self Help Community |
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Multi-Channel Help |
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Microsoft System Center Service Manager | Spiceworks Help Desk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.1 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Microsoft System Center Service Manager | Spiceworks Help Desk | |
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Likelihood to Recommend | 8.8 (7 ratings) | 8.8 (82 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (29 ratings) |
Usability | - (0 ratings) | 8.6 (8 ratings) |
Availability | - (0 ratings) | 10.0 (3 ratings) |
Performance | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | 8.9 (2 ratings) | 8.7 (26 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (7 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
Microsoft System Center Service Manager | Spiceworks Help Desk | |
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Likelihood to Recommend | Microsoft | Spiceworks Ziff Davis |
Pros | Microsoft | Spiceworks Ziff Davis |
Cons | Microsoft | Spiceworks Ziff Davis |
Likelihood to Renew | Microsoft No answers on this topic | Spiceworks Ziff Davis |
Usability | Microsoft No answers on this topic | Spiceworks Ziff Davis |
Reliability and Availability | Microsoft No answers on this topic | Spiceworks Ziff Davis |
Support Rating | Microsoft | Spiceworks Ziff Davis |
Implementation Rating | Microsoft No answers on this topic | Spiceworks Ziff Davis |
Alternatives Considered | Microsoft | Spiceworks Ziff Davis |
Return on Investment | Microsoft | Spiceworks Ziff Davis |
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