71 Ratings
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Score 8.9 out of 100
Top Rated
64 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

Mimecast Secure Email Gateway

Mimecast has been great at filtering our email for spam, phishing attempts, and potentially dangerous email attachments. We have been very happy with the reliability of the Mimecast services - I don't remember it being down in 2 years of using the service. My one complaint is that the admin console is not very easy to navigate, which makes some of the services difficult to implement. That being said, their support team has been great about walking us through these issues.
Josh Cope | TrustRadius Reviewer

Zix Email Threat Protection

Recently a malicious email came through (direct email from a breached iCloud account pretending to be our president) - the email appeared by all points to be legitimate, but went to several former employees and several unrelated employees. Once caught, I was able to retract the message from all mailboxes and distribution lists with one click. This is much more effective than other systems with no retraction, and your only option is to send an email to all that received the previous email asking them to delete, or using PowerShell commands.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Secure Email Gateway

Mimecast Secure Email Gateway
8.6
Zix Email Threat Protection
Anti-malware
Mimecast Secure Email Gateway
8.5
Zix Email Threat Protection
Cusomizability
Mimecast Secure Email Gateway
7.8
Zix Email Threat Protection
Data Loss Protection
Mimecast Secure Email Gateway
9.0
Zix Email Threat Protection
Threat Detection
Mimecast Secure Email Gateway
9.0
Zix Email Threat Protection
Sandboxing
Mimecast Secure Email Gateway
9.1
Zix Email Threat Protection
End-to-End Encryption
Mimecast Secure Email Gateway
9.5
Zix Email Threat Protection
Management Tools
Mimecast Secure Email Gateway
7.3
Zix Email Threat Protection

Pros

Mimecast Secure Email Gateway

  • Email retention - convenience for the end-users to access older messages even if they've deleted them from Outlook
  • SPAM management - allows us to prevent SPAM and Phishing attacks with custom policies that fit our organizational needs
  • URL protection - allows incoming emails with a URL to be scanned and protects our end-users from clicking on malicious URLs
Anonymous | TrustRadius Reviewer

Zix Email Threat Protection

  • Makes it easy for those receiving emails to create an account and retrieve the email.
  • Peace of mind knowing emails are secure, and can be tracked.
  • Monitoring inbound email threats is easy.
  • Support has been very quick resolving or explaining support tickets I've created.
Dane Spoelker | TrustRadius Reviewer

Cons

Mimecast Secure Email Gateway

  • The Admin Management console is absurdly complicated. For every first time we wanted to setup we've had to call their support for assistance. Support is quick and fantastic but it's so difficult to do anything yourself. They seem to have gone out of their way to call features unique things instead of using standard language from other providers so you as an IT professional know what you're looking for to setup.
  • They have lots of KB articles, which their support will point you to. They are written on the most basic level and don't actually provide the help you need. For example, the KB page will tell you the list of options on the page... but not actually tell you what you do, why you might use them, or define their terminology.
  • Their email threat management system has several nice features. One of the features available is that it will rewrite links in emails so that users click the link and it sandboxes the link, testing it on their server space and the user sees it there. This means the actual link in the email gets changed to the address of one of their servers. As a law firm, the EXACT LINKS are important to maintain in our communications and editing actual data from our clients to point to a Mimecast server is an unacceptable practice. I wish they had an alternative that did not edit the link itself on the page.
Debbie Johnson | TrustRadius Reviewer

Zix Email Threat Protection

  • Ease of use. Other competitors platform is WAY easier to use and customize.
  • You have to cover THE ENTIRE ORGANIZATION with coverage, even though only a handful will need to use email encryption
  • The Zix Protect platform is a complete joke to customize and use.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Mimecast Secure Email Gateway

No score
No answers yet
No answers on this topic

Zix Email Threat Protection

Zix Email Threat Protection 10.0
Based on 1 answer
It did delivers exactly what is needed, what was promised, is cost effective, and is incredibly easy to use and manage.
Anonymous | TrustRadius Reviewer

Usability

Mimecast Secure Email Gateway

No score
No answers yet
No answers on this topic

Zix Email Threat Protection

Zix Email Threat Protection 9.4
Based on 24 answers
Zix gets a perfect 10 out of 10. End users can just work. With our previous solution, staff would have to determine if a message had sensitive information and then send it securely. Zix scans each message and ensures that the message does not fail into one of the pre-defined rulesets.
Anonymous | TrustRadius Reviewer

Support Rating

Mimecast Secure Email Gateway

Mimecast Secure Email Gateway 8.9
Based on 10 answers
When calling them you get best in the world customer services but as previously mentioned their online community and capabilities are a bit lacking. They want you to log into their portal to see updates on issues (vs. using a public facing service) and I rarely find the answers to my issues in electronic format. Their online presence is only helpful with the simplest of issues.
Anonymous | TrustRadius Reviewer

Zix Email Threat Protection

Zix Email Threat Protection 9.0
Based on 4 answers
Zix is very good about response times and information. They even proactively e-mail us about known issues. I have never had an issue go unresolved, and the support team tends to answer quickly unless it's a strange, complicated request. The only time that happened was doing a search through logs, and that was entirely on me and my unfamiliarity with their flavor of Linux.
Robert Paul | TrustRadius Reviewer

Alternatives Considered

Mimecast Secure Email Gateway

Previously we have only used the default on-premise exchange that comes with SBS. This was very simple and only provided basic filtering of spam and junk mail. We weren't able to filter impersonation mail or emails with malicious code
Dale Simpson | TrustRadius Reviewer

Zix Email Threat Protection

Even though employees are highly skeptical and apprehensive to use the product, I try to trust that the Zix scanning is doing its job and protecting what it needs to. I certainly worry about it on a regular basis though.
Anonymous | TrustRadius Reviewer

Return on Investment

Mimecast Secure Email Gateway

  • Positive - It's hard to put a dollar amount on prevention, but we have been saved many times by the email and URL security filter. Users have clicked on links which were blocked by Mimecast. We have avoided costly ransomware and virus situations many times because of this.
  • Cost savings - Mimecast has worked with us to set reasonable prices, especially because we are a non-profit. At the time of purchase they were significantly cheaper than their closest competitor (Proofpoint).
  • Subscription cost. This is a subscription product so overall it can be more expensive than an on-premise solution. However we feel that the cost was well worth the security benefits.
Anonymous | TrustRadius Reviewer

Zix Email Threat Protection

  • I take our responsibility to protect our clients info seriously and Zix has taken a load of worry off of my shoulders.
  • Zix bolsters our image and shows folks we're serious about their privacy.
  • It not only helps me but helps me rest assured that all of my agents clients are protected.
Parrish Peachee | TrustRadius Reviewer

Pricing Details

Mimecast Secure Email Gateway

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Zix Email Threat Protection

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Rating Summary

Likelihood to Recommend

Mimecast Secure Email Gateway
8.9
Zix Email Threat Protection
9.6

Likelihood to Renew

Mimecast Secure Email Gateway
Zix Email Threat Protection
10.0

Usability

Mimecast Secure Email Gateway
Zix Email Threat Protection
9.4

Support Rating

Mimecast Secure Email Gateway
8.9
Zix Email Threat Protection
9.0

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