What users are saying about
2 Ratings
152 Ratings
2 Ratings
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Score 6 out of 100
152 Ratings
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Score 8.7 out of 100

Feature Set Ratings

    Email & Online Marketing

    2.6

    Mindmatrix

    26%

    SAP CRM

    Feature Set Not Supported
    N/A
    Mindmatrix ranks higher in 8/8 features

    WYSIWYG email editor

    1.0
    10%
    1 Rating
    N/A
    0 Ratings

    Dynamic content

    1.8
    18%
    1 Rating
    N/A
    0 Ratings

    Ability to test dynamic content

    1.8
    18%
    1 Rating
    N/A
    0 Ratings

    Landing pages

    4.5
    45%
    1 Rating
    N/A
    0 Ratings

    A/B testing

    3.6
    36%
    1 Rating
    N/A
    0 Ratings

    Email deliverability reporting

    2.7
    27%
    2 Ratings
    N/A
    0 Ratings

    List management

    3.6
    36%
    1 Rating
    N/A
    0 Ratings

    Triggered drip sequences

    1.8
    18%
    1 Rating
    N/A
    0 Ratings

    Lead Management

    3.9

    Mindmatrix

    39%

    SAP CRM

    Feature Set Not Supported
    N/A
    Mindmatrix ranks higher in 3/3 features

    Lead nurturing

    3.6
    36%
    1 Rating
    N/A
    0 Ratings

    Lead scoring and grading

    5.5
    55%
    1 Rating
    N/A
    0 Ratings

    Automated sales alerts and tasks

    2.7
    27%
    1 Rating
    N/A
    0 Ratings

    Social Media Marketing

    5.0

    Mindmatrix

    50%

    SAP CRM

    Feature Set Not Supported
    N/A
    Mindmatrix ranks higher in 2/2 features

    Social sharing and campaigns

    5.5
    55%
    1 Rating
    N/A
    0 Ratings

    Social profile integration

    4.5
    45%
    1 Rating
    N/A
    0 Ratings

    Reporting & Analytics

    5.0

    Mindmatrix

    50%

    SAP CRM

    Feature Set Not Supported
    N/A
    Mindmatrix ranks higher in 2/2 features

    Dashboards

    5.5
    55%
    1 Rating
    N/A
    0 Ratings

    Standard reports

    4.5
    45%
    1 Rating
    N/A
    0 Ratings

    Platform & Infrastructure

    1.4

    Mindmatrix

    14%

    SAP CRM

    Feature Set Not Supported
    N/A
    Mindmatrix ranks higher in 4/4 features

    API

    1.0
    10%
    1 Rating
    N/A
    0 Ratings

    Role-based workflow & approvals

    1.8
    18%
    1 Rating
    N/A
    0 Ratings

    Customizability

    1.8
    18%
    1 Rating
    N/A
    0 Ratings

    Integration with Salesforce.com

    1.0
    10%
    1 Rating
    N/A
    0 Ratings

    Sales Force Automation

    Mindmatrix

    Feature Set Not Supported
    N/A
    7.8

    SAP CRM

    78%
    SAP CRM ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    9.3
    93%
    27 Ratings

    Workflow management

    N/A
    0 Ratings
    7.7
    77%
    28 Ratings

    Territory management

    N/A
    0 Ratings
    7.5
    75%
    23 Ratings

    Opportunity management

    N/A
    0 Ratings
    7.9
    79%
    26 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    7.7
    77%
    22 Ratings

    Contract management

    N/A
    0 Ratings
    7.0
    70%
    25 Ratings

    Quote & order management

    N/A
    0 Ratings
    7.2
    72%
    24 Ratings

    Interaction tracking

    N/A
    0 Ratings
    8.4
    84%
    26 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    7.4
    74%
    27 Ratings

    Customer Service & Support

    Mindmatrix

    Feature Set Not Supported
    N/A
    8.5

    SAP CRM

    85%
    SAP CRM ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    8.7
    87%
    21 Ratings

    Call center management

    N/A
    0 Ratings
    8.3
    83%
    22 Ratings

    Help desk management

    N/A
    0 Ratings
    8.6
    86%
    20 Ratings

    Marketing Automation

    Mindmatrix

    Feature Set Not Supported
    N/A
    8.5

    SAP CRM

    85%
    SAP CRM ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    8.0
    80%
    22 Ratings

    Email marketing

    N/A
    0 Ratings
    9.0
    90%
    18 Ratings

    CRM Project Management

    Mindmatrix

    Feature Set Not Supported
    N/A
    8.2

    SAP CRM

    82%
    SAP CRM ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    8.4
    84%
    20 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    7.5
    75%
    20 Ratings

    Reporting

    N/A
    0 Ratings
    8.7
    87%
    18 Ratings

    CRM Reporting & Analytics

    Mindmatrix

    Feature Set Not Supported
    N/A
    8.1

    SAP CRM

    81%
    SAP CRM ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    8.2
    82%
    24 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    8.4
    84%
    22 Ratings

    Customizable reports

    N/A
    0 Ratings
    7.8
    78%
    25 Ratings

    Customization

    Mindmatrix

    Feature Set Not Supported
    N/A
    7.8

    SAP CRM

    78%
    SAP CRM ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    7.8
    78%
    26 Ratings

    Custom objects

    N/A
    0 Ratings
    8.0
    80%
    26 Ratings

    Scripting environment

    N/A
    0 Ratings
    7.7
    77%
    22 Ratings

    API for custom integration

    N/A
    0 Ratings
    7.7
    77%
    21 Ratings

    Security

    Mindmatrix

    Feature Set Not Supported
    N/A
    8.7

    SAP CRM

    87%
    SAP CRM ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    9.2
    92%
    26 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.3
    83%
    22 Ratings

    Social CRM

    Mindmatrix

    Feature Set Not Supported
    N/A
    9.0

    SAP CRM

    90%
    SAP CRM ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    9.0
    90%
    13 Ratings

    Social engagement

    N/A
    0 Ratings
    9.0
    90%
    12 Ratings

    Integrations with 3rd-party Software

    Mindmatrix

    Feature Set Not Supported
    N/A
    8.3

    SAP CRM

    83%
    SAP CRM ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    9.0
    90%
    17 Ratings

    Compensation management

    N/A
    0 Ratings
    7.7
    77%
    15 Ratings

    Platform

    Mindmatrix

    Feature Set Not Supported
    N/A
    8.4

    SAP CRM

    84%
    SAP CRM ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    8.4
    84%
    19 Ratings

    Attribute Ratings

    • SAP CRM is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew

    Likelihood to Recommend

    1.8

    Mindmatrix

    18%
    1 Rating
    8.2

    SAP CRM

    82%
    32 Ratings

    Likelihood to Renew

    1.0

    Mindmatrix

    10%
    1 Rating
    9.0

    SAP CRM

    90%
    4 Ratings

    Usability

    Mindmatrix

    N/A
    0 Ratings
    8.0

    SAP CRM

    80%
    4 Ratings

    Support Rating

    Mindmatrix

    N/A
    0 Ratings
    9.3

    SAP CRM

    93%
    5 Ratings

    Online Training

    Mindmatrix

    N/A
    0 Ratings
    7.0

    SAP CRM

    70%
    1 Rating

    Likelihood to Recommend

    Mindmatrix

    I would only recommend Mindmatrix as a short term solution for companies that want to take advantage of the ready made drip campaigns for their vertical.
    Anonymous | TrustRadius Reviewer

    SAP CRM

    SAP CRM is a well-designed platform for small to medium-sized businesses that want to manage their customer-centric operations through a single pane of glass. Changes can be made quickly and easily for different scenarios. Many features allow flexibility and scalability, making it ideal for large industries with significant capital and customer bases. Data automation helps maintain a healthy relationship with customers.
    Aononna Tazin | TrustRadius Reviewer

    Pros

    Mindmatrix

    • Drip campaigns ready to go for several Industries
    Anonymous | TrustRadius Reviewer

    SAP CRM

    • Our customers benefit from SAP CRM's 360-degree views and case management capabilities.
    • As a middleware business tool, case reporting is excellent, and it works well with WM systems to communicate with various departments.
    • It is an excellent tool for tracking customer relationships across multiple channels, and it's easy to use.
    Aurpa Fiza | TrustRadius Reviewer

    Cons

    Mindmatrix

    • Navigation is confusing, not intuitive.
    • Creating and changing users must be done by a ticketing request.
    • Horrific support, all email and overseas, rarely talk to anyone.
    • There are issues in practically every area. There are inconsistencies with sharing of contacts, sharing of client and CRM data. For example, only the owner of the campaign can see reports on that particular campaign. There are sharing inconsistencies throughout the entire program that just do not make sense.
    • There is also an unusually high amount of undelivered mail, and a very high SPAM occurrence. Much higher than our backup, MailChimp for example.
    Anonymous | TrustRadius Reviewer

    SAP CRM

    • One of the things I don't like about "SAP CRM" is that there are no alerts or notifications which could warn when something happens within the platform.
    • It does not have integration with any type of social network.
    • The robust and unintuitive appearance makes it a bit complicated to use all its functionalities.
    Magly Jhonson | TrustRadius Reviewer

    Pricing Details

    Mindmatrix

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $325 per month

    Mindmatrix Editions & Modules

    Edition
    Sales Enablement for Direct Sales$301
    Sales Enablement for Channel/Reps$151
    Sales Enablement for Franchisers and Retailers$151
    Sales Enablement for Multi Channel EnterpriseContact sales team
    1. per user/per month
    2. none
    Additional Pricing Details

    SAP CRM

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    SAP CRM Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    Mindmatrix

    Mindmatrix 1.0
    Based on 1 answer
    There are a lot of bugs and poor design in this product.
    Anonymous | TrustRadius Reviewer

    SAP CRM

    SAP CRM 9.0
    Based on 4 answers
    I know what SAP CRM can do in the future. We are very happy with the product and think it is a great choice for both SAP ERP users and even those who do not use other SAP products. We have both Salesforce and SAP CRM, and we feel that Salesforce is a good product for a few years, but SAP CRM is a more fully-featured product and is a better choice for complex organizations capable of running installed software of this complexity. It is often just a question of budget.
    Anonymous | TrustRadius Reviewer

    Usability

    Mindmatrix

    No score
    No answers yet
    No answers on this topic

    SAP CRM

    SAP CRM 8.0
    Based on 4 answers
    When we were not introduced to Salesforce, we were somehow managing with SAP CRM which allowed us to do a few tasks like lead assignment, managing partner access, service portal etc. as we have other modules of SAP but now we think marketing/sales needs more and we need visibility of leads more than what SAP CRM allow us.
    Purnima Kapoor | TrustRadius Reviewer

    Support Rating

    Mindmatrix

    No score
    No answers yet
    No answers on this topic

    SAP CRM

    SAP CRM 9.3
    Based on 5 answers
    SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
    Aurpa Fiza | TrustRadius Reviewer

    Alternatives Considered

    Mindmatrix

    I selected Mindmatrix solely based on the content they had available for our vertical.
    Anonymous | TrustRadius Reviewer

    SAP CRM

    SAP CRM is a diversified, complex tool which can be customized to the company needs on many various levels. The main reason why a company could choose SAP CRM is to ensure all their needs are met in terms of a solution that can be adjusted to the processes within the organisation
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Mindmatrix

    • Drip campaigns can be started right away because there are prebuilt templates for our vertical.
    Anonymous | TrustRadius Reviewer

    SAP CRM

    • Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
    • Proper training is key step to ROI on SAP CRM.
    • Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.
    Anonymous | TrustRadius Reviewer

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