9 Ratings
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Score 9 out of 100
41 Ratings
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Score 8.6 out of 100

Feature Set Ratings

    Governance, Risk & Compliance

    Mitratech PolicyHub

    Feature Set Not Supported
    N/A
    7.1

    ServiceNow Governance, Risk, and Compliance

    71%
    ServiceNow Governance, Risk, and Compliance ranks higher in 5/5 features

    Common repository of GRC items

    N/A
    0 Ratings
    7.2
    72%
    6 Ratings

    Risk management

    N/A
    0 Ratings
    7.3
    73%
    6 Ratings

    Integration with Corporate Performance Management (CPM) systems

    N/A
    0 Ratings
    6.5
    65%
    6 Ratings

    GRC policy management

    N/A
    0 Ratings
    6.7
    67%
    6 Ratings

    Incident management

    N/A
    0 Ratings
    7.7
    77%
    6 Ratings

    Attribute Ratings

    • Mitratech PolicyHub is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    Mitratech PolicyHub

    90%
    6 Ratings
    8.4

    ServiceNow Governance, Risk, and Compliance

    84%
    7 Ratings

    Likelihood to Renew

    6.2

    Mitratech PolicyHub

    62%
    5 Ratings

    ServiceNow Governance, Risk, and Compliance

    N/A
    0 Ratings

    Usability

    Mitratech PolicyHub

    N/A
    0 Ratings
    7.3

    ServiceNow Governance, Risk, and Compliance

    73%
    4 Ratings

    Support Rating

    Mitratech PolicyHub

    N/A
    0 Ratings
    7.4

    ServiceNow Governance, Risk, and Compliance

    74%
    4 Ratings

    Implementation Rating

    6.1

    Mitratech PolicyHub

    61%
    8 Ratings

    ServiceNow Governance, Risk, and Compliance

    N/A
    0 Ratings

    Likelihood to Recommend

    Mitratech PolicyHub

    If you need a centralized location for policies and procedures, this system is great for the cost and effectiveness. While other systems had more bells and whistles, PolicyHub had everything one needs to maintain their P&Ps without costing a small fortune.
    Margaret E. Baker | TrustRadius Reviewer

    ServiceNow Governance, Risk, and Compliance

    Oracle EBS R12 requires a unique user skillset to understand how it handles user access and functions. Accordingly, ServiceNow has this high level of sophistication to manage this information and apply it to Sensitive Access and Segregation of Duties rules to identify exceptions. This depth of configuration is critical to accurately identify when Oracle Responsibilities (access) truly allows access and thus could be a violation. ERPs with less complexity may not require this customization of ServiceNow GRC, but you would be wise to raise these questions and examples in the demo to ensure it will work for you. In the past, we have found that risks of under-reporting exceptions or false positives become so voluminous that users don't always get to the accurate violations for timely remediation. Proper configuration up front will improve your effectiveness and ROI down the road.
    Anonymous | TrustRadius Reviewer

    Pros

    Mitratech PolicyHub

    • The perfect management of policies and procedures provided by Mitratech PolicyHub allows my organization to fully create, communicate and maintain all internal procedures, significantly mitigating risks, estimating savings and perfect functioning internally.
    • Mitratech PolicyHub offers a more agile, proactive and efficient management of policies and procedures thus maintaining business continuity and success from the automated ease of use offers an efficient and profitable solution like never before.
    Elois Andres | TrustRadius Reviewer

    ServiceNow Governance, Risk, and Compliance

    • Finding reported by the auditor. GRC helps us identify, assign, and track the resolution of this.
    • Exception to information security policy. These require quarterly reviews and setting up reminders to revisit these.
    • Building out new projects and baking security and compliance into the project and tracking it in GRC to ensure we deliver a compliant product on day one
    Anonymous | TrustRadius Reviewer

    Cons

    Mitratech PolicyHub

    • Communication of impending developments - lots of bugs, and improvements were reported, but the communication whether these would be developed was almost non-existent.
    • Quiz output management - There is a lack of ability to report on quiz outcomes across multiple users.
    • Lack of flexibility - once something has been published there is no flexibility to make edits without retracting from everyone, and re-publishing.
    Anonymous | TrustRadius Reviewer

    ServiceNow Governance, Risk, and Compliance

    • Delivering more out of the box functionality that rivals other GRC platforms. The bare bones approach may not help companies that do not have expertise or capabilities to build effective GRC processes.
    • Easier way to implement workflow.
    • Offering better metrics without buying add-on tools.
    Nick Bettes, CRISC, MBA | TrustRadius Reviewer

    Pricing Details

    Mitratech PolicyHub

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    ServiceNow Governance, Risk, and Compliance

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    Mitratech PolicyHub

    Mitratech PolicyHub 6.2
    Based on 5 answers
    We are currently only using PolicyHub with real intent. Ops Risk and Incident manager are too manual and not at all what you would want within a business. Its easier to use a spreadsheet and not at all what we thought we would get.
    Anonymous | TrustRadius Reviewer

    ServiceNow Governance, Risk, and Compliance

    No score
    No answers yet
    No answers on this topic

    Usability

    Mitratech PolicyHub

    No score
    No answers yet
    No answers on this topic

    ServiceNow Governance, Risk, and Compliance

    ServiceNow Governance, Risk, and Compliance 7.3
    Based on 4 answers
    I'm satisfied with our experience. The configuration was the biggest challenge, but we have moved onto the stage of user training and usability. We would appreciate having better user training documentation and possibly videos and/or computer-based training to help our international users adopt this software for their GRC needs.
    Anonymous | TrustRadius Reviewer

    Support Rating

    Mitratech PolicyHub

    No score
    No answers yet
    No answers on this topic

    ServiceNow Governance, Risk, and Compliance

    ServiceNow Governance, Risk, and Compliance 7.4
    Based on 4 answers
    It's a good system, but I am awaiting key features in the new release. We hear that ServiceNow is continually adding new features and we look for improved reporting, better Oracle Integration, and user training opportunities. To the extent these materialize, we expect further improvements in our experience with ServiceNow GRC. Until that time, though, we believe we are meeting our objectives expected at the beginning of this project.
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    Mitratech PolicyHub

    Mitratech PolicyHub 6.1
    Based on 8 answers
    Professional services provided excellent administrator and end-user training. Also, the product is very easy for end users to use so adoptability is very high.
    Aaron Nielson | TrustRadius Reviewer

    ServiceNow Governance, Risk, and Compliance

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Mitratech PolicyHub

    Policy Management is an integrated intuitive tool that ensures that policies are managed and applied efficiently while maintaining accuracy and seamless development of processes in an organization, Mitratech PolicyHub is a platform that offers excellent policy management resources and procedure that without a doubt accompanies us in each step leading us to success, it is a solution that works very well with security and yields powerful results.
    Elois Andres | TrustRadius Reviewer

    ServiceNow Governance, Risk, and Compliance

    This is a mature product like all the other service now modules, if you can budget for it you can not go wrong.
    Sawan Joshi - CISSP CISM CIPPE TOGAF | TrustRadius Reviewer

    Return on Investment

    Mitratech PolicyHub

    • It has helped us by not having HR spend time/energy on tracking users (new/old) to make sure they read a policy.
    Anonymous | TrustRadius Reviewer

    ServiceNow Governance, Risk, and Compliance

    • Everyone knows what's happening. No excuses.
    • Quick to connect people, to vote for a change to be applied, for example.
    • Lots of information in the technician interface.
    Anonymous | TrustRadius Reviewer

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