What users are saying about
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57 Ratings
25 Ratings
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Score 7.4 out of 100

Ooma Office

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57 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

MiVoice Office Application Suite

Mitel is useful for larger organizations where instant messaging can be used throughout departments and in-house phones need to be set to cell phones. I wouldn't say that it's not appropriate for smaller organizations, but they might not need all of the robust features that Mitel offers. The user experience is extremely intuitive and organizations of any scale will be able to easily navigate it.
Anonymous | TrustRadius Reviewer

Ooma Office

We use Ooma Office for everyone in the company including mobile users. It has allowed us to eliminate the spam callers as well give our mobile and remote users the ability to make business calls - from any device, from anywhere, at any time - without having to worry about any long distance charges, or without giving up their personal telephone numbers (at home or cellular).
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

MiVoice Office Application Suite
Ooma Office
8.6
Hosted PBX
MiVoice Office Application Suite
Ooma Office
8.7
Multi-level Interactive Voice Response (IVR)
MiVoice Office Application Suite
Ooma Office
8.6
Directory of employee names
MiVoice Office Application Suite
Ooma Office
8.6

Call Management

MiVoice Office Application Suite
Ooma Office
9.2
Answering rules
MiVoice Office Application Suite
Ooma Office
9.6
Call recording
MiVoice Office Application Suite
Ooma Office
9.1
Call park
MiVoice Office Application Suite
Ooma Office
8.4
Call screening
MiVoice Office Application Suite
Ooma Office
9.3
Message alerts
MiVoice Office Application Suite
Ooma Office
9.9

VoIP system collaboration

MiVoice Office Application Suite
Ooma Office
9.5
Audio conferencing
MiVoice Office Application Suite
Ooma Office
9.5

Mobile apps

MiVoice Office Application Suite
Ooma Office
8.8
Mobile app for iOS
MiVoice Office Application Suite
Ooma Office
9.0
Mobile app for Android
MiVoice Office Application Suite
Ooma Office
8.7

Pros

MiVoice Office Application Suite

  • Call reporting
  • Voicemail system and transfers: This is one of my favorite features! I am able to transfer voicemails and leave notes for my team. It also comes in an email notification.
  • Integrated with our email system.
Anonymous | TrustRadius Reviewer

Ooma Office

  • Ease of IVR customization: Allows my business to adapt quickly to an ever-changing business economy
  • Plug and Play application: I was up and running within minutes of opening the box with the equipment in it!
  • Find Me, Follow Me for remote access: No matter where I go, I can bring the office with me.
  • Simple, Straightforward Billing: I recognized savings from day 1; my monthly invoice stays the same every month!
Wendy White | TrustRadius Reviewer

Cons

MiVoice Office Application Suite

  • It would be nice if they had more documentation on how to do things within the system that was easier to find.
  • The software has so many features that it can be overwhelming.
Anonymous | TrustRadius Reviewer

Ooma Office

  • Cell phone app could be a little easier to use.
  • Ooma Desktop needs some tweaking to make it more user friendly.
  • I would like my 800 number to be assigned to my personal mailbox vs. having to have its own extension.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

MiVoice Office Application Suite

No score
No answers yet
No answers on this topic

Ooma Office

Ooma Office 8.0
Based on 1 answer
We have found it very easy to configure, manage, and expand our phone operations with Ooma Office. We needed a reliable phone network as this is the first means of communication for our customers - Ooma has made it a lot easier for us to manage. Their support is also available 24x7 so that's a huge plus.
karthikeyan alamelumangapuram | TrustRadius Reviewer

Usability

MiVoice Office Application Suite

No score
No answers yet
No answers on this topic

Ooma Office

Ooma Office 8.4
Based on 8 answers
Their usability is a perfect fit for a small business. We can offer the same features a large company offer their customer at a much more affordable price. The ease of use of the system make it quick to set up and train staff with little time required.
Tom Von Braunsberg | TrustRadius Reviewer

Support Rating

MiVoice Office Application Suite

MiVoice Office Application Suite 8.8
Based on 8 answers
Great technical support. My only recommendation would be to have staffed support after hours. They have an after hours answering service and while the technicians always called back it would be good to reach support immediately 24/7. Technicians are very knowledgeable and helpful as is their sales staff. They also have great training to take.
Steve Davis | TrustRadius Reviewer

Ooma Office

Ooma Office 9.3
Based on 31 answers
Ooma Office support is always available. I've never been on the phone with them for longer than 5 minutes. They are knowledgable, have great active listening skills, are able to make recommendations on how to make Ooma Office work even better for you, and wait times to speak with an agent are reasonable and typically less than 1 minute.
The Post Hole Co | TrustRadius Reviewer

Implementation Rating

MiVoice Office Application Suite

No score
No answers yet
No answers on this topic

Ooma Office

Ooma Office 8.0
Based on 1 answer
Have a plan in place before you start the implementation, open communication with the staff on the changes being made, prepare a reference guide on the system and how to navigate the new setup. Budget and allocate time for helping staff learn the new system. Consolidate and coordinate all the questions internally before reaching out to support.
karthikeyan alamelumangapuram | TrustRadius Reviewer

Alternatives Considered

MiVoice Office Application Suite

In retrospect, Mitel was not the right solution for us but it has sufficed while we look for a replacement that integrates with our CRM. Skype for Business was being phased out, we were currently using RingCentral, and we anticipated the conversion back to ShoreTel (we had a hosted environment in the past) would be similar to our previous experience with the system. The Cloud-based software and technology, however, did not meet up to the hosted environments capabilities, at least when it came to call-management
Kenneth Harrington-Colon | TrustRadius Reviewer

Ooma Office

We went over to Ooma [Office] after having had Intermedia for several years. Intermedia was good, but they were due for an update on many of their systems, which they did after we left. With Ooma [Office], we have our hold music and other basic, easy to use options that fit well for our small business.
Hillary Louarti | TrustRadius Reviewer

Return on Investment

MiVoice Office Application Suite

  • Efficient, easy to use conference system for better communication
  • Useful mobile app to allow employee presence while out of office.
  • Global directory removed the need for employees to maintain one.
Anonymous | TrustRadius Reviewer

Ooma Office

  • System made it one-stop shopping for fax lines and phones numbers and equipment which was convenient.
  • It was a shock to see that $39.98 of service manages to result in about $18 of additional “fees” every month. Makes the service significantly less of a bargain than is advertised.
Anonymous | TrustRadius Reviewer

Screenshots

MiVoice Office Application Suite

Pricing Details

MiVoice Office Application Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

MiVoice Office Application Suite Editions & Modules

Additional Pricing Details

Ooma Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$19.95

Starting Price

$0

Ooma Office Editions & Modules

Edition
Base Price$19.951
Pro$24.951
User Extension$19.951
Local Phone Number$9.951
Toll Free Number$9.951
Conference BridgeFree
Ring GroupsFree
Virtual ReceptionistFree
Number PortingFree
Toll Free Calling Plan$15.003
Expansion Base Station$99.993
Ooma DP1 Desk Phone$89.993
Ooma Linx$49.993
Ooma Wireless Adapter$49.993
Yealink IP Phones$99.993
Yealink Conference IP Phones$399.993
Cisco IP Phones$109.993
  1. per month
  2. none
  3. per month
Additional Pricing Details
Ooma Office offers plans starting at $19.95 per user/month with no contracts, ever.

Rating Summary

Likelihood to Recommend

MiVoice Office Application Suite
8.8
Ooma Office
9.2

Likelihood to Renew

MiVoice Office Application Suite
Ooma Office
8.0

Usability

MiVoice Office Application Suite
Ooma Office
8.4

Support Rating

MiVoice Office Application Suite
8.8
Ooma Office
9.3

Implementation Rating

MiVoice Office Application Suite
Ooma Office
8.0

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