Mitel MiCollab is a collaboration and conferencing tool for enterprises, from Canadian company Mitel.
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PanTerra Streams
Score 9.7 out of 10
Mid-Size Companies (51-1,000 employees)
PanTerra is a provider of unified cloud-based services for communications, enterprise file sharing and mobility solutions for mid-market enterprises (MME), headquartered in Santa Clara. The Company's Streams service provides - Unified Communications and SmartBox - Communications-Enabled Content Management solutions which are delivered securely from the cloud through a browser-based client as well as mobile apps for smartphones and tablets, are designed to eliminate any on-premises deployed…
MiCollab is great for a large office to get users working from home and being able to use their home phone or cell phone like the desk phone at the office. This allows our live operators the ability to see if the end-user is on an active call before sending a new call to them. If you have a very small company of fewer than 10 people this might not be worth the investment as cell phones would work just as well.
I spent 2 years testing various VOIP services. All of them lacked the ability to actually do what they claimed. We had many crashes, failed calls, failed features. Immediately upon testing Panterra it was a hit! They did exactly what they claimed and offered more features than the other guys. All of it's listed features work well like conference calling, call forwarding, cell phone app, up time.
Mitel MiCollab is great for working remotely. The twinning feature to allow calls directed to my office phone to ring on my cell phone is extremely convenient.
The feature that allows you to set which device you want to ring (desk phone, PC, cell phone) is great as even when I am in the office, I prefer to just use my cell phone.
The customer support for the product is first-rate. They are always present and helpful when needed.
If I had any complaint it might be that the admin requires some technical ability. If we don't use it regularly, we forget how to edit accounts. If it could be designed more user friendly to people that are not phone terminology savvy, it would be helpful
Support is typically handled by a reseller. Buyers should evaluate the reseller as much as they evaluate Mitel for the product suite. The few times when the reseller was not able to handle the issue directly, Mitel did step up and quickly answer/address the question/issue.
Anytime I have to reach out to customer support it is always for very minimal things. Such as the phone directory sending people to the wrong extension, which usually results in the users error, not the system. Sometimes I need help navigating the admin portal and support is very good about showing HOW to do things rather than just doing it and saying you're good to go. They act like they want you to understand the system as well and become more efficient
The complete WAN integration models seem to amaze me. This feature offers complete WAN network solutions and on-premises IP phones, QoS routers and switches, and more. This will help any organization keep their networks up all the time with high-level security features. This will keep the business running 24/7.
MiCollab was great as a VOIP solution and general team collaboration solution, but it lacked in some areas, such as the mobile app, complex configuration and set up as well as the lack of user customization. Overall, the system is serviceable, but seemed rather vanilla compared to its competitors
The pricing policy could come first that in the decision the role of the management was enormous. Besides that, the customer service could be listed as another reason why we left Slack that they were not responsive as we expected [them] to be.
I'm not a person in a position to really speak to this question as I'm only a user and not involved in purchasing such services. Overall, though, I believe we switched to this to save money and since we seem to be sticking with it, I have to assume that objective has been achieved.
