MiVoice Office Application Suite (Mitel Application Suite) vs. MyPBX

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
MiVoice Office Application Suite
Score 7.4 out of 10
N/A
MiVoice Office Application Suite delivers a range of applications on top of the MiVoice Office 250 telephone system. Whether it be unified communications, mobile connectivity, call reporting, call recording or outbound dialing, MiVoice Office 250 customers can benefit from the enhanced performance, all delivered from a single server solution. It replaces the former Mitel Application Suite (MAS).N/A
MyPBX
Score 10.0 out of 10
N/A
MyPBX is a telephony and VoIP software solution from VOIPITS INC.N/A
Pricing
MiVoice Office Application Suite (Mitel Application Suite)MyPBX
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
MiVoice Office Application SuiteMyPBX
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
MiVoice Office Application Suite (Mitel Application Suite)MyPBX
Top Pros
Top Cons
Features
MiVoice Office Application Suite (Mitel Application Suite)MyPBX
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
MiVoice Office Application Suite (Mitel Application Suite)
10.0
1 Ratings
21% above category average
MyPBX
-
Ratings
High quality audio10.01 Ratings00 Ratings
High quality video10.01 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
MiVoice Office Application Suite (Mitel Application Suite)
10.0
1 Ratings
23% above category average
MyPBX
-
Ratings
Meeting initiation10.01 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
MiVoice Office Application Suite (Mitel Application Suite)
10.0
1 Ratings
29% above category average
MyPBX
-
Ratings
Participant roles & permissions10.01 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
MiVoice Office Application Suite (Mitel Application Suite)
8.5
8 Ratings
5% above category average
MyPBX
8.5
1 Ratings
4% above category average
Hosted PBX8.24 Ratings10.01 Ratings
Multi-level Interactive Voice Response (IVR)8.64 Ratings6.01 Ratings
Directory of employee names10.08 Ratings00 Ratings
User templates00 Ratings9.01 Ratings
Call reports00 Ratings9.01 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
MiVoice Office Application Suite (Mitel Application Suite)
10.0
8 Ratings
20% above category average
MyPBX
8.8
1 Ratings
4% above category average
Answering rules10.08 Ratings7.01 Ratings
Call recording10.06 Ratings9.01 Ratings
Call park10.08 Ratings9.01 Ratings
Call screening10.06 Ratings9.01 Ratings
Message alerts10.08 Ratings10.01 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
MiVoice Office Application Suite (Mitel Application Suite)
9.2
5 Ratings
7% above category average
MyPBX
-
Ratings
Mobile app for iOS9.45 Ratings00 Ratings
Mobile app for Android8.93 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
MiVoice Office Application Suite (Mitel Application Suite)
-
Ratings
MyPBX
7.0
1 Ratings
17% below category average
Audio conferencing00 Ratings7.01 Ratings
Best Alternatives
MiVoice Office Application Suite (Mitel Application Suite)MyPBX
Small Businesses
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
MiVoice Office Application Suite (Mitel Application Suite)MyPBX
Likelihood to Recommend
9.0
(8 ratings)
10.0
(1 ratings)
Support Rating
8.8
(4 ratings)
-
(0 ratings)
User Testimonials
MiVoice Office Application Suite (Mitel Application Suite)MyPBX
Likelihood to Recommend
Mitel Networks Corporation
Mitel is useful for larger organizations where instant messaging can be used throughout departments and in-house phones need to be set to cell phones. I wouldn't say that it's not appropriate for smaller organizations, but they might not need all of the robust features that Mitel offers. The user experience is extremely intuitive and organizations of any scale will be able to easily navigate it.
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VOIPITS INC.
MyPBX is really well suited to a business that is willing to put in the time to work out the most appropriate system for its needs and for business owners who want to be connected 24/7 whether in or out of the office
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Pros
Mitel Networks Corporation
  • Call reporting
  • Voicemail system and transfers: This is one of my favorite features! I am able to transfer voicemails and leave notes for my team. It also comes in an email notification.
  • Integrated with our email system.
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VOIPITS INC.
  • Recording and delivering voice messages for immediate retrieval from your email client.
  • Simultaneous phone calls to any lines you direct.
  • Intuitive and simple to use launch panel.
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Cons
Mitel Networks Corporation
  • It would be nice if they had more documentation on how to do things within the system that was easier to find.
  • The software has so many features that it can be overwhelming.
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VOIPITS INC.
  • Would like to see avatars on the launch pad to easily identify users and message types.
  • Pre-recorded professional voice messages for purchase and customization would be nice.
  • It would be helpful to have a selection of short background music loops.
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Support Rating
Mitel Networks Corporation
Great technical support. My only recommendation would be to have staffed support after hours. They have an after hours answering service and while the technicians always called back it would be good to reach support immediately 24/7. Technicians are very knowledgeable and helpful as is their sales staff. They also have great training to take.
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VOIPITS INC.
No answers on this topic
Alternatives Considered
Mitel Networks Corporation
In retrospect, Mitel was not the right solution for us but it has sufficed while we look for a replacement that integrates with our CRM. Skype for Business was being phased out, we were currently using RingCentral, and we anticipated the conversion back to ShoreTel (we had a hosted environment in the past) would be similar to our previous experience with the system. The Cloud-based software and technology, however, did not meet up to the hosted environments capabilities, at least when it came to call-management
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VOIPITS INC.
No answers on this topic
Return on Investment
Mitel Networks Corporation
  • Efficient, easy to use conference system for better communication
  • Useful mobile app to allow employee presence while out of office.
  • Global directory removed the need for employees to maintain one.
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VOIPITS INC.
  • Serves as a virtual receptionist, therefore, saves on outlays.
  • Extremely cost effective overseas calls.
  • Never missing a business opportunity because I'm connected 24/7.
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