Mindmatrix vs. mSalesApp

I would only recommend Mindmatrix as a short term solution for companies that want to take advantage of the ready made drip campaigns for their vertical.

Very useful solution prior, during, and after meeting client

• Prior--Useful to know everything about the client prior to meet up, including buying patterns, credit history, last order, etc.
• During--Instant order undertaking, promote new or slow moving stock, collections on the go
• After--Advantage of not having to duplicate entries (such as handwritten orders) reduces followup activity

• Drip campaigns ready to go for several Industries

• Realtime access to inventory, including promotions and help to sell more and sell better
• All customer information and history in the palm of your hand ensures better and more efficient service
• Totally eliminates paperwork; sales team does not have to carry paperwork or duplicate entries
• Immediate order undertaking with customer sign on glass confirmation

• Navigation is confusing, not intuitive.
• Creating and changing users must be done by a ticketing request.
• Horrific support, all email and overseas, rarely talk to anyone.
• There are issues in practically every area. There are inconsistencies with sharing of contacts, sharing of client and CRM data. For example, only the owner of the campaign can see reports on that particular campaign. There are sharing inconsistencies throughout the entire program that just do not make sense.
• There is also an unusually high amount of undelivered mail, and a very high SPAM occurrence. Much higher than our backup, MailChimp for example.

• Would like it to expand in to a mini ERP with other modules such as CRM, WMS, TMS

There are a lot of bugs and poor design in this product.

I selected Mindmatrix solely based on the content they had available for our vertical.

• Drip campaigns can be started right away because there are prebuilt templates for our vertical.

• Very positive and instant impact with accuracy and efficiency
• Overall objective achieved with immediate increase in sales and revenue
• We experienced ROI with three months