Mindmatrix vs Zoho CRM

What users are saying about

Score 6 out of 10

Based on 2 reviews and ratings

Score 8.3 out of 10

Based on 796 reviews and ratings

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Feature Set Ratings

Email & Online Marketing

2.6

Mindmatrix

26%

Zoho CRM

Feature Set Not Supported

N/A

Mindmatrix ranks higher in 8/8 features

WYSIWYG email editor

1.0

10%

1 Rating

N/A

0 Ratings

Dynamic content

1.8

18%

1 Rating

N/A

0 Ratings

Ability to test dynamic content

1.8

18%

1 Rating

N/A

0 Ratings

Landing pages

4.5

45%

1 Rating

N/A

0 Ratings

A/B testing

3.6

36%

1 Rating

N/A

0 Ratings

Email deliverability reporting

2.7

27%

2 Ratings

N/A

0 Ratings

List management

3.6

36%

1 Rating

N/A

0 Ratings

Triggered drip sequences

1.8

18%

1 Rating

N/A

0 Ratings

Lead Management

3.9

Mindmatrix

39%

Zoho CRM

Feature Set Not Supported

N/A

Mindmatrix ranks higher in 3/3 features

Lead nurturing

3.6

36%

1 Rating

N/A

0 Ratings

Lead scoring and grading

5.5

55%

1 Rating

N/A

0 Ratings

Automated sales alerts and tasks

2.7

27%

1 Rating

N/A

0 Ratings

Social Media Marketing

5.0

Mindmatrix

50%

Zoho CRM

Feature Set Not Supported

N/A

Mindmatrix ranks higher in 2/2 features

Social sharing and campaigns

5.5

55%

1 Rating

N/A

0 Ratings

Social profile integration

4.5

45%

1 Rating

N/A

0 Ratings

Reporting & Analytics

5.0

Mindmatrix

50%

Zoho CRM

Feature Set Not Supported

N/A

Mindmatrix ranks higher in 2/2 features

Dashboards

5.5

55%

1 Rating

N/A

0 Ratings

Standard reports

4.5

45%

1 Rating

N/A

0 Ratings

Platform & Infrastructure

1.4

Mindmatrix

14%

Zoho CRM

Feature Set Not Supported

N/A

Mindmatrix ranks higher in 4/4 features

API

1.0

10%

1 Rating

N/A

0 Ratings

Role-based workflow & approvals

1.8

18%

1 Rating

N/A

0 Ratings

Customizability

1.8

18%

1 Rating

N/A

0 Ratings

Integration with Salesforce.com

1.0

10%

1 Rating

N/A

0 Ratings

Sales Force Automation

Mindmatrix

Feature Set Not Supported

N/A

8.1

Zoho CRM

81%

Zoho CRM ranks higher in 9/9 features

Customer data management / contact management

N/A

0 Ratings

8.4

84%

232 Ratings

Workflow management

N/A

0 Ratings

8.0

80%

220 Ratings

Territory management

N/A

0 Ratings

7.8

78%

165 Ratings

Opportunity management

N/A

0 Ratings

8.3

83%

211 Ratings

Integration with email client (e.g., Outlook or Gmail)

N/A

0 Ratings

7.8

78%

209 Ratings

Contract management

N/A

0 Ratings

8.3

83%

167 Ratings

Quote & order management

N/A

0 Ratings

7.9

79%

168 Ratings

Interaction tracking

N/A

0 Ratings

8.0

80%

208 Ratings

Channel / partner relationship management

N/A

0 Ratings

7.9

79%

157 Ratings

Customer Service & Support

Mindmatrix

Feature Set Not Supported

N/A

7.5

Zoho CRM

75%

Zoho CRM ranks higher in 3/3 features

Case management

N/A

0 Ratings

7.6

76%

184 Ratings

Call center management

N/A

0 Ratings

7.4

74%

146 Ratings

Help desk management

N/A

0 Ratings

7.5

75%

163 Ratings

Marketing Automation

Mindmatrix

Feature Set Not Supported

N/A

8.4

Zoho CRM

84%

Zoho CRM ranks higher in 2/2 features

Lead management

N/A

0 Ratings

8.5

85%

217 Ratings

Email marketing

N/A

0 Ratings

8.2

82%

183 Ratings

CRM Project Management

Mindmatrix

Feature Set Not Supported

N/A

8.2

Zoho CRM

82%

Zoho CRM ranks higher in 3/3 features

Task management

N/A

0 Ratings

8.3

83%

210 Ratings

Billing and invoicing management

N/A

0 Ratings

8.1

81%

154 Ratings

Reporting

N/A

0 Ratings

8.2

82%

201 Ratings

CRM Reporting & Analytics

Mindmatrix

Feature Set Not Supported

N/A

8.2

Zoho CRM

82%

Zoho CRM ranks higher in 3/3 features

Forecasting

N/A

0 Ratings

8.0

80%

183 Ratings

Pipeline visualization

N/A

0 Ratings

8.3

83%

196 Ratings

Customizable reports

N/A

0 Ratings

8.2

82%

205 Ratings

Customization

Mindmatrix

Feature Set Not Supported

N/A

8.1

Zoho CRM

81%

Zoho CRM ranks higher in 4/4 features

Custom fields

N/A

0 Ratings

8.5

85%

231 Ratings

Custom objects

N/A

0 Ratings

8.2

82%

182 Ratings

Scripting environment

N/A

0 Ratings

7.7

77%

147 Ratings

API for custom integration

N/A

0 Ratings

7.8

78%

168 Ratings

Security

Mindmatrix

Feature Set Not Supported

N/A

8.8

Zoho CRM

88%

Zoho CRM ranks higher in 2/2 features

Single sign-on capability

N/A

0 Ratings

8.7

87%

194 Ratings

Role-based user permissions

N/A

0 Ratings

8.8

88%

215 Ratings

Social CRM

Mindmatrix

Feature Set Not Supported

N/A

7.9

Zoho CRM

79%

Zoho CRM ranks higher in 2/2 features

Social data

N/A

0 Ratings

8.0

80%

141 Ratings

Social engagement

N/A

0 Ratings

7.9

79%

136 Ratings

Integrations with 3rd-party Software

Mindmatrix

Feature Set Not Supported

N/A

7.6

Zoho CRM

76%

Zoho CRM ranks higher in 2/2 features

Marketing automation

N/A

0 Ratings

7.9

79%

173 Ratings

Compensation management

N/A

0 Ratings

7.3

73%

117 Ratings

Platform

Mindmatrix

Feature Set Not Supported

N/A

7.9

Zoho CRM

79%

Zoho CRM ranks higher in 1/1 features

Mobile access

N/A

0 Ratings

7.9

79%

195 Ratings

Attribute Ratings

Zoho CRM is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew

Mindmatrix

18%

1 Rating

8.5

Zoho CRM

85%

261 Ratings

Mindmatrix

10%

1 Rating

8.9

Zoho CRM

89%

33 Ratings

Mindmatrix

N/A

0 Ratings

8.3

Zoho CRM

83%

178 Ratings

Mindmatrix

N/A

0 Ratings

8.0

Zoho CRM

80%

4 Ratings

Mindmatrix

N/A

0 Ratings

6.5

Zoho CRM

65%

4 Ratings

Mindmatrix

N/A

0 Ratings

8.2

Zoho CRM

82%

76 Ratings

Mindmatrix

N/A

0 Ratings

7.0

Zoho CRM

70%

2 Ratings

Mindmatrix

N/A

0 Ratings

8.5

Zoho CRM

85%

6 Ratings

Mindmatrix

N/A

0 Ratings

8.8

Zoho CRM

88%

12 Ratings

Contract Terms and Pricing Model

Mindmatrix

N/A

0 Ratings

9.4

Zoho CRM

94%

22 Ratings

Mindmatrix

N/A

0 Ratings

8.5

Zoho CRM

85%

2 Ratings

Mindmatrix

N/A

0 Ratings

8.5

Zoho CRM

85%

7 Ratings

Pros

Drip campaigns ready to go for several Industries

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Verified User

C-Level Executive in Information Technology

Information Technology and Services Company, 1-10 employees

View all 1 answers on this topic

It is pretty easy to use. We don't need to set up formal training sessions for our users which lets us get new users up and running much quicker.
Great reporting section, you can extract some really detailed reports of your leads and their status.
User access control and 2-factor authentication are really easy to define and set up.
Some really great integrations with Zoho products and Gsuite.

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Verified User

Manager in Corporate

Insurance Company, 1001-5000 employees

View all 261 answers on this topic

Cons

Navigation is confusing, not intuitive.
Creating and changing users must be done by a ticketing request.
Horrific support, all email and overseas, rarely talk to anyone.
There are issues in practically every area. There are inconsistencies with sharing of contacts, sharing of client and CRM data. For example, only the owner of the campaign can see reports on that particular campaign. There are sharing inconsistencies throughout the entire program that just do not make sense.
There is also an unusually high amount of undelivered mail, and a very high SPAM occurrence. Much higher than our backup, MailChimp for example.

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Verified User

C-Level Executive in Information Technology

Information Technology and Services Company, 1-10 employees

View all 1 answers on this topic

You can only have one email attached to a form. This means that I have to go elsewhere to create a full drip campaign.
Reporting leaves a lot to be desired. It is difficult to set up reports exactly how we want them.
There are some things that aren't allowed to be customized that definitely should be
Support means well, but they rarely can help

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Verified User

Director in Marketing

Photography Company, 11-50 employees

View all 261 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

$325 per month

Mindmatrix Editions & Modules

Edition

Sales Enablement for Direct Sales	$30¹
Sales Enablement for Channel/Reps	$15¹
Sales Enablement for Franchisers and Retailers	$15¹
Sales Enablement for Multi Channel Enterprise	Contact sales team

per user/per month
none

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

$14.00

Starting Price

$14 per month

Zoho CRM Editions & Modules

Edition

Standard	$14.00¹
Professional	$23.00¹
Enterprise	$40.00¹
Ultimate	$52.00¹
Plus	$57.00¹

Per User/Per Month

Additional Pricing Details

—

Likelihood to Renew

Mindmatrix 1.0

Based on 1 answer

There are a lot of bugs and poor design in this product.

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Verified User

C-Level Executive in Information Technology

Information Technology and Services Company, 1-10 employees

View all 1 answers on this topic

Zoho CRM 8.9

Based on 33 answers

Zoho has been a wonderful tool for us for several years and there is so much more we can do with it. New features are released often which give a team like us the option to further fine tune our business process management techniques. I honestly couldn't imagine running our business not on Zoho.

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Jon Porreca

Project Administrator

A1 EnergyRenewables & Environment, 1-10 employees

View all 33 answers on this topic

Usability

No score

No answers yet

No answers on this topic

Zoho CRM 8.3

Based on 178 answers

In my overall experience, I would highly recommend Zoho CRM, though it lacks the feature of partial entries, still we used that for our non-profit organization. They have offered us a non-profit discount as well. Moreover, their support is good, and has dedicated employees to help the clients. From my experience, sometimes, we got the idiots, but overall the support is good. They have helped us in doing custom functionalities that other CRM providers don't do for free.

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Verified User

Employee in Information Technology

Non-profit Organization Management Company, 51-200 employees

View all 178 answers on this topic

Support Rating

No score

No answers yet

No answers on this topic

Zoho CRM 8.2

Based on 76 answers

We did the training and that was a huge waste of money. The information provided was basic and the instructor was sloppy (he even forgot to turn off his mic when he used the restroom - no one should ever hear what we heard). I offered up a 9 because we were able to find what we needed on your website.

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Verified User

Director in Marketing

Internet Company, 51-200 employees

View all 76 answers on this topic

In-Person Training

No score

No answers yet

No answers on this topic

Zoho CRM 7.0

Based on 2 answers

It was harder to learn when there were mostly real estate users in the room. We are sales solely.

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Sarah Lohsl

Sales Associate

ICANotes LLCComputer Software, 11-50 employees

View all 2 answers on this topic

Online Training

No score

No answers yet

No answers on this topic

Zoho CRM 8.5

Based on 6 answers

Online training is tough, but Zoho and their partners do a good job of explaining things.

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John Hinson

Administrative Director & Marketing Manager

Spotlight BrandingMarketing & Advertising, 11-50 employees

View all 6 answers on this topic

Implementation Rating

No score

No answers yet

No answers on this topic

Zoho CRM 8.8

Based on 12 answers

Take it slowly and meet often with your team to solicit their feedback. Listen to what they are saying so that if something is not clear, you can address it before they turn on the CRM. Also, whatever system you were one previously will not match Zoho CRM which is both good and bad. It's good as I know Zoho CRM will be better than whatever you're been using. Bad because it will require change and how you did things in your old CRM may need to be modified a little when using Zoho CRM.

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Stephen Lalla

CEO

Dynamic Image Marketing Systems, Inc.Marketing and Advertising, 1-10 employees

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Alternatives Considered

I selected Mindmatrix solely based on the content they had available for our vertical.

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Verified User

C-Level Executive in Information Technology

Information Technology and Services Company, 1-10 employees

View all 1 answers on this topic

Salesforce is what we were using before we moved to Zoho and primarily was due to lack of support and especially lack of local support. We evaluated Freshworks CRM as well and they came a close second except for the reporting and analytics functionality and the limited options to customize dashboards and reports alike to cater to our internal requirements.

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Pradeep Joseph

Head of Sales Development

Beroe IncMarket Research, 201-500 employees

View all 261 answers on this topic

Contract Terms and Pricing Model

No score

No answers yet

No answers on this topic

Zoho CRM 9.4

Based on 22 answers

I think Zoho CRM is priced at a reasonable amount. Simply put, you get what you pay for and Zoho does not disappoint. My organization is comfortable with what we pay and pleased with continually renewing the software. The billing frequency is just right. There are no complaints on our end

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Verified User

Administrative Assistant in Sales

Publishing Company, 11-50 employees

View all 22 answers on this topic

Professional Services

No score

No answers yet

No answers on this topic

Zoho CRM 8.5

Based on 7 answers

In addition to being a user of Zoho CRM, we are a reseller as well. Often, at times our Partners request for on-boarding the platform configuration for them. During such requirements, we have utilized the Professional services team directly from the Zoho CRM team. Our partner feedback was quite positive, throughout.

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Verified User

Consultant in Information Technology

Information Technology & Services Company, 51-200 employees

View all 7 answers on this topic

Return on Investment

Drip campaigns can be started right away because there are prebuilt templates for our vertical.

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Verified User

C-Level Executive in Information Technology

Information Technology and Services Company, 1-10 employees

View all 1 answers on this topic

We had Zoho CRM early on when it wasn't quite as robust as it is now, so there have been vast improvements, which also puts us at a disadvantage for falling into old ways of doing things rather than exploring new ways that we always wanted in the beginning.
One thing we were able to do is get rid of MailChimp and slowly migrate to Campaigns
Eventually I would like to migrate Zoom to Meeting but it's just not quite there yet.
Also, I do have to say going just from the CRM to Zoho One was a VAST improvement where many apps were available. At first, I was so disappointed in the CRM but with all the integrations it's been so much better!

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Verified User

Administrator in Marketing

Legal Services Company, 11-50 employees

View all 261 answers on this topic

Screenshots

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See All (10) Zoho CRM Screenshots