What users are saying about
305 Ratings
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Score 7.8 out of 100
21 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Microsoft Yammer

Yammer provides a social network experience for the enterprise, providing a "Facebook for work". Its mobile app provides an excellent user experience, showing the full mix of communications happening across topics and teams. The web app, while it hasn't evolved much in the last few years, provides a good experience consuming news. Personally, I use Yammer every morning to see what's happening across my company and comment, like, and share to interact across silos.As long as the size of the network inside of Yammer is managed - likely partitioning a large organization into business units, etc., - then Yammer provides an excellent platform for social news and "bottom up" collaboration across teams. Its free-form posting style, including articles and polls for interactive content, helps break down silos across the organization. Contrasted with the boring world of email, Yammer is a tantalizing world of pictures, GIFs, and videos.At LiveTiles, we share company and team news via Yammer, enabling others to see the progress and milestones - from a new office to a new customer - without the heavy burden of a company newsletter or similarly curated content. Even though we have fully adopted Teams for day-to-day, intra-team communication, Yammer is still the gold standard for inter-team communication.
Erik Ralston | TrustRadius Reviewer

Nextiva Business Phone Service

It is well suited for anyone who wants an easy to use very reliable VOIP service. If you have call center agents, it works very well for that situation as well. If you have people in multiple offices or work from home/remote it is a great solution. If you want everyone to be able to receive and make business calls from business numbers anywhere, this is your solution.If you are looking for a service that will integrate with many other third-party products you may use already, you may want to look at another VOIP vendor that has deeper integrations with third-party applications. If you are looking for the lowest price VOIP system, although Nextiva is not the most expensive, it is still in the middle of the pack when it comes to pricing. If you are looking for just cheap simple VOIP you may be able to find some vendors that are a little bit more affordable.
Scott Scanlon | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Microsoft Yammer
2.6
Nextiva Business Phone Service
Task Management
Microsoft Yammer
2.2
Nextiva Business Phone Service
Gantt Charts
Microsoft Yammer
1.5
Nextiva Business Phone Service
Scheduling
Microsoft Yammer
1.9
Nextiva Business Phone Service
Workflow Automation
Microsoft Yammer
2.0
Nextiva Business Phone Service
Mobile Access
Microsoft Yammer
3.9
Nextiva Business Phone Service
Search
Microsoft Yammer
4.4
Nextiva Business Phone Service
Visual planning tools
Microsoft Yammer
2.2
Nextiva Business Phone Service

Communication

Microsoft Yammer
5.6
Nextiva Business Phone Service
Chat
Microsoft Yammer
9.7
Nextiva Business Phone Service
Notifications
Microsoft Yammer
8.8
Nextiva Business Phone Service
Discussions
Microsoft Yammer
8.4
Nextiva Business Phone Service
Surveys
Microsoft Yammer
7.4
Nextiva Business Phone Service
Internal knowledgebase
Microsoft Yammer
3.6
Nextiva Business Phone Service
Integrates with GoToMeeting
Microsoft Yammer
2.5
Nextiva Business Phone Service
Integrates with Gmail and Google Hangouts
Microsoft Yammer
1.6
Nextiva Business Phone Service
Integrates with Outlook
Microsoft Yammer
2.8
Nextiva Business Phone Service

File Sharing & Management

Microsoft Yammer
4.4
Nextiva Business Phone Service
Versioning
Microsoft Yammer
7.1
Nextiva Business Phone Service
Video files
Microsoft Yammer
8.0
Nextiva Business Phone Service
Audio files
Microsoft Yammer
7.9
Nextiva Business Phone Service
Document collaboration
Microsoft Yammer
4.0
Nextiva Business Phone Service
Access control
Microsoft Yammer
2.7
Nextiva Business Phone Service
Advanced security features
Microsoft Yammer
2.4
Nextiva Business Phone Service
Integrates with Google Drive
Microsoft Yammer
1.3
Nextiva Business Phone Service
Device sync
Microsoft Yammer
1.9
Nextiva Business Phone Service

Cloud PBX

Microsoft Yammer
Nextiva Business Phone Service
8.6
Hosted PBX
Microsoft Yammer
Nextiva Business Phone Service
8.6
Multi-level Interactive Voice Response (IVR)
Microsoft Yammer
Nextiva Business Phone Service
8.9
User templates
Microsoft Yammer
Nextiva Business Phone Service
8.1
Call reports
Microsoft Yammer
Nextiva Business Phone Service
8.6
Directory of employee names
Microsoft Yammer
Nextiva Business Phone Service
8.8

Call Management

Microsoft Yammer
Nextiva Business Phone Service
8.8
Answering rules
Microsoft Yammer
Nextiva Business Phone Service
8.9
Call recording
Microsoft Yammer
Nextiva Business Phone Service
9.4
Call park
Microsoft Yammer
Nextiva Business Phone Service
8.9
Call screening
Microsoft Yammer
Nextiva Business Phone Service
8.9
Message alerts
Microsoft Yammer
Nextiva Business Phone Service
8.0

VoIP system collaboration

Microsoft Yammer
Nextiva Business Phone Service
7.7
Video conferencing
Microsoft Yammer
Nextiva Business Phone Service
7.0
Audio conferencing
Microsoft Yammer
Nextiva Business Phone Service
8.0
Video screen sharing
Microsoft Yammer
Nextiva Business Phone Service
7.2
Instant messaging
Microsoft Yammer
Nextiva Business Phone Service
8.5

Mobile apps

Microsoft Yammer
Nextiva Business Phone Service
5.6
Mobile app for iOS
Microsoft Yammer
Nextiva Business Phone Service
7.1
Mobile app for Android
Microsoft Yammer
Nextiva Business Phone Service
4.2

Pros

Microsoft Yammer

  • Employees from around the globe get to follow, share and discuss a myriad of business topics on Yammer, our business social network. They get to start conversations, collaborate on files and organize projects so one can go further, faster. Plus the ease of asking questions, finding expertise and offer feedback on a topic without leaving the application you’re in saves time and keeps employees engaged.
  • When one works with teammates in Yammer groups, ideas fly! Do you have an important message to share with the rest of the community? We utilize Yammer to reach who you want within the company when you want, so no one misses a thing. Yammer brings the global conversation straight to you.
Marcos Sola | TrustRadius Reviewer

Nextiva Business Phone Service

  • Our teams are located in three different countries. This includes Administration, Customers Support, Technical Support, and Sales. All of us have an internal number reachable from any mobile or laptop.
  • Looking for the internal directory and dialing a three digit number is very easy. We communicate with workers in different countries as we where in the same building
  • User-friendly application with availability indicator, call settings, and personal preferences.
Jose Luis Reyes Graterol | TrustRadius Reviewer

Cons

Microsoft Yammer

  • Editing functionality would be warmly welcomed by my team. There's currently no way to edit posts in Yammer once they've been posted. If a typo is bothering you, you'll have to delete your post and re-post with the edited text.
  • Yammer's design leaves something to be desired. Document editing is not great.
  • No obvious way to sort/organize files uploaded to Yammer. If files from a certain user are needed, you'll have to go to their profile and sift through their uploaded files.
Kyle Legg | TrustRadius Reviewer

Nextiva Business Phone Service

  • While phones are feature rich, they can still be confusing for some of our users.
  • Mobile app can be glitchy at times.
  • Would love to see more touch screen options.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Microsoft Yammer

Microsoft Yammer 6.9
Based on 10 answers
Microsoft is dedicated to continual improvement on Yammer. They realize the value that Yammer brings to the table with their clients. In the short time that we have had Yammer implemented, we are just now beginning to see the strong impact it has on becoming more effective and efficient around collaboration.
Vivian Thacker | TrustRadius Reviewer

Nextiva Business Phone Service

Nextiva Business Phone Service 6.0
Based on 1 answer
I no longer make this decision
Anonymous | TrustRadius Reviewer

Usability

Microsoft Yammer

Microsoft Yammer 9.0
Based on 3 answers
Overall easy to use and intuitive, although limited in the possibility to personalize layout and look & feel of a site. Some functionalities are not easy to use, like document editing, but some others are quick and effective (posts and tagging above all). Performance and responsiveness of the Yammer site is typically acceptable, in my experience.
Stefano Tempesta | TrustRadius Reviewer

Nextiva Business Phone Service

Nextiva Business Phone Service 8.0
Based on 1 answer
It is good for phone calls but it needs to include Bluetooth headsets.
Hunter Clayton | TrustRadius Reviewer

Reliability and Availability

Microsoft Yammer

Microsoft Yammer 8.0
Based on 2 answers
Very available
Danielle Brigida | TrustRadius Reviewer

Nextiva Business Phone Service

No score
No answers yet
No answers on this topic

Performance

Microsoft Yammer

Microsoft Yammer 9.0
Based on 2 answers
It's a simple product but it does provide value.
Danielle Brigida | TrustRadius Reviewer

Nextiva Business Phone Service

No score
No answers yet
No answers on this topic

Support Rating

Microsoft Yammer

Microsoft Yammer 7.0
Based on 24 answers
We have never had to use the support for Yammer. The tool works well and we have not come across any bugs. User Interface is simple and easy to use, similar to other forum type products, thereby removing the need for any extensive training. Team members are invited in and immediately are able to start using the tool.
Nikhil George | TrustRadius Reviewer

Nextiva Business Phone Service

Nextiva Business Phone Service 8.7
Based on 6 answers
I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.
Josh Musson | TrustRadius Reviewer

Online Training

Microsoft Yammer

Microsoft Yammer 8.0
Based on 1 answer
The training that Microsoft provides is very generic training for Yammer. I like the fact the training is short and easy to understand
Vivian Thacker | TrustRadius Reviewer

Nextiva Business Phone Service

No score
No answers yet
No answers on this topic

Implementation Rating

Microsoft Yammer

Microsoft Yammer 8.0
Based on 2 answers
We organically implemented the product
Danielle Brigida | TrustRadius Reviewer

Nextiva Business Phone Service

No score
No answers yet
No answers on this topic

Alternatives Considered

Microsoft Yammer

Microsoft Yammer far exceeded expectations when the company I work for switched from SharePoint. There was a limited learning curve, and a bit of training need, but generally the transition was smooth. SharePoint, while it proved to be useful company-wide, we have found that Microsoft Yammer creates more of a social network within departments. Microsoft Yammer provides a personal employee communication and information sharing
Anonymous | TrustRadius Reviewer

Nextiva Business Phone Service

The features that Nextiva has managed to pack into their very competitive pricing is outstanding. The call flow visualization is spot on and very easy to use. The call recording is simple to set up and even easier to use. My only complaint is the Android app that seems to be hit or miss with certain users
JAMIE RISSKY | TrustRadius Reviewer

Return on Investment

Microsoft Yammer

  • Adoption. When an ESN is implemented the wrong way, e.g. you force it on the organization without explaining the benefits for the user and not providing enough instructions and training to get started, it may well backfire on you and build a wall of resistance from the organization. Thus, to create ROI you need to think before you launch Yammer, and take help from people who know how to do it, e.g. a CSM or a CM.
  • Belonging. Yammer makes people feel more involved and up to date on what's happening. This increase employee engagement and helps management to steer the organization in the right direction.
  • Find blind spots. Yammer enables people to share ideas and prototypes with many people both within the company and invited customers (via an external network). This is a great way to discover blind spots and other flaws, to give you time to adjust them before going to market with a new product or service.
  • Find expertise. Yammer makes it much faster for anyone to find answers. Thus, time spent on finding an answer to a customers questions is not only reduced enormously, but Yammer enables you to get answers to questions that earlier was left unanswered because you couldn't find information at all.
  • Collaboration. To work together to create a presentation, social media content, a newsletter, a report, is much easier and faster when using Yammer. And you can get valuable input from people you never thought of asking.
Joakim Berg | TrustRadius Reviewer

Nextiva Business Phone Service

  • We like that we have one general call-in number that we can post on the website and marketing material where you can reach anyone in the business.
  • We like that the fax number alerts us via email if we have a message.
Heather Neisen | TrustRadius Reviewer

Pricing Details

Microsoft Yammer

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Microsoft Yammer Editions & Modules

Additional Pricing Details

Nextiva Business Phone Service

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$18.95 per month

Nextiva Business Phone Service Editions & Modules

Edition
Essential$23.951
Professional$27.951
Enterprise$37.951
Ultimate$67.951
  1. Per User Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Microsoft Yammer
7.9
Nextiva Business Phone Service
8.9

Likelihood to Renew

Microsoft Yammer
6.9
Nextiva Business Phone Service
6.0

Usability

Microsoft Yammer
9.0
Nextiva Business Phone Service
8.0

Reliability and Availability

Microsoft Yammer
8.0
Nextiva Business Phone Service

Performance

Microsoft Yammer
9.0
Nextiva Business Phone Service

Support Rating

Microsoft Yammer
7.0
Nextiva Business Phone Service
8.7

Online Training

Microsoft Yammer
8.0
Nextiva Business Phone Service

Implementation Rating

Microsoft Yammer
8.0
Nextiva Business Phone Service

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