Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.
$4
per month
Temenos Quantum
Score 10.0 out of 10
N/A
Temenos Quantum is a mobile app development tool based on technology acquired by Temenos with Kony and the Kony development platform in late 2019. They state with it, businesses can deliver a multiexperience digital journey for customers. The platform supports the development of web and native mobile applications incorporating wearables, chatbots, augmented reality, and conversational apps.
N/A
Pricing
Salesforce Commerce Cloud
Temenos Quantum
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Salesforce Commerce Cloud
Temenos Quantum
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
B2B Commerce:
Starter - $4 price/order
Growth - $6 price/order
Plus - $8 price/order
B2C Commerce:
Starter - 1% Gross Merchandise Value
Growth - 2% Gross Merchandise Value
Plus - 3% Gross Merchandise Value
B2B2C Commerce:
1% Gross Merchandise Value
Global Sites; larger commerce organizations but not too large where the % rev-share would affect its feasibility in a feature comparison. Salesforce is rock solid in infrastructure and rarely has outages or issues; it scaled appropriately for holiday peak and was able to accomplish anything we put our minds to as long as we staffed development appropriately. The latter, however, is not to be overlooked. Developers are necessary and expensive.
Traffic - When we have sales, our traffic will increase exponentially and their cloud can handle the huge uptick in traffic we receive without overloading our servers.
Site updates - it continually monitors in the background for any upgrades or updates needed so we don't have to go in and do it ourselves. A real time saver!
Integration - outside plugins and add-ons are easy to install with Salesforce commerce cloud as it allows a seamless integration of extra plug ins onto our site.
Cross-platform mobile development - we used this for developing the app on a native platform (which could be iOS, Android). Kony offers tools that are useful because they decrease costs and increase the speed at which apps are developed. In addition, cross-platform mobile development tools are generally quite simple to use as they are based off of the common languages for scripting, including CSS, HTML, and JavaScript. It has become easy to find resources with the skill set especially because this is based out of common languages.
In Kony mobility platform Visualizer makes app development quick and easy. Tons of documentation online.
Used Kony to develop an amazing app that serves our customers well. WYSIWYG interface is great for building interfaces quickly. Build and test quickly for many different targets.
The UX within the Business Manager portion of Demandware, the primary interface for marketers, is generally a confusing, inconsistent mess. Particularly infuriating are the lack of consistency for search and sort behavior within the tool.
A number of useful features, such as the ability to set schedules or tie features to unique customer segments, have seemingly arbitrary limitations imposed.
Demandware's idea of leveraging the community to be a learning resource and a sounding board for new ideas and features is a nice theory, but in practice it doesn't work for businesses with a lot of customization. I'm left with the impression that individual support is not a priority.
A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.
They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
When I think of Salesforce products, I sometimes think of them interchangeably as one big lump. It's hard not to be incredibly immersed in the ecosystem day in and day out and taking advantage of resources like Trailhead. While Microsoft Dynamics compares in quality and offerings, it doesn't offer the same engagement and resources as Salesforce in its communications, social, and marketing, which makes a difference in terms of relevance and help. Commerce Cloud comes with the support you need to succeed and the tools you need to grow. In a high demand consumer world, we need products like this to keep up and get ahead. The minute we catch up, we're behind. Salesforce helps you stay on pace and create the unique and personalized experiences customers everywhere expect.
We evaluated variety of platforms like Xamarin, Sencha, PhoneGap. When we were initially evaluating Xamarin, it was not Microsoft and so the releases and features were not very streamlined. Also licensing was a issue with that. Sencha was a very attractive cross mobile platform but was expensive. Just for handful of developers price was high. Ours is big enterprise so licensing costs became huge. PhoneGap is based out of open source Apache Cordova project and is completely free to use, which goes some way to explain its popularity. The enterprise version boasts marketing features via Adobe’s Marketing Cloud, so when it launches it will probably be monetized. Comparing with the features platform has to offer and the price tag attached to it, we narrowed down to using Kony.
Positive on ROI. I'm constantly utilizing Kony since it's a robust tool capable of publishing.
It also shares prototype creations of apps in a highly intuitive and customizable environment. It provides a preview of apps in real-time. Collaboration is seamless. Important functionality includes smartphone features (without any written code involved) and accessibility to a browser, maps, and SMS.
Trying to understand the user manual can be challenging since there are way too many features available. All of them aren't really necessary for beginners. And they've yet to offer them in a "phased" approach.
