MiVoice Office Application Suite vs Ooma Office | TrustRadius

What users are saying about

Score 7.4 out of 10

Based on 25 reviews and ratings

Score 9.1 out of 10

Based on 57 reviews and ratings

Feature Rating Comparison

MiVoice Office Application Suite

Ooma Office

Hosted PBX

Multi-level Interactive Voice Response (IVR)

Directory of employee names

MiVoice Office Application Suite

Ooma Office

Answering rules

Call recording

Call park

Call screening

Message alerts

MiVoice Office Application Suite

Ooma Office

Audio conferencing

MiVoice Office Application Suite

Ooma Office

Mobile app for iOS

Mobile app for Android

Pros

Call reporting
Voicemail system and transfers: This is one of my favorite features! I am able to transfer voicemails and leave notes for my team. It also comes in an email notification.
Integrated with our email system.

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Verified User

Project Manager in Marketing

Cosmetics Company, 201-500 employees

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Ease of IVR customization: Allows my business to adapt quickly to an ever-changing business economy
Plug and Play application: I was up and running within minutes of opening the box with the equipment in it!
Find Me, Follow Me for remote access: No matter where I go, I can bring the office with me.
Simple, Straightforward Billing: I recognized savings from day 1; my monthly invoice stays the same every month!

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Facility Manager

Payne Springs Self StorageReal Estate, 11-50 employees

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Cons

It would be nice if they had more documentation on how to do things within the system that was easier to find.
The software has so many features that it can be overwhelming.

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Verified User

Administrator in Information Technology

Plastics Company, 201-500 employees

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Cell phone app could be a little easier to use.
Ooma Desktop needs some tweaking to make it more user friendly.
I would like my 800 number to be assigned to my personal mailbox vs. having to have its own extension.

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Verified User

Professional in Other

Insurance Company, 1-10 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

Ooma Office 8.0

Based on 1 answer

We have found it very easy to configure, manage, and expand our phone operations with Ooma Office. We needed a reliable phone network as this is the first means of communication for our customers - Ooma has made it a lot easier for us to manage. Their support is also available 24x7 so that's a huge plus.

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karthikeyan alamelumangapuram

Manager

Prognify Urgent CareHospital & Health Care, 11-50 employees

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Usability

No score

No answers yet

No answers on this topic

Ooma Office 8.4

Based on 8 answers

Their usability is a perfect fit for a small business. We can offer the same features a large company offer their customer at a much more affordable price. The ease of use of the system make it quick to set up and train staff with little time required.

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Tom Von Braunsberg

President

Von Enterprises, Inc.Consumer Services, 11-50 employees

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Support Rating

MiVoice Office Application Suite 8.8

Based on 8 answers

Great technical support. My only recommendation would be to have staffed support after hours. They have an after hours answering service and while the technicians always called back it would be good to reach support immediately 24/7. Technicians are very knowledgeable and helpful as is their sales staff. They also have great training to take.

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Senior Systems and Network Engineer

DiamondITInformation Technology and Services, 11-50 employees

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Ooma Office 9.3

Based on 31 answers

Ooma Office support is always available. I've never been on the phone with them for longer than 5 minutes. They are knowledgable, have great active listening skills, are able to make recommendations on how to make Ooma Office work even better for you, and wait times to speak with an agent are reasonable and typically less than 1 minute.

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The Post Hole Co

Operations Manager

The Post Hole CompanyConstruction, 11-50 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

Ooma Office 8.0

Based on 1 answer

Have a plan in place before you start the implementation, open communication with the staff on the changes being made, prepare a reference guide on the system and how to navigate the new setup. Budget and allocate time for helping staff learn the new system. Consolidate and coordinate all the questions internally before reaching out to support.

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karthikeyan alamelumangapuram

Manager

Prognify Urgent CareHospital & Health Care, 11-50 employees

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Alternatives Considered

In retrospect, Mitel was not the right solution for us but it has sufficed while we look for a replacement that integrates with our CRM. Skype for Business was being phased out, we were currently using RingCentral, and we anticipated the conversion back to ShoreTel (we had a hosted environment in the past) would be similar to our previous experience with the system. The Cloud-based software and technology, however, did not meet up to the hosted environments capabilities, at least when it came to call-management

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Kenneth Harrington-Colon

Internal Systems Specialist

Creative Business Resources (CBR)Human Resources, 11-50 employees

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We went over to Ooma [Office] after having had Intermedia for several years. Intermedia was good, but they were due for an update on many of their systems, which they did after we left. With Ooma [Office], we have our hold music and other basic, easy to use options that fit well for our small business.

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Hillary Louarti

Manager

Diamond Transportation Arizona LLCTransportation/Trucking/Railroad, 11-50 employees

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Return on Investment

Efficient, easy to use conference system for better communication
Useful mobile app to allow employee presence while out of office.
Global directory removed the need for employees to maintain one.

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Verified User

Administrator in Information Technology

Education Management Company, 51-200 employees

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System made it one-stop shopping for fax lines and phones numbers and equipment which was convenient.
It was a shock to see that $39.98 of service manages to result in about $18 of additional “fees” every month. Makes the service significantly less of a bargain than is advertised.

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Verified User

C-Level Executive in Corporate

Law Practice Company, 1-10 employees

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Screenshots

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See All (4) Ooma Office Screenshots

Pricing Details

General

Free Trial

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Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

—

MiVoice Office Application Suite Editions & Modules

—

Additional Pricing Details

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General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Optional

$19.95

Starting Price

$0

Ooma Office Editions & Modules

Edition

Base Price	$19.95¹
Pro	$24.95¹
User Extension	$19.95¹
Local Phone Number	$9.95¹
Toll Free Number	$9.95¹
Conference Bridge	Free
Ring Groups	Free
Virtual Receptionist	Free
Number Porting	Free
Toll Free Calling Plan	$15.00³
Expansion Base Station	$99.99³
Ooma DP1 Desk Phone	$89.99³
Ooma Linx	$49.99³
Ooma Wireless Adapter	$49.99³
Yealink IP Phones	$99.99³
Yealink Conference IP Phones	$399.99³
Cisco IP Phones	$109.99³

per month
none
per month

Additional Pricing Details

Ooma Office offers plans starting at $19.95 per user/month with no contracts, ever.

Rating Summary

MiVoice Office Application Suite

Ooma Office

MiVoice Office Application Suite

Ooma Office

MiVoice Office Application Suite

Ooma Office

MiVoice Office Application Suite

Ooma Office

MiVoice Office Application Suite

Ooma Office

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