Mitel MiCollab vs. PanTerra Streams

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Mitel MiCollab
Score 6.9 out of 10
N/A
Mitel MiCollab is a collaboration and conferencing tool for enterprises, from Canadian company Mitel.N/A
PanTerra Streams
Score 9.7 out of 10
Mid-Size Companies (51-1,000 employees)
PanTerra is a provider of unified cloud-based services for communications, enterprise file sharing and mobility solutions for mid-market enterprises (MME), headquartered in Santa Clara. The Company's Streams service provides - Unified Communications and SmartBox - Communications-Enabled Content Management solutions which are delivered securely from the cloud through a browser-based client as well as mobile apps for smartphones and tablets, are designed to eliminate any on-premises deployed…
$12.95
per month per seat
Pricing
Mitel MiCollabPanTerra Streams
Editions & Modules
No answers on this topic
Business Basic
$17.95
per month per seat
Business Plus
$24.95
per month per seat
Professional
$29.95
per month per seat
Call Center
$44.95
per month per seat
Offerings
Pricing Offerings
Mitel MiCollabPanTerra Streams
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
More Pricing Information
Community Pulse
Mitel MiCollabPanTerra Streams
Top Pros
Top Cons
Features
Mitel MiCollabPanTerra Streams
Project Management
Comparison of Project Management features of Product A and Product B
Mitel MiCollab
8.1
12 Ratings
PanTerra Streams
-
Ratings
Task Management9.56 Ratings00 Ratings
Gantt Charts9.02 Ratings00 Ratings
Scheduling8.68 Ratings00 Ratings
Workflow Automation8.74 Ratings00 Ratings
Mobile Access6.811 Ratings00 Ratings
Search7.38 Ratings00 Ratings
Visual planning tools7.15 Ratings00 Ratings
Communication
Comparison of Communication features of Product A and Product B
Mitel MiCollab
7.6
13 Ratings
PanTerra Streams
-
Ratings
Chat7.912 Ratings00 Ratings
Notifications8.212 Ratings00 Ratings
Discussions7.17 Ratings00 Ratings
Surveys8.02 Ratings00 Ratings
Internal knowledgebase8.76 Ratings00 Ratings
Integrates with GoToMeeting6.34 Ratings00 Ratings
Integrates with Gmail and Google Hangouts6.34 Ratings00 Ratings
Integrates with Outlook8.06 Ratings00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Mitel MiCollab
7.4
9 Ratings
PanTerra Streams
-
Ratings
Video files5.85 Ratings00 Ratings
Audio files7.67 Ratings00 Ratings
Document collaboration4.85 Ratings00 Ratings
Access control8.38 Ratings00 Ratings
Advanced security features8.27 Ratings00 Ratings
Integrates with Google Drive8.01 Ratings00 Ratings
Device sync8.87 Ratings00 Ratings
User Ratings
Mitel MiCollabPanTerra Streams
Likelihood to Recommend
7.4
(13 ratings)
7.9
(15 ratings)
Usability
9.0
(1 ratings)
-
(0 ratings)
Support Rating
6.4
(6 ratings)
8.3
(14 ratings)
Implementation Rating
-
(0 ratings)
7.8
(14 ratings)
User Testimonials
Mitel MiCollabPanTerra Streams
Likelihood to Recommend
Mitel Networks Corporation
MiCollab is great for a large office to get users working from home and being able to use their home phone or cell phone like the desk phone at the office. This allows our live operators the ability to see if the end-user is on an active call before sending a new call to them. If you have a very small company of fewer than 10 people this might not be worth the investment as cell phones would work just as well.
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PanTerra
I spent 2 years testing various VOIP services. All of them lacked the ability to actually do what they claimed. We had many crashes, failed calls, failed features. Immediately upon testing Panterra it was a hit! They did exactly what they claimed and offered more features than the other guys. All of it's listed features work well like conference calling, call forwarding, cell phone app, up time.
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Pros
Mitel Networks Corporation
  • Mitel MiCollab is great for working remotely. The twinning feature to allow calls directed to my office phone to ring on my cell phone is extremely convenient.
  • The feature that allows you to set which device you want to ring (desk phone, PC, cell phone) is great as even when I am in the office, I prefer to just use my cell phone.
  • The customer support for the product is first-rate. They are always present and helpful when needed.
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PanTerra
  • Setup is not rushed, and when the system is built, there is no charge.
  • Software is stable, we only went to customer service 3 times last year to deal with minor problems.
  • Call quality is good and the control panel is simple.
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Cons
Mitel Networks Corporation
  • Easy to use pop-up window alerts you to incoming calls, lets you transfer to VM or other users, helpful for conference calling
  • Has chat feature to tag someone when they are on the phone, or you just don't want to call
  • App for smartphone allows for desk phone to cell phone collaboration
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PanTerra
  • If I had any complaint it might be that the admin requires some technical ability. If we don't use it regularly, we forget how to edit accounts. If it could be designed more user friendly to people that are not phone terminology savvy, it would be helpful
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Usability
Mitel Networks Corporation
It's very easy to use and setup for everyone who is tech savvy or not!
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PanTerra
No answers on this topic
Support Rating
Mitel Networks Corporation
Support is typically handled by a reseller. Buyers should evaluate the reseller as much as they evaluate Mitel for the product suite. The few times when the reseller was not able to handle the issue directly, Mitel did step up and quickly answer/address the question/issue.
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PanTerra
Anytime I have to reach out to customer support it is always for very minimal things. Such as the phone directory sending people to the wrong extension, which usually results in the users error, not the system. Sometimes I need help navigating the admin portal and support is very good about showing HOW to do things rather than just doing it and saying you're good to go. They act like they want you to understand the system as well and become more efficient
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Implementation Rating
Mitel Networks Corporation
No answers on this topic
PanTerra
The complete WAN integration models seem to amaze me. This feature offers complete WAN network solutions and on-premises IP phones, QoS routers and switches, and more. This will help any organization keep their networks up all the time with high-level security features. This will keep the business running 24/7.
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Alternatives Considered
Mitel Networks Corporation
MiCollab was great as a VOIP solution and general team collaboration solution, but it lacked in some areas, such as the mobile app, complex configuration and set up as well as the lack of user customization. Overall, the system is serviceable, but seemed rather vanilla compared to its competitors
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PanTerra
The pricing policy could come first that in the decision the role of the management was enormous. Besides that, the customer service could be listed as another reason why we left Slack that they were not responsive as we expected [them] to be.
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Return on Investment
Mitel Networks Corporation
  • I'm not a person in a position to really speak to this question as I'm only a user and not involved in purchasing such services. Overall, though, I believe we switched to this to save money and since we seem to be sticking with it, I have to assume that objective has been achieved.
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PanTerra
  • ROI is immediate with the savings from the 1st invoice and going forward.
  • Moving to PanTerra Streams will reduce your monthly expense on communications.
  • PanTerra Streams uses high quality hardware.
  • Free training is included, which helps the onboarding experience for the end users.
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