MicroStrategy Analytics vs. Verint Voice of the Customer

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
MicroStrategy Analytics
Score 8.5 out of 10
N/A
MicroStrategy Analytics is an enterprise business analytics and mobility platform. Key features include automatic big data analysis and reporting, data discovery and visualization, digital security credentials, and support for mobile devices.N/A
Verint Voice of the Customer
Score 7.8 out of 10
N/A
Verint® Experience Management™ empowers CX Leaders to optimize customer experiences in real-time. With Verint Experience Management, companies can listen everywhere, act immediately, and analyze. Verint offers prescriptive XM solutions across Web and Mobile, Enterprise-wide, and Location-Based experiences.N/A
Pricing
MicroStrategy AnalyticsVerint Voice of the Customer
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
MicroStrategy AnalyticsVerint Voice of the Customer
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsMust contact sales team for pricing information.
More Pricing Information
Community Pulse
MicroStrategy AnalyticsVerint Voice of the Customer
Top Pros
Top Cons
Features
MicroStrategy AnalyticsVerint Voice of the Customer
BI Standard Reporting
Comparison of BI Standard Reporting features of Product A and Product B
MicroStrategy Analytics
10.0
26 Ratings
20% above category average
Verint Voice of the Customer
-
Ratings
Pixel Perfect reports10.023 Ratings00 Ratings
Customizable dashboards10.023 Ratings00 Ratings
Report Formatting Templates10.024 Ratings00 Ratings
Ad-hoc Reporting
Comparison of Ad-hoc Reporting features of Product A and Product B
MicroStrategy Analytics
10.0
24 Ratings
21% above category average
Verint Voice of the Customer
-
Ratings
Drill-down analysis10.022 Ratings00 Ratings
Formatting capabilities10.024 Ratings00 Ratings
Integration with R or other statistical packages10.016 Ratings00 Ratings
Report sharing and collaboration10.023 Ratings00 Ratings
Report Output and Scheduling
Comparison of Report Output and Scheduling features of Product A and Product B
MicroStrategy Analytics
10.0
23 Ratings
18% above category average
Verint Voice of the Customer
-
Ratings
Publish to Web10.022 Ratings00 Ratings
Publish to PDF10.023 Ratings00 Ratings
Report Versioning10.020 Ratings00 Ratings
Report Delivery Scheduling10.022 Ratings00 Ratings
Delivery to Remote Servers10.05 Ratings00 Ratings
Data Discovery and Visualization
Comparison of Data Discovery and Visualization features of Product A and Product B
MicroStrategy Analytics
10.0
22 Ratings
21% above category average
Verint Voice of the Customer
-
Ratings
Pre-built visualization formats (heatmaps, scatter plots etc.)10.020 Ratings00 Ratings
Location Analytics / Geographic Visualization10.019 Ratings00 Ratings
Predictive Analytics10.018 Ratings00 Ratings
Pattern Recognition and Data Mining10.01 Ratings00 Ratings
Access Control and Security
Comparison of Access Control and Security features of Product A and Product B
MicroStrategy Analytics
10.0
21 Ratings
15% above category average
Verint Voice of the Customer
-
Ratings
Multi-User Support (named login)10.019 Ratings00 Ratings
Role-Based Security Model10.020 Ratings00 Ratings
Multiple Access Permission Levels (Create, Read, Delete)10.020 Ratings00 Ratings
Report-Level Access Control10.01 Ratings00 Ratings
Single Sign-On (SSO)10.09 Ratings00 Ratings
Mobile Capabilities
Comparison of Mobile Capabilities features of Product A and Product B
MicroStrategy Analytics
9.7
19 Ratings
20% above category average
Verint Voice of the Customer
-
Ratings
Responsive Design for Web Access10.019 Ratings00 Ratings
Mobile Application10.015 Ratings00 Ratings
Dashboard / Report / Visualization Interactivity on Mobile10.019 Ratings00 Ratings
Application Program Interfaces (APIs) / Embedding
Comparison of Application Program Interfaces (APIs) / Embedding features of Product A and Product B
MicroStrategy Analytics
10.0
8 Ratings
23% above category average
Verint Voice of the Customer
-
Ratings
REST API10.06 Ratings00 Ratings
Javascript API10.07 Ratings00 Ratings
iFrames10.05 Ratings00 Ratings
Java API10.04 Ratings00 Ratings
Themeable User Interface (UI)10.05 Ratings00 Ratings
Customizable Platform (Open Source)10.06 Ratings00 Ratings
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User Ratings
MicroStrategy AnalyticsVerint Voice of the Customer
Likelihood to Recommend
9.9
(47 ratings)
8.5
(8 ratings)
Likelihood to Renew
9.9
(27 ratings)
9.7
(2 ratings)
Usability
3.2
(5 ratings)
8.6
(3 ratings)
Availability
9.0
(2 ratings)
-
(0 ratings)
Performance
9.0
(2 ratings)
-
(0 ratings)
Support Rating
2.2
(5 ratings)
9.1
(3 ratings)
Online Training
9.0
(5 ratings)
-
(0 ratings)
Implementation Rating
9.0
(4 ratings)
-
(0 ratings)
Configurability
9.0
(1 ratings)
-
(0 ratings)
Product Scalability
9.0
(2 ratings)
-
(0 ratings)
Vendor post-sale
10.0
(1 ratings)
-
(0 ratings)
Vendor pre-sale
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
MicroStrategy AnalyticsVerint Voice of the Customer
Likelihood to Recommend
MicroStrategy
MSTR is great for any organization that is looking for a way to deliver complicated data in an uncomplicated way. From business teams to marketing and finance, several departments benefit from using MSTR to keep track of KPIs enabling teams to make optimizations along the way. MSTR provides great visual representations of data enabling team members to distill thousands of data points into easily digestible charts and graphs
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Verint
Verint is very well suited for the corporate enterprise market as it has sufficient granular permission controls, feature rich and scalable. Their pricing model is also very cost effective as it doesn't punish you for being successful (getting lots of submissions or responses). If you are considering Verint, you should ask very specific questions for functionality to make sure it is covered.
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Pros
MicroStrategy
  • They sell the product well, and make promises you will actually believe
  • "checks the box" for most features a company would need. Doesn't actually deliver them though
  • They answer the phone in a timely manner. Can't answer your questions or provide support, but the queue time isn't bad
  • They have online documentation. It's not up to date, and likely doesn't reflect the version of software you are using, but hey... they can point to it.
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Verint
  • Flexible for making changes to survey questions, layout, and text
  • Great tracking of customer responses as well as ease of integrating Google Analytics for additional tracking
  • Support team was very knowledgeable and responses to requests
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Cons
MicroStrategy
  • The graph options are not as robust as an Excel user might want.
  • The metadata layer can sometimes be slower, and it takes a long time for reports to run.
  • Viewing the data feed entered can be cumbersome at times, in terms of validation with reports.
Read full review
Verint
  • Does simple very well, but complicated not as well. It is NOT a survey system.
  • Some of the reports are still a bit old for display, but new features have been released recently giving more options.
  • Standard deployment templates may be a bit limited for customization, or you need to go to fully customized and do the development yourself.
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Likelihood to Renew
MicroStrategy
I would always choose to renew MicroStrategy as long as they lead the market in features, functionality and price. The support of MicroStrategy is timely and professional, I frequently get answers to my questions within 24 hours and normally have solutions within 48 hours. Training available for MicroStrategy completely covers everything required to be able to expertly use MicroStrategy and understand data warehousing.
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Verint
The cost versus product is a good value, so it all depends on the customer's needs/wants, and of course, budget
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Usability
MicroStrategy
The standard grid reporting could look more like the styling and object used for the Import and Visual Insight products. In addition, object properties almost seem to be hidden when first using the product. It's as if they are asking the engineers to only use the presets we make available...and, these presets are 10+ years old. On the positive side, Microstrategy seems to be the only product, not named Cognos, which can scale to Big Data. The product is "hackable" via the SDK or tricking the Intelligence Server to do uncommon things. The Microstrategy development team also seems to be very involved with their OEM partners; especially when it comes to features and enhancements. A large majority of the improvements we suggested have made it into the product or on the roadmap for future enhancements. Only suckas fall for the shiny objects from most other vendors; Microstrategy is really the only choice for Enterprise BI.
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Verint
Overall usability is easy and while I have been using it for years and used to it, new users seem to be able to create surveys without any training or hand holding. Simply create a login and they can figure it out themselves quickly because of the intuitive nature of the layout. Verint could use to improve or update the user interface as it seems very dated visually.
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Reliability and Availability
MicroStrategy
I've never had an issue with MicroStrategy not being available due to MicroStrategy application malfunction. It is very robust and only failures I've seen were due to user error or the platform the machine running the service failed some how.
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Verint
No answers on this topic
Performance
MicroStrategy
Being able to customize the performance based on the business need is extremely powerful. Proper configuration and understanding of the usage pattern is key, if the technical ability of the architect is not at top level, then the product will not be configured correctly which will lead to poor performance.
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Verint
No answers on this topic
Support Rating
MicroStrategy
Good user community. Support team is available if you are under AMC. You get decent support after raising the support ticket. If it is product bug they will inform you and let you know which patch will resolve the same.
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Verint
Every support contact I have had, be it by email, live chat or phone, I have had my issue resolved very quickly, efficiently and professionally by a knowledgeable and well trained support team member. Having worked in technical support many years ago myself, I can appreciate the level of service and quality of support offered by Verint. I would, without hesitation, say that Verint offers one of the best support experiences out there.
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Online Training
MicroStrategy
I have attended many trainings offered by MicroStrategy; both distance and in-person training. I earned my CRD (Certified Report Developer) certification via the online training. I found the training to be well organized and concise. Overall I will definitely continue to increase my knowledge with MicroStrategy via the online training offering.
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Verint
No answers on this topic
Implementation Rating
MicroStrategy
We measured following KPI for the success
  • Increase in Business Feeds Loads
  • Reduction in Controllers Manual Work.
  • Conversion of Manual Work into Systematic Workflows.
  • Increase in Customer Spend
  • Reduction in Service costs
  • Reduction in time-to-market for new campaigns
  • Increase in cross sell and Up sell
  • Error reduction in customer Identification
  • Existing client retained
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Verint
No answers on this topic
Alternatives Considered
MicroStrategy
Tableau is probably MicroStrategy Analytic's biggest competitor I've noticed over time, and I'm not sure why. Tableau only covers visualizations independently for each business user, which then creates the issues of every employee creating their own version of the data, and then you have 20 versions of the truth. A enterprise data warehouse and MicroStrategy's Visual Insight is a better method.
Read full review
Verint
ForeSee offers data that is complimentary to Domo. ForeSee wins on ease of use, simple navigation and practical data from the consumer! ForeSee could be deadly when paired with Domo. The ability to pair sales with customer engagement visually is a valuable tool. ForeSee has the visual modeling down and can handle multiple data sets.
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Scalability
MicroStrategy
This software is extremely scaleable, one can add more core servers which performs as a load balancing. The configurations available to manage usage patterns and daily activity are as high a caliber as any other enterprise level software. This product can be installed on both a windows and unix platform allow for integration on a budget.
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Verint
No answers on this topic
Return on Investment
MicroStrategy
  • MicroStrategy was helpful for reducing the amount of time we needed to spend number crunching large data sets, and in doing so, allowed me as the primary users to spend more time gleaning insights from the data that in turn informed our leadership team to make strategic decisions.
  • By creating numerous canned reports available to all members of the team through email distribution or basic access to the platform, we were able to reduce the time I spent showing people how to pull the data in Microsoft Excel by nearly 40% .
  • We ended up needing to make many changes to the way our DMP was feeding data into MicroStrategy due to incorrect reporting that caused complications in accounting and finance.
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Verint
  • Provides real-time voice of the customer feedback
  • Integration with other analytics platforms is a plus but can be cumbersome to set up
  • Initial setup can be problematic
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ScreenShots