MiVoice Office Application Suite (Mitel Application Suite)

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
MiVoice Office Application Suite	Score 7.4 out of 10	N/A	MiVoice Office Application Suite delivers a range of applications on top of the MiVoice Office 250 telephone system. Whether it be unified communications, mobile connectivity, call reporting, call recording or outbound dialing, MiVoice Office 250 customers can benefit from the enhanced performance, all delivered from a single server solution. It replaces the former Mitel Application Suite (MAS).	N/A

Pricing

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
MiVoice Office Application Suite
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	MiVoice Office Application Suite (Mitel Application Suite)
Considered Both Products	MiVoice Office Application Suite Verified User Manager Chose MiVoice Office Application Suite (Mitel Application Suite) Though not the same thing, we find that Zoom works well with our messaging needs. We use it to communicate quick information with the agents. It's a separate type of app so it's hard to compare the two but both are instrumental apps for our business and we will continue to use … Incentivized Helpful? Verified User C-Level Executive Chose MiVoice Office Application Suite (Mitel Application Suite) MITEL offers an exceptional phone system that provides great services and support to your entire organization. Compared to the competition it stacks up pretty well as far as calling features. It has a robust traditional phone solution that offers comprehensive contact center … Incentivized Helpful? Verified User Employee Chose MiVoice Office Application Suite (Mitel Application Suite) Since Mitel is cloud based, the reliability is upwards of 99% and that is extremely important to us. Incentivized Helpful? Verified User Project Manager Chose MiVoice Office Application Suite (Mitel Application Suite) Mitel was by the easiest to integrate and had the easiest and cleanest interface. Incentivized Helpful? Verified User Administrator Chose MiVoice Office Application Suite (Mitel Application Suite) I have not evaluated another phone system. Incentivized Helpful? Steve Davis Senior Systems and Network Engineer Chose MiVoice Office Application Suite (Mitel Application Suite) Mitel beat Cisco on price every time. Cisco seems to have more growth capacity for large enterprises, however Micollab / Mitel Applications Suite are easier to setup and use. I used and deployed both environments and both have their pros and cons, however end users seemed to … Incentivized Helpful? Kenneth Harrington-Colon Internal Systems Specialist Chose MiVoice Office Application Suite (Mitel Application Suite) In retrospect, Mitel was not the right solution for us but it has sufficed while we look for a replacement that integrates with our CRM. Skype for Business was being phased out, we were currently using RingCentral, and we anticipated the conversion back to ShoreTel (we had a … Incentivized Helpful?
Top Pros	Pro Set up Pro Phone system Pro Desk phone
Top Cons	Minus Automated workflow Minus Integration with outlook Minus Chat features

Features

MiVoice Office Application Suite (Mitel Application Suite)

Performance & Compatibility of Online Events Software

Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
	MiVoice Office Application Suite (Mitel Application Suite) 10.0 1 Ratings 21% above category average
High quality audio	10.01 Ratings
High quality video	10.01 Ratings

Online Meetings / Events

Comparison of Online Meetings / Events features of Product A and Product B
	MiVoice Office Application Suite (Mitel Application Suite) 10.0 1 Ratings 23% above category average
Meeting initiation	10.01 Ratings

Online Events Security

Comparison of Online Events Security features of Product A and Product B
	MiVoice Office Application Suite (Mitel Application Suite) 10.0 1 Ratings 28% above category average
Participant roles & permissions	10.01 Ratings

Cloud PBX

Comparison of Cloud PBX features of Product A and Product B
	MiVoice Office Application Suite (Mitel Application Suite) 8.5 8 Ratings 4% above category average
Hosted PBX	8.24 Ratings
Multi-level Interactive Voice Response (IVR)	8.64 Ratings
Directory of employee names	10.08 Ratings

Call Management

Comparison of Call Management features of Product A and Product B
	MiVoice Office Application Suite (Mitel Application Suite) 10.0 8 Ratings 20% above category average
Answering rules	10.08 Ratings
Call recording	10.06 Ratings
Call park	10.08 Ratings
Call screening	10.06 Ratings
Message alerts	10.08 Ratings

Mobile apps

Comparison of Mobile apps features of Product A and Product B
	MiVoice Office Application Suite (Mitel Application Suite) 9.2 5 Ratings 7% above category average
Mobile app for iOS	9.45 Ratings
Mobile app for Android	8.93 Ratings

Best Alternatives
	MiVoice Office Application Suite (Mitel Application Suite)
Small Businesses	Nextiva Business Phone Service Score 9.2 out of 10
Medium-sized Companies	Nextiva Business Phone Service Score 9.2 out of 10
Enterprises	Cisco Unified Communications Manager (Call Manager) Score 8.6 out of 10
All Alternatives	View all alternatives

User Ratings
	MiVoice Office Application Suite (Mitel Application Suite)
Likelihood to Recommend	9.0 (8 ratings)
Support Rating	8.8 (4 ratings)

User Testimonials
	MiVoice Office Application Suite (Mitel Application Suite)
Likelihood to Recommend	Mitel Networks Corporation Mitel is useful for larger organizations where instant messaging can be used throughout departments and in-house phones need to be set to cell phones. I wouldn't say that it's not appropriate for smaller organizations, but they might not need all of the robust features that Mitel offers. The user experience is extremely intuitive and organizations of any scale will be able to easily navigate it. Incentivized Verified User Anonymous Read full review
Pros	Mitel Networks Corporation Call reporting Voicemail system and transfers: This is one of my favorite features! I am able to transfer voicemails and leave notes for my team. It also comes in an email notification. Integrated with our email system. Incentivized Verified User Anonymous Read full review
Cons	Mitel Networks Corporation It would be nice if they had more documentation on how to do things within the system that was easier to find. The software has so many features that it can be overwhelming. Incentivized Verified User Anonymous Read full review
Support Rating	Mitel Networks Corporation Great technical support. My only recommendation would be to have staffed support after hours. They have an after hours answering service and while the technicians always called back it would be good to reach support immediately 24/7. Technicians are very knowledgeable and helpful as is their sales staff. They also have great training to take. Incentivized Steve Davis Senior Systems and Network Engineer Read full review
Alternatives Considered	Mitel Networks Corporation In retrospect, Mitel was not the right solution for us but it has sufficed while we look for a replacement that integrates with our CRM. Skype for Business was being phased out, we were currently using RingCentral, and we anticipated the conversion back to ShoreTel (we had a hosted environment in the past) would be similar to our previous experience with the system. The Cloud-based software and technology, however, did not meet up to the hosted environments capabilities, at least when it came to call-management Incentivized Kenneth Harrington-Colon Internal Systems Specialist Read full review
Return on Investment	Mitel Networks Corporation Efficient, easy to use conference system for better communication Useful mobile app to allow employee presence while out of office. Global directory removed the need for employees to maintain one. Incentivized Verified User Anonymous Read full review
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