2 Reviews and Ratings
21 Reviews and Ratings
I would only recommend Mindmatrix as a short term solution for companies that want to take advantage of the ready made drip campaigns for their vertical.
It's kind of an automation workflow, but for example you can set up a popup to appear at a specific time on a specific product page and offer the visitor something. The visitor then signs up and then (after you've set up your automation sequence) that visitor gets a specific welcome page based on the popup they signed up through, and then a specific order confirmation email and everything else flows from that specific popup. That's great because it's allowed us to sort of fine-tune our offerings to get our visitors' emails in the first place and offer, for example, someone browsing a product page for 3 minutes something different than someone staying 20 seconds on the homepage and then leaving.
Drip campaigns ready to go for several Industries
Provides a campaign booster to improve open and click ratesGathering of post-sale customer feedbackIntegrated SMS automationReduces manual tasks by use of pre-built marketing automation workflows.
Navigation is confusing, not intuitive.Creating and changing users must be done by a ticketing request.Horrific support, all email and overseas, rarely talk to anyone.There are issues in practically every area. There are inconsistencies with sharing of contacts, sharing of client and CRM data. For example, only the owner of the campaign can see reports on that particular campaign. There are sharing inconsistencies throughout the entire program that just do not make sense.There is also an unusually high amount of undelivered mail, and a very high SPAM occurrence. Much higher than our backup, MailChimp for example.
More options to customize emails.Better customer service.Email scheduling.
There are a lot of bugs and poor design in this product.
I selected Mindmatrix solely based on the content they had available for our vertical.
By far, Omnisend is my preferred mail software. The program has several customizations and options in the free plan that you do not receive on other mail software programs.
Drip campaigns can be started right away because there are prebuilt templates for our vertical.
Within the first month we has return customers placing larger orders.Very easy for anyone on the team to set up, modify.Reporting for management is easy.