Mirakl Marketplace Platform vs. Salesforce Commerce Cloud

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Mirakl Marketplace Platform
Score 7.0 out of 10
N/A
Mirakl Marketplace Platform allows users to manage a network of third-party sellers whose products or services are featured on their online marketplace. Mirakl's API is designed to allow users to easily integrate product supply information from sellers into their eCommerce solution (such as Hybris, Magento, Demandware, etc.). After being launched with eCommerce application, Mirakl's software can be used to onboard new suppliers, expand product catalogs, and manage customer care.N/A
Salesforce Commerce Cloud
Score 8.2 out of 10
N/A
Salesforce Commerce Cloud (formerly called Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, image zooming, and more.
$4
per month
Pricing
Mirakl Marketplace PlatformSalesforce Commerce Cloud
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Mirakl Marketplace PlatformSalesforce Commerce Cloud
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsB2B Commerce: Starter - $4 price/order Growth - $6 price/order Plus - $8 price/order B2C Commerce: Starter - 1% Gross Merchandise Value Growth - 2% Gross Merchandise Value Plus - 3% Gross Merchandise Value B2B2C Commerce: 1% Gross Merchandise Value
More Pricing Information
Community Pulse
Mirakl Marketplace PlatformSalesforce Commerce Cloud
Top Pros
Top Cons

No answers on this topic

Features
Mirakl Marketplace PlatformSalesforce Commerce Cloud
Online Storefront
Comparison of Online Storefront features of Product A and Product B
Mirakl Marketplace Platform
-
Ratings
Salesforce Commerce Cloud
7.8
34 Ratings
Product catalog & listings00 Ratings8.331 Ratings
Product management00 Ratings8.131 Ratings
Bulk product upload00 Ratings8.230 Ratings
Branding00 Ratings7.330 Ratings
Mobile storefront00 Ratings7.828 Ratings
Product variations00 Ratings8.032 Ratings
Website integration00 Ratings7.731 Ratings
Visual customization00 Ratings7.532 Ratings
CMS00 Ratings7.029 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
Mirakl Marketplace Platform
-
Ratings
Salesforce Commerce Cloud
7.8
29 Ratings
Abandoned cart recovery00 Ratings7.824 Ratings
Checkout user experience00 Ratings7.929 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
Mirakl Marketplace Platform
-
Ratings
Salesforce Commerce Cloud
8.7
27 Ratings
eCommerce security00 Ratings8.727 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
Mirakl Marketplace Platform
-
Ratings
Salesforce Commerce Cloud
8.2
30 Ratings
Promotions & discounts00 Ratings8.628 Ratings
Personalized recommendations00 Ratings8.230 Ratings
SEO00 Ratings7.726 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
Mirakl Marketplace Platform
-
Ratings
Salesforce Commerce Cloud
8.0
32 Ratings
Multi-site management00 Ratings8.528 Ratings
Order processing00 Ratings8.229 Ratings
Inventory management00 Ratings8.028 Ratings
Shipping00 Ratings7.824 Ratings
Custom functionality00 Ratings7.530 Ratings
User Ratings
Mirakl Marketplace PlatformSalesforce Commerce Cloud
Likelihood to Recommend
7.0
(3 ratings)
7.7
(44 ratings)
Likelihood to Renew
-
(0 ratings)
7.8
(10 ratings)
Usability
-
(0 ratings)
8.0
(2 ratings)
Availability
-
(0 ratings)
8.0
(2 ratings)
Performance
-
(0 ratings)
9.0
(2 ratings)
Support Rating
-
(0 ratings)
9.0
(6 ratings)
In-Person Training
-
(0 ratings)
8.0
(1 ratings)
Implementation Rating
-
(0 ratings)
8.0
(4 ratings)
User Testimonials
Mirakl Marketplace PlatformSalesforce Commerce Cloud
Likelihood to Recommend
Mirakl
If you have a successful webstore with high traffic it could make sense to think about in expanding the business to other vendors by creating a marketplace (just like amazon). You'll charge a commission on the products sold in your website by other vendors, and that way you'll have a wide range of products to offer to your users. To do this, Mirakl is the software to use.
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Salesforce
Global Sites; larger commerce organizations but not too large where the % rev-share would affect its feasibility in a feature comparison. Salesforce is rock solid in infrastructure and rarely has outages or issues; it scaled appropriately for holiday peak and was able to accomplish anything we put our minds to as long as we staffed development appropriately. The latter, however, is not to be overlooked. Developers are necessary and expensive.
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Pros
Mirakl
  • Good API integration, easy to integrate
  • Almost complete seller platform providing all the basic features of a Marketplace and a few advanced ones
  • Good level of support of the team
  • Good level of product upgrades
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Salesforce
  • Traffic - When we have sales, our traffic will increase exponentially and their cloud can handle the huge uptick in traffic we receive without overloading our servers.
  • Site updates - it continually monitors in the background for any upgrades or updates needed so we don't have to go in and do it ourselves. A real time saver!
  • Integration - outside plugins and add-ons are easy to install with Salesforce commerce cloud as it allows a seamless integration of extra plug ins onto our site.
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Cons
Mirakl
  • Their management to start with (not kidding!)
  • Cost of Mirakl can be dramatic
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Salesforce
  • The UX within the Business Manager portion of Demandware, the primary interface for marketers, is generally a confusing, inconsistent mess. Particularly infuriating are the lack of consistency for search and sort behavior within the tool.
  • A number of useful features, such as the ability to set schedules or tie features to unique customer segments, have seemingly arbitrary limitations imposed.
  • Demandware's idea of leveraging the community to be a learning resource and a sounding board for new ideas and features is a nice theory, but in practice it doesn't work for businesses with a lot of customization. I'm left with the impression that individual support is not a priority.
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Likelihood to Renew
Mirakl
No answers on this topic
Salesforce
A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.
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Usability
Mirakl
No answers on this topic
Salesforce
Overall it's going great. Hoping it can reach very good heights soon.
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Reliability and Availability
Mirakl
No answers on this topic
Salesforce
We have only had one instance where the platform went down in the time we have been using it.
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Support Rating
Mirakl
No answers on this topic
Salesforce
They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
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In-Person Training
Mirakl
No answers on this topic
Salesforce
The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
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Implementation Rating
Mirakl
No answers on this topic
Salesforce
Implementation went fairly smoothly.
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Alternatives Considered
Mirakl
In 2013, when we evaluated Mirakl, we didn't find any other solution that was ready to go to market which could be compared.
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Salesforce
When I think of Salesforce products, I sometimes think of them interchangeably as one big lump. It's hard not to be incredibly immersed in the ecosystem day in and day out and taking advantage of resources like Trailhead. While Microsoft Dynamics compares in quality and offerings, it doesn't offer the same engagement and resources as Salesforce in its communications, social, and marketing, which makes a difference in terms of relevance and help. Commerce Cloud comes with the support you need to succeed and the tools you need to grow. In a high demand consumer world, we need products like this to keep up and get ahead. The minute we catch up, we're behind. Salesforce helps you stay on pace and create the unique and personalized experiences customers everywhere expect.
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Return on Investment
Mirakl
  • Increased turnover.
  • Reduced organic product sales.
  • Decreased Sales Margin.
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Salesforce
  • It created an impact on our processes greatly where we're now able to assist our users with lesser wait times and higher efficiency
  • Content creation is very easy on the tool
  • It also stores the versions of the processes making it easy to roll back a version if needed
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