Mitratech PolicyHub vs ServiceNow Governance, Risk, and Compliance

Likelihood to Recommend

If you need a centralized location for policies and procedures, this system is great for the cost and effectiveness. While other systems had more bells and whistles, PolicyHub had everything one needs to maintain their P&Ps without costing a small fortune.

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Margaret E. Baker

Director of Corporate Compliance, Risk Management, and Grants Adminstration

HopeHealth, Inc.Hospital & Health Care, 201-500 employees

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Oracle EBS R12 requires a unique user skillset to understand how it handles user access and functions. Accordingly, ServiceNow has this high level of sophistication to manage this information and apply it to Sensitive Access and Segregation of Duties rules to identify exceptions. This depth of configuration is critical to accurately identify when Oracle Responsibilities (access) truly allows access and thus could be a violation. ERPs with less complexity may not require this customization of ServiceNow GRC, but you would be wise to raise these questions and examples in the demo to ensure it will work for you. In the past, we have found that risks of under-reporting exceptions or false positives become so voluminous that users don't always get to the accurate violations for timely remediation. Proper configuration up front will improve your effectiveness and ROI down the road.

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Verified User

Manager in Finance and Accounting

Mining & Metals Company, 10,001+ employees

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Pros

The perfect management of policies and procedures provided by Mitratech PolicyHub allows my organization to fully create, communicate and maintain all internal procedures, significantly mitigating risks, estimating savings and perfect functioning internally.
Mitratech PolicyHub offers a more agile, proactive and efficient management of policies and procedures thus maintaining business continuity and success from the automated ease of use offers an efficient and profitable solution like never before.

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Elois Andres

Recursos humanos

EMT MadridUtilities, 5001-10,000 employees

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Finding reported by the auditor. GRC helps us identify, assign, and track the resolution of this.
Exception to information security policy. These require quarterly reviews and setting up reminders to revisit these.
Building out new projects and baking security and compliance into the project and tracking it in GRC to ensure we deliver a compliant product on day one

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Verified User

Engineer in Information Technology

Information Technology and Services Company, 1001-5000 employees

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Cons

Communication of impending developments - lots of bugs, and improvements were reported, but the communication whether these would be developed was almost non-existent.
Quiz output management - There is a lack of ability to report on quiz outcomes across multiple users.
Lack of flexibility - once something has been published there is no flexibility to make edits without retracting from everyone, and re-publishing.

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Verified User

Employee in Quality Assurance

Financial Services Company, 201-500 employees

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Delivering more out of the box functionality that rivals other GRC platforms. The bare bones approach may not help companies that do not have expertise or capabilities to build effective GRC processes.
Easier way to implement workflow.
Offering better metrics without buying add-on tools.

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Nick Bettes, CRISC, MBA

IT Risk & Compliance Manager

King & SpaldingInformation Technology and Services, 10,001+ employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

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Entry-level set up fee?

No

Starting Price

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General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

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Entry-level set up fee?

No

Starting Price

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Likelihood to Renew

Mitratech PolicyHub 6.2

Based on 5 answers

We are currently only using PolicyHub with real intent. Ops Risk and Incident manager are too manual and not at all what you would want within a business. Its easier to use a spreadsheet and not at all what we thought we would get.

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Verified User

Professional in Quality Assurance

Financial Services Company, 201-500 employees

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No score

No answers yet

No answers on this topic

Usability

No score

No answers yet

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ServiceNow Governance, Risk, and Compliance 7.3

Based on 4 answers

I'm satisfied with our experience. The configuration was the biggest challenge, but we have moved onto the stage of user training and usability. We would appreciate having better user training documentation and possibly videos and/or computer-based training to help our international users adopt this software for their GRC needs.

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Verified User

Manager in Finance and Accounting

Mining & Metals Company, 10,001+ employees

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Support Rating

No score

No answers yet

No answers on this topic

ServiceNow Governance, Risk, and Compliance 7.4

Based on 4 answers

It's a good system, but I am awaiting key features in the new release. We hear that ServiceNow is continually adding new features and we look for improved reporting, better Oracle Integration, and user training opportunities. To the extent these materialize, we expect further improvements in our experience with ServiceNow GRC. Until that time, though, we believe we are meeting our objectives expected at the beginning of this project.

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Verified User

Manager in Finance and Accounting

Mining & Metals Company, 10,001+ employees

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Implementation Rating

Mitratech PolicyHub 6.1

Based on 8 answers

Professional services provided excellent administrator and end-user training. Also, the product is very easy for end users to use so adoptability is very high.

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Aaron Nielson

Sr. Systems Engineer

Nature's Sunshine ProductsHealth, Wellness and Fitness, 501-1000 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

Policy Management is an integrated intuitive tool that ensures that policies are managed and applied efficiently while maintaining accuracy and seamless development of processes in an organization, Mitratech PolicyHub is a platform that offers excellent policy management resources and procedure that without a doubt accompanies us in each step leading us to success, it is a solution that works very well with security and yields powerful results.

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Elois Andres

Recursos humanos

EMT MadridUtilities, 5001-10,000 employees

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This is a mature product like all the other service now modules, if you can budget for it you can not go wrong.

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Sawan Joshi - CISSP CISM CIPPE TOGAF

CISO (Chief Information Security Officer)

The Privacy Business Group ltdE-Learning, 1-10 employees

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Return on Investment

It has helped us by not having HR spend time/energy on tracking users (new/old) to make sure they read a policy.

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Verified User

Executive in Information Technology

Telecommunications Company, 51-200 employees

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Everyone knows what's happening. No excuses.
Quick to connect people, to vote for a change to be applied, for example.
Lots of information in the technician interface.

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Verified User

Technician in Information Technology

Banking Company, 51-200 employees

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