MiVoice Office Application Suite (Mitel Application Suite) vs. Ooma Office

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
MiVoice Office Application Suite
Score 7.8 out of 10
N/A
MiVoice Office Application Suite delivers a range of applications on top of the MiVoice Office 250 telephone system. Whether it be unified communications, mobile connectivity, call reporting, call recording or outbound dialing, MiVoice Office 250 customers can benefit from the enhanced performance, all delivered from a single server solution. It replaces the former Mitel Application Suite (MAS).N/A
Ooma Office
Score 9.4 out of 10
N/A
For businesses of all sizes, Ooma provides advanced voice and collaboration features which they describe as flexible and scalable. With plans starting at $19.95 per user per month, Ooma Office is available without contracts or long-term commitments so as to make it easy for a small business to scale its office phone system with Ooma as its business grows. Ooma Office features include: Unlimited Calling in U.S., Canada, Mexico and Puerto Rico Free Local…
$9.95
per month
Pricing
MiVoice Office Application Suite (Mitel Application Suite)Ooma Office
Editions & Modules
No answers on this topic
Local Phone Number
$9.95
per month
Toll Free Number
$9.95
per month
Toll Free Calling Plan
$15.00
per month
Base Price
$19.95
per month
User Extension
$19.95
per month
Pro
$24.95
per month
Ooma Linx
$49.99
per month
Ooma Wireless Adapter
$49.99
per month
Ooma DP1 Desk Phone
$89.99
per month
Expansion Base Station
$99.99
per month
Yealink IP Phones
$99.99
per month
Cisco IP Phones
$109.99
per month
Yealink Conference IP Phones
$399.99
per month
Conference Bridge
Free
Ring Groups
Free
Virtual Receptionist
Free
Number Porting
Free
Offerings
Pricing Offerings
MiVoice Office Application SuiteOoma Office
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
More Pricing Information
Community Pulse
MiVoice Office Application Suite (Mitel Application Suite)Ooma Office
Top Pros
Top Cons
Features
MiVoice Office Application Suite (Mitel Application Suite)Ooma Office
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
MiVoice Office Application Suite (Mitel Application Suite)
8.3
7 Ratings
Ooma Office
8.4
47 Ratings
Hosted PBX8.24 Ratings8.525 Ratings
Multi-level Interactive Voice Response (IVR)8.64 Ratings8.331 Ratings
Directory of employee names9.37 Ratings8.441 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
MiVoice Office Application Suite (Mitel Application Suite)
9.2
7 Ratings
Ooma Office
8.9
65 Ratings
Answering rules9.67 Ratings9.457 Ratings
Call recording9.35 Ratings8.244 Ratings
Call park9.07 Ratings8.340 Ratings
Call screening9.45 Ratings8.950 Ratings
Message alerts9.07 Ratings9.856 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
MiVoice Office Application Suite (Mitel Application Suite)
9.2
5 Ratings
Ooma Office
9.0
65 Ratings
Mobile app for iOS9.45 Ratings9.052 Ratings
Mobile app for Android8.93 Ratings9.039 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
MiVoice Office Application Suite (Mitel Application Suite)
-
Ratings
Ooma Office
9.4
43 Ratings
Audio conferencing00 Ratings9.443 Ratings
User Ratings
MiVoice Office Application Suite (Mitel Application Suite)Ooma Office
Likelihood to Recommend
8.9
(7 ratings)
9.0
(68 ratings)
Likelihood to Renew
-
(0 ratings)
8.0
(1 ratings)
Usability
-
(0 ratings)
8.1
(8 ratings)
Support Rating
8.8
(8 ratings)
8.2
(31 ratings)
Implementation Rating
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
MiVoice Office Application Suite (Mitel Application Suite)Ooma Office
Likelihood to Recommend
Mitel Networks Corporation
Mitel is useful for larger organizations where instant messaging can be used throughout departments and in-house phones need to be set to cell phones. I wouldn't say that it's not appropriate for smaller organizations, but they might not need all of the robust features that Mitel offers. The user experience is extremely intuitive and organizations of any scale will be able to easily navigate it.
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Ooma, Inc.
We use Ooma Office for everyone in the company including mobile users. It has allowed us to eliminate the spam callers as well give our mobile and remote users the ability to make business calls - from any device, from anywhere, at any time - without having to worry about any long distance charges, or without giving up their personal telephone numbers (at home or cellular).
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Pros
Mitel Networks Corporation
  • Call reporting
  • Voicemail system and transfers: This is one of my favorite features! I am able to transfer voicemails and leave notes for my team. It also comes in an email notification.
  • Integrated with our email system.
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Ooma, Inc.
  • Ease of IVR customization: Allows my business to adapt quickly to an ever-changing business economy
  • Plug and Play application: I was up and running within minutes of opening the box with the equipment in it!
  • Find Me, Follow Me for remote access: No matter where I go, I can bring the office with me.
  • Simple, Straightforward Billing: I recognized savings from day 1; my monthly invoice stays the same every month!
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Cons
Mitel Networks Corporation
  • It would be nice if they had more documentation on how to do things within the system that was easier to find.
  • The software has so many features that it can be overwhelming.
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Ooma, Inc.
  • Cell phone app could be a little easier to use.
  • Ooma Desktop needs some tweaking to make it more user friendly.
  • I would like my 800 number to be assigned to my personal mailbox vs. having to have its own extension.
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Likelihood to Renew
Mitel Networks Corporation
No answers on this topic
Ooma, Inc.
We have found it very easy to configure, manage, and expand our phone operations with Ooma Office. We needed a reliable phone network as this is the first means of communication for our customers - Ooma has made it a lot easier for us to manage. Their support is also available 24x7 so that's a huge plus.
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Usability
Mitel Networks Corporation
No answers on this topic
Ooma, Inc.
Their usability is a perfect fit for a small business. We can offer the same features a large company offer their customer at a much more affordable price. The ease of use of the system make it quick to set up and train staff with little time required.
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Support Rating
Mitel Networks Corporation
Great technical support. My only recommendation would be to have staffed support after hours. They have an after hours answering service and while the technicians always called back it would be good to reach support immediately 24/7. Technicians are very knowledgeable and helpful as is their sales staff. They also have great training to take.
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Ooma, Inc.
Ooma Office support is always available. I've never been on the phone with them for longer than 5 minutes. They are knowledgable, have great active listening skills, are able to make recommendations on how to make Ooma Office work even better for you, and wait times to speak with an agent are reasonable and typically less than 1 minute.
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Implementation Rating
Mitel Networks Corporation
No answers on this topic
Ooma, Inc.
Have a plan in place before you start the implementation, open communication with the staff on the changes being made, prepare a reference guide on the system and how to navigate the new setup. Budget and allocate time for helping staff learn the new system. Consolidate and coordinate all the questions internally before reaching out to support.
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Alternatives Considered
Mitel Networks Corporation
In retrospect, Mitel was not the right solution for us but it has sufficed while we look for a replacement that integrates with our CRM. Skype for Business was being phased out, we were currently using RingCentral, and we anticipated the conversion back to ShoreTel (we had a hosted environment in the past) would be similar to our previous experience with the system. The Cloud-based software and technology, however, did not meet up to the hosted environments capabilities, at least when it came to call-management
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Ooma, Inc.
We went over to Ooma [Office] after having had Intermedia for several years. Intermedia was good, but they were due for an update on many of their systems, which they did after we left. With Ooma [Office], we have our hold music and other basic, easy to use options that fit well for our small business.
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Return on Investment
Mitel Networks Corporation
  • Efficient, easy to use conference system for better communication
  • Useful mobile app to allow employee presence while out of office.
  • Global directory removed the need for employees to maintain one.
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Ooma, Inc.
  • System made it one-stop shopping for fax lines and phones numbers and equipment which was convenient.
  • It was a shock to see that $39.98 of service manages to result in about $18 of additional “fees” every month. Makes the service significantly less of a bargain than is advertised.
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