What users are saying about
29 Ratings
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Top Rated
1573 Ratings
29 Ratings
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Score 6.4 out of 100

Zoom

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Top Rated
1573 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

Mitel MiCollab

Excellent for the receptionist - allows easy transfer and viewing of incoming calls. The chat feature is helpful as well. Transfer and conference options are easy to use click option. Good for sales as well - easy to sync phone and smartphone so they are never out of reach. Also good for checking message and calls that may have been missed
Nathan Venno | TrustRadius Reviewer

Zoom

If you have to video conference anyone, and I do mean ANYone, Zoom is the perfect platform for that. Part of my job is helping our company adopt new technologies that we purchase, and Zoom is our preferred method. Maybe for an intimate setting or a performance review, I wouldn't use Zoom? But for almost any other scenario, I would recommend using Zoom.
Charles Browder | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Mitel MiCollab
7.5
Zoom
Task Management
Mitel MiCollab
6.2
Zoom
Gantt Charts
Mitel MiCollab
8.0
Zoom
Scheduling
Mitel MiCollab
6.5
Zoom
Workflow Automation
Mitel MiCollab
9.0
Zoom
Mobile Access
Mitel MiCollab
6.8
Zoom
Search
Mitel MiCollab
9.2
Zoom
Visual planning tools
Mitel MiCollab
6.8
Zoom

Communication

Mitel MiCollab
6.4
Zoom
Chat
Mitel MiCollab
7.6
Zoom
Notifications
Mitel MiCollab
8.0
Zoom
Discussions
Mitel MiCollab
7.0
Zoom
Surveys
Mitel MiCollab
10.0
Zoom
Internal knowledgebase
Mitel MiCollab
5.9
Zoom
Integrates with GoToMeeting
Mitel MiCollab
1.0
Zoom
Integrates with Gmail and Google Hangouts
Mitel MiCollab
4.0
Zoom
Integrates with Outlook
Mitel MiCollab
7.3
Zoom

File Sharing & Management

Mitel MiCollab
6.7
Zoom
Video files
Mitel MiCollab
7.4
Zoom
Audio files
Mitel MiCollab
6.8
Zoom
Document collaboration
Mitel MiCollab
6.2
Zoom
Access control
Mitel MiCollab
6.9
Zoom
Advanced security features
Mitel MiCollab
6.9
Zoom
Integrates with Google Drive
Mitel MiCollab
8.0
Zoom
Device sync
Mitel MiCollab
4.9
Zoom

Performance & Compatibility of Online Events Software

Mitel MiCollab
Zoom
8.2
High quality audio
Mitel MiCollab
Zoom
8.9
High quality video
Mitel MiCollab
Zoom
9.0
Low bandwidth requirements
Mitel MiCollab
Zoom
8.0
Mobile support
Mitel MiCollab
Zoom
7.0

Screen Sharing

Mitel MiCollab
Zoom
8.8
Desktop sharing
Mitel MiCollab
Zoom
9.3
Whiteboards
Mitel MiCollab
Zoom
8.4

Online Meetings / Events

Mitel MiCollab
Zoom
8.6
Calendar integration
Mitel MiCollab
Zoom
8.6
Meeting initiation
Mitel MiCollab
Zoom
8.9
Integrates with social media
Mitel MiCollab
Zoom
7.7
Record meetings / events
Mitel MiCollab
Zoom
9.0
Slideshows
Mitel MiCollab
Zoom
8.9

Online Events Collaboration

Mitel MiCollab
Zoom
8.5
Live chat
Mitel MiCollab
Zoom
8.8
Audience polling
Mitel MiCollab
Zoom
8.4
Q&A
Mitel MiCollab
Zoom
8.4

Online Events Security

Mitel MiCollab
Zoom
8.7
User authentication
Mitel MiCollab
Zoom
8.8
Participant roles & permissions
Mitel MiCollab
Zoom
8.7
Confidential attendee list
Mitel MiCollab
Zoom
8.5

Pros

Mitel MiCollab

  • For a user, once you get everything set up, attendance is pretty seamless.
  • This provides easy access for meetings that involve only a call.
  • We use it also to share screens and information and it works well for this.
Anonymous | TrustRadius Reviewer

Zoom

  • It just works. Biggest complaint with our previous solution is that it took 10 minutes to connect to a meeting. Now, our users connect instantaneously.
  • Dashboard is fantasitic. Can access real time information to troubleshoot calls.
  • Admin ports offers quite a bit of information. Like that it's a one stop shop to access everything I need to administer the site, users, run reports and access the dashboard.
  • Tickets get resolved quickly.
  • Feature requests are realized quickly.
Diana Anderson | TrustRadius Reviewer

Cons

Mitel MiCollab

  • SIP registration can be difficult at times and tricky during the first time setup. I would recommend taking the MiCollab class offered through Mitel as well as having experience with SIP and Wireshark.
  • If you need to have a clustered MiCollab setup for SIP (one MiCollab server on LAN, the other on DMZ), this can add to the cost. It would be nice if they offered an all-in-one solution with a single MiCollab server.
Steve Davis | TrustRadius Reviewer

Zoom

  • When I used Zoom while conducting some administration tasks, it wasn't quick to switch back and forth between the one providing support and the user for the copy/paste function. When I spoke to the one providing support they said it happened all the time.
Dylan Smith | TrustRadius Reviewer

Likelihood to Renew

Mitel MiCollab

No score
No answers yet
No answers on this topic

Zoom

Zoom 9.4
Based on 15 answers
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Stefan Scherbik | TrustRadius Reviewer

Usability

Mitel MiCollab

No score
No answers yet
No answers on this topic

Zoom

Zoom 9.7
Based on 15 answers
Everything is easy to understand and use, new users need no training. On the flipside there are minor annoyances such as calendar export being cumbersome (need re-auth every time) and also not having recordings shared within a team or forcing people to name them.
Matthew Gardner | TrustRadius Reviewer

Reliability and Availability

Mitel MiCollab

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik | TrustRadius Reviewer

Performance

Mitel MiCollab

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik | TrustRadius Reviewer

Support Rating

Mitel MiCollab

Mitel MiCollab 7.0
Based on 3 answers
Support is typically handled by a reseller. Buyers should evaluate the reseller as much as they evaluate Mitel for the product suite.The few times when the reseller was not able to handle the issue directly, Mitel did step up and quickly answer/address the question/issue.
Anonymous | TrustRadius Reviewer

Zoom

Zoom 8.1
Based on 15 answers
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
Kenneth Hess | TrustRadius Reviewer

Implementation Rating

Mitel MiCollab

No score
No answers yet
No answers on this topic

Zoom

Zoom 9.7
Based on 7 answers
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Stefan Scherbik | TrustRadius Reviewer

Alternatives Considered

Mitel MiCollab

8x8 is a great solution, we have just been on the MiTel MiCollab and Mitel softwares for many years. Prior to joining this company I was responsible for the communications system. 8x8 at the time was the best choice, however, I would now pick MiTel and the MiCollab softwares over 8x8. While 8x8 offers fairly simple set up and integrated SMS & Faxing all in one platform, it does not allow the amount of custom programming etc. that MiTel does
Erik Jensen | TrustRadius Reviewer

Zoom

Zoom is more user-friendly than any of these other options. The UI is better looking and easier to understand. Zoom also integrates well with our chosen hardware including Avocor touch screens, Huddly cameras and Shure microphones.
Tanner Lichty | TrustRadius Reviewer

Scalability

Mitel MiCollab

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik | TrustRadius Reviewer

Return on Investment

Mitel MiCollab

  • We have only had this for our organization for just a few months but hopefully it will help with our communication as a whole.
  • We are hoping it will help with scheduling conflicts being as we can share our calendars within the organization as a whole.
  • Will save time on trying to contact people since we can see who is in office and out of office!
Heather Keene | TrustRadius Reviewer

Zoom

  • Allowed for us to start meetings at a faster speed especially with its Slack integration.
  • Integration with HubSpot has made it easy to also set up Zoom webinars and sync any contact data within the CRM.
  • Need battery chargers for laptops in a meeting lasting over an hour - drains them fairly quickly.
Christine Austin | TrustRadius Reviewer

Pricing Details

Mitel MiCollab

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Mitel MiCollab Editions & Modules

Additional Pricing Details

Zoom

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Zoom Editions & Modules

On-premise Edition
Virtual H.323/SIP Room Connector49/month
Business19.99/month
    SaaS Edition
    Basic$0
    Pro14.99/month
    Business19.99/month
    Zoom Room Conference Room49/month
    Webinar54.99/month
      Additional Pricing Details

      Rating Summary

      Likelihood to Recommend

      Mitel MiCollab
      6.3
      Zoom
      9.2

      Likelihood to Renew

      Mitel MiCollab
      Zoom
      9.4

      Usability

      Mitel MiCollab
      Zoom
      9.7

      Reliability and Availability

      Mitel MiCollab
      Zoom
      10.0

      Performance

      Mitel MiCollab
      Zoom
      10.0

      Support Rating

      Mitel MiCollab
      7.0
      Zoom
      8.1

      Implementation Rating

      Mitel MiCollab
      Zoom
      9.7

      Scalability

      Mitel MiCollab
      Zoom
      10.0

      Add comparison