What users are saying about
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
796 Ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6 out of 100

Zoho CRM

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
796 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Feature Set Ratings

    Email & Online Marketing

    2.6

    Mindmatrix

    26%

    Zoho CRM

    Feature Set Not Supported
    N/A
    Mindmatrix ranks higher in 8/8 features

    WYSIWYG email editor

    1.0
    10%
    1 Rating
    N/A
    0 Ratings

    Dynamic content

    1.8
    18%
    1 Rating
    N/A
    0 Ratings

    Ability to test dynamic content

    1.8
    18%
    1 Rating
    N/A
    0 Ratings

    Landing pages

    4.5
    45%
    1 Rating
    N/A
    0 Ratings

    A/B testing

    3.6
    36%
    1 Rating
    N/A
    0 Ratings

    Email deliverability reporting

    2.7
    27%
    2 Ratings
    N/A
    0 Ratings

    List management

    3.6
    36%
    1 Rating
    N/A
    0 Ratings

    Triggered drip sequences

    1.8
    18%
    1 Rating
    N/A
    0 Ratings

    Lead Management

    3.9

    Mindmatrix

    39%

    Zoho CRM

    Feature Set Not Supported
    N/A
    Mindmatrix ranks higher in 3/3 features

    Lead nurturing

    3.6
    36%
    1 Rating
    N/A
    0 Ratings

    Lead scoring and grading

    5.5
    55%
    1 Rating
    N/A
    0 Ratings

    Automated sales alerts and tasks

    2.7
    27%
    1 Rating
    N/A
    0 Ratings

    Social Media Marketing

    5.0

    Mindmatrix

    50%

    Zoho CRM

    Feature Set Not Supported
    N/A
    Mindmatrix ranks higher in 2/2 features

    Social sharing and campaigns

    5.5
    55%
    1 Rating
    N/A
    0 Ratings

    Social profile integration

    4.5
    45%
    1 Rating
    N/A
    0 Ratings

    Reporting & Analytics

    5.0

    Mindmatrix

    50%

    Zoho CRM

    Feature Set Not Supported
    N/A
    Mindmatrix ranks higher in 2/2 features

    Dashboards

    5.5
    55%
    1 Rating
    N/A
    0 Ratings

    Standard reports

    4.5
    45%
    1 Rating
    N/A
    0 Ratings

    Platform & Infrastructure

    1.4

    Mindmatrix

    14%

    Zoho CRM

    Feature Set Not Supported
    N/A
    Mindmatrix ranks higher in 4/4 features

    API

    1.0
    10%
    1 Rating
    N/A
    0 Ratings

    Role-based workflow & approvals

    1.8
    18%
    1 Rating
    N/A
    0 Ratings

    Customizability

    1.8
    18%
    1 Rating
    N/A
    0 Ratings

    Integration with Salesforce.com

    1.0
    10%
    1 Rating
    N/A
    0 Ratings

    Sales Force Automation

    Mindmatrix

    Feature Set Not Supported
    N/A
    8.1

    Zoho CRM

    81%
    Zoho CRM ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    8.4
    84%
    232 Ratings

    Workflow management

    N/A
    0 Ratings
    8.0
    80%
    220 Ratings

    Territory management

    N/A
    0 Ratings
    7.8
    78%
    165 Ratings

    Opportunity management

    N/A
    0 Ratings
    8.3
    83%
    211 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    7.8
    78%
    209 Ratings

    Contract management

    N/A
    0 Ratings
    8.3
    83%
    167 Ratings

    Quote & order management

    N/A
    0 Ratings
    7.9
    79%
    168 Ratings

    Interaction tracking

    N/A
    0 Ratings
    8.0
    80%
    208 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    7.9
    79%
    157 Ratings

    Customer Service & Support

    Mindmatrix

    Feature Set Not Supported
    N/A
    7.5

    Zoho CRM

    75%
    Zoho CRM ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    7.6
    76%
    184 Ratings

    Call center management

    N/A
    0 Ratings
    7.4
    74%
    146 Ratings

    Help desk management

    N/A
    0 Ratings
    7.5
    75%
    163 Ratings

    Marketing Automation

    Mindmatrix

    Feature Set Not Supported
    N/A
    8.4

    Zoho CRM

    84%
    Zoho CRM ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    8.5
    85%
    217 Ratings

    Email marketing

    N/A
    0 Ratings
    8.2
    82%
    183 Ratings

    CRM Project Management

    Mindmatrix

    Feature Set Not Supported
    N/A
    8.2

    Zoho CRM

    82%
    Zoho CRM ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    8.3
    83%
    210 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    8.1
    81%
    154 Ratings

    Reporting

    N/A
    0 Ratings
    8.2
    82%
    201 Ratings

    CRM Reporting & Analytics

    Mindmatrix

    Feature Set Not Supported
    N/A
    8.2

    Zoho CRM

    82%
    Zoho CRM ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    8.0
    80%
    183 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    8.3
    83%
    196 Ratings

    Customizable reports

    N/A
    0 Ratings
    8.2
    82%
    205 Ratings

    Customization

    Mindmatrix

    Feature Set Not Supported
    N/A
    8.1

    Zoho CRM

    81%
    Zoho CRM ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    8.5
    85%
    231 Ratings

    Custom objects

    N/A
    0 Ratings
    8.2
    82%
    182 Ratings

    Scripting environment

    N/A
    0 Ratings
    7.7
    77%
    147 Ratings

    API for custom integration

    N/A
    0 Ratings
    7.8
    78%
    168 Ratings

    Security

    Mindmatrix

    Feature Set Not Supported
    N/A
    8.8

    Zoho CRM

    88%
    Zoho CRM ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    8.7
    87%
    194 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.8
    88%
    215 Ratings

    Social CRM

    Mindmatrix

    Feature Set Not Supported
    N/A
    7.9

    Zoho CRM

    79%
    Zoho CRM ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    8.0
    80%
    141 Ratings

    Social engagement

    N/A
    0 Ratings
    7.9
    79%
    136 Ratings

    Integrations with 3rd-party Software

    Mindmatrix

    Feature Set Not Supported
    N/A
    7.6

    Zoho CRM

    76%
    Zoho CRM ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    7.9
    79%
    173 Ratings

    Compensation management

    N/A
    0 Ratings
    7.3
    73%
    117 Ratings

    Platform

    Mindmatrix

    Feature Set Not Supported
    N/A
    7.9

    Zoho CRM

    79%
    Zoho CRM ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    7.9
    79%
    195 Ratings

    Attribute Ratings

    • Zoho CRM is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew

    Likelihood to Recommend

    1.8

    Mindmatrix

    18%
    1 Rating
    8.5

    Zoho CRM

    85%
    261 Ratings

    Likelihood to Renew

    1.0

    Mindmatrix

    10%
    1 Rating
    8.9

    Zoho CRM

    89%
    33 Ratings

    Usability

    Mindmatrix

    N/A
    0 Ratings
    8.3

    Zoho CRM

    83%
    178 Ratings

    Availability

    Mindmatrix

    N/A
    0 Ratings
    8.0

    Zoho CRM

    80%
    4 Ratings

    Performance

    Mindmatrix

    N/A
    0 Ratings
    6.5

    Zoho CRM

    65%
    4 Ratings

    Support Rating

    Mindmatrix

    N/A
    0 Ratings
    8.2

    Zoho CRM

    82%
    76 Ratings

    In-Person Training

    Mindmatrix

    N/A
    0 Ratings
    7.0

    Zoho CRM

    70%
    2 Ratings

    Online Training

    Mindmatrix

    N/A
    0 Ratings
    8.5

    Zoho CRM

    85%
    6 Ratings

    Implementation Rating

    Mindmatrix

    N/A
    0 Ratings
    8.8

    Zoho CRM

    88%
    12 Ratings

    Contract Terms and Pricing Model

    Mindmatrix

    N/A
    0 Ratings
    9.4

    Zoho CRM

    94%
    22 Ratings

    Product Scalability

    Mindmatrix

    N/A
    0 Ratings
    8.5

    Zoho CRM

    85%
    2 Ratings

    Professional Services

    Mindmatrix

    N/A
    0 Ratings
    8.5

    Zoho CRM

    85%
    7 Ratings

    Likelihood to Recommend

    Mindmatrix

    I would only recommend Mindmatrix as a short term solution for companies that want to take advantage of the ready made drip campaigns for their vertical.
    Anonymous | TrustRadius Reviewer

    Zoho CRM

    Zoho CRM is the best contact relations manager I've been able to find. It has helped me stay on track with reaching out to my clients and potential clients on a daily basis. That was my biggest problem before and Zoho CRM has been amazing and helping me with it. I get regular reminders and can easily follow up. I also love the ability to share info with my colleagues. We can work together on a task and get it done more quickly then without Zoho CRM
    Jeb Brilliant | TrustRadius Reviewer

    Pros

    Mindmatrix

    • Drip campaigns ready to go for several Industries
    Anonymous | TrustRadius Reviewer

    Zoho CRM

    • It is pretty easy to use. We don't need to set up formal training sessions for our users which lets us get new users up and running much quicker.
    • Great reporting section, you can extract some really detailed reports of your leads and their status.
    • User access control and 2-factor authentication are really easy to define and set up.
    • Some really great integrations with Zoho products and Gsuite.
    Anonymous | TrustRadius Reviewer

    Cons

    Mindmatrix

    • Navigation is confusing, not intuitive.
    • Creating and changing users must be done by a ticketing request.
    • Horrific support, all email and overseas, rarely talk to anyone.
    • There are issues in practically every area. There are inconsistencies with sharing of contacts, sharing of client and CRM data. For example, only the owner of the campaign can see reports on that particular campaign. There are sharing inconsistencies throughout the entire program that just do not make sense.
    • There is also an unusually high amount of undelivered mail, and a very high SPAM occurrence. Much higher than our backup, MailChimp for example.
    Anonymous | TrustRadius Reviewer

    Zoho CRM

    • You can only have one email attached to a form. This means that I have to go elsewhere to create a full drip campaign.
    • Reporting leaves a lot to be desired. It is difficult to set up reports exactly how we want them.
    • There are some things that aren't allowed to be customized that definitely should be
    • Support means well, but they rarely can help
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Mindmatrix

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $325 per month

    Mindmatrix Editions & Modules

    Edition
    Sales Enablement for Direct Sales$301
    Sales Enablement for Channel/Reps$151
    Sales Enablement for Franchisers and Retailers$151
    Sales Enablement for Multi Channel EnterpriseContact sales team
    1. per user/per month
    2. none
    Additional Pricing Details

    Zoho CRM

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional
    $14.00

    Starting Price

    $14 per month

    Zoho CRM Editions & Modules

    Edition
    Standard$14.001
    Professional$23.001
    Enterprise$40.001
    Ultimate$52.001
    Plus$57.001
    1. Per User/Per Month
    Additional Pricing Details

    Likelihood to Renew

    Mindmatrix

    Mindmatrix 1.0
    Based on 1 answer
    There are a lot of bugs and poor design in this product.
    Anonymous | TrustRadius Reviewer

    Zoho CRM

    Zoho CRM 8.9
    Based on 33 answers
    Zoho has been a wonderful tool for us for several years and there is so much more we can do with it. New features are released often which give a team like us the option to further fine tune our business process management techniques. I honestly couldn't imagine running our business not on Zoho.
    Jon Porreca | TrustRadius Reviewer

    Usability

    Mindmatrix

    No score
    No answers yet
    No answers on this topic

    Zoho CRM

    Zoho CRM 8.3
    Based on 178 answers
    In my overall experience, I would highly recommend Zoho CRM, though it lacks the feature of partial entries, still we used that for our non-profit organization. They have offered us a non-profit discount as well. Moreover, their support is good, and has dedicated employees to help the clients. From my experience, sometimes, we got the idiots, but overall the support is good. They have helped us in doing custom functionalities that other CRM providers don't do for free.
    Anonymous | TrustRadius Reviewer

    Support Rating

    Mindmatrix

    No score
    No answers yet
    No answers on this topic

    Zoho CRM

    Zoho CRM 8.2
    Based on 76 answers
    We did the training and that was a huge waste of money. The information provided was basic and the instructor was sloppy (he even forgot to turn off his mic when he used the restroom - no one should ever hear what we heard). I offered up a 9 because we were able to find what we needed on your website.
    Anonymous | TrustRadius Reviewer

    In-Person Training

    Mindmatrix

    No score
    No answers yet
    No answers on this topic

    Zoho CRM

    Zoho CRM 7.0
    Based on 2 answers
    It was harder to learn when there were mostly real estate users in the room. We are sales solely.
    Sarah Lohsl | TrustRadius Reviewer

    Online Training

    Mindmatrix

    No score
    No answers yet
    No answers on this topic

    Zoho CRM

    Zoho CRM 8.5
    Based on 6 answers
    Online training is tough, but Zoho and their partners do a good job of explaining things.
    John Hinson | TrustRadius Reviewer

    Implementation Rating

    Mindmatrix

    No score
    No answers yet
    No answers on this topic

    Zoho CRM

    Zoho CRM 8.8
    Based on 12 answers
    Take it slowly and meet often with your team to solicit their feedback. Listen to what they are saying so that if something is not clear, you can address it before they turn on the CRM. Also, whatever system you were one previously will not match Zoho CRM which is both good and bad. It's good as I know Zoho CRM will be better than whatever you're been using. Bad because it will require change and how you did things in your old CRM may need to be modified a little when using Zoho CRM.
    Stephen Lalla | TrustRadius Reviewer

    Alternatives Considered

    Mindmatrix

    I selected Mindmatrix solely based on the content they had available for our vertical.
    Anonymous | TrustRadius Reviewer

    Zoho CRM

    Salesforce is what we were using before we moved to Zoho and primarily was due to lack of support and especially lack of local support. We evaluated Freshworks CRM as well and they came a close second except for the reporting and analytics functionality and the limited options to customize dashboards and reports alike to cater to our internal requirements.
    Pradeep Joseph | TrustRadius Reviewer

    Contract Terms and Pricing Model

    Mindmatrix

    No score
    No answers yet
    No answers on this topic

    Zoho CRM

    Zoho CRM 9.4
    Based on 22 answers
    I think Zoho CRM is priced at a reasonable amount. Simply put, you get what you pay for and Zoho does not disappoint. My organization is comfortable with what we pay and pleased with continually renewing the software. The billing frequency is just right. There are no complaints on our end
    Anonymous | TrustRadius Reviewer

    Professional Services

    Mindmatrix

    No score
    No answers yet
    No answers on this topic

    Zoho CRM

    Zoho CRM 8.5
    Based on 7 answers
    In addition to being a user of Zoho CRM, we are a reseller as well. Often, at times our Partners request for on-boarding the platform configuration for them. During such requirements, we have utilized the Professional services team directly from the Zoho CRM team. Our partner feedback was quite positive, throughout.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Mindmatrix

    • Drip campaigns can be started right away because there are prebuilt templates for our vertical.
    Anonymous | TrustRadius Reviewer

    Zoho CRM

    • We had Zoho CRM early on when it wasn't quite as robust as it is now, so there have been vast improvements, which also puts us at a disadvantage for falling into old ways of doing things rather than exploring new ways that we always wanted in the beginning.
    • One thing we were able to do is get rid of MailChimp and slowly migrate to Campaigns
    • Eventually I would like to migrate Zoom to Meeting but it's just not quite there yet.
    • Also, I do have to say going just from the CRM to Zoho One was a VAST improvement where many apps were available. At first, I was so disappointed in the CRM but with all the integrations it's been so much better!
    Anonymous | TrustRadius Reviewer

    Screenshots

    Add comparison