What users are saying about
305 Ratings
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418 Ratings
305 Ratings
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Score 7.8 out of 100

Sprout Social

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418 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Likelihood to Recommend

Microsoft Yammer

Yammer provides a social network experience for the enterprise, providing a "Facebook for work". Its mobile app provides an excellent user experience, showing the full mix of communications happening across topics and teams. The web app, while it hasn't evolved much in the last few years, provides a good experience consuming news. Personally, I use Yammer every morning to see what's happening across my company and comment, like, and share to interact across silos.As long as the size of the network inside of Yammer is managed - likely partitioning a large organization into business units, etc., - then Yammer provides an excellent platform for social news and "bottom up" collaboration across teams. Its free-form posting style, including articles and polls for interactive content, helps break down silos across the organization. Contrasted with the boring world of email, Yammer is a tantalizing world of pictures, GIFs, and videos.At LiveTiles, we share company and team news via Yammer, enabling others to see the progress and milestones - from a new office to a new customer - without the heavy burden of a company newsletter or similarly curated content. Even though we have fully adopted Teams for day-to-day, intra-team communication, Yammer is still the gold standard for inter-team communication.
Erik Ralston | TrustRadius Reviewer

Sprout Social

Sprout [Social] is great for small businesses, small agencies and those who need a platform but don't want to spend a fortune. If you need multiple user log-in's, the cost will add up. This is great to share a log-in for different people to use or add one or two users
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Microsoft Yammer
2.6
Sprout Social
Task Management
Microsoft Yammer
2.2
Sprout Social
Gantt Charts
Microsoft Yammer
1.5
Sprout Social
Scheduling
Microsoft Yammer
1.9
Sprout Social
Workflow Automation
Microsoft Yammer
2.0
Sprout Social
Mobile Access
Microsoft Yammer
3.9
Sprout Social
Search
Microsoft Yammer
4.4
Sprout Social
Visual planning tools
Microsoft Yammer
2.2
Sprout Social

Communication

Microsoft Yammer
5.6
Sprout Social
Chat
Microsoft Yammer
9.7
Sprout Social
Notifications
Microsoft Yammer
8.8
Sprout Social
Discussions
Microsoft Yammer
8.4
Sprout Social
Surveys
Microsoft Yammer
7.4
Sprout Social
Internal knowledgebase
Microsoft Yammer
3.6
Sprout Social
Integrates with GoToMeeting
Microsoft Yammer
2.6
Sprout Social
Integrates with Gmail and Google Hangouts
Microsoft Yammer
1.6
Sprout Social
Integrates with Outlook
Microsoft Yammer
2.8
Sprout Social

File Sharing & Management

Microsoft Yammer
4.4
Sprout Social
Versioning
Microsoft Yammer
7.1
Sprout Social
Video files
Microsoft Yammer
8.0
Sprout Social
Audio files
Microsoft Yammer
7.9
Sprout Social
Document collaboration
Microsoft Yammer
4.0
Sprout Social
Access control
Microsoft Yammer
2.7
Sprout Social
Advanced security features
Microsoft Yammer
2.4
Sprout Social
Integrates with Google Drive
Microsoft Yammer
1.3
Sprout Social
Device sync
Microsoft Yammer
1.9
Sprout Social

Listening/monitoring

Microsoft Yammer
Sprout Social
8.6
Boolean keyword searches
Microsoft Yammer
Sprout Social
8.4
Filtering out noise/spam
Microsoft Yammer
Sprout Social
8.4
Sentiment analysis
Microsoft Yammer
Sprout Social
8.7
Broad channel coverage
Microsoft Yammer
Sprout Social
9.0

Publishing

Microsoft Yammer
Sprout Social
9.1
Content planning and scheduling
Microsoft Yammer
Sprout Social
9.5
Audience targeting
Microsoft Yammer
Sprout Social
8.4
Content optimization
Microsoft Yammer
Sprout Social
8.7
Workflow management
Microsoft Yammer
Sprout Social
9.6

Engagement

Microsoft Yammer
Sprout Social
8.7
Automated routing and prioritization
Microsoft Yammer
Sprout Social
8.5
Customer interaction histories
Microsoft Yammer
Sprout Social
9.2
Bulk actions
Microsoft Yammer
Sprout Social
8.5

Marketing

Microsoft Yammer
Sprout Social
7.5
Lead generation
Microsoft Yammer
Sprout Social
7.6
Content marketing
Microsoft Yammer
Sprout Social
9.1
Paid media management
Microsoft Yammer
Sprout Social
6.2
Campaigns and promotions
Microsoft Yammer
Sprout Social
7.2

Channel coverage/integration

Microsoft Yammer
Sprout Social
8.8
Twitter
Microsoft Yammer
Sprout Social
9.4
Facebook
Microsoft Yammer
Sprout Social
9.3
LinkedIn
Microsoft Yammer
Sprout Social
8.4
Google+
Microsoft Yammer
Sprout Social
9.1
Instagram
Microsoft Yammer
Sprout Social
8.4
Pinterest
Microsoft Yammer
Sprout Social
8.7
YouTube
Microsoft Yammer
Sprout Social
8.0

Reporting/analytics

Microsoft Yammer
Sprout Social
8.8
Campaign success analytics
Microsoft Yammer
Sprout Social
8.8
Real-time tracking
Microsoft Yammer
Sprout Social
9.2
Competitor analysis
Microsoft Yammer
Sprout Social
8.5

Account management

Microsoft Yammer
Sprout Social
8.8
Role-based user permissions & privileges
Microsoft Yammer
Sprout Social
9.2
Mobile access
Microsoft Yammer
Sprout Social
8.3

Pros

Microsoft Yammer

  • Employees from around the globe get to follow, share and discuss a myriad of business topics on Yammer, our business social network. They get to start conversations, collaborate on files and organize projects so one can go further, faster. Plus the ease of asking questions, finding expertise and offer feedback on a topic without leaving the application you’re in saves time and keeps employees engaged.
  • When one works with teammates in Yammer groups, ideas fly! Do you have an important message to share with the rest of the community? We utilize Yammer to reach who you want within the company when you want, so no one misses a thing. Yammer brings the global conversation straight to you.
Marcos Sola | TrustRadius Reviewer

Sprout Social

  • The Landscape system that Sprout Social offers allows me to modify all the images that I want to publish on my social networks. This service allows me to modify the size of the image, add filters, modify the colors and much more, it is a very important tool to be able to have a better presentation of the images that we use in our publications on social networks.
  • It offers me a perfect statistical system where I can consult all kinds of movements that have occurred in all my social networks, I can see statistics individually or generally. The statistics allow me to see group reports, participation, information on audience movement on Twitter, Facebook or LinkedIn and also allow me to view the activity that has occurred in my account.
  • Sprout Social allows me to view a record in real time that shows me all the movements that my social networks are having by my employees. As Director of the Marketing Sector, this is a very important role, as I can know what actions my employees are taking to improve marketing with social networks.
Sasha Brito | TrustRadius Reviewer

Cons

Microsoft Yammer

  • Editing functionality would be warmly welcomed by my team. There's currently no way to edit posts in Yammer once they've been posted. If a typo is bothering you, you'll have to delete your post and re-post with the edited text.
  • Yammer's design leaves something to be desired. Document editing is not great.
  • No obvious way to sort/organize files uploaded to Yammer. If files from a certain user are needed, you'll have to go to their profile and sift through their uploaded files.
Kyle Legg | TrustRadius Reviewer

Sprout Social

  • I'd love to see more robust tag reporting capabilities, but they mentioned that this is something in the pipeline for improvement.
  • I wish it was easier to batch content and shift it to approval or draft mode. Sometimes clients can change their mind and moving through each post individually can be a bit time consuming. This is a very minor thing.
  • I'd love to see more customization options come to its reporting feature so we can insert graphics. Currently it supports the insertion of text only.
Talissa (Beall) Navarro | TrustRadius Reviewer

Likelihood to Renew

Microsoft Yammer

Microsoft Yammer 6.9
Based on 10 answers
Microsoft is dedicated to continual improvement on Yammer. They realize the value that Yammer brings to the table with their clients. In the short time that we have had Yammer implemented, we are just now beginning to see the strong impact it has on becoming more effective and efficient around collaboration.
Vivian Thacker | TrustRadius Reviewer

Sprout Social

Sprout Social 9.0
Based on 62 answers
While I am currently no longer working with the company in which I was employed and utilized Sprout Social, I do know that the company is still utilizing Sprout Social on a daily basis and I do not foresee a time when the subscription would be cancelled.
Jennifer Wagner | TrustRadius Reviewer

Usability

Microsoft Yammer

Microsoft Yammer 9.0
Based on 3 answers
Overall easy to use and intuitive, although limited in the possibility to personalize layout and look & feel of a site. Some functionalities are not easy to use, like document editing, but some others are quick and effective (posts and tagging above all). Performance and responsiveness of the Yammer site is typically acceptable, in my experience.
Stefano Tempesta | TrustRadius Reviewer

Sprout Social

Sprout Social 9.4
Based on 41 answers
Sprout Social is extremely user-friendly. The publishing feature is easy to use, and provides previews of what your content will look like once posted. I also love the calendar view where you can view all posts you have scheduled for the month. The collaborative nature of the platform makes working directly in Sprout Social with clients a breeze, and we are seeing our content get approved much faster.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Microsoft Yammer

Microsoft Yammer 8.0
Based on 2 answers
Very available
Danielle Brigida | TrustRadius Reviewer

Sprout Social

Sprout Social 7.7
Based on 16 answers
Uptime was OK, but given the fact that we are in Europe, there were some specific problems: They tended to take the system down for maintenance during the night in the US, which was during our workday. This was definitely problematic and hard to explain to our clients.
Anonymous | TrustRadius Reviewer

Performance

Microsoft Yammer

Microsoft Yammer 9.0
Based on 2 answers
It's a simple product but it does provide value.
Danielle Brigida | TrustRadius Reviewer

Sprout Social

Sprout Social 8.0
Based on 14 answers
It is quick to post, however you have to refresh the page every time you add a new scheduled item.
Sarah Zibanejadrad | TrustRadius Reviewer

Support Rating

Microsoft Yammer

Microsoft Yammer 7.0
Based on 24 answers
We have never had to use the support for Yammer. The tool works well and we have not come across any bugs. User Interface is simple and easy to use, similar to other forum type products, thereby removing the need for any extensive training. Team members are invited in and immediately are able to start using the tool.
Nikhil George | TrustRadius Reviewer

Sprout Social

Sprout Social 9.2
Based on 49 answers
Sprout Social's customer support is extremely prompt and always helpful. Not only do they provide quick and useful service, but the representatives follow up multiple times to ensure that the issue is fully address and/or completely resolved. The overall experience is exemplary; very few other companies provide comparable service.
Diana R. Krueger | TrustRadius Reviewer

Online Training

Microsoft Yammer

Microsoft Yammer 8.0
Based on 1 answer
The training that Microsoft provides is very generic training for Yammer. I like the fact the training is short and easy to understand
Vivian Thacker | TrustRadius Reviewer

Sprout Social

Sprout Social 7.3
Based on 3 answers
Their training is good, but the promotion of it is even better. I don't need or have the time for training, but I was always happy to know it was there. They did a great job sending updates out and making me aware when there was a new feature that I may want training for. As for the training I never used it, so I can't comment on that
Ryan Montano | TrustRadius Reviewer

Implementation Rating

Microsoft Yammer

Microsoft Yammer 8.0
Based on 2 answers
We organically implemented the product
Danielle Brigida | TrustRadius Reviewer

Sprout Social

Sprout Social 10.0
Based on 21 answers
Make sure you do it all the way. Do not break it into phases. Pour yourself a coffee, start it in the morning and you'll be done before you finish that coffee.
Valentin Vesa | TrustRadius Reviewer

Alternatives Considered

Microsoft Yammer

Microsoft Yammer far exceeded expectations when the company I work for switched from SharePoint. There was a limited learning curve, and a bit of training need, but generally the transition was smooth. SharePoint, while it proved to be useful company-wide, we have found that Microsoft Yammer creates more of a social network within departments. Microsoft Yammer provides a personal employee communication and information sharing
Anonymous | TrustRadius Reviewer

Sprout Social

I used Buffer previous to Sprout Social for two years. It was a good solution as we were getting a handle on scheduling content. It was the first real tool we had for this. But we outgrew it and they began removing features that were critical to our workflow, such as the RSS Feed. While their 50% off policy for non-profits was very helpful, once we started adding up the cost to use features like Replies and Analytics, we discovered that our needs were simply too robust for Buffer to handle. Sprout Social was the solution suggested by all our peers and we've been very happy with it ever since.
Peter Slayton | TrustRadius Reviewer

Return on Investment

Microsoft Yammer

  • Adoption. When an ESN is implemented the wrong way, e.g. you force it on the organization without explaining the benefits for the user and not providing enough instructions and training to get started, it may well backfire on you and build a wall of resistance from the organization. Thus, to create ROI you need to think before you launch Yammer, and take help from people who know how to do it, e.g. a CSM or a CM.
  • Belonging. Yammer makes people feel more involved and up to date on what's happening. This increase employee engagement and helps management to steer the organization in the right direction.
  • Find blind spots. Yammer enables people to share ideas and prototypes with many people both within the company and invited customers (via an external network). This is a great way to discover blind spots and other flaws, to give you time to adjust them before going to market with a new product or service.
  • Find expertise. Yammer makes it much faster for anyone to find answers. Thus, time spent on finding an answer to a customers questions is not only reduced enormously, but Yammer enables you to get answers to questions that earlier was left unanswered because you couldn't find information at all.
  • Collaboration. To work together to create a presentation, social media content, a newsletter, a report, is much easier and faster when using Yammer. And you can get valuable input from people you never thought of asking.
Joakim Berg | TrustRadius Reviewer

Sprout Social

  • Sprout has given insights to lead our creative refreshes every quarter. As we have a healthy budget on paid social, it is crucial to understand the type of creative that works best.
  • Sprout has the ability to send notifications based on certain types of messages received. This is crucial for social media teams who don't have 24/7 coverage but need to be notified of urgent matters.
  • Sprout has saved me hours of time as I no longer pull analytics natively from each social platform. The generated reports give me a look at all of the platforms and can be customized.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Microsoft Yammer

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Microsoft Yammer Editions & Modules

Additional Pricing Details

Sprout Social

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0 for 30 days

Sprout Social Editions & Modules

Edition
Free TrialFree1
Standard$992
Professional$1492
Advanced$2492
  1. for 30 days
  2. per user/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Microsoft Yammer
7.9
Sprout Social
9.5

Likelihood to Renew

Microsoft Yammer
6.9
Sprout Social
9.0

Usability

Microsoft Yammer
9.0
Sprout Social
9.4

Reliability and Availability

Microsoft Yammer
8.0
Sprout Social
7.7

Performance

Microsoft Yammer
9.0
Sprout Social
8.0

Support Rating

Microsoft Yammer
7.0
Sprout Social
9.2

Online Training

Microsoft Yammer
8.0
Sprout Social
7.3

Implementation Rating

Microsoft Yammer
8.0
Sprout Social
10.0

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