15 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.4 out of 101
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.7 out of 101

Likelihood to Recommend

Mitel Applications Suite

I would say it could be well suited for any business situation. It is a phone system with software to help manage everything from phones, numbers, settings, mailboxes to hunt groups, routing tables, and applications. It may be too much for a business with just a few phones though. They may have other software but I can't say as this is the only phone software I have used.
No photo available

Twilio Programmable Voice

Twilio is well-rounded for almost any company that doesn't require much in terms of voice automation (smart IVR, call center forwarding, etc). It can hold its own on as many phone numbers as you like, and the voice quality is very clear most of the time (some countries' destinations might experience issues such as light noise, just as with a normal landline). You can even develop a reasonably complex IVR platform with TwiML and PHP, but the maintenance on this case is your own, so you'll need to evaluate this option if you're running heavily automated interactions with your customers.
No photo available

Feature Rating Comparison

Cloud PBX

Mitel Applications Suite
7.7
Twilio Programmable Voice
Hosted PBX
Mitel Applications Suite
7.7
Twilio Programmable Voice
Multi-level Interactive Voice Response (IVR)
Mitel Applications Suite
7.0
Twilio Programmable Voice
User templates
Mitel Applications Suite
7.8
Twilio Programmable Voice
Call reports
Mitel Applications Suite
7.0
Twilio Programmable Voice
Directory of employee names
Mitel Applications Suite
9.0
Twilio Programmable Voice

Call Management

Mitel Applications Suite
8.5
Twilio Programmable Voice
Answering rules
Mitel Applications Suite
9.0
Twilio Programmable Voice
Call recording
Mitel Applications Suite
8.7
Twilio Programmable Voice
Call park
Mitel Applications Suite
8.4
Twilio Programmable Voice
Call screening
Mitel Applications Suite
8.0
Twilio Programmable Voice
Message alerts
Mitel Applications Suite
8.6
Twilio Programmable Voice

VoIP system collaboration

Mitel Applications Suite
8.7
Twilio Programmable Voice
Video conferencing
Mitel Applications Suite
8.5
Twilio Programmable Voice
Audio conferencing
Mitel Applications Suite
8.2
Twilio Programmable Voice
Video screen sharing
Mitel Applications Suite
8.0
Twilio Programmable Voice
Instant messaging
Mitel Applications Suite
10.0
Twilio Programmable Voice

Mobile apps

Mitel Applications Suite
8.2
Twilio Programmable Voice
Mobile app for iOS
Mitel Applications Suite
8.5
Twilio Programmable Voice
Mobile app for Android
Mitel Applications Suite
8.0
Twilio Programmable Voice

Pros

Mitel Applications Suite

  • Mobility
  • End user ease of use
  • Advanced features
Steve Davis profile photo

Twilio Programmable Voice

  • The "insights" feature is very useful when it comes to supporting our users. Both VoIP and Carrier insights give the ability to know what happened on a call
  • Twilio is very reliable as a dialer. We do not have downtime events often (maybe 1 per year for 10min).
  • Twilio has a team that can work with carriers to improve dialing for users where the carriers are not working well
No photo available

Cons

Mitel Applications Suite

  • Softphone upgrades are disruptive and come out too often
  • Automated workflow is difficult to configure for re-directing a call to a specific number instead of an extension
  • Automated workflow doesn't always take a phone's presence into consideration when attempting to use it in a workflow
Kenneth Harrington-Colon profile photo

Twilio Programmable Voice

  • Answering machine detection is the worst part of this product. The messages are cut off and do not wait until most machines start recording.
No photo available

Support

Mitel Applications Suite

Mitel Applications Suite 8.0
Based on 2 answers
We use a local company for support and they are usually pretty quick to respond. If you are using this on your own, I would say to get a support contract with someone. Unless you know the in's and out's of this system, it can get overwhelming. There are a whole lot of settings needed to get the system initially set up.
No photo available

Twilio Programmable Voice

Twilio Programmable Voice 7.5
Based on 2 answers
For the most part, you don't need support if you understand how to read error handling, debugging, or sip messages.
No photo available

Alternatives Considered

Mitel Applications Suite

MITEL offers an exceptional phone system that provides great services and support to your entire organization. Compared to the competition it stacks up pretty well as far as calling features. It has a robust traditional phone solution that offers comprehensive contact center services and much more. Bottom line, you get the same reliable features at a much better price.
No photo available

Twilio Programmable Voice

We previously used Skype for communications, however the price per minute or second per call was more expensive, and it didn't give us the flexibility of integrating calls with our CRM (Vtiger), allowing our sales force to initiate a call with a prospect just by clicking on its opportunity's phone number.
No photo available

Return on Investment

Mitel Applications Suite

  • Efficient, easy to use conference system for better communication
  • Useful mobile app to allow employee presence while out of office.
  • Global directory removed the need for employees to maintain one.
No photo available

Twilio Programmable Voice

  • Our customers are able to implement a large part of their sales initiative (calling) through us due to Twilio's product
  • Twilio takes a decent amount of support and knowledge gained over time. This is expensive in the long run.
No photo available

Pricing Details

Mitel Applications Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Twilio Programmable Voice

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Add comparison